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CB Telecommunications Securus Technologies Money stolen from credit card after i call this company to put money in account for my son to call from jail
Securus Technologies

Securus Technologies review: Money stolen from credit card after i call this company to put money in account for my son to call from jail 52

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Author of the review
8:53 pm EDT
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This is the second time I call correctional billing services and put money $100.00 dollars, so my son can call me from jail and never happened, every time he tried to call it didn't go thru, when I tried to call the company is either busy or once they told me that wasn't the right place to call. Please help me, I have proof is all in my bank statements and this has to stop. I don, t have extra money to give away to a company that obviously is not giving any service to me.

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Rose A, Tafoya
Albuquerque, US
Sep 14, 2022 10:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I was charged for 3 calls of 9.34 each that the calls were dropped and i never spoke to anyone on my bank debt card. I would like a refund of 28.02 back to my debt card please. These services with Serus Technology were never used please take the time to look into and refund me.

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Nicole Zepeda
US
Sep 27, 2022 1:30 pm EDT

Incoming calls can’t be accepted because your IVR isn’t recognizing Dtmf tones for my selection. Has happened daily for the last 7 days. It stopped suddenly.

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lgaileM
Whitsboro, US
Nov 08, 2022 10:56 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I received a call on Oct 30 2022. at 626PM from Gainesville Tx Jail. I was charges for 2 calls. I only received one call. I would like my $6.99 refunded! Thank U. Linda

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Wisconsin Bob
Holmen, US
Dec 12, 2022 6:04 am EST

I've received 40 calls in last week from "Securus" [protected] filling up my VM box with the same robo recording about needing a credit card to create an account...

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Norm Graham
t. Clarksville, US
Dec 17, 2022 6:33 pm EST

When I enter my card info it keeps telling me my card info is invalid?

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Tina Rigby
US
Jan 05, 2023 2:21 pm EST

Same thing happened to me. Securus said he was the one who used the money in which he found out another inmate got his info and used up the money. I asked securus to tell me what numbers were called they wouldn't tell me, but they told me area code and I told them that's NOT MY SON, of course they said nothing we can do. Never put money on securus debit account it will be stolen heed my word. On top of that when I was buying stamps when I hit button to purchase nothing was happening did it again same thing 2 times later again then it showed it took and son has 50 stamps and he gets out in 50 days, damn rip off they wouldn't refund money or let stamps be transferred to another relative who is inmate in prison for life, makes no sense they won't allow it. My son and I want them to go to my nephew he's in for life. What is the difference jpay and securus are combined they are both in michigan jails and or prisons? Change this policy we are not rich for securus to just take our hard earned money. When we want to help our people in bad situations they are human beings no matter what.

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Maria Crew
Sierra Vista, US
Jan 18, 2023 2:30 am EST

I had to get a new debit card,and it won't let me buy stamps with it.It keeps saying error in either the expiration date or number on the back of the card and I can't get a hold of ANYONE on that sight either

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Lisa Luttrall Cline
Montgomery, US
Jan 23, 2023 10:10 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

My Son has been at Glossbrenner Unit for a month and still hasn't received his tablet. He has no way of receiving the messages I'm sending. Do you know why he has not got it yet. Micah Cline #[protected] is his name. Thank you

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Alexis Williams
US
Jun 10, 2023 6:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

June 1st and 2nd I have been receiving calls from my boyfriend and I press 1 and the dang automated service still continues to repeat its self as if I never pressed 1 to accept I thought it was my phone but other people have been saying their phones are doing the same thing.

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Gaddafi Tolbert
US
Aug 12, 2023 8:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

they took money off my account for the last time. this sucurus is stupid and people dont need to spend money. nthey over charged me and stole from me and i just a student tring to talk to his wife with cancer shame on you

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TamaraLynn
San leon, US
Sep 12, 2023 11:09 am EDT

My husband has been trying for 38 days to get securus to do his voice print for him to be able use the phone ! I cannot securus they cant help me because it's on the inside , he has filed 12 i60s, and grievance, like what is the issue ? Ridiculous

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Samantha vigil
US
Nov 19, 2023 10:09 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

The past 2 weeks I havent been able to receive calls from my incarcerated loved one it don't even ring on my end. Sometimes the call goes through but rarely does it

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  1. Securus Technologies Contacts

  2. Securus Technologies phone numbers
    +1 (972) 734-1111
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    +1 (800) 844-6591
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    +1 (877) 578-3658
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  3. Securus Technologies emails
  4. Securus Technologies address
    4000 International Parkway, Carrollton, Texas, 75007, United States
  5. Securus Technologies social media
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    Oct 31, 2024
Securus Technologies Category
Securus Technologies is ranked 68 among 346 companies in the Telecommunications category