Menu
For Business Write a review File a complaint
Costa Coffee Customer Service Phone, Email, Contacts

Costa Coffee
Reviews and Complaints

www.costa.co.uk

Learn how the rating is calculated

1.2 1 Review 502 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Costa Coffee Complaints 502

ComplaintsBoard
J
6:51 am EST

Costa Coffee suspect cheque

A number of days ago, I requested an urgent answer to the question of a suspect HSBC cheque that was sent for me to submit for clearance on behalf of a company called "Costa Coffee" . I sent all the correspondence and the cheque (Poultry Branch) for you to verify if it was indeed genuine. I am now receiving constant calls asking if the cheque has cleared. All the information and cheque was sent to your Fraud Operations, Fraud Office, Park Street. Please either advise of the status of the cheque or provide a telephone number at your office in Park Street, in order that I may discuss this matter.

Best regards, John Tildesley.

Read full review of Costa Coffee
Hide full review
ComplaintsBoard
J
8:13 am EDT

Costa Coffee fake cheque?

Some time ago I sent details, including what I believe to be a fake (HSBC) cheque to your Fraud Operations at the Fraud Office in Park Street, London PS04. To date, I have not had a reply even though I supplied my email address, telephone numbers; home and mobile. It is now urgent that I am advised what to do as the person/company are now presurising me for onward payment. Unfortunately, apart from the address, I have no way of contacting the fraud office. Can you please urgently assist me by providing a telephone number or email address of the HSBC Fraud Office.

With regards

John Tildesley

email: [protected]@spidernet.net
Tel: Mob 00 357 [protected]
Tel: Home 00 357 [protected]

Read full review of Costa Coffee and 9 comments
Hide full review
9 comments
Add a comment
F
F
Fredericc
GB
Nov 04, 2018 11:10 pm EST

Myself and my friends were regular customer from Costa coffee queen street, we noticed that we were charged 20p more for ops coffee when none of us had requested ops..
we hope that the company is not ripping off customers with 20p in each coffee.
thanks

T
T
Teejayb
GB
Nov 05, 2018 4:48 am EST
Verified customer This complaint was posted by a verified customer. Learn more

I visited the Costa coffee in Falklands Square, Poole yesterday at 9:30am. The seating area was generally untidy where tables hadn't been cleared, but worst of all was the toilets, they had clearly not been cleaned for weeks. This is unacceptable for this kind of establishment.

View 0 more photos
R
R
Rasheid
GB
Oct 31, 2018 9:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have my coffee today as I'm regular customer one of the stuff was very rood talking to me like someone who fighting please if you care about your business don't give the vacancy to those people I will never go again. Harlesden coffee shop Costa

J
J
JurateSuklyte
GB
Oct 28, 2018 7:29 am EDT

Into our area in east ham came a new manager at costa coffee shop.
She doesnt know how to deal and behave with a customers.
Also she made me 2 the worst coffees ever.
Please to change a manager in our area.
Thank You

W
W
walkershi@btinternet.com
GB
Sep 10, 2018 8:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cant register my card £13 on it Cant get a free drink

card no [protected] [protected] 0

e mail walkershi@btinteret.com

S
S
Saif Almuqbali
US
Sep 10, 2018 5:10 pm EDT

I would like to thank Costa Coffee ( Muscat city centre branch -Oman) for thier honesty and loyalty, as they have kept my precious possessions that I have forgotten with them for two weeks. All greetings to them

View 0 more photos
J
J
Jules123
GB
Sep 05, 2018 10:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I bought my son a Costa gift card as a gift for last Christmas (Dec 16). When he tried to use it last week it had expired. See printout below. There was no expiry date on card.

View 0 more photos
R
R
Roberto1978
GB
Sep 02, 2018 3:07 am EDT

I had witnessed the manager at olney market get rude to her member of staff as he wasn't feeling well and she was that rude he got told to leave work straight away

K
K
kathleen hogan
Dundee, GB
May 26, 2012 9:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

please as a regular customer who loves Costa try to have a look by a supervisor at the branch in Reform St.Dundee, the layout leaves so much to be desired and a change of soft furnishings is neccessary as the seats are filthy, it only requires a bit of imagination to tidy up the shop. There is so much competition here in Dundee with coffee shops opening up all over the place that you stand a good chance of losing custom which would be a shame. It only takes a few minutes to have a look and rectify. I look forward to your early observations.
Yours Faithfully, Jack Hogan
jkhogan1@gmail.com

Costa Coffee Reviews 0

Looks like Costa Coffee has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Costa Coffee, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Costa Coffee

Screenshot Costa Coffee
Costa Coffee is a UK-based coffeehouse chain known for its wide range of hot and cold beverages, primarily coffee-based drinks. They also offer a selection of pastries, sandwiches, and snacks suitable for various times of the day. Costa provides a cozy environment for casual meetings or individual relaxation. Customers can purchase items in-store or via their mobile app for convenience.
How to file a complaint about Costa Coffee?

Here is a guide on how to file a complaint or review about Costa Coffee on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Costa Coffee in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience. Mention key areas such as transactions with the company, nature of the issue, steps taken to resolve it, personal impact, etc.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure to follow these steps to effectively file a complaint or review about Costa Coffee on ComplaintsBoard.com.

Overview of Costa Coffee complaint handling

Costa Coffee reviews first appeared on Complaints Board on Oct 28, 2008. The latest review The costa app was posted on Aug 28, 2024. The latest complaint Costa coffee - staff behaviour and customer service was resolved on Aug 08, 2022. Costa Coffee has an average consumer rating of 1 stars from 503 reviews. Costa Coffee has resolved 32 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
2.3
2742 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Costa Coffee Contacts

  2. Costa Coffee phone numbers
    +44 333 003 5883
    +44 333 003 5883
    Click up if you have successfully reached Costa Coffee by calling +44 333 003 5883 phone number 108 108 users reported that they have successfully reached Costa Coffee by calling +44 333 003 5883 phone number Click down if you have unsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number 218 218 users reported that they have UNsuccessfully reached Costa Coffee by calling +44 333 003 5883 phone number
    Customer Service
  3. Costa Coffee emails
  4. Costa Coffee address
    Costa House, 6 Porz Avenue, Houghton Hall Business Park, Houghton Regis, Dunstable, LU55YG, United Kingdom
  5. Costa Coffee social media
  6. Jenny
    Checked and verified by Jenny This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 29, 2024

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.