CSA
Reviews and Complaints

I found one of my complaints on ComplaintsBoard.com. The manager I'm looking for is Rich! If you can contact me ASAP, that would be great. Please and thank you. A loyal customer.

This company is the worst. During a pandemic, they offered no assistance with car payments. They are very rude and don't appreciate their customers. You guys should really do some investigation on this company and check their reviews. They are awful!

I had a problem with this company Credit Security acceptance for about a year now. I'm always ahead of time, well ahead on my monthly payments for the car, and CSA has told me many times they appreciate my business. Yet, after multiple calls and attempts about why I don't have access to my account to pay my car off, they don't want to help me. They act as if they don't care or want me to pay my car off. It's really a bad situation. And no matter what payment I make on the car, they don't even provide me with a receipt! They fail to reach back out to me or even follow up with me after I had been told by the representative that a supervisor will contact me. To resolve, my balance says $0.00 on the main page. This should be what I have to pay remaining, nothing at all. I hope that they pay the remaining balance of $3,350.00 as of this date that I file for their discrepancy, which is a failure to resolve the matter and a failure to help me after multiple tries of asking them.

I bought a car from Credit Security Acceptance (CSA) and had a bad experience. I had to go to the hospital for emergency surgery and couldn't make my payment on time. When I explained my situation to the manager, he was really rude and disrespectful over the phone. I think he was mad because I emailed them about his behavior. Right after I sent the email, my car got towed. I believe it was done as revenge. I called the manager and paid $618. He told me $175 was a fee and the rest covered my past payment of $250 and the current payment of $193. He never mentioned any additional payments. After I made the payment, he said he received it and would call the tow company so I could get my car back. But when I called the tow company, they said there were $120 in extra fees that we were never told about. The manager never informed us about these charges. I think he tried to add them to get more money. I feel like I was deceived and I'm really disappointed in the company.

I paid off my Dodge Caliber in January 2022. I called many times since February 2022 asking when they gonna send me the title for my car. They told me three times that they already put it in the mail. I waited and got nothing. My husband called and talked to *** and she said she never talked to me about mailing it to me. She said since we live far away, they need to get a new title electronically or they will go to the archive and get the original, but they don't have a trip planned until next week. My husband said, "No, it's been four months now, someone needs to go to the archive today or tomorrow and mail the title to me." *** replied, "You can want it that way, but that's not how it's gonna be." Then she said, "Well, I'm not gonna be cursed at." and hung up. I called them back and asked to talk to ***. The guy on the phone said she's not available. I told him he's lying because my husband just talked to her. This is ridiculous because I can't even get registration for the vehicle without the title. Don't finance through this company, it's the worst thing you can do! Terrible management and unprofessional behavior.

My name is withheld. I've been doing business with Credit Security Acceptance for over a year. Falling behind on payments due to job loss from the pandemic, I've worked various temp jobs seeking stability. I've communicated my situation to the company multiple times. Delays in mailed checks have led to missed payments. I've encountered rudeness and disrespect from employees, which is unwarranted regardless of payment issues. Attempts to speak with Rich were unfruitful, being told he's unavailable or only responds to emails. I've yet to converse with him. The manager, whose name I'll omit, has been exceptionally impolite, talking over me and making insensitive judgments about my financial management. Despite assurances of forthcoming payment, my car was repossessed; I was informed he authorized it, contradicting his claim of ignorance. On February 15, another employee's rudeness mirrored past experiences, refusing to notify me of repossession after initially agreeing, and then accusing me of dishonesty. In contrast, one employee stands out for his respectful and professional conduct. Those unable to manage customer frustrations professionally may be in the wrong industry. Reviewing today's call will reveal my attempts at civility, despite being interrupted and ultimately disconnected.