CRI Naturals
Reviews and Complaints

So, I was looking to get my teeth looking nice and white for my upcoming wedding in June. I did some digging around and decided to give the Perfect Smile whitening kit a try. I ordered it on March 10th, 2022 and got it pretty quick. I charged it up and started using it, but after a week, I didn't see any difference in the color of my teeth. And then, to make matters worse, the darn thing stopped charging altogether and just stopped working. I still have two tubes of the whitening stuff left, but I can't use them without the device. I've tried emailing customer service three times to get a refund under their warranty, but I haven't heard back from them yet.

At first, I thought CRI Naturals was a pretty good website, but watch out for their promos that say you can save 40% if you upgrade from 2 bottles to 4. They charged me for both the 2 and 4, but they expected me to pay for the return shipping of the extra bottles that the website messed up on. The website didn't cancel the original choice and didn't let me know that it made two separate charges to my account. I didn't notice until a few days later when I didn't receive confirmation. When I checked PayPal, there were two charges. I emailed them right away, but they didn't answer. Three days later, I got two shipping notifications. I emailed them again, and then they finally responded the next day. They said they would discount the order or I would have to pay to return it. It's a total scam.

I bought 2 Estrovive bottles from CRI Naturals on X-XX-XX. They said it's 100% guaranteed within 90 days. I emailed and called them to return the unused pills or empty bottles for a refund, but no one got back to me. When I called, they said they can't help me right now and that a supervisor has to approve it, but they're all busy. I want my $58.34 refunded to my credit card because the product didn't work for me. It seems like a scam because they won't respond to my return/credit request. Don't order from this company! I wish I could give them less than one star.

I accidentally ordered more than 1 electric toothbrush but their customer service team cleared everything up ASAP after I called them. Thank you CRI Naturals for taking care of my order!

CRI Naturals has created incredible natural supplement products and their customer support team was so supportive in answering all my follow up questions. I'm excited about their new upcoming line of lifestyle products in the future too!

This is a SHADY business. I ordered $215 in product and they tacked on extra charges totaling $576. This is not a legit company. When you call the number for the electric toothbrush, you get an automated voicemail about fish oil. I will dispute these charges via my credit card company.

I was blown away by how professional their customer service team was. I had trouble ordering their new Perfect Smile toothbrush product, and as soon as I emailed them for help, I got a response from a real person who took care of me. Hate to say it but that's a very rare experience nowadays!

Never got the tumeric.. paid $125. I also have unanswered emails. One that was answered noted that the item had been shipped and once I received it I could send it back. I got one tracking email that noted the tumeric had reached Elkridge MD on 11/6 with an apology about a delay. No resolution!

Longtime customer here! The biggest positive with CRI Naturals is that they back up their product claims with verified clinical research. This was a huge plus for me because I always do my research before buying anything online. The CRI Naturals customer service team is also outstanding! Well done.

I love CRI Naturals because unlike other companies, I don't get placed on any "surprise auto-billing" programs. The last supplement company I tried to order from got me in a huge financial mess. It really is refreshing to purchase products from a straightforward company and customer support team. It also helps how I get nice discounts for being on their VIP email list!

Paragon Turmeric and Simply Organic Golden Milk have helped improve the quality of my life. I have much more energy and I don't feel like I'm struggling with joint pain as much as before. I'm even able to play soccer or go hiking with my teenage sons every once in a while! These were activities I loved doing but I had to stop because of my pain and energy levels, so it feels awesome to be able to do these things again.

I hate menopause so much. I tried doing all the regular things "Dr. Google" recommends, like eating a healthy diet, and exercising, but let's be real...Google tells you to do those things for anything! A friend recommended hrt, but I wanted something more natural. This is what led me to Estrovive and I've been very pleased with how well it's worked so far. Never thought I'd find something that made me feel like I was back in my 30s again.

I have completed my order just now on the phone with a wonderful customer service rep for Estrovive. The rep I spoke to was very clear and transparent with all the questions I had for her. I also recently completed the survey after placing my order and if you all are as good as the reviews say and if your product is as good as your customer service, then you should be golden! Super excited for my order of Estrovive to come in the mail soon!

Do you love to be swamped with rambling email solicitations after you make a purchase and before your original order arrives? Do you love to make multiple phone calls to obtain return instructions? Do you enjoy being transferred multiple times to representatives trying to convince you to keep product? Do you love to receive endless inquiries for details about your order so the company can process your return? This is the company for you. I was so annoyed by marketing emails before I even received the product I wanted to return the product, unused. A complete hassle at all levels and a waste of my time. Buy a Panasonic or Oral B toothbrush.

They charged me too much for their products and now I'm trying to return them, but I can't get in touch with anyone. I looked online and saw that other people have had the same problem. I ordered on March 6th and they charged me $149.36 plus $95.98. I tried calling them, but the phone just hung up on me. I sent them four messages asking for help with returning the items and getting my money back, but I haven't heard anything back yet.

So, I ordered their water flosser on November 10. I messed up and accidentally ordered it twice. Here are the order numbers: Order *** - the right one, keeping the product. Order *** - the wrong one, ordered by mistake ($151.79). I've been trying to get in touch with them a bunch of times (11/22, 11/24, 12/14, 12/27). I tried calling and emailing, but no one's getting back to me. I need help with the return process. Thanks.

I bought 2 bottles of Estrovive from CRI Naturals on 3/30 for $57.87. They said they'd give me my money back if it didn't work, but I still haven't seen my refund. I sent the 2 bottles back on May 10th like they told me to, but I haven't gotten my refund yet. I emailed them on June 2nd and they said they were checking with their accounting department. This is false advertising because they promised a 100% money-back guarantee within 90 days if the product didn't work, but they're not honoring it. It's not fair to give people so much trouble for a product they don't stand behind.

I got 4 Perfect Smile E-Brushes from CRI Naturals (2 for me and 2 as gifts). But, I gotta return 2 of them. I tried to get help on how to return them, but no one replied to my emails. I ordered them in 2 different orders, one with order number *** and the other with order number XXXXXXXXX. The people I gifted the brushes to bought their own, so I don't need them anymore. I just want to return them and get a refund. Can someone please help me out?

I gotta say, I'm pretty disappointed with CRI Naturals. I bought their Perfect Smile brush and it just ain't doing it for me. So, I figured I'd take advantage of their 100% guarantee and get my money back. But, dang, trying to get in touch with these folks is like pulling teeth. I've hit 'em up three times now and haven't heard a peep. I even gave 'em my order ID and everything (*** if you're curious). I paid $65.74 for this thing and I'm starting to feel like I got ripped off. Come on, CRI Naturals, step up your game.

I tried to cancel my order right after I placed it, but they took forever to respond and now it's already shipped. The website is tricky with their sales - they make it seem like you're getting a good deal, but then they charge you the full price on top of what you already ordered. I emailed them right away to cancel, but they didn't get back to me until way later. Now they won't give me a refund. Their online business is not good.

I tried to buy a water flosser from CRI Naturals for $99 plus taxes. But then they offered me a deal to buy two for $143.20. The page said not to leave, but when I clicked the link, I ended up with two orders: one for $104.94 and one for $151.79. They don't have an online support thingy and it's hard to reach them by phone. This is a total scam and I want my $104.94 back for Order ID.

I got an electric toothbrush from CRI Naturals on April 22. It took forever to get here, didn't show up until mid-May. I complained to my credit card company and they closed the case in June. I told CRI I was returning the brush and sent it back on June 17th. Since they got it back, I've been trying to get my money back, but they keep saying there's still a problem with the credit card company. In July, I got on a call with CRI and my credit card company and they said the case had been closed since June. The supervisor said he'd send it to the financial department for a refund, but I'm still waiting. It shouldn't take two months to get a refund. They have my brush and my money now, and I'm really mad at their customer service.

I bought a water flosser from CRI Naturals website. They took all my credit card info, but then they kept offering me more stuff. I had to say "NO" seven times before I could finish my purchase. The "NO" button was really small and hard to see. I couldn't cancel the offers, so I had to go through all of them. I tried calling, but only a robot answered. I called on Monday and they said it was too late to cancel. They already shipped my order, but they didn't give me a tracking number. I'm really mad and I want my money back. The customer service person said they understood, but they didn't do anything to help me. I emailed someone named *** and they said hi, but they never wrote back. This company is sneaky and bad.

So, I messed up and accidentally ordered from CRI Naturals. I called them up and they said they'd cancel my order, but then things got all wonky. I had to go to some other company to get my money back, and even then CRI Naturals tried to reverse the refund! What a mess. I don't even want their stuff, I just want my money back like they promised. This whole experience has left a bad taste in my mouth and makes me think twice about supporting small businesses. All I'm asking for is what's rightfully mine. If they think they sent me their product, well, they didn't - and they need to take it up with the shipping company.

So I got this toothbrush from CRI Naturals and it took forever to come. I was so mad that I wanted to cancel, but they said no way. I called my credit card company to complain and they stopped the payment. Finally, I got the toothbrush and sent it back on June 17. I waited for my money back, but nothing happened. When I called, they said it was still on hold because of the complaint. I told them it was fixed, but they didn't believe me. So I had my credit card company call them and they said it was all good. But still, no money back. They have my toothbrush and my cash. The order number is #*** and it cost me $69.85. They got it back with UPS tracking #***. I think they just want me to forget about it. Can someone help me out here?

I went online to order 3 bottles from CRI Naturals. They said if I ordered 6, I'd get a better deal, so I did. But then they charged me for 9! I'm 89 years old and on a tight budget, so this was not cool. I tried to cancel, but they said it was too late. When the pills arrived, there was no bill or receipt to show what I paid. I need this for my records so I can get a discount on my rent. They did say I could send the pills back, but why didn't they just cancel it in the first place? I feel like they're taking advantage of us old folks. Plus, I can't even leave my senior living complex because of COVID-19, so how am I supposed to get the pills in the mail? It's frustrating to be treated this way. I hope I make it to 90 in January. Thanks for listening.

I placed an order a week ago that was not delivered, no tracking details found from the date I received the email. Date ordered 2/21 Order no. *** & *** Payment: Visa Amount: 58.60 & 40.89 respectively Items ordered: Active restore digestive support for both items.

Natural Blood Sugar Support Supplement. I ordered 10 bottles with a 100% 60 Day Money Back Guarantee/No questions Asked. I placed the order on April 14th. I contacted CRI Natural by email twice over the last 8 days, NO Response, also same results on the ph number provided. Reason: doesn't work at all according to their claims. I requested twice via Emails for Return shipping information to return the 8 Unopened Bottles of the CRI Natural Blood Sugar Support Capsules for a Full refund, as I am in the 60 day Money Back Guarantee Period. I have received No Response from CRI Naturals. Product_Or_Service: CRI Naturals Dietary Supplement