Country Club Hospitality & Holidays’s earns a 2.4-star rating from 263 reviews, showing that the majority of members are somewhat dissatisfied with vacation experiences.
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tries to trap by forcing to take the decision for membership worth rs. 100000/- in 30 minutes of one meeting only
1) Firstly trying to trap by forcing to take the decision for membership worth rs. 100000/- in 30 minutes of one meeting only.
2) Offers holiday gift vouchers to their Resorts.
3) Spends lot of time of the peoples
4) Afterwards denying to give service for gift vouchers saying no accommodation available 2 months later also.
cheating
Herewith I would like to Caution everybody about Country Club/ Country Vacations. They will talk to you only till get payment from you after that they will behave like Thieves & Burglars.
I had taken their membership & now feeling sorry for havind done so.
I would like to gather more people preferably from Pune to fight against them in Mob.
Those who got cheated from Country Club Please get in touch with me at [protected].
Lets gather & fight against country club in unity & teach them a lesson.
Regards,
Vinodkumar Agrawal, Pune
[protected]
I had to pay a huge down-payment that had already been deducted from my credit card
The Manager told me that I could pay for my membership without any down payment, I trusted them and signed for the membership only to discover that, I had to pay a huge downpayment that had already been deducted from my credit card.
On confronting them, they apoligised and said the money would be reverted (it has been 2 months).
refusing to give us the offers which was promised to us
we took the membership of country club on 28 .feb.2010 for 5yrs in which we were given the offer of life time club membership and 4air tickets free with the membership . Mr .Pankaj Sharma dealt with us. We had paid Rs 100000 for it. Till 15 june 2010 we didnt receive any document regarding the membership except for the temporary membership card Mr pankaj told us that with in 2-3 month club in Dlf will be starting but till that date there was no club was there.Then we went to Their office on 17 june 2010 there Mr Ravi Singh attended us . we told him our complaint he then converted our membership into 10 yrs holiday along with 4 air tickets . But now after 1 month when I called him he said we will not be given any air tickets .This a cheating done to us by so much reputed company. First they make commitment and then deny it.
cheaters
Shopping in Dubai, I filled in a raffle ticket of Country club in one of the malls along with other promotional raffles. Three days later they called me and then kept on calling within two hours five times (Ms. Aileeen and Mr.Rakesh who introduced him as the manager) and said that I have won complementry stay for a week in their hotels either in India or Indonesia or Srilanka. I went to collect my gift vouchers for a stay in their hotels. Was said, that I need to attended their discussion to get their vouchers, They promoted their idea and was satisfied, Their price was Dhs 25000/-, one time down payment and they need a confirmation immediately within 10 minutes sitting in front of them. Could'nt say yes immediately. Next day called their two phone numbers [protected] and [protected] to tell them that I'm interested. But to my shock, found that they are a big fraud. Those telephone numbers were not available. The entire group is a big fraud. Can any one say yes immediately for a big sum within 10 minutes.
If they are real then the phone numbers should be working. Then I called their hotel to enquire about their staff. The receptionist said that there is no one named Aileen working with them and Mr.Rakesh could be contacted only in the evenings.
Where are the gift vouchers that they said that I have won. And these fraudsters, they call people and say that they have won prizes. Cheats.
The complaint has been investigated and resolved to the customer's satisfaction.
I had subscribed the membership of Country Club Hospitality & Holidays at their office in RIyadh on 24/04/2018 and I have paid SAR 9000. Recently (15/02/2019) i had make hotel reservation with them, but they are paying with and did not give any holiday reservation. Last one week i try to contact their office but the office is closed and no one is answering telephone.
Country club is back...😡 they called me today to rejoin. Can anyone imagine after doing a big fraud in bahrain. I am one of the victim of their fraud team or I should say country club. They dare to call me back and asking for another sum of money as AMC. My dear country club where is your team in bahrain. Where is the money I gave u guys. No updates on SwarnaBhoomi 😡
On November 10 2015, I received a call from Country Vacations / Country Club Bahrain. The caller, whose name was Imran, introduced himself as a representative of the club, asked me to contact Mr. Afroz Alam (another representative) in order to collect a gift and a voucher for 6 nights and 7 days free stay in country club properties. Later same day, I met Afroz at Baisan Hotel Bahrain where the club was promoting their services and offering membership. Afroz offered below if I purchase the membership immediately.
1. Lifetime free use of gym, swimming pools and clubbing in Ramee Hotels
2. 6 nights and 7 days free stay in country club properties (he gave me a voucher same time)
3. 3 nights and 4 days free stay and air tickets to Singapore for family
In a couple of hours, Afroz and his team convinced me to buy the membership and I paid BHD 1350 immediately in order to get the Singapore trip. Later these offers were exposed as fraud commitments as Afroz went back to Dubai or India and the company refuses to fulfill the promises he made. They discontinued the agreement with Ramee Hotels lately and we were left with nothing except the annual stay of 6 days in Dubai only if we pay BHD 80 as an annual fee.
In 2016, we started hearing the similar complaints against the club. Meanwhile, the club kept changing their staff and office location and at-last, on August 03 2018, I received an email from the club saying that they have moved their back office operations of Bahrain to their central hub in Dubai with immediate effect.
I requested to refund the membership fee but no reply. I hereby advise everyone in GCC to be careful this trap. The Country Vacations and Country Club Dubai / Bahrain is a fraudulent company.
Santhosh P
I am another victim of country club cheating. Few years back I have also got a call that I won in their raffle draw and requestee to collect the price. Unforutnatley I fell in their sweet trap of offering complimentory 6 cents of Land at "Serene Hills" near to Kodaikkanal, renowned tourist hill station in south India. And paid AED25, 000/ as several installments. They have convinced me that, Serene Hills will be a full fledged community centre and will be fully operational in couple of years. I paid INR75, 000/ for its registration. After few months I have received my documents for the same. Second time they called me with another offer saying that, since I am a valauable customer to them, getting a special previlage of getting 25 Cents of Land for AED25, 000/-They Called as Vajrabhoomi going to be boomed like anything in short time. Fortunately I have received the documents for this as well (So far dont know its credibility)
As promised no development happens till date to both of these plots and conveyed my dissappointment to them to cancell these deed and return my money. As per CC there will be no refund, but they will transfer these property in to another upcoming plot "Flamingo Nests" near to Bangalore by paying AED15, 000/ extra. I was OK for that since I need to get rid of those pain. They forced me to pay AED15, 000/ instantly since the promotion is for that particular day only. I blindly told them I cannot pay it on the spot and made a payment of AED5, 000/ in 2 days. After several follow up, I came to know that they cheated me and blocked a plot in "Sagar Pushpvan", in Hyderabad, without my knowledge & which I never heard about it. I refused to accept it and requested them to return my advance payment AED5, 000/. Continuously following with several officers (keeps changing everytime) after 10 months, December 2017 they have given me 2 post dated cheque of AED2, 500/each dated April 10, 2018 and May 10, 2018. Now the first cheque returned and got a notification from RAK Bank about the same. I contacted their office, they told me to mail them ragarding this issue. So far I did not received any acknowledgement or reply to my mail.
Really embarassed and dont know to whom to approach. My total loss with CC is about AED60, 000/-
Could any body help me to re-imburse my hard earned money or Do CC have any solution to my issue?
My Mobile number - [protected]
I have world's worst customer service experience with Country club Dubai. I am struggling from last 3+ years with this company. First of all they will sell their product with false promises / campaigns.Then once you are trapped, believe me then You are gone as no one will hear from you. They will simply swallow your money & forget. From last 3 years my 60k AED is blocked with this company & i did not use single penny. When i requested them to convert this into property, they told me that they have initiated the process & will complete in 2 weeks time but now its more than 15 months i chasing them for registry papers which did not happen yet & there is no end of my hardships. I have to beg them for any updates. Sometimes i think to knock the door of Court but as you know a common person dont want to go into such things. But it seems they need some lessons. They have no values simply want to suck the hardcore earned money of people who trust them like me.
If CC has any business ethics or humanity left, please contact me soon to fix my long pending case...!
Deepak Pathak-Dubai [MO-[protected]]-A big Victim of Country club Trap
I jointed with Country Club in 12th Aug 2010, while we were in Abu Dhabi, during the meeting in Abu Dhabi they promised / convinced us that they are going to have a tie up with ISC ( India social club) and all the facilities in the ISC will be made available for the members of the country club, this motivated us to join the Country club, we left Abu Dhabi in 2011 to Dubai till date they haven’t made any sort of arrangements with ISC, it was a false promise, later I tried to contact many times to get the money refunded unfortunately I did not get any positive response, it’s good that I found this site and I am posting my concerns here or else can someone advise me how to take it up legally or with DED, me and my family never used their facilities or health club for the last seven years, waste of my investment, I want to get my money back
Appreciate if someone can guide me I am giving my details below
Name: Shaji Pavithran
Memmbership No. TKLM-1298U
Tel: [protected]
Mail: sha2064@gmail.com
Dear member,
We have viewed your complaint online and our feedback and complaints officers will aim to resolve your concerns as quickly as possible. Kindly contact the Customer care Department at 042930415/410 or send us a mail at response@countryclubmail.com
Customer care department
Country Club
I did send you a mail today, let one of your Dubai office contact me at the earliest, I want to resolve it as early as possible
This complaint has not yet resolved, please respond to my mail send as per your request otherwise I will be forced to make a complaint with DED - Board
Shaji
hi all country club victims
i have been also cheated 30000 aed with false talk at time of taking money and completely denying what was promise and asking for more money to be paid. all they want money every time without giving any benefits.
all staff, salesman, telephone operators are kept to cheat and do party with our money.
so request to new member joiners beware of these cheaters...dont get trap, , , , , , and save your hard earned money.
i am waiting for them to refund my money back or else I will complain to DED.
After paying huge(Rs75000) for membership and vacations points rights for five years, they are providing very inferior quality of accommodation that too after much persuasion and paying huge amount for yearly maintenance.I had this bitter experience during my vacation(Oct'10) at Country Club property at Kodaikanal, Tamilnadu.The accommodation was totally unfit for staying with very poor maintenance.All the rooms were completely damp and without sufficient lights not even in the toilet.
Hi,
I also became a member of country club's victoms club.
I realized very lately that I have compleetely cheeted by Country club.
I bought a membership of Rs 60,000.00 in the month of August.
The executive Mr.Arun Raj has promissed me a plot.He has taken
my credit card number for verification and made a transaction with out my knoladge.
I raised complaints against this issue to the bank as well as Cclub but no use.
Even the executive won't respond to the call.Even I can't cancel the membership.
i was told that a club is being operational at KOLKATAin Feb 2011 I was interested to take membership and paid agood amountof money.but the club does not exist as yet. nobody of the company willing to open mouth regarding the said club nor willing to refund me the money back. They suggested that alternativly i can visit their club at chanakypuri 30 km from kolkata where swimming pool and many other facilites availanle Oh God other than a buiding nothingelse exists. the building also in bad shape-ac, gyser etc are not in working condition.the room are stinking-but they charged me good amountfor utility services
cheating
dear ladies and gentelmans,
my self karthik m.g, i worked for country vacations india ltd for 7months, in 7months i generated TEN lacs business, still now i have not got the comission of that money.
can you please anyone help me
karthik m.g
karsanth.[protected]@gmail.com
[protected]
doped money from credit card
No membership no refund
Dear sir,
I went to Country Club's Noida office on 25th Dec, 2009 represented by Mr. Gulvinder, Mr. Sachin and Mr. Pankaj Sharma after invitation from their office to take free gift vouchers for holiday.
After hypnotising me with the lucrative schemes of traveling, they managed to swap Rs.20, 000 from my credit card. Later on they refused to return the money and till date I am waiting for the refund.
They took the money as token money for membership, which I don't want.
Even telephone numbers, given to me are no more working.
I wrote to country club also, but till now no response is there.
I request you to look in the matter and get me the money refunded back.
An early response shall be very much appreciated.
Er.Lalit Sayal
[protected]
Address
A1, Parwana Vihar,
Sector-IX/52
Delhi-110085
Address of Country Club's Head Office
7-1-19/3/B Pagidi Nilayam, opposite to Country Club,
Begumpet, Hyderabad-500 016
Central Customer Care
Phone no: 040-[protected]
E- mail: [protected]@countryclubmail.com
Read comments
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and cheating, not giving the membership after taking the money!!
I am not sure if I am going to get any help by doing this but with the hope for the same I would like to tell that I have been cheated by this fraud company Country Club India Ltd. The sales/ tele marketing executive kept on calling me from a long time and finally I went to meet these guys. They explained all in such a that I have gone for a premium membership worth Rs300, 000/- and I have paid the down payment for the same of Rs.64, 000/- .
Now their executives keep on changing and every time I get to talk to a new person and finally i came to know that even they have not registered me as a member there is no data about my membership in their database.I wonder how can a company which gets huge money investment frm customers dont have a proper database and after so good fraudulent back ground its a Public Limited company. I am hope less about getting back my money but still would request if any one can help me in getting back the money or can suggest if there is any way out for the same.
Thanks
Monalisa Pratap Sahoo
New Delhi
The complaint has been investigated and resolved to the customer’s satisfaction.
cheating by the club
Dear Sir,
I thank you that we have this platform to place our complaint. I paid Rs 175, 000 for club membership where in club promised and given in wrtiiting that they will allout 5, 000 sq ft plot at kolad club being built by them. It now more than two years that I have not received any plot from this club. I have made several phone calls and e mails but with no response.
I feel, a strong action should be taken against this club so that they at least stop cheating people in future
I would liketo know the role of complaint bord in solving these problems
with best regards
mail id: [protected]@yahoo.com
The complaint has been investigated and resolved to the customer’s satisfaction.
fraud and brainwashing team
Once I went to More super market their a guy told to drop my name and mobile number, then i got a call after two days. A girl named Ms.Soni she told to that I got 3 gift one is full day leisure stay at their ECR resort, 1 week free stay at holiday pakage & a dinner set. she told me to go with my wife to collect it at spenser. I asked here weather it is country club are marketing like that she said NO.
Then WE went and then only I knew it is country Vacation when i reached that place. they told me to sit for 1 1/2 presentation then receive the gift from their also I talked to that soni she told only few time they will take to tell you about the gift detaisl, so we went inside a girl named Malar she told about thier offer and Raj one of thier manager keep on speaking and complete brain wash they made me to accept it for 35000 rupees. and after I came to know in websites that they are fraud I am really shocked. What happened to my money . So I called them and asked to refund they told it is non refundable. I not got the card nothing I utilized their thing but they not got back to me.
Any one please help to get my money back please...
Sundar
[protected]
[protected]@yahoo.com
total fraud and cheating
Hello to everybody who are member of country club, ahmedabad.
Counntry club has cheated me.
This mail is for whome, who feel cheated by country club. I have gathered about 45 member's list cheated by country club. soon I will arrange get to gether of all aggrieved members of country club, and make union against country club for refund. now, I am ready to teach un - forgetful lesson to country by legal way.
If u feel cheated by country club by one or other reasons, kindly contact me on:[protected] u may e-mail me at:[protected]@yahoo.com
(only for ahmedabad's country club members)
From javal patel
The complaint has been investigated and resolved to the customer’s satisfaction.
cheated by selling vacations
I have been cheated by Country vacation. They sold me a membership during dec-2005 & have offered me land ( in papers).
I was told the land would be registered with in three months & they not responded since then.
Can some one advice me, how i should proceed further legally to get the refund.
The complaint has been investigated and resolved to the customer’s satisfaction.
refusing to attend to urgent business
As previously submitted, sent urgent letter to Mr T.Wallingford on 17th December 2009 but have not received a reply- either from him or his head of administration, a mR Bradshaw.
Mr Wallingford's tel no. is [protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
A private response has been made to William Jaffray.
- Country Club Trust Co
refusing to attend to urgent business
Wrote to CCTC trust officer, Mr T. Wallingford over 2 months ago about complaint over an unethical nursing agency, Kansas City Home Care, hired by them, but have received no reply from either Wallingford or his boss at the Country Club Bank parent company, a Mr Bradshaw.
can you help?
The complaint has been investigated and resolved to the customer’s satisfaction.
For about 8 years I have used CCB in Raymore, now I don't use it as my primary bank. I have always had good service as I normally use the drive through. About a year ago I needed a notary and went to the bank and was told I that they would need a picture ID and my social security number, I told the gal that a ss# was not required and she told me that is what she was taught and until she is told otherwise she would need it. I had to go to another bank which I no account with and pay like $5.00 and no ss# was required. I came home and looked on line about
MO state law and found that a ss# was not required to get something notarized. I called and quoted the MO state law to one of the bank managers and she said i was right and no ss# was required. As I stated before CCB is not my primary and noticed that every time I attempt to use my bank card it tells me that my account is closed. So after getting at least 5 cards in the mail every time I want to use it, I was told that it expires for non use after so many days and the solution was to not activate it. So on Tuesday afternoon 7-18-17 I called to activate it and was told that it had expired and that I failed to activate so they cancelled it. I was not happy with this results as it was the banks solution to always having a cancelled card every time I wanted to use it. It was a little after 5pm and Candy I believe told me I was given bad information and non use of the card would cancel as well as not activating it which I was instructed to do. Frustrated I asked asked what time the lobby closed as I was on my way there and needed to pay off some bills with the card, she told me she wasn't sure but either 5:00 or 5:30, I asked if she could please look it up as I was on my way, she finally looked it up and said they have closed at 5:00 and I could only use the drive through. Frustrated again by bad information I just hung up. I pulled in to the drive in window and waited approximately 2 minutes while I could see a girl counting money, and not helping me, now it was about 5:12 pm finally she came to the window and asked how I was doing, I mouthed to her pissed!, but did not say it out loud, and explained to her my frustration, when she said let me get a banker, then another girl came to the window and I explained to her my frustration about the card and she kept apologizing to me, and every time I tried to say something she would over talk me, I finally told her to stop talking so I can get some money out to pay cash for the 2 bills I planned to pay, she continued to over talk me every time I said something which I could not understand her as I was trying to talk and tell her what I needed. She finally just walked away without acknowledging my issue or my request to get $1000.00 cash, I waited about 5 minutes and finally turned off my car. Another car pulled up in the other lane and they proceeded to help them and not me! I finally took my card and tapped on the window with the edge of my card, and was ignored! I called back the main number and was placed on hold finally a gal came back on saying she was sorry but they had an emergency at one of the banks. I asked which one and she stated the Raymore location, I said I think I'm the emergency but not sure why, she explained the police had been dispatched, so I waited several more minutes, now about 5:25 and decided to drive away and take Friday off and come in and talk to the manager. I saw a police car as I exited the parking lot and pointed to the business across the street and pulled in as I was now surrounded by 3 police cars and was asked what had happened. I had to give my licence and explain my simple request that had turned into a all out police call. After telling the officer my story as I just stated after 10 minutes he said the other officer in the bank confirmed that my story matched and I did not bang on the glass nor curse at the young girl. He told me I was free to go and might consider changing banks if they were too hard to do business with. The next day I took a vacation day for Friday to nip this bad experience once and for all. Now I will say that all these years doing business I usually dealt with Ashley who knew me and my truck and always was smiling and helped me out she has been a great gal to deal with, and for the record it was not her that told me about not activating the card it was card services and I don't know who that was. Now Wednesday comes and goes and Thursday comes and goes. Friday I walked into the bank and there to my left is the gal who told me my ss# was required and called me by name Hi Mr. Valentour, I said hi how you doing and asked if I could take a set and she said of course. I started to tell her my story and she said let me stop you and said Heather this is Mr. Valentour, she said hi, I said hi and she asked if we could go in her office, now I have never seen Heather before so I guess she was new and asked for some water as I am diabetic and take a few meds that give me dry mouth, the notary girl said she would get me some and brought me a small bottle of water. I then proceeded to tell Heather my story and got the feeling she really didn't care, then she said Mr. Valentour I have seen the video. I said good then you know I never cursed or banged on your window but I think it bulls**t that she called the police on me...she stood up and said that's it out of my office I won't tolerate you being belligerent to me or my tellers, and we have decided to close your account, and will issue you checks I told her that's fine. I went home to find a phone number to call as I felt I am the one being bullied here. I have bank cards with 4 other banks and none of them have ever been cancelled for non-use. This bank policy is not good, I was told that CCB does that as a courtesy in case my card was lost or stolen. If that was the case I know who to call and who to report to. Now I felt like this was done deliberately on a Friday to make it more complicated for me as the checks are written out to me and my wife, and I can't do anything till she is home after 6:00 pm. I am not sure why Ms. Heather waited so long to address the issue other then to bully me. I am a firm believer that a problem can't be fixed unless you know about it! This cancellation is a problem and so is Heather's attitude towards me. I am almost 60 years old, handicapped, need hearing aids and feel I was greatly discriminated against. Now I have called your main branch on Ward and requested Prieah (?) the branch manager to call me that was about 9:15 and still have not heard from her. I guess it is clear that your bank and it's over 1 billion dollars in assets just don't care about me and my little bit of money, and your tellers as well as you'r branch managers can pick and choose who they can have as customers and who they don't. I feel there is no loyalty for the 8 years I have banked with CCB. I look forward to your reply and solution.
Sincerely
J A Valentour
Former Customer
A private response has been made to William Jaffray.
- Country Club Trust Co
not returning the advance back rs 20,000 — we should file a class action suite
Dear Sir,
My name is Shalender Singh. Me and my wife were called for a presentation of country vacation July/Aug 2008 for a promotional offer. When we went there, there was a very loud music playing. They offered white membership for 30 yrs @ 200, 000. They asked us to pay 20, 000 advance and rest of the money 1, 80, 000 on EMI for 36 months (Mr Nair).
Later when we wanted to book anything, they told us many - 2 conditions also asked to sign a contract and told us that vacation will start only after complete EMI is paid (after 36 months).
When we demanded our money back, they were extremely abusive. They told me that they don't have any policy to return money back once taken. They dared us to go to police or court. They know to how manipulate the system, drag court case to harass people.
IT"s UNBELIEVABLE THAT THESE PEOPLE ARE ALLOWED OPERATE DESPITE HARASSING AND CHEATING PEOPLE. IT"S WORSE THAN EVEN THE QUACK Dr/Scientist Munir Khan.
It's very-2 sad state of affairs for a hospitality company and also for our country and system that these people are not prosecuted but are allowed to throw their weight to abuse and cheat people in open.
I'll like take advice from people how to stop this big and gross cheating! IS IT ADVISABLE TO SPEND MORE MONEY ON LAWYER AFTER ALREADY LOOSING 20, 000 by cheating?
-- Shalender Singh
+91-[protected]
The complaint has been investigated and resolved to the customer’s satisfaction.
Thanks god... just an hour ago i got a call. i was thinking to go their offz. if i don't read these complaints, then i would've gone there.. thank u so much for preventing me..
false promises
Complaint
I had applied for country club membership on 3rd March’08, for which I paid Rs 30, 000/- through credit card. The concerned executive was Mr Sufi. ( Contact No- [protected]). I had applied for Cool Global Membership for Rs 1, 75, 000/-. Terms and condition he mentioned were:
• Rs 1, 75, 000 can be paid in installments through credit card
• Since I had a limit of Rs75000/- in my credit card he said that he could help me in getting credit cards and I had applied for AMB Amro and Kotak credit cards also.
• He also told me that in case I don’t get a credit card country Club will refund our money, as I could not pay without credit cards
• He mentioned that this amount is refundable and membership is transferable.
• I was entitled to get 2000 sq ft of free plot at Kollad as a part of membership.
• I can get free plots of 1000sqft with every member I introduce to country club under Member Gets Member scheme
• We can sell these plots to others as when required and hence good for investment. Also we can build our own condos whenever we want
• There are no additional charges on yearly basis ( No plot development charges and annual maintenance charge)
• Then again in the month of May’08 I paid Rs 25000/- as per request from Mr. Sufi, which again was through same credit card.
At this point my application for credit card was rejected and I had no money to pay further, so I requested to either refund my money or transfer this membership.
I never got any membership card or something as I was not the member of country club (till the time I pay complete Rs 1, 75, 000/-). Mr Sufi started avoiding me and it was hard to catch hold of him. He kept bulffing me for 3-4 months. During this I wrote 3-4 complaints to country club also through mail but never got any response from country club. In fact I spoke to his immediate senior (Mr Ganesh Reddy- AGM – Sales & Mktg)) about this he assured me that my problem will be resolved but nothing happened. In the month of November we approached Mr Subba Rao (General Manager- MRD) with written complaint against which he instructed Ms Neel Ganga ( Marketing Head) to sort out the issue. She again assured me that it will be sorted out but I have to wait till Feb’09. She also informed me that:
• The amount is non-refundable
• I never filled any application form so I asked to show me my application form where I have signed on the terms and condition.They never reproduced the original form which I had submitted for membership ( If any)
• She also informed that there is an annual charge of Rs 6000/- and will have to pay Rs 10, 000 per 1000 sf ft plot for registration.
• We can never built our own condos but we have to pay Country club to build it ( Whatever price country club ) ask for
• These information were never told to me prior to talking this membership plan.
I have been badly harassed by country club officials and in spite of taking my precious time out from my office work I had visited 9 times to Country club office. I had met Mr Subramanium 2 times and Ms Neel Ganga 3 times and rest of the time to meet Mr Sufi. But I could never meet Mr Sufi after that, he is absconding literally and in between he has changed his mobile no twice.
As per country club I have to pay rest of the amount or I stand to loose my Rs 55, 000/- for which I’m still paying the EMI on my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
false promises
Complaint against Country club
I had applied for country club membership on 3rd March’08, for which I paid Rs 30, 000/- through credit card. The concerned executive was Mr Sufi. ( Contact No- [protected]). I had applied for Cool Global Membership for Rs 1, 75, 000/-. Terms and condition he mentioned were:
• Rs 1, 75, 000 can be paid in installments through credit card
• Since I had a limit of Rs75000/- in my credit card he said that he could help me in getting credit cards and I had applied for AMB Amro and Kotak credit cards also.
• He also told me that in case I don’t get a credit card country Club will refund our money, as I could not pay without credit cards
• He mentioned that this amount is refundable and membership is transferable.
• I was entitled to get 2000 sq ft of free plot at Kollad as a part of membership.
• I can get free plots of 1000sqft with every member I introduce to country club under Member Gets Member scheme
• We can sell these plots to others as when required and hence good for investment. Also we can build our own condos whenever we want
• There are no additional charges on yearly basis ( No plot development charges and annual maintenance charge)
• Then again in the month of May’08 I paid Rs 25000/- as per request from Mr. Sufi, which again was through same credit card.
At this point my application for credit card was rejected and I had no money to pay further, so I requested to either refund my money or transfer this membership.
I never got any membership card or something as I was not the member of country club (till the time I pay complete Rs 1, 75, 000/-). Mr Sufi started avoiding me and it was hard to catch hold of him. He kept bulffing me for 3-4 months. During this I wrote 3-4 complaints to country club also through mail but never got any response from country club. In fact I spoke to his immediate senior (Mr Ganesh Reddy- AGM – Sales & Mktg)) about this he assured me that my problem will be resolved but nothing happened. In the month of November we approached Mr Subba Rao (General Manager- MRD) with written complaint against which he instructed Ms Neel Ganga ( Marketing Head) to sort out the issue. She again assured me that it will be sorted out but I have to wait till Feb’09. She also informed me that:
• The amount is non-refundable
• I never filled any application form so I asked to show me my application form where I have signed on the terms and condition.They never reproduced the original form which I had submitted for membership ( If any)
• She also informed that there is an annual charge of Rs 6000/- and will have to pay Rs 10, 000 per 1000 sf ft plot for registration.
• We can never built our own condos but we have to pay Country club to build it ( Whatever price country club ) ask for
• These information were never told to me prior to talking this membership plan.
I have been badly harassed by country club officials and in spite of taking my precious time out from my office work I had visited 9 times to Country club office. I had met Mr Subramanium 2 times and Ms Neel Ganga 3 times and rest of the time to meet Mr Sufi. But I could never meet Mr Sufi after that, he is absconding literally and in between he has changed his mobile no twice.
As per country club I have to pay rest of the amount or I stand to loose my Rs 55, 000/- for which I’m still paying EMI on my credit card.
The complaint has been investigated and resolved to the customer’s satisfaction.
cheating by c. club executive.
I was promised for Rs.90, 000/-(Rs. ninety thousand only), for enhancing the existing membership, ie to Cool CG .life membership, by one of the country club executive Mr.Balaji (who is now absconding ).
when I paid THE above said amount, and I even introduced a new member for which I would be allotted TWO sites at TUMKUR road.
But to my surprise, they are further asking a balance of amount Rs.15, 000/-(Rs.fifteen Thousand), Your company had sent one Mr. SANDEEP(he is also absconding ) with allotment letter, to collect an amount of Rs.12, 000/-by cash, for the registration of the sites by cash, which I paid after receiving the acknowledgement and ALLOTMENT letter . To my surprise ur office executives after seeing this letter said IT IS A FROD LETTER .
In this way I am cheated by COUNTRY CLUB AND ITS MEMBERS .
I KINDLY REQUEST U TO EITHER REGISTER THE SITES AND ENHANCE THE MEMBERSHIP OR PLEASE RETURN MY AMOUNT OF Rs. 90, 000/-
kindly help me in this regard.and please reply me soon. thank you.
with regards .
DR.SYED KHWAJA NAWAZ AHMED. COOL CG -722 A .
PHONE ; [protected]
Email ID: [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
a case of harassment, cheating and fraud
Subject: A case of Harassment, Cheating and Fraud to the membership holder, by Mr. Rakesh Ranjan and Mr. K K Jha, employee's of CountryClub, 412/1. DDA Building-I (Above) Barista, Janak Puri.
Hi
I would like to bring in your kind notice, the harassment, cheating and fraud your team members [Rakesh Ranjan, K K Jha] are playing so as to bring innocent customers like me, in their trap, just to fulfill their greedy ntentions of fulfilling their targets.
I have bought a White membership of Rs. 70, 000/- for resort vacations from your company.
Few Promises made to me by these two individual, so that I can take the membership before I took it, are as follows:
1. Free 22" LCD Samsung TV for which I was not supposed to give any references under MGM, as promised by Mr. Rakesh & Mr. Jha.
2. A 2-day free tour to Dubai/Domestic which included all expenses to be borne by CountryClub, as promised by Mr. Rakesh.
Few Cheatings/Frauds/harassment done to me by these two individuals, are as follows:
1. As I had taken the memership on EMI basis from ABN Amro for 3 yrs duration, these two individuals told me that the EMI will come out to be Rs.1900/ per month for 3 years, on which I agreed to take the membership. But once the money was trasferred to CountryClub from ABN Amro, I came to know that 30% of the total amount of Rs. 70, 000/-, I have to pay in the very next month as per the tie up policies between CountryClub and ABN Amro, which was a hard shock to me as neither Mr. Rakesh nor Mr. Jha had told me about that and that I had no money by then to repay such a big amount to ABN Amro. On my question to Mr. Jha and Mr. Rakesh for this, they told me that I dont know how the credit card policies work and that whether I have used credit card before?
So, I had to take another loan of Rs. 25000/- from the market at a interest rate of 7%, so that I can pay this huge amount as my 1st installment to ABN Amro and for this loan amount of Rs. 25000, I have to shell out another Rs.1700 from my pocket so as to repay it.
2. I have not got any LCD till date and the reason for it Mr. Rakesh is giving to me is that as I am not giving him any references under MGM [ which actually I was not supposed to, as per the commitment and promised made to me by Mr. Rakesh], its taking time and he doesn't know when actually I will get it.
3. About the 2-day tour, I think Mr. Rakesh has actually forgot that. Isn't that Strange.
4. Mr. Rakesh doesn't pick my calls as now I have already got in to the trap of CountryClub by becoming its member.
5. Mr. Rakesh is least bothered to call me back even if he says so that he will.
6. Mr. Rakeah is not at all bothered to give a sensible and professional responce to his customers.
I think that these team members are not only bringing a Black Spot on your name [as you are the B.U.H Sales & Markt.], they are putting a black spot on CountryClub as well, as all I my references which I would have given to you, will now think before they fell in your trap.
I would request you to please sort out all these problems at the earlier and fulfill all the promises and commitments made to me
Thanks.
Regards
Ashish Ajmani.
The complaint has been investigated and resolved to the customer’s satisfaction.
cheating in the name of membership-how can I get back my money please help
On Dt.17/08/2009 I became the member of Country Vacations, The details and benefits of the ownership was explained By Mr.Khalid (Bangalore branch Take over Manager) & Mr.Thousif, (Executive).
Following are the details & benefits explained verbally to us before becoming the member of CV.
1. Booking for Accommodations can be done throughout the year including Purple, Blue, Red and other Seasons.
2. Free Accommodations can be utilize all over India and Seven Asian Countries i.e. :
1) Malaysia 2) Cyprus 3) Thailand 4) Singapore
5) Srilanka 6) Indonesia 7) Dubai
3. We have been said that we will be given Ownership of vacations & not an Membership.
4. We have not been informed anything regarding Taxes Extra for
Accommodations in Country Vacations own property and also for tie up
properties.
5. We have been said that we can access all 250 Country Clubs in India and 50 Clubs in
Abroad including CK 27 without paying any charges or fees and can utilize all the
Facilities like Spa, Swimming pool, Gym, Sports, Party halls & Decorations etc., &
there will be a Discount of up to 20-50% on Food. After becoming member we came
to know that we cannot access CK 27.
6. We have been said; Through Tag Agent (Four seasons Exchanges) we can re-sale
the ownership, But once we cross verified through agent we have been said it is not
possible
7. We have been said that up to 15 family members the accommodations will be
provided Free of cost, But in the agreement it is mentioned only for 4 members. They did not inform anything about the type oF apartment that we can access, Later when we read the agreement we came to know about the type given to us.
8. We have been said that country vacations have their own property in the above mentioned seven Asian counties which is available to us for booking the Accommodations, but it has got its own property only in Dubai, Srilanka, Indonesia and they had not informed anything about the Dial on Exchange.
The above mentioned points which was informed to us before becoming an member was not there in the agreement, When we asked about this to Mr.Khalid said will issue an Letter Head which will be signed by Mr.Abdul Suban (Branch manager) and he said that the Format of Agreement is printed for Membership only, And they are providing this offer of Ownership to us due to 30th Year Celebration of Country Vacations and they have not printed new agreement for ownership.
Later on Mr.Khalid issued letter head in writing bearing all the above mentioned Points with Country Vacations rubber stamp but the Branch Manager signature was Missing, when we asked about the signature he said Mr.Abdul Suban is very much busy from past one month and later Mr.Khalid switched off his cell phone andwhen we called to country vacations landline number he pretended to be very busy.
On Dt.17/09/2009 we came to know that Mr.Abdul Suban has come from Hyderabad & we went to country vacations Kormangala branch to take the signature Mr.Khalid said us to contact customer care for the signature then we met Ms.Neemsha then she said that they cannot issue any letter head and all the above mentioned points are false. At that point of time we came to know that Mr.Khalid has given us wrong information and misguided us to become the member of country vacations stating false benefits.
Mr.Khalid said that he will arrange for an loan within one week from SBI / HDFC if
we pay the amount in full before 30th of August, So we paid the full amount taking loan from outside sources for the interest rate of 10% Per Month but after paying the amount he did not arrange for any loan nor given any contact number.
When we asked about this, he said that you have paid the amount to country vacations and not for me, If you want money back can collect from Country Vacations
The amount we have paid to Country Vacations is Rs.60, 000/- for the Ownership of Vacations. Because of Miss Guidance & false commitments given by your Staff Mr.Khalid (Take over Manager) we are suffering,
Kindly refund our Amount of Rs.60, 000/- so that we can return back to our lenders.
The complaint has been investigated and resolved to the customer’s satisfaction.
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Country Club Hospitality & Holidays emailsCentralCustomerCare@countryclubmail.com100%Confidence score: 100%Supportresponse@countryclubmail.com100%Confidence score: 100%Supportcentralcustomercare@countryclubmail.com100%Confidence score: 100%Members Supportcentralrmc@countryclubmail.com100%Confidence score: 100%Reservationscontact@countryclubmail.com100%Confidence score: 100%
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Country Club Hospitality & Holidays address6-3-1219/A, Country Club Kool, Begumpet, Hyderabad, 500016, India
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