Cricut
Reviews and Complaints

when checking tracking it says second package was delivered to induvial and ui did not receive it

It is absolutely a waste of time and the money it const me for this cricut air2 if the doggone software program to run it does not work. It is totally unreliable and has cost me so much money and embarrassment with customer. I'm lucky if I can upload and sign on to cricut to only find out that the project I need "magically disappears"... I have used every email address I have to create a new account because for some unknown reason, my password is suddenly invalid. I have it saved in the cloud on my computer, screened shot on my phone, written and written in a note pad and yet... It never fails that it is invalid and I can't sign on... The worst part of it all is that cricut's software sucks so badly that the link to reset my password does not work... What is the problem?.

Bought in dec 2019, never worked due to design space faults constantly. Emailed cricut numerous times never had any answer,. Hobbycraft say they will accept the return due to... not fit for purpose... with full refund. However l am unsure as to return or not, all we want is a design programme that works.

Now can cricut confirm they will issue a new design feature, ythat will work, as l am sure many other users would like to keep machine if designer programme worked as it should.

To ask to pay for a programme that has as many faults as design space cricut should be ashamed.

Someone needs to answer me ASAP please.

Like many here, I purchased a Cricut Explore Air 2 excited to craft with it. I should have read the reviews more carefully. Within 3 weeks it stopped cutting anything correctly. I reached out to customer service and it took a month to hear back. I begrudgingly did as I was told and sent them a video of the issue. It has now been another month wit no contact from customer support. I realize that things have changed with COVID 19, but I have now fully missed my product return window, paid money out in attempts to follow online instructions and Cricut approved fixes, and essentially have a $200 paperweight. I am appalled at what passes for customer service within this company. Hiding behind a pandemic to excuse the truth that you don't want to support ongoing and known issues is a joke.

I have had my cricut explore air 2 for 9 months when the pressure of all cutting completely lost. I got in touch with cricut themselves via telephone - I live in the UK. I was on hold for one and a half hours before I finally got through to someone. He was great, thouroughly helped me to find the issue and assisted me in the next steps - I couldn't fault him. However, roughly 7 days had passed and I heard nothing in reply to the videos I had been asked to send to them. I emailed cricut to ask of any additional information and they had failed to tell me that my videos had passed the assessment and I now needed to complete the final step before receiving my replacement machine. It has now been a further 7 days since completing the final step and I still have had no feedback. I am currently on hold with cricut yet again (after sending another email that they haven't replied to), and I have been waiting for somebody to answer now for 2 hours 3 minutes. On top of this I pay monthly for my cricut design space that I have been unable to use for 2 weeks, through no fault of my own and for a machine that wasn't cheap.

Ideally I just want:
(1). My replacement machine so I can continue to work
(2). 2 weeks (atleast) off my design space bill considering I have not been able to use it

I purchased a new cricut maker machine on March 1st. After a very long delay in processing I finally received my new machine. I first contacted Cricut about the machine not working on March 29th. After numerous attempts to get a resolution they finally decided that the machine was not functional. I have been attempting to get a response as to when a new machine will be sent out and have not heard back. Every time I contact them they just say they are really behind and it will be sent out soon. They promise that someone will be in touch with me and that never happens. This company has the worst customer service. Their products are horribly expensive and they do not seem to value or stand behind the products that they make. If you are planning to use the machine for business I would say look elsewhere.

My Air 2 will not power on, even though I know it's getting power because the light is on. I contacted CS and was told to submit a video of the problem. After waiting nearly 2 weeks, I was told in a nutshell that I was SOL, as I was past the 1 year warranty. It seems to be a common issue with Cricut products, in that these machines don't seem to live very long, and there are no extended warranties, or repair tips nor solutions. Cricut only seems interested in coming out with new items to separate purchasers from their money, and have no interest in taking care of their current customers. Judging by all the complaints on this complaintsboard dot com website, we now all have very expensive paperweights. It is an injustice to all of us who have spent so much money on the machine, and all of the accessories that we've purchased. I refuse to buy any more Cricut machines or Cricut accessories, nor will I recommend their products. I have made the switch to Silhouette, and I expect that many more will make the same switch. It couldn't have been better timing since Cricut software is an absolute nightmare right now. If Cricut actually cared about their customers, they would offer extended warranties, or some type of repair, or refund... something!

I purchased a Circut as a Christmas present online. Before the purchase, I called Circut to understand their return policy.

I was told I could return the unit if the present was not wanted. Well after Christmas I tried to return the unit and after waiting on hold for 30 minutes, I was told I could not return the unit because it was passed the 14-day return policy! I explained that I was assured if the gift was not wanted it could be returned with no charge. After another hour on the phone, Circut told me they would send an RMA however I was to pay the return shipping.

They never issued the RMA and a week later and after another 45 minutes on the phone, they apologized and offered a $20 gift certificate! Really! Why would I want a $20 gift card! I told them I had no need to purchase anything else from Circut and I didn't want a gift card, I wanted return shipping costs refunded.

I am still waiting for the RMA!

This is really poor customer service. Same your money and stay away from this company.

+14% Add Photo or Video Proof

Hi, for over 8 weeks I have been waiting for cricut to fix my issue with access. I have sent over 30 emails contacted various departments ranging from customer service to the help desk. I have even phoned you in the USA. I live in the UK. All I want to do is pay for access and use it. Your system constantly asks me to contact you if the problem continues. I have been told by your technical department that its fixed. I'm at my wits end.

I have had 6 replacements of my cricut air . I had one catch on fire and the others the motor broke. They are now sending me a new expect for the fact they lost it now and want me to pay for a new machine claiming I received it. If I don't get my new replacement I will leave cricut and new buy a product from them. They have horrible customer service people who dont know how to fix any computer glitches and blame on the customer .

If your new to the cricut machine and their different subscriptions they have in your new machine box they don't explain you do not need a membership to have or get images for your cricut there for you sign up for the 10.70$ a month membership thinking its to get free images (yes i know it's only 10.70) but still what if that is the last of the money in someone's account an now their negative an have to pay a 35 overdraft fee plus a membership fee they wont even use and they will not refund you if you choose to cancel the membership unless you have a screen shot or copy of the email stating you cancelled your membership. Even if you explain that you thought it was part of setting up an getting images for your machine. I feel thats very rude to the "newbies" because your new an don't know exactly what all is required for the machine until you get the hang of it . there should be a one time generosity refund if somone didn't understand .

I purchased a large order of vinyl from Cricut.com on 9/9/19 in the amount of $148.33 of which were 18 rolls of bronze glitter vinyl equaling $103.50 of that total. Upon using the first roll I realized this vinyl was defective. When using the included transfer tape, the glitter removes from the vinyl in striped patterns leaving see thru ruined section of vinyl. Trying to use this vinyl is impossible for its intended purpose. Approx. 75% of the roll has this defect. I attempted to use 4 of the 18 rolls in case it was just one roll with this issue, but all 4 rolls had this same defect. I contacted customer service to inform them of this issue. So far in 18 days I have received little to no response. The only response I have received is that someone will look into it.. and that was 9 days ago with no update and no responses to my additional emails. This is the second time Cricut has shipped me defective vinyl and I am very dissatisfied with their lack of quality control and their terrible customer service. 18 days and they wont even acknowledge my messages regarding their defective product.

Their customer service is a scan because their products fail and they will NOT assist you. I have a small business. I use these machines daily. It initially took me almost one year to get my first faulty Explore warranty exchanged. Most recently I received an ad from Cricut advertising a sale at Michael's for a black Air 2. So I upgraded one of my Explores. In under 3 weeks it started tearing all my paper. I called them and they determined it WAS a faulty machine. However instead of taking my credit card and sending me a replacement with a return label. ((Generally electronic:s company's expect the return within 10-14 days or they charge you). They were going to make me video the 2 machines in action again documenting the issue. Even though I had already sent them photos of the problem and the other machine working.

Now the fun part. I purchased the Cricut at Michael's less than 3 weeks prior and the receipt states returns accepted for 180 days. Nope, not on Cricut. So this is my second lemon and the customer service is non existent. I did force Michael's to exchange it but what is wrong with these machines? The new one worked instantly upon installation. They must know there is a problem. I have a small business. I can just stop working. Shame on Cricut and Michael's

Not happy with Cricut Customer Service. I just purchased a Cricut Maker along with many accessories for my wife's birthday. This was to replace an older cricut that used cartridges...first discovery was that there isn't a cartridge slot on the Cricut Maker, so you have to order a Cartridge Adapter. After getting the adapter, several of the cartridges stated they were previously linked (they weren't...only owner, never used on a linked system). Finally, 2 of the linked, but the 3rd one never did. Contracted Customer Support which stated "sorry, without a receipt, our policy is that there is nothing we can do." Understand that I have the cartridge (and have had it for years)...but who saves receipts for years "just in case"? Company needs to revisit their customer service policy as they are not customer oriented. Cost is minimal to add the missing cartridge...but it isn't something I should have to do - especially after spending hundreds (approaching $1k for all that was purchased) on a new system. I would love to see them revamp their organization to work with their customers rather than establish policy to frustrate them.

Until just now I have been a loyal Cricut customer from the beginning. Teaching classes, and showing YOUR customers how to get the most out of their machine. My most current issue went unresolved. This is so very disappointing to me. Your company seems to have very little interest in saving customers!

I contacted your company two weeks ago, with an issue with my Cricut Explore Air 2 not getting any power. I had spoken with Tyler via chat. He was very helpful, and thought perhaps it was a power cord issue. I received my new power cord yesterday, and still, my machine will not power on.

I again, went to customer service chat only to find out that because my machine is just outside of warranty (and I never had the option to extend my warranty), that there is nothing that can be done.

So now, here I sit. Students wanting to learn, and I have a machine I can no longer endorse or recommend. Especially with the issue I have now. I only want my students purchasing a machine that will last longer than 12 months. I only want to endorse a product that has superior customer service, and only with a company that believes in their product enough to replace it if something within their machine malfunctions.

I will use every opportunity, and venue to spread my experience with Cricut. I am so frustrated and disappointed with how my issue has been resolved.

Signed,
Newest Silhouette Customer

Worse product! Their "NAMED" item is a well-known defects with the Cricut Air2 yet they refuse to fix it or replace it saying without proof of purchase they cannot do anything! It's YOUR product, you are the only maker of this machine and name, it's a well-known defect, the SAME issue across the board with the same machine with thousands of customers affected and yet they say if you cannot produce proof of purchase the claim is voided. Whether the machine was gifted, passed down, or purchased, it's YOUR ERROR, your machine defect!

Don't waste your hard earned money on the Cricut Air2, complete waste of money. After awhile the machine is not usable and the company does NOT have a resolution to fix it besides saying if you cannot produce proof of purchase they can't help you so into the dumpster the machine goes!
What happens if your mother died and passed down the machine to you, how are you supposed to get proof of purchase, go to her grave and ask her for it!? Makes no sense if the defect is the fault of the company whether you have proof of purchase or not. Such a scam.

Design space is a web based programme that a £350.00 cutting machine needs to work design space does not work! They say yoy can use patterns yet the second you insert a pattern onto a tag and try and duplicate it my £2000 mac turns into mush! Something I do not appreciate! Each time the so called software desgners make changes the software stops working unresponsive crashes mac etc etc. This is a disgrace this company takes peoples mony for machines and subscription yet refuses to invest in software jsut incase heaven forbid another company make a better one that cricut machines can use!

Design space is needed to operate the cricut machine. Without it, it's useless! Problem is design space is offline and there is no mention of when it will be fixed! This is ridiculous! It's been off that I know of for over a week now. This is unacceptable! Will it ever get fixed?

This is what you get when you try to access it:

Secure connection failed

The connection to the server was reset while the page was loading.

The page you are trying to view cannot be shown because the authenticity of the received data could not be verified.
Please contact the website owners to inform them of this problem.

—

Their help chat doesn't work, the email I sent comes back telling me I have to call them because they are getting a high volume of emails. No thanks! You're not putting me on hold for an hour or more!

Horrible customer service! They need to ditch this cloud based design space and give us a stand alone program that runs the machine!

Mr. Arora,

I would like to bring to your attention a problem I have had with your company since mid september. I contacted shreyas in member care live chat. I had questions about cricut cartridges in an upcoming estate sale. I asked shreyas "if" I purchased the cartridges could they be linked to my account. He replied that I would need to send a list and the images of the cartridges so he could link them to my account. Based on this exchange I purchased three cartridges; cursive 101, walk in my garden and zooballoo and sent the attached request to have them linked to my account. Thankfully I did not buy more! Long story short, after several exchanges with several people I received a response from raghu telling me the cartridges could not be linked. I sent the following response asking for an exception based on what I was told. I was referred to speak to management. I called and spoke to tyler and provided a copy of the exchange I had with shreyas, he explained that due to copyrights and royalties you were unable to link the cartridges to two accounts. He said he was only authorized to offer a $25. Dollar credit and two months of free access to cricut access. I told tyler that was unacceptable, that would not cover the cost of one of the cartridges on your website. I explained I would send the cartridges back to provo craft in good faith but I wanted the three cartridges linked to my account. I purchased the cartridges on good faith based on permission from your employee! Tyler said he understood and agreed with me but was only authorized to offer the $25. And the two month access. He referred me to legal but they did not respond to my email request for a phone call. I have not tried to "scam" the company or do anything wrong. I have been a good customer since the cricut was first released and have purchased many cartridges and the new cricut as they have been released. How is it fair or right that I lose money on a conversation with shreyas and then am offered free access for two months? I lose money, lose the cartridges, and have to pay for access? That mr. Arora is a scam, I get the privilege of paying your company again for something I already paid for based on permission from your employee. That sir was not my fault! That is a conversation that should be conducted with shreyas, I understand he made an error however he made the error in writing. I believe I have a reasonable request that you honor your employees statements, factual or in error.

Cathe

Sent from my ipad

I purchased a cricut expression for 375.00. The price did not include all the cartridges I got in addition to the machine. I used the machine for one project (a sign.). After that I put the machine away and didn't really have the need to use it until my son's wedding. I was so disappointed when I found out that the machine never turned on... Ever again!