Crumbl Cookies’s earns a 1.4-star rating from 8 reviews, showing that the majority of cookie enthusiasts are dissatisfied with sweet treats.
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Solid Sweet Tooth Satisfaction: A Review of Crumbl Cookies
These cookies from Crumbl Cookies are pretty darn good. They're not quite as good as my mom's homemade cookies, but they definitely hit the spot. My mom did mention that the chocolate chip cookies could use some semi-sweet chocolate instead of milk chocolate, and I have to agree with her on that one. The milk chocolate just blends in with the rest of the cookie. Next time, I think I'll try the smaller cookies. They're so pretty to look at, with all the different flavors and toppings. Overall, I'd say these cookies are a solid choice for anyone with a sweet tooth.
Tasty but Dangerous: My Experience with Crumbl Cookies' Chocolate Chip Cookie
I tried the chocolate chip cookie from Crumbl Cookies and it was really tasty. However, I unfortunately got sick from it. I was the only one who ate the center of the cookie and the pain was so intense that I had to lie down and scream. I've experienced back labor twice and kidney stones, but this was worse. The pain was so bad that I thought my appendix had burst and I even considered writing a last-minute will. I wanted to go to the emergency room, but I had a sleeping toddler upstairs and ambulance bills are really expensive. On the bright side, I lost three pounds!
I placed my very first delivery order to my son. So excited! But, I was charged 6.99 for delivery and your website said that the first delivery was to have no delivery charge. Can you remove the 6.99?
Sheila Krause
[protected]
I used my credit card
3/7/2024 - I am trying to order from your bakery. I get to the point of entering a new credit card and it just sits after I enter it.
How can I place this order? Call me at [protected]
How can this be too short? It says exactly what I mean. Please respond.
Crumbl Cookies Complaints 6
Cookies
Hi, I get the lineup every week and I noticed the chilled cookies always make me sick and has made me throw up a few times lol. So yesterday I waited to let confetti milkshake warm up and cut it in half, the chilled cookies aren't baked all the way thru lol. I'm a crumbl girly thru and thru and love them so much they are the highlight of my week so this isnt hate mail. I just wish I could eat the chilled cookies without getting food poising. I understand you guys feel a lot of pressure to pump out a ton of cookies, but tell your higher ups you NEED to bake those chilled cookies thru bcs I love them but dont wanna get sick every time- Thank you
Confidential Information Hidden: This section contains confidential information visible to verified Crumbl Cookies representatives only. If you are affiliated with Crumbl Cookies, please claim your business to access these details.
Share your experience directly with Crumbl's customer service. Highlight the issues with the chilled cookies and suggest they review their baking process. Your feedback can help improve their products!
Kiosk | wrong total | rude customer service
I sent a team member of mine to get a mini 6 pack of cookies for $16.99... She called stated at the bottom of the screen it stated that if we upgraded to the 12 pack it would be an additional $3.47.. Of course that sounds like a great deal lets go ahead and do that. No, they ended up charging her $31.03 and that math just isn't mathing. When I called to...
Read full review of Crumbl CookiesSemi-sweet chocolate chunk cookie
The chocolate chunk cookie caused an upset stomach for numerous people and I. I did some research and found the concerning ingredients to be: cornstarch, which causes an obvious dehydrating effect in my stomach after I eat one; baking soda, which causes acid reflux in all people when it is used too much; and excessive salt which contributes to upsetness and...
Read full review of Crumbl CookiesIs Crumbl Cookies Legit?
Crumbl Cookies earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Crumbl Cookies has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for crumblcookies.com can be seen as a positive aspect for Crumbl Cookies as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of Crumbl Cookies's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Crumblcookies.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Crumblcookies.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Crumbl Cookies and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
Crumblcookies.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.
However ComplaintsBoard has detected that:
- While Crumbl Cookies has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 6 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
- We conducted a search on social media and found several negative reviews related to Crumbl Cookies. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Health standards
It's absulutly disgusting that I ordered curbside pick-up and watched an employee stick her gloved hand in her mouth, pick her teeth, and then serve my food. SICK! Worse, no one will EVER answer the phone at the Nampa Crumble. Can someone here answer? We do have health codes for a reason. I have tried for over a week to contact them. This happened at the Nampa store on 01-04-24 at 5:40 pm. My receipt ID is 9vPRVq3jwc.
Claimed loss: $5
Desired outcome: Talk to the staff about health standards, refund my money, or replace the cookie. Why should I pay for something I threw away??
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Received a gift for Crumbl Cookies from my daughter and don’t know how to receive them
At 2:14pm, on December 17, 2023, I received a text telling me I had a gift for Crumbl cookies and can’t seem to find out how I can get them. Directions are not even there to pick up a gift, just places to make an order. Your site is not very user friendly. Can’t seem to find a telephone number to call and ask for help. I hope you can provide some directions for me to take to get this gift meant for me. Thank you!
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Crumbl Cookies
Need a phone number as I have been trying to send out a thank you delivery but nothing is going through. It let’s me type the address where it is to be sent but then it removes the address. I wrote a thank you and that got removed also. I called Crumbl Cookies on BarrowsnRoad but they couldn’t help me. I don’t want the cookies sent to my house. You don’t give any phone numbers. So please call me [protected] Carolyn I have used your company several times but never had any issues like this
Desired outcome: Call me ASAP
About Crumbl Cookies
The bakery was founded in 2017 by two cousins, Sawyer Hemsley and Jason McGowan, who wanted to create a cookie experience that was unlike any other. They started with a single store in Logan, Utah, and have since expanded to over 200 locations across the United States.
Crumbl Cookies offers a wide range of flavors, from classic chocolate chip to more unique flavors like raspberry cheesecake and pumpkin chocolate chip. The bakery also offers a weekly rotating menu, which features four new flavors every week. This keeps customers coming back for more, as they never know what delicious new flavor they will find.
One of the things that sets Crumbl Cookies apart from other bakeries is its commitment to quality. The bakery uses only the finest ingredients, including real butter, premium chocolate, and fresh fruit. This ensures that every cookie is not only delicious but also of the highest quality.
In addition to its delicious cookies, Crumbl Cookies also offers a range of other treats, including brownies, milkshakes, and ice cream. The bakery also offers catering services, making it the perfect choice for parties and events.
Overall, Crumbl Cookies is a must-visit for anyone who loves cookies. With its delicious flavors, commitment to quality, and friendly service, it's no wonder that the bakery has become so popular across the country.
Overview of Crumbl Cookies complaint handling
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Crumbl Cookies Contacts
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Checked and verified by Janet This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 17, 2024 - View all Crumbl Cookies contacts
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