Costco’s earns a 1.3-star rating from 1971 reviews, showing that the majority of shoppers are dissatisfied with purchases and overall shopping experience.
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Tire Department
Visited tire center on last day of a sale and tried to order a set of Michelin tires for my car. I was told that they only showed 3 in stock but would order me the 4th tire and get back to me when in. I was given a price for the 4 tires and accepted their offer. They wrote the order on a form down and told me they would call when tire came in.
About 5 days later, I called them to find out what was happening with my tire order and after speaking to several people I was finally told that the tire was on back order and that they didn't know when they would have them in stock. At the point was wasn't given another option or did they suggest that another type of tire could be offered, nothing was said. I COULD GO ON FOREVER ON THIS EXPERIENCE, but do not have the time or energy to revisit this awful experience.,
I am not writing this in order to receive any special offers on tires, I certainly will NEVER SHOP for tires at Costco, very unprofessional staff members, they should be working at a gas station, if that!
Spinach Bag
5685 Spinach 02/21/2020 This is a complaint about bagged spinach being sold at Costco, I cooked the spinach and when kids started to complain about its taste I tasted it, It was tasting bitter and I tried eating raw which taste like fertilizer. Unacceptable and not trustworthy when comes to produce. Should be removed from Costco Transaction ID is [protected]
Read full review of CostcoKirkland Spanish Olive oil
For the past 20 years I have been using pure olive oil for all my cooking for health reasons. Prior to this, I had used oils such as canola, corn, peanut. I had to stop using all of them after I noticed the consistent heavy gummy residue if left on my kitchen cabinets and hood. I could only think of what it was doing to our health if this is what was happening to the surrounding areas. Costco carried Carbonel olive oil from Spain, so I started buying it from them ever since. This brand had been known to my family ever since I was a child, so I knew it's origins. Approx. a year or so ago Costco removed Carbonel from their shelf, & started carrying their Kirkland brand 100% Spanish olive oil. I decided to trust their choice like many other of their generic products. For a while now I have been noticing that the kitchen cabinets & the hood have the same sticky gunk residue like with the other vegetable oils. I couldn't understand what was happening, until I realized that it all started when I decided to use the Kirkland olive oil. This is definitely not a coincidence! I started using Carbonel for 2 weeks, then switched back to the Kirkland brand, & the same thing happened. 100%pure? I don't think so! Will Costco take notice?
Blue Lagoon, Miami, FL
pit smoked "shredded" beef brisket item number 1372947
I assumed this would be of the same high quality as your roasted chicken breast chunks and recipe- or sandwich- ready. I put some SLICES of the beef in a bowl and heated in the microwave. When I had put it into a sandwich and bit into it, I was surprised at the disgusting chunks of fat in each piece.
No one should eat this amount of solid fat and gristle, not even the dogs. I am using the remainder of the bag for the dogs, but I have to trim about 1/2 of the contents out, making the price of the edible food twice as expensive.
Also, a brisket should be tender, and this was quite hard to chew. It is too far to return this, but I would never buy again, and advise others not to.
Rude and unprofessional cashier
When I pay my stuff to cashier, the black guy (cashier) stack banana fruit on hot food, I remind him, he got mad and throw the banana in cart, and then throw the pine apple in the cart again.I told him, you should not do that, he response like robotic movement two times.I complaint to manager (Fred). My concern is the cashier is rude and not suit the cashier position.
Read full review of Costcorude behaviour
Very unpleasant experience on feb 2, 2020. afternoon between 1.15-1.45 pm. an old lady serving samples at cheese cake section literally snatched the sample and shouted loud on me in front of other customers that the sample is not ready. there is a polite way of telling that, which we can understand but this behaviour was really unacceptable. didn't get her...
Read full review of Costcopoor product handling
Boise Idaho, 2-1-2020. After experiencing the worst shopping trip ever at a Costco, due to overcrowding and excessive food vendors along with very product crowded aisles. When we finally reached the checkout stand, Kris felt it was necessary to stack five dozen eggs on edge while checking out my order. What an idiot. Why do your cashiers insist on handling...
Read full review of Costcoyour own coupon
A) it become a normal/standards for bj's not to have some of the products for which they send you coupons. This happen just about every time you send us coupons.
B) time for you to teach teach you manager how to be polite when people toke to then just turn do not care turning their back and walk back to their office (fire that person). And leave their work to a cashier.
C) let me know if you like my membership card I can go to costco.
D) I tire to drive 9 miles to get this type of service it sucks.
We may go to costco since we do not buy the untasted, garbage, supply by wesley farm that we refuse to buy.
I am tire an dplan to not remove my membership and may be send my card back to you
You have and its it...
dryer purchase and delivery
On december 30th 2019 I ordered a maytag dryer off of costco.com. The site asks you to supply your zipcode to give you a possible date of delivery. For my zipcode in auburn, wa is said jan 7th. Well the 7th came and went, then the 14th. My order status remained in "recieved" status. I finally call and they say I should hear from them by end of week jan 17th. Do I hear back? No... Call again and they said they had been trying to reach us but the number they gave us was completely wrong. I checked my costco account and the correct number was listed. They arranged delivery for the 23rd. Did they show up on the 23rd? No they did not. Called again, oops truck was too full will deliver between 1-5 on the 24th. Did it come on the 24th? No, called at 5pm, oops sorry the truck had issues, next delivery window is feb 1st.in case you are counting that would be 5 weeks after my order and I had taken both the 23rd and 24th off of work to wait around. I will never, ever order from costco.com ever again.
All american chocolate cake
We are SOOOOO disappointed you have discontinued our favorite cake - The All American Chocolate Cake. Don't care you made a new 2-layer cake with moose dropping filling. IT'S NOT THE SAME!
Thinking of not renewing my membership. I'm not the only one either! I know of 4 other people that are pissed! Was it too popular?
Come on people - why screw up a good thing?
lack of staff at food court which resulted in long wait time
I have noticed and this has happened several times during my visit to Costco at the Hanover, Md location. Especially during holidays such as MLK, Presidents Day when a large amount of the public is off. The food court at this location is under staffed it seems often and only 1 or 2 people are working and the lines are long, wait time to get order(s) are...
Read full review of Costcoconcierge service
I purchased a laptop at Costco and my laptop speakers stopped working after 1.5 years. I called Costco Concierge service and waited on hold for 25 minutes. The Tech had me power cycle off the computer which did not fix the issue. The 2nd thing he wanted me to do was a complete Windows reinstall. No troubleshooting - nothing. He simply wanted me to do a fresh install and wipe out my computer! Are you joking - that is step #2. He said that was their "policy". I said "no thank you". I went online and researched the issue and fixed it in 5 minutes by deleting my audio drivers and then reinstalling. Are you telling me the Tech guy could not figure that out? That is just plain frightening! He never even explained I would lose all my information - he just started to walk me through the process and I had sense enough to ask. Come on Costco - you can do better than that!
kirkland small bottled water
My throat is dry and sore after drinking some Water from Kirkland in a small bottle
I'm not playing I wish it wasn't true I got it from my Dad's house. Now I feel worse. So full of hatred right now. They not making this any easier just leaving a report so you know don't drink that water especially it is warm and it comes from Costco they don't take time to examine anything anymore just ship and serve. [censored]
ruprecht's braised beef short ribs with sesame bbq sauce
This product was inedible. It was so salty that it was uneatable! I thought I would have a heart attack on the table. The first bag of meat was ok but the second bag was all fat and bone! Disgusting & a rip off. I don't mind paying the $27 but was too expensive. The package was three and a half pounds. I think I paid for the bones, fat & the bags of sauce. Never again!
Bought this rib package today, but decided to return it. There are 2 meat sealed packages and 2 sauce packets included. It says on the outside the total weight is 3.55 bl. I weighted both bags of meat and the total came out just 2.11 bl. If i include the sauce, then it’s 3.9 bl. Not sure how the seller weighed their packages, but I’m not paying so much more for sauces(almost $8 per bl) !
complaint board
The fact that Costco is allowing this board to tr remain up shows they have horrible business ethics! All these comments are clearly just gossip and hearsay created by scorned lovers that want to deflect blame instead of owning their own [censored]!!! Seriously don't ANY of you people have anything better to do with your lives than to try and spread hate?? Who...
Read full review of Costcohearing aid department
On saturday the 28th of december, 2019 I had an appointment for hearing test that was required to get hearing aids. I knew my hearing was very poor, thats why I wanted to try hearing aids. Its all cash type deal to get hearing aids because my health insurance company does not cover hearing aids... (I guess hearing is not a part of my health). So I finish...
Read full review of Costcocopy paper
The copy paper being sold at your store is jamming and multiple copies are coming thru in our copiers and printers in our company offices. During the tax season we normally purchase approximately 25-35 cases of copy paper.
Full cases with 5000 sheets of paper per case; and always had great results with I believe were the Georgia Pacific Brand.
But this new brand your store is selling is not good, and it appears that we will have to start purchasing from Staples Stores. We also use alot of copy papers during the rest of the year, since we have insurance agency and real estate offices in addition to our tax offices.
We just thought you might need to know about this issue with the copy paper since I am sure that my companies are not the only ones having these problems.
Sincerely yours,
Cecil McGee
simply purrfect cat litter
I purchased 2 containers of Simply Purrfect Cat Litter yesterday 12-26-19 at Costco Bella Terra, Huntington Beach, CA. My complaint is about this product. It claims it on the front of the container that it clumps after a cat urinates/poops and that it has odor control. This product does not do either. Normally I would return a product that didn't work or...
Read full review of Costcotire service
I brought in my truck for a tire repair 12/26/2019 account number
[protected]
Store in Mount Prospect Illinois
when I talked to the tech BEFORE the service
Finding a bolt in the tire leaking on 12/25/2019
and keeping it from destroying the tire going flat
NO ONE WAS OPEN TO FIX THE TIRE on 12/25/2019
We did a field repair of TEMPORY plugging the tire
I TOLD the TECH that had a field repair at 11am
the tech NEVER said anything
I dropped off the vehicle at 2:45 PM and waited 2 HOURS
so I went to check on the truck
the tire was on the ground next to the truck I was out side the shop area for 15 mins before someone asked me if this was my truck
I said yes
The tech then said he would be right with me
5 minuits later why'll he addressed other vehicles
The tech told me that you do NOT repair tires that have been pluged
well it sure would have been nice or professional to be told that you will not fix the tire before I waisted hours
This is the very last time I will EVER trust your tire department period
I was a master machanic for 45 years and I know what can and should not be done
and field repairs have to be done
Thats you policys of waisting customers time
here's mine you waisted time waiting, driving back, gas
online order
Placed an order for
1. Godiva Holiday Variety Assorted Chocolates, 4-pack (Item # 1025787 )
Quantity 3
2. GODIVA Assorted Variety Chocolates 2-count (Item # 1293281)
Quantity 2
Expected delivery was on 12/23/2019; however, only 1 of the GODIVA Assorted Variety Chocolates 2-count arrived. Spent next 24 hours trying to locate the missing items in the mail room.
Called the Costco Customer Service and found out that they only shipped 1 item in the box. Now they are sending the remaining items. However, all my Xmas gift giving plans are ruined because of this mess.
No compensation is being offered.
I should be given money back for or some sort of compensation for this mix-up.
Thank you,
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About Costco
One of the key features of Costco is its membership program. Customers pay an annual fee to become members, which gives them access to the company's warehouses and online store. This membership model allows Costco to offer lower prices than traditional retailers, as it can buy products in bulk and pass the savings on to its members. In addition, Costco's membership program helps to create a sense of exclusivity and loyalty among its customers.
Costco is known for its wide range of products, which includes everything from food and household items to electronics and clothing. The company's focus on quality is evident in its selection of products, as it only carries items that meet its high standards. Costco also offers a range of services, such as travel booking and pharmacy services, which further add value to its membership program.
Another key aspect of Costco is its commitment to sustainability. The company has implemented a number of initiatives to reduce its environmental impact, such as using renewable energy sources and reducing waste. Costco also works with suppliers to ensure that products are sourced ethically and sustainably.
Overall, Costco is a highly successful retailer that has built a loyal customer base through its membership program, commitment to quality, and focus on sustainability. With its wide range of products and services, competitive prices, and strong brand reputation, Costco is likely to remain a popular shopping destination for years to come.
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Costco emailscustomerservice@contactcostco.com100%Confidence score: 100%Support
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Costco addressP. O. Box 34622, Seattle, Florida, 98124, United States
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreSep 15, 2024 - View all Costco contacts
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