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I sent a team member of mine to get a mini 6 pack of cookies for $16.99... She called stated at the bottom of the screen it stated that if we upgraded to the 12 pack it would be an additional $3.47.. Of course that sounds like a great deal lets go ahead and do that.
No, they ended up charging her $31.03 and that math just isn't mathing. When I called to let someone know it was the rudest incounter I think I have ever had. Coming from someone as a customer service manager, I would have NEVER talked to a customer that way. I would have also taken the time to check the kiosk and refunded the difference. NOPE! Instead, I got hung up on. I have added this encounter to our company DO NOT visit list, and we will be taking our business elsewhere.
Receipt ID: t258hnRhI9
Claimed loss: 10.57
Desired outcome: I would like to refund the difference. It's not our fault that the kiosk was wrong..
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