Coricraft
Reviews and Complaints

I purchased a leather couch to the value of r25 000 and have been trying to get a hold of corricraft to fix my couch that is 9 months old. The stitches are breaking and the foam is losing the firmness which looks like part of the couch is sinking in. I have called the store and warehouse on numerous occasions to find out on the way forward ref dq42746.

Coricraft has the worst customer service I've ever experienced. They never return with feedback - the client (myself) always has the phone 5 - 6 times to get feedback and somehow no one knows what going on. You wait forever for your order to be delivered but have to pay the full amount but don't even get a descent customer service.
Im very disappointed, coricraft did impress me at first and I really adored their furniture but the service I got and still getting is just unacceptable for me.
Regards.
Elizma

This is the worse service ever! My product is only 8 months and what terrible quality and that too no assistance or return of calls from any coricraft manager as promised and its been 3 weeks now!

I will ensure I make it known to the public about the pathetic service and for customers to shop elsewhere with better quality products and customer service!

I bought online and my money was taking quickly.
I still have not received my orders as yet. Jean-Marie the south African senior manager is useless. Mails was send and we still have no response.
The Botswana branch have no clue what they doing.
Was called Friday to collect, told them I will be there today Monday 8 September 2020, no inners to be found, nor any managers or staff.

Pathetic service from Cori-craft.

Good day, we received a big delivery last Thursday & 2 chairs are missing. It's a he said she said situation. It is impossible for 2 chairs to go missing. We are still awaiting the paper trail of the furniture. Unacceptable service. What is the solution & who is responsible for finding the chairs?

We have waited for nearly 3 months for our newly manufactured Leather Lounge Suite. 50k is a hell of a lot of money! One needs to save for a long time, with the intention this Lounge suite will at least be very good quality and last for a long time.
It was not even within 2 weeks, the cushion started sagging, one could fee the padding on the armrest were not sufficient. The wood you can feel right through.

How is this possible that you pay so much money for such bad manufacturing. And then this would be with the Company with one of the highest complained rates on the Internet!
I will make it my mission in life to have Corricraft take back their "crap" they sold to me! I am flabbergasted with the service received up to date! Biggest disappointment ever.

Purchased and paid for an Ollie corner slouch couch in full (approximately R16000 with delivery and scotch guard) on 20 November 2019. I chose the couch from the warehouse stock as I needed it to be delivered on 30 November 2019 and could not wait the 4-6weeks for a couch to be made. Subsequently, I was unable to make contact with the Coricraft warehouse to confirm delivery on 30 November, even though they should have made first contact with me from 29 November which they did not. After numerous calls made by me between Coricraft Kollonade and the Coricraft warehouse I was eventually informed, around 2pm on 30 November the agreed upon date of delivery, that my couch would not be delivered as it did not pass the quality control inspection at the warehouse. Instead, this damaged couch would be repaired and delivered to me on 3 December. Since then I have not been able to get an answer from the warehouse or any branch about what exactly the damage was nor whether it will actually be delivered on 3 December. I have found the communication and service from Coricraft dismal and unapologetic inspite of their many shortcomings.

I have ordered and paid for a couch 19july. Alway after delivery date. After I had to follow up. They said they ware waiting for fabric and they might only getting fabric end of Sept. And then another 4 to 6 weeks for delivery.. MLong story short.. I then asked for full refund. So I can go somewhere else. I Filled out all docs and send it back 12th Sept. I've sent emails everyday to get an update on the refund from 24th sept. No response at all.

I see that bad service is not something unusual for this brand, so many people are complaining about what I'm about to complain about. Stop promising what you know you cannot deliver to allow people to make a wise decision. I bought couches from the Mall of the South and I was sold the 4-6 weeks delivery date. I have phoned them twice already and have been given a completion date that is in 7 weeks time, when will the delivery take place? Even the guy who happens to be the manager does not have a solution to my problem. Coricraft needs to send all its staff members on customer service training, they work with customers and they must be able to fulfill their needs - if there are any possible delays customers must be informed and not only be surprised when they follow-up and already frustrated. I wish I had seen these complaints before placing and paying for my order.
Your service is pathetic and would never recommend anyone to buy from any of your stores.

I went to coricraft mall @ carnival and bought a bed. We were promised that delivery of the base and mattresses will be delivered on Thursday the 29th of August. We arranged to be at home to receive delivery. While we were waiting we received a call from delivery department that they will deliver the base only and they will deliver mattress on Friday the 30th of August. We then decided to cancel the transaction because we were not happy with the service after we arranged time to be available to receive our delivery. I went to the store to request a refund on the 29th. I was notified that the funds will be in my account after 7 days. Today is the 7th of September still my money is still not in my account. I never experienced such a pathetic customer service. Am talking the matter to consumers council because I don't understand what's difficult for them to give me my money back. Lerato Mokgosi [protected]. Mall @ Carnival service is pathetic!

I am writing to you in contempt and with utter dissatisfaction in Coricraft as a brand, and I find myself in a state of complete frustration with the level and quality of customer service with which I have been provided.
This email is in direct reference to the product transaction that has, up until now, remained incomplete.
I purchased a three-seater and a two-seater Terry couch on July 15th, 2018. Almost a whole year has passed, and I have yet to receive what I have paid for. Over 6 deliveries, we have had to return your products that were delivered in an unacceptable state. The service delivery in replacing these damaged products was so poor that we opted to keep one of the damaged couches at a discounted price.
The level of communication that I have received from Coricraft has been, in a word, Dismal. Even though there has been seasonal contact in the form of irregular phone calls, and correspondence through email, neither of which have done either of us any good, the crux of my irritation is that a YEAR has passed, and I still do not have MY couch. I believe that our communication from this point forward will have a far greater yield in productivity and I will be expecting a certain level of feedback and progress.
There has been absolutely no urgency in the demeanour Coricrafts treatment of me as a paying customer. This is most certainly not the way you present yourself as a corporate entity. If Coricraft wishes to keep me as a paying customer I suggest that someone within your ranks finds the energy to deliver the product for which I have paid. I suggest that that someone within your ranks finds the urgency to provide me with appropriate compensation for a, quite frankly, disgusting experience with your business. For the following reasons I will be expecting compensation, bearing in mind the fact that it has taken Coricraft more than 350 days to make and deliver two basic pieces of furniture.
I will either have my "property" delivered in acceptable condition, within a reasonable time frame from your reception of this email, or I will be in contact with the demand of a full refund and my money will be invested elsewhere.
Please ensure this email is sent through to your management team and their management team as I expect an answer within 24hrs from them
I hope that my sentiments have now been fully explained and ENTIRELY understood.

We purchased a corner unit at coricraft earlier this month. Everything went well up until they deliverred the unit to our house where they broke one of the little legs at the bottom. We were advised to report it to the store and they will arrange for a new leg.
Here comes the most bezare bit... They came into house to tell our helper that they dont have a screw driver in order to change it and left the legs with me to do it!?!?!?!?!?
That is by far the [censored]ties service I have ever come across and for a well know furniture store like yourselves, this is pathetic to say the least. I am actually thinking to tell them to come and fetch their couch and I will go where they know what customer service is all about.

I have purchased a recliner from Coricraft in January 2019 and it was delivered within 3 weeks.
This was perfect as the time frame was between 6 to 8 weeks. Once I have received the item, I noticed that the rear leg was broken. The very next day 30 January 2019 I had informed Coricraft of the defect and was told that they will place another order for me and that it would be delivered in 6 to 8 weeks time and that I can keep the one I have during this period. This means that I have paid for and using a defective item.
I then received an email on 18 February 2019 from Sholene Rampeare who advised that she anticipates delivery of the recliner around 28 March 2019. This is exactly 8 weeks since Coricraft has place the replacement order. I did advise her that I would only take delivery in the week of 01 April 2019.
I still have not received delivery of the recliner.
I received a call around the 04 April 2019 from Shaida of Coricraft who after listening to my frustration of non delivery said that Coricraft would compensate me for the non delivery and she had promised to keep me informed of the delivery status every few days until I received the recliner. Shaida also promised to send me an apology via email to which I have yet to receive.
I then contacted the sales person Vusumuzi Nodada on 12 April 2019 to voice my frustration of non delivery and lack of communication from Coricraft who informs me that he will get back to me on Monday 15 April 2019. I further email Vusumuzi on 14 April 2019 insisting that he gets his Regional Manager, Shaida or someone higher up in the chain of command that can assist me. I do not get any calls from Coricraft.

It is now 19 DAYS past due of the 8 weeks waiting period from Coricraft for delivery and I have not yet received any calls from Coricraft's Regional Manager or customer service.

Please assist.

Frustrated Customer.
[protected]