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4.4 10 Reviews 3 Complaints
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Crucial Reviews 13

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Crucial Love this site

Love this site. I've used it, and recommended it to friends, about a dozen times over the last five years. Competitive pricing, easy to use, and fast deliveries.

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1:27 pm EDT
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Crucial Easy memory upgrade with the help of Crucial

All the info you need is on the Crucial site if you want to do your own memory upgrade. They are real pros and stand behind their products, excellent customer service.

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12:34 pm EST
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Crucial I've been using crucial for years

I've been using crucial for years. Great products, fast shipping and their memory scanner takes any guesswork out of which types and speeds of memory are compatible with your machine.

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  1. Pros
    1. High-quality memory products
    2. Extensive compatibility tools
    3. Competitive pricing structure
    4. Robust warranty policies
    5. Expert customer support
  1. Cons
    1. Limited product range compared to competitors
    2. Premium pricing above some market alternatives
    3. No proprietary technology or unique features
    4. Less brand recognition than industry leaders
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Crucial Never let us down

I run an office with multiple computers. We do graphics work for clients. We always upgrade our new computers with more RAM and through the years Crucial has been dynamic and "johnny on the spot." Excellent equipment and service.

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Crucial Excellent Quality and Customer Service

I have been a Dell Value Added Reseller and Crucial has provided compatible RAM at affordable prices to save my customers money while offering a lifetime warranty and guaranteed compatibility. I do not even look at other sites after seeing the value of Crucial.com.

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Crucial Good products and service

I emailed a question and they responded the next day and gave me a direct line to call. They answer the next few questions and give me the answers I needed with the knowledge you would think they should have. I am very happy with all my dealings with them, they deserve a 5 star rating...

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Crucial Crucial.com is the only site I order computer parts

Crucial.com is the only site I order computer parts from. I like that I can download their scanning software to tell me exactly what is compatible with my PC. The prices are competitive, the shipping and email communication are swift and reliable. I've not had any issues with this company.

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Crucial The speed is good

I have not had any problem with the 32gb ram I bought from cricial.com. The speed is good and it works perfectly with my omputer. There are times when my pc is slow but I think that it is just the processor that has some downtimes. In overall I look forward to buying from crucial again. Thanks.

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Crucial Best memory

I have been using crucial memory for the past few years, and all i can say is, they have never let me down. I have had harddrives stop working, cpu fans make louses squeeling noises and my psu just literally blew up. But im still using the same crucial memory i bought years ago. This is probably the best value purchase i have made in a long time.

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Crucial Novice pc gamer needed Ram upgrade

So when I went to run a next gen game in my pc I needed 16 GB more ram. I went to the site it scanned my pc. It informed me I could install two 8gb of ram. It also informed me of the type my pc was compatible with. Very reasonable priced, very easy to order and pay. The delivery did take about 2 and half weeks to Ireland do keep that in mind. I installed the ram booted up my pc and now I've 32gb ram as opped to 16gb. I can now run next gen games with 10 GB ram to spare. I'll purchase here again for hardware

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Crucial Complaints 3

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Crucial Takes your order but cannot fulfil it. not openly honest about inventory

OK I placed an order on 04/08/22 in US (1T internal SSD, 8Gb memory, and SATA cable), and the site said 5-7 day shipping.
10 days later, having checked my order status numerous times (which always showed "order in process"), and sent several querying emails, I eventually spoke to a customer service assistant (overseas!). The (actually helpful agent) told me they were out of stock. They were when I placed the order but was at no time told that!
I was told inventory would be available in about 10 days, and they offered my 15% discount if I waited for it. I agreed to wait until 04/28... being a reasonable person. Now here, let me state I could have ordered the EXACT same items from Amazon, to be delivered in 3 days!. Then during the night 04/18) I got another email stating stock would (might?) be available 05/28/22.!
My response is that date is totally unacceptable, and to cancel my order immediately.
I know there is a shipping slow down and shortage of parts (I work in electronics industry). BUT my beef is the fact Crucial were not open and honest with the customer. Even during a call to customer services (I downloaded the transcription so I have a copy of the call).
Maybe the name of the company should be reflected in their efforts... it might be very "crucial" to the customer to give them information they need, in case they want the products fast. Very disappointed.

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2:20 pm EDT
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Crucial Bad India Customer Service - Was Hung Up on 3 x and Given Run Around

For my customer, in my computer repair store, I ordered a 16 gb memory kit and paid for expedited shipping to meet my customer's deadline.
First, Crucial did NOT send it expedited... I kept watching the tracking system, and it sat "waiting to be picked up" for several days. I had to apologize to my customer. The RAM was received 3 extra days beyond expedited shipping promises.

When the RAM arrived (before I installed it in my customer's laptop), I called customer service and asked for a refund of my expedited shipping. The India customer service rep said no problem given the timing, and I was going to "get an email when it is done".

When I put the RAM in my customer's laptop, one of the pieces of RAM was bad. My customer needed the ram and I could only sell them 8 GB. I put her 4 GB chip in also, so at least she had 12. I had to apologize to my customer, but she was understanding (a saint... late shipping, 1/2 product was bad).

I called, on the phone to Crucial customer service and asked that they replace the bad piece of RAM (at least i could put it in my inventory since i couldnt sell it to my customer). The India rep said that they would mail it right out and "you will get an email when it is done"...

No email... time passes... no ram, no refund...

I call back:

Regarding my replacement ram: the rep said the original rep did not know procedure, and i have to mail back both pieces in the set, and they cannot just replace the bad one... i explained my situation... and he said that is the policy. I asked him to look up where my expedited shipping refund was... and he hung up on me.

I called back, asked to speak to a supervisor... and they wouldn't pass me on until i retold the story AGAIN... then i was passed to a "supervisor"...

The "supervisor" listened to my 2 issues (refund of expedited shipping, and replacement of bad ram), then he said he would forward me to his supervisor and said i would have to explain my story again...

His "supervisor" got on the phone and i went over my 2 issues again. He said he would place me on hold to look up the shipping refund... then he hung up on me...

I called back to the 800# and it rang and rang and rang, then went to a busy signal.

I called back and told them i was working with a supervisor when he hung up on me... he wanted to know all the details, so I had to re-tell the same 2 issues again... then he told me i would receive my refund and "would get an email" when it was done. Regarding the bad ram, he said i would "get an email" with an rma in it... to which i asked if they were also going to send me a shipping label to pay for shipping... and he said NO that I would have to pay shipping on the product to return the bad part...

That is when i said, enough is enough: it was my turn to hang up on them... I told them that from now on I will just buy from Amazon because of way better customer service, and they dont charge you to return a defective product... the india customer service rep could care less.

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2:40 pm EDT
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Crucial I ordered RAM form crucial

I ordered RAM form crucial. I paid for overnight shipping and did not receive the product next day. Four days later I still have no product and I receive a tracking number from crucial customer support. After doing my own research and tracking the package I figure out it has been delivered to ID when I live in AR. Unacceptable considering I was in need of this product quick, hence why I paid for overnight shipping. Thought I may have done something wrong but after verifying shipping and billing info I can see it is not me. All I can think to myself is I have never seen a more poorly ran customer service department. PS I was in transportation brokerage for many years and I have dealt with many shady/ incompetent customer service departments before.

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The complaint has been investigated and resolved to the customer’s satisfaction.

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Is Crucial Legit?

Crucial earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Crucial to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Crucial is known for their high standards and safety. If you're thinking about dealing with Crucial, it's wise to check how they handle complaints.

Crucial has received 10 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Crucial.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Crucial.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Crucial as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

Several positive reviews for Crucial have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up Crucial and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Crucial.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

About Crucial

Screenshot Crucial
Crucial is a global brand offering computer memory and storage solutions. They specialize in DRAM and SSD products to enhance system performance and cater to both individual and business needs. Their website provides a compatibility tool to help users find suitable upgrades for their specific devices.
How to file a complaint about Crucial?

Here is a comprehensive guide on how to file a complaint against Crucial on ComplaintsBoard.com:

1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account or create a new one if you don't have an account yet.

2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website, usually found at the top right corner.

3. Writing the title:
- Summarize the main issue with Crucial in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Crucial, including key areas to mention in the complaint.
- Include relevant information about any transactions with the company.
- Describe the nature of the issue, steps taken to resolve it, and the company's response.
- Explain the personal impact of the issue.

5. Attaching supporting documents:
- Attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data.

6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses.
- Utilize the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.

Ensure each step is clearly defined to guide you effectively through the process of filing a complaint against Crucial on ComplaintsBoard.com. Remember to use simple English and follow the guidelines provided.

Overview of Crucial complaint handling

Crucial reviews first appeared on Complaints Board on Mar 13, 2024. The latest review Love this site was posted on Mar 13, 2024. The latest complaint I ordered RAM form crucial was resolved on Mar 13, 2024. Crucial has an average consumer rating of 2 stars from 13 reviews. Crucial has resolved 1 complaints.
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    Nov 02, 2024

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