Costco
Reviews and Complaints

I purchase a Washer and Dryer through Costco/La Habra on December 6, 2019. I never received a email regarding my purchase or delivery date. I had to make a call on December 7 I called the Costco store and they stated it would take the whole weekend to get a email regarding the purchase and delivery date. December 8th the insurance amount was deducted out of my account and thats where I got the phone number for Costco Service. Costco Service did give me my order number but thats where it showed my email was incorrect, they corrected my email. On December 12th, still no emails! I called Customer Service and they still have the wrong email, change email again. I with no appliance delivery yet I am being charged for insurance on items I don't have yet. December 13th no email still, I was told to wait until next week. Called on December 13th to the insurance company and they were suppose to reverse the insurance until the delivery was completed. Still nothing. December 14th, no email. I called Costco they gave me the Track no for XPO delivery. Again requested my email to be fix, since I still haven't received any emails from Costco. On December 15th, I finally got a schedule date for my appliance. But we were never able to get on XPO to get the scheduling date. After finally getting through to XPO, they gave us a delivery date for 12/21/19 between 4-8pm. After 814pm, no call and no show. Look on line about 9 pm it showed Delay on delivery. As of December 23rd, we still have not heard anything from Costco or XPO. We have made over 15 calls to Costco and XPO about this situation and have not yet gotten a final answer.
It is very disappointing that with Costco having such great products and deals that they don't have any assistance on what happens to there deliveries for their customers. This should not be out of there hands, this should be on them since they hire these delivery companies. A promise of 2 weeks for these products by Costco is false information!
Never will I order or recommend Costco for big items like this!

I ordered (2) laptops online 12-6-19 for our business and elected to receive them by standard shipment as it stated 3 day delivery. Only one shipped as promised and was received and the other was backordered. This is understandable with holidays and was not a big problem until it was reacknowledged for third time that the full order had been delivered and it had not. When I tried to track the shipment the tracking number provided did not have anything referencing a backorder or another tracking number. I contacted CSM by phone 12-17 who apologized and said the back ordered computer was in high demand and could not provide estimated ship date. Yesterday (12-19) I received another confirmation for shipment which when I tracked it showed "delivered on 12/6". I then used the Chat feature and was told the package would be delivered by end of day 12/23. I informed the representative this will not work as we are closing at noon 12/23 until 8am 12/26 and I need garaunteed delivery before noon 12/23. I told representative I was concerned the package would show delivered and be stolen laying outside of our gate. The representative informed me there was nothing that could be done to alter shipment date or delivery.
It seems to me COSTCO altered the shipment several times during the process. If we do this to our customers, we upgrade their delivery to critical shipment status to ensure they receive any shortages as quickly as possible. This experience has revealed to me COSTCO has logistics issues and is not really concerned with customer service. I would be very cautious in the future to purchase anything online from COSTCO.

On 12/7/19 I ordered two (2) chafing dishes. I received one (1) on 12/12/19 but did not receive the second one. I called costco.com and was told the vendor would express deliver the second one and I would receive an email confirming shipment with tracking number. On 12/13/19 I did not receive the item and did not receive the confirmation email with tracking number. Costco.com has committed fraud and I will be filing a complaint against them with the US Attorneys Office.

Every single month I have to phone Citi about erroneous interest charges, despite the fact that I pay my card in full every month! I have proof of timely delivery from my online banking's bill pay service, yet Citi repeatedly doesn't post it until after my due date. Now, they say their terms and conditions only allow 1 interest rate credit and I do not qualify for another. This issue is one being caused by their erroneous billing practices, yet I, a diligent payer, find myself on the losing end of the battle- again. I am extremely unhappy and disappointed that a reputable company like Costco is affiliated with a company with fraudulent business practices. Latest charge is on Dec 2019 statement-$20.17. They say this is from an Oct 2019 charge but just now posted to my account. This is the 4th time this year this has happened. Credit Cd # ending in 8431. Name: Tracy Park. I would like this interest credited ($20.17) and future payments posted on time. My email: [protected]@gmail.com.

On 21 Nov I wen to Sand City Costco Pharmacy late afternoon to pick up a prescription that had been prescribed by UC that I had visited earlier in the day. I presented my VA insurance card. Was informed by the Pharmacy tech that they do not recognize the VA insurance only Active Duty Tricare. I said that was strange since Costco was on the list of approved places for VA insured folks like me to pick up our medications. He said no we do not have any thing to do with Veterans. I went out to the parking lot and called the VA nurse advice line to apprise them of what I was dealing with. I was starting to have a hard time breathing. The air was cold. I had bronchitis and was coughing up a storm and was also running a fever. One of the medications that I had been prescribed was rescue inhaler (albuterol). The nurse was really worried about me and thought it best that I go to the ER to getting a breathing treatment and get checked out. I told I really wanted to see about getting my meds and head home right away. I did not want to have to drive of in the dark 30min or more ride to the ER. The nurse called the Pharmacy to see what was going on. After a while she came back on line and said she had no idea what was going on but if I could pay cash and than submit a claim. I said no problem. I went back in and said I would like to get my medications. The older lady at the counter said they still had not processed the order. I said could I at least get my rescue inhaler and her response was not until all the medications were processed. I told her again that I was really short of breath and needed the rescue inhaler and again her response was that I would have to wait. Over 5 times I went up and asked for my rescue inhaler and each time was told to wait. I waited over an hour and 20 mins. That is totally unacceptable practice. I was so upset and having a really hard time breathing yet absolutely nobody in that pharmacy gave a damn and basically ignored someone who was in distress. I did not have the strength to speak up. I was scared because I was feeling so ill and vulnerable. I was also frustrated and extremely angry that the Pharmacy staff could be so cold hearted, callous, insensitive and negligent in taking care of a client who truly was not doing that well. It is shameful and disgraceful. I am now feeling a little better and plan on bringing this up with legal counsel as well.

10.21.2019
I refrigerate these bars prior to eating them so they are more firm. I am not sure if that contributes to the following or not:

On numerous occasions I have had to pull plastic from my mouth as the internal plastic liner separates from the wrapper. It is extremely hard to see or notice any plastic remaining on the bar.

I am VERY CONCERNED that I may have eaten this plastic liner. While I love the bar, I am going to have to discontinue purchasing them.

I believe this is an ongoing issue as I previously received a recall notification (way too late as we had already eaten the bars) for the same issue but with a blue plastic liner.

I would like for someone from the Kirkland brand to reach out to me regarding this matter.
pj.[protected]@gmail.com

I called for tech support on 11/13/19. After listening to the automated message repeatedly say hold time would be 10 minutes, my call was answered 40 minutes later. Ridiculous! A gal named Kiara, who explained that it took so long to answer because you are understaffed, did absolutely nothing to resolve my laptop issues after speaking with me for approximately 90 minutes. She did not seem to know what she was doing and kept asking me the same questions numerous times after I had answered them and her customer service skills were definitely lacking. Finally, she transferred me over to Microsoft. My observation is that she had difficulty understanding the answers to simple questions, even after I tried to patiently explain it in the most elementary fashion I could (I'm a retired educator with lots of experience in this area:0), which resulted in her asking me the same questions multiple times. I went online to check out customer reviews of Costco's Concierge Tech Support and I was very disappointed to read it has received only a 1 star rating from many other people who have had very frustrating experiences when calling for assistance. I prefer contactin you directly, in hopes of improving your customer service and your ratings.

Thank you for taking time to review my feedback. I look forward to your response.
Andrea Beschta
[protected]@tm.net

Purchased a Lenovo Flex Touchscreen computer in 2016 and the touchscreen stopped working when I updated windows. Lenovo issued both screen replacements and full laptop replacements while it was under warranty.

I searched extensively online and found that this was a common issue where Lenovo did not issue updated drivers for the current versions of Windows. I thought that we would be fine as we were covered under the Costco 2+2 extended warranty. I was wrong. While they do extend the warranty, they exclude any product defects which is the only reason you get a warranty . . . for defects. So pretty much this is a worthless gimic to give you peace of mind, but they do not follow through.

I used to only purchase electronics from Costco due to this warm and fuzzy warranty. I will purchase electronics at Best Buy or anywhere else.

I have been buying Simply Purrfect Cat Litter for 15 + years from Costco. The recent batch I purchased has had baking soda added to the formula. As a result, the littler is very dusty! The effect on my cats has been dramatic. The younger cat will not use the litter immediately after I clean it. He chooses, instead, to urinate on the nearest soft surface: my bed! I regret that it took several loads of laundry for me to put this all together. As a veterinarian, I should have been more aware. I will now be looking for a less dusty clumping litter to preserve my cats' house training and keep me civil to them. And to avoid finding my bedding soaked in cat urine when I prepare to retire for the evening!

I July, 2019 the citi credit card posted a credit of 3500 $ to my account; in August they took back the money stating it was an error on their part. In September they took the 3500$ back again and after two months of taking back and forth with the operators, they claim they sent a check (which I clearly told them not to send) that was cashed. The problem still continues and have been told they will investigate it as if I was the problem. Really shady business. This looks like money laundering and I'm not giving up. Needless to say I will close the account when this is over and will never touch Costco again. You'll miss a good customer.

I have spent hours on the phone with Costco Concierge in the last week trying to get my laptop fixed under warranty. I first had a problem over a year ago, but it was so infrequent, I ignored it. However, the computer started crashing every 15 minutes or so, so I finally had to call in.
It seems like the reps want to do as little work as possible and make it inconvenient as possible to resolve problems. The warranty policy itself is vague and says it extends the manufacturer's policy, but that is false.
I performed the factory reset the concierge asked me to, that they assured me would fix the problem. When it didn't work, they asked me to buy recovery software to try another fix. First of all, that's what the warranty is for, so I don't have to pay extra money to fix it. Second, I was told by the manufacturer that the problem was hardware and that wouldn't fix it. Costco is supposed to extend the manufacturer's warranty, and the manufacturer in that case would have had me send in the laptop. Further, the manufacturer told me and another Costco manager that the problem is hardware-related and that manager, M, stated he would put in a request to have my laptop fixed since it was hardware and another factory reset from usb wouldn't fix that. This was after I spent 3+ hours that day getting the run around between the manufacturer and Costco.
When I called the next morning, the Costco agent told me Asus had said it was a hardware problem again. That's 3 Asus agents that diagnosed a hardware problem. Well. Then when I call back, these geniuses B and E, instead of honoring what the manager the night before me told me about being able to send my laptop in to be fixed, decided to relaunch their own investigation. I really don't know why they took it upon themselves to redo this when I had spent hours on the phone the previous night going through the whole problem with multiple people multiple times. Why make it so difficult for customers to get help with their products? Was it really necessary to waste over half my day?
So I spent another 3 hours on the phone between Costco and Asus. The Asus agent, K, was very kind and helped me reset the bios to see if that would help. It was shockingly pleasant to have someone actually understand that not having a working laptop affects everything I do and is extremely inconvenient, without me even having to say it, and not have me do useless, costly steps that wouldn't work. Again, I was told me it was a hardware issue and I could send in the laptop to have it fixed and they'd take care of it all since I had already did a big factory reset and they empathized with how much time I'd already spent trying to fix it. Except I couldn't because my warranty was no longer with them but with Costco. I was tempted to just pay the $60 to send it in to them and not deal with Costco concierge again.

In conclusion, thank you, Costco Concierge, for wasting hours of my already scarce time and making it exceptionally difficult and frustrating to get assistance with my computer. Future warranties will be through the manufacturer who actually cares a little bit about customer convenience.

I purchased this product on Sunday at the Palm Desert, CA Costco. I was going to hand them out on Halloween. Not now, I opened a few bags and the pictures added shows the inside of the last package I opened. . I definitely won't be buying or eating these again. I would be so embarrassed if this bag was given to a child. I am in the process of bringing them back to Costco so they can notify the company.