Altex.com’s earns a 4.4-star rating from 13 reviews, showing that the majority of electronics shoppers are very satisfied with their purchases.
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Disappointing Experience, Not Recommended
After a frustrating encounter with Altex Electronics, Ltd., I can confidently say that my first and last experience with this store was far from satisfactory. Despite purchasing an item at a seemingly discounted price, the lack of responsiveness and poor customer service left me deeply dissatisfied. From ignored requests to delay shipment to a courier mishap resulting in the product being returned to the store, the entire process was riddled with inefficiencies. The support team's dismissive attitude and failure to address my concerns only added to the frustration. Overall, the experience was marred by subpar service, misleading pricing, and a lack of professionalism. I would advise potential customers to seek alternatives for their electronics needs to avoid similar disappointments.
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Pros
- Wide product range
- Competitive pricing
- Reliable customer service
- Frequent promotions
- User-friendly website
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Cons
- Limited International Presence
- Competitive Electronics Market
- Narrow Product Selection
- Inadequate After-Sales Support
Altex.com Complaints 1
Bad store, Bad support, Bad practices - overall do not order not worth it
Well. I bought something 2 weeks before black friday (for 50% of black friday price by the way - do not trust them) and I asked them in 3 separate tickets right after making order to delay shippment. They ignored it (never even reply for those tickets by the way - 2 weeks and counting). Their courier company didn't delivered product (first courier lied that try to deliver product - I was home, nobody called me nobody came, then I contacted them with big "why" as I got text saying "delivery unsucessfull" and told them that I won't be available next working day so... of course they send courier the day I was not available (after telling them that day before of course) and then returned product to store. So I contacted Altex with "why" guys - please just deliver it to store your delivery company is bad I will go and take it myself... but they instead tell me to go to store and buy again - with 100% higher price - after few days of waiting for anwser of course.
It's my first and last experiance with this s... store. Everything here is s...:
A) cheaper price 2 weeks before black friday then on black friday
B) none existing support
C) support acting like bots - ignoring information client is providing
D) having customer deep in the s... so to speak attitude in every department of the store.:)
Well - overall - I will just go to shopping store in Czech rep or Hungary on my next visit (I will have to drive thru those countries next 3 weeks anyway) and make all my shopping there. It's my last experiance with this particular not serious brand. :)
Is Altex.com Legit?
Altex.com earns a trustworthiness rating of 66%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Altex.com. The company provides a physical address, phone number, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Altex.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Altex.com you are considering visiting, which is associated with Altex.com, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Altex.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The altex.com may offer a niche product or service that is only of interest to a smaller audience.
- A website associated with Altex.com has been reported to be selling weapons online. It is important to ensure that the website and seller are legitimate, and to abide by the laws and regulations of your country regarding the purchase of weapons.
- We conducted a search on social media and found several negative reviews related to Altex.com. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
About Altex.com
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3. Writing the title:
- Summarize the main issue with Altex.com in the 'Complaint Title'.
4. Detailing the experience:
- Provide detailed information about your experience with Altex.com. Mention key areas, transactions, nature of the issue, steps taken to resolve it, personal impact, etc.
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Overview of Altex.com complaint handling
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Altex.com Contacts
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Altex.com phone numbers+1 (800) 531-5369+1 (800) 531-5369Click up if you have successfully reached Altex.com by calling +1 (800) 531-5369 phone number 0 0 users reported that they have successfully reached Altex.com by calling +1 (800) 531-5369 phone number Click down if you have unsuccessfully reached Altex.com by calling +1 (800) 531-5369 phone number 0 0 users reported that they have UNsuccessfully reached Altex.com by calling +1 (800) 531-5369 phone number
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Altex.com emailssales@altex.com94%Confidence score: 94%Salesedusales@altex.com75%Confidence score: 75%Sales
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Altex.com address11342 IH35 North, San Antonio, Texas, 78233, United States
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Altex.com social media
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Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 16, 2024
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