I bought a leather couch at Coricraft Highveld Mall which was delivered on the 18th of February 2023. The couch arrived with terrible scratch marks on it, when I notified Coricraft they said these are natural marks and they can't do anything about it since it is a manufactured product. Coricraft is insisting I keep a couch that looks old and damaged. I have been taken from pillar to post by the sales rep and manager with no luck.
Desired outcome: Please exchange or refund