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This is the second time I call correctional billing services and put money $100.00 dollars, so my son can call me from jail and never happened, every time he tried to call it didn't go thru, when I tried to call the company is either busy or once they told me that wasn't the right place to call. Please help me, I have proof is all in my bank statements and this has to stop. I don, t have extra money to give away to a company that obviously is not giving any service to me.
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I was charged for 3 calls of 9.34 each that the calls were dropped and i never spoke to anyone on my bank debt card. I would like a refund of 28.02 back to my debt card please. These services with Serus Technology were never used please take the time to look into and refund me.
Incoming calls can’t be accepted because your IVR isn’t recognizing Dtmf tones for my selection. Has happened daily for the last 7 days. It stopped suddenly.
I received a call on Oct 30 2022. at 626PM from Gainesville Tx Jail. I was charges for 2 calls. I only received one call. I would like my $6.99 refunded! Thank U. Linda
I've received 40 calls in last week from "Securus" [protected] filling up my VM box with the same robo recording about needing a credit card to create an account...
When I enter my card info it keeps telling me my card info is invalid?
Same thing happened to me. Securus said he was the one who used the money in which he found out another inmate got his info and used up the money. I asked securus to tell me what numbers were called they wouldn't tell me, but they told me area code and I told them that's NOT MY SON, of course they said nothing we can do. Never put money on securus debit account it will be stolen heed my word. On top of that when I was buying stamps when I hit button to purchase nothing was happening did it again same thing 2 times later again then it showed it took and son has 50 stamps and he gets out in 50 days, damn rip off they wouldn't refund money or let stamps be transferred to another relative who is inmate in prison for life, makes no sense they won't allow it. My son and I want them to go to my nephew he's in for life. What is the difference jpay and securus are combined they are both in michigan jails and or prisons? Change this policy we are not rich for securus to just take our hard earned money. When we want to help our people in bad situations they are human beings no matter what.
I had to get a new debit card,and it won't let me buy stamps with it.It keeps saying error in either the expiration date or number on the back of the card and I can't get a hold of ANYONE on that sight either
My Son has been at Glossbrenner Unit for a month and still hasn't received his tablet. He has no way of receiving the messages I'm sending. Do you know why he has not got it yet. Micah Cline #[protected] is his name. Thank you
June 1st and 2nd I have been receiving calls from my boyfriend and I press 1 and the dang automated service still continues to repeat its self as if I never pressed 1 to accept I thought it was my phone but other people have been saying their phones are doing the same thing.
they took money off my account for the last time. this sucurus is stupid and people dont need to spend money. nthey over charged me and stole from me and i just a student tring to talk to his wife with cancer shame on you
My husband has been trying for 38 days to get securus to do his voice print for him to be able use the phone ! I cannot securus they cant help me because it's on the inside , he has filed 12 i60s, and grievance, like what is the issue ? Ridiculous
The past 2 weeks I havent been able to receive calls from my incarcerated loved one it don't even ring on my end. Sometimes the call goes through but rarely does it