Currys review: Cooker

Despicable service! Cooker broke - in October (we are now in December). They sent another with fitters to install who decided to play electrician and state it couldn’t be connected with the fuse I have - despite it was a like-for-like, replacing a cooker that has been there for two years! I raise this in store (Nottingham), who send out two different engineers who say the last two didn’t know what they were talking about and the electric circuit is perfectly fine (one was an electrician). They unbox the cooker left by the last two engineers to find it damaged, so couldn’t fit it. They raised yet another delivery (a third cooker and I still have the broken one AND the damaged one in my house). No one bothers to turn up on that delivery. I go into the store and they state it was cancelled by the fitters as they had told me to re order the cooker myself and as I hadn’t, they cancelled fitting! Which was not true! I spent two hours in store whilst this ongoing issue - which is now 2 months ongoing - was dealt with. They inform me the cooker is now out of stock (probably because they are all in my house!) and it’s highly unlikely it will be in stock or be fitted before Christmas. So not only will it be three months by the time I get the cooker, I am without one for Christmas. So no Christmas dinner for my family! I ask to speak to the manager as the front of store staff are running back and forth to speak to him. He says he will be 2 minutes. I ask again and again and again when he doesn’t come. Staff keep going to get him. After half an hour they call him to see if he is coming to speak to me and he says he has gone home! I leave the store after 2 hours with no real resolution - just wait to see! Oh - and an apology which I am sure covers the hundreds of pounds I’ve spent on takeaways, meals out and the lack of a Christmas dinner! They offered me another cooker which was £50 more than the one i have but was a different colour and one I didn’t like. Today I received a call from a store manager who wasn’t at work when I had gone in the day before. He had picked up an email from the staff regarding my issue. He told me there is nothing they can do and said that I was offered another cooker which I declined! I highlighted that no one was GIVING me anything for free, this was not a charitable donation. I had PAID for the original cooker and was made to feel that if I didn’t accept any old cooker they were offering, then I’ve had my chance, so tough luck! Again I repeated the cooker they offered wasn’t the same colour and I shouldn’t just have to make do with something - that cost over £400. Again he said ‘well that’s it’. I asked his name and he gave me his Christian name- I asked for his last name and he refused to give it! The customer service in store (by front of house team) was brilliant and they were very apologetic and didn’t try to defend Curry’s and noted that I have not had a satisfactory service. However, one manager refused to speak to me and the other spoke to me with utter disrespect and made me feel like I’m in the wrong! I have emailed the CEO (who gives his last name, even though Jim won’t)! I have called to lodge a complaint as calls are recorded. Please avoid Curry’s at all costs! Managers done give a damn and customer care is out of the window. Meanwhile I will enjoy my apology and tough luck for Christmas dinner!