Crafty Branding
Reviews and Complaints

Engaged initial company (Crafty Branding) via online search to create company logo. After this, the same firm sought to create website for us. Despite clearly stated conditions (inclusions), was charged for multiple items listed as included in initial package. Also had several fraudulent charges for items that were unjustified / unnecessary / untrue (i.e. logo registration and trademarking). Their scan worked by liaising with multiple different members of staff, making false claims (i.e. 'must be paid for within 48 hours or trademark will be lost / logo cannot be registered etc.). At some point (without notification) company name changes to 'Craftive Branding'. Asked for refund on items overcharged / incorrectly charged / fraudulently charged. Was promised 'would happen asap'. No money ever refunded. Received several e-mails from their 'customer service' division - listed all complaints. No action. No refund.
Final products (logos and website) sup-optimal.
Charges made to credit card without signed / express authority. ? they kept our payer details on file and would bill without authority.
Thousands of dollars of fraudulent charges.

My small business purchased the logo and website package for $999 from CRAFTY/CRAFTIVE BRANDING(they change their name when they want to). We were assured via email that there were no extra fees or charges AT ALL throughout the process. Logo design was fast and we were happy with the result. Everything from then on was terrible. Weeks would go by without communication or progress and every few mo that someone new would contact me, starting the painful process all over again. At one point we tried desperately to get a refund only to get no where. Communication was impossible and in order to get anywhere close to having a live website required more money after more money. As a new business with very little funds left and desperate to get a website running after investing money on this company, we felt we had no choice but to pay for extras. First we paid $388 for ‘copyrights' and a month later they tried to get an extra $300 towards these ‘copyrights' we refused. we then paid $385 for ‘plug-in' then we were asked to pay $400 approx for ‘hosting, ssl and maintenance' when getting frustrated and refusing yet another payment, the person we were dealing with offered us a deal of $250 for ‘hosting, ssl and maintenance' we said we would need to think about it and get back to him. Wishing 15 minutes they took the money from our account without permission. The website is now live but not what we had wanted it to look like. we want to add new events we are doing this month to our ‘plug-in' (blog) which cost us $385 and they are refusing to make any changes until we pay more money for ‘maintenance ' . I realise now that I had been so busy with my third child being born recently that I have been completely used and taken advantage of. I am so disappointed that there are companies out there like this. Initially when I requested to see previous websites they've worked on they sent me links to the iconic.com and other top sites. It is disgusting that these people are still operating and taking advantage of people everyday. I desperately want a refund, however they are extremely rude.

Began dealing with them when they were called crafty Branding, purchased a logo for a set package fee then later they charged me $330 for supposed copyrighting which is actually free and automatic in Australia, when questioned they 101 excuses and then told me the fee was for trademarking. I contacted the trademark agency in Australia, this company had never applied for anything for me at all. I requested refund and then shortly after noticed they changed their business name to craftive Branding - I now continually get email threats from them as I was smart and cancelled my credit card (so they could not keep taking money from it unauthorised), they continue asking for money and wanting me to pay more to trademark which I have already paid, almost daily threats via email from their supposed "legal team".

I have reported them to the Australian authorities "scam watch" so hopefully they can be tracked down and stopped, before they scam anyone else.

I believe they are based in India and are using Australian websites/urls and emails. Although they have a Melbourne based landline number I believe it it diverted from elsewhere. As when you call them they are only available at around 9 am but at other times of the day not available so I assume they are operating while we here in Australia are all sleeping. (Different time zones).

Scammers under crafty branding/crafting branding.

These are Indian group pretending to be legitimate. I was fooled by them mainly because I didn't do a background check before I paid the website package that they advertise as almost a thousand but due to promo pay only 550$ or. Lose to that amount for a professional package that includes your brand logo, brand website, unlimited website revision, one year hosting, complete ownership of the website meaning at the end. But you will be surprise they will keep on asking a lot of different fees like registration fees of the logo, copyright fee of the logo, website corpyright of the website that cost you 599$ to fully own a logo that is very crapy made, copy cut logos etc. whew my first time to be fooled by these guys! The best way I can redeem myself is to warn other people to run away with these desperate Indian in crafty branding.. oh by the way ask if you ask them a business abn number they will give you a fake one, fake address, they won't give you their mobile, call them on their landline line that is only open when they are at their mission, I don't know how they do that to get Australian number. They won't give any mobile to contact them. Totally avoid them. Tour initial call and mostl likely their front desk guy has an Australian accent two of them they charge their name as jay and forgot he other name. Yes Australian customer service guy. These guy will Close the deal and you never heard of him again after he will pass it on to a group of Indian who promise the same thing but will missed out with a lot of things. 2 mos in the making my website is not yet done. So I offered to just finish e me the website and I can start improving the crappy web, but they won't tekease until I pay them the copy right lol 599$. When I refused they keep on bugging me until they did 150$ and they will release the u finish website. These are really desperate group of scammers. So beware, learn from my experience be a bit more wise to background check people before getting an online services specialist. Indian accent nah no more Indian.😫😫😫. Oh by the way for sure they will reply to this email and say we deliver the website to this guys we don't know why he is dying all these. They do that in every negative e reviews. Tons of them in the we. Just google these crafty branding. By the way they.keep on changing their brand name but just the same if they sound Indian, no Australian mobile number? Run, just run! They will scam you. Learned my lesson but I hope I can help a few client. Good day and goodluck.

I needed to have a website built for my small workshop and did not have a very big budget, so when I came across crafty branding advertising websites for $249 I found it was within my budget.

At the start they seemed fine but as soon as I sent them the deposit they took 8 days to send back a design, even though on their website they claimed they would send a design in 24 hours. The design they sent back was very basic, it looked like a child had put it together, was very disappointed.

They mentioned they would send through another design, that took an extra 5 days to send through a 2nd design which was no better then the first design, it looked as like they simple have a library of templates they must use and do not custom design their websites as they advertise on their website.

At this stage I had tried calling them and they said they were busy and to only contact them via email, at the start they were happy to take my calls and now they're blocking me and I can only get a hold of them via email which they take forever to reply.

After searching around online I found crafty branding had many other negative reviews from other people going through the same thing I went through and never getting a website, so I had decided to pull the pin after 3 weeks of waiting and asked for a refund.

This is when they started to get nasty and mentioned they would not send the refund, even though once again on their website they mention they have a 30 day refund policy, I guess that is to lure people in.

I mentioned that I would be contacting Consumer Affairs and leaving a negative review and they started to threaten me mentioning that they would post up negative reviews about my business, so at this point I had enough and just want to warn everyone else to stay away from crafty branding.

I signed with Crafty Branding after being done over by another company who took my money and did not deliver a website.

This company sounded good but they have no way to contact them, they only have a phone service that is not their company they just take messages and they are not answering me.

They took my deposit and now are not contacting me. And now I find they are taking money unauthorised from my bank. They don't quote full costing upfront. They add on various fees later and just help themselves to your bank account.

To date I have not heard back from them and feel that I may of been scammed, just be careful everyone else when it comes to using craftybranding.com.au

I asked for a modern landing page that had a similar feel to a portfolio of sites that I provided.

The outcome was very unprofessional and looked like someone tried to put together in a couple of seconds. What's more without restarting they would be unable to deliver a quality product but they are demanding full payment - terrible

I later found out they operate under multiple names such as Logo Sensation and WebNado, these are all the same Indian company that claim to be Australian but if you go and visit the address they have on their website like I did there is no office there, total scam company. I would never use craftybranding.com.au ever again

We used Crafty Branding to build and manage our website but in the end we got a half built website that did not work properly.

We exhausted much of our time to rectify many ongoing problems that in the end were too time consuming to fix and some problems that even their team couldn't fix, our customers got tired of trying to access the site and most of them just called and ordered over the phone.

We were also charged miscellaneous charges that we didn't agree to and when we asked about the charges we got no response.

I feel that we had made a big mistake going with Crafty Branding as they offered websites from $249 which seemed appealing but in the end of the day we're very disappointing with not only wasting our money but also our time.

Just remember that it's your money and your business that you are putting on the line and I would stay clear from these guys craftybranding.com.au