Currys review: Customer service

We purchased a logik range cooker from currys in march 2023 I was having work being done in the kitchen so got my electrician to put in a cooker switch and install the cooker. In october the fan in the oven started to make a loud noise I called currys repair team which then sent out a technician and told me the fan motor needs replacing but he needed to order the part. The technician that came out said that the fan motor should of lasted 6years or more.

Two and a half weeks later (not the seven days promise that is advertised) I got a text stating that the part wont be available until december the 15th and may not get fitted before christmas. I think this is unacceptable, I called the repair team who told me that they could replace the cooker and I was told to ring currys to arrange this which I did but then issues started to begin. I asked the operative on the phone who was going to install the cooker and I was told that I would have to pay the cost I then ask to speak to a manager and she put the phone down on me, I called again spoke to someone else asked the same questions and I got the same reply I then ask to speak to a manager and was told that no managers were available but she said one would ring me at 2pm the next day. No one rang.

I went into a currys store thinking I would get a better respond but that was a waste of time and no one was willing to help me and when I asked to speak to a manager was told that I couldn't.

My complaint is this a faulty cooker where I can't get the part fitted until january, been offered a new cooker instead but then told I pay the cost of £150 to have this refitted when I have already done this.

I then asked for a refund for my cooker so I could purchase another cooker elsewhere and was told that wasn't a option.

The break down of the cooker is not my fault so why should I one have to wait so long to be fixed and two if I go with the other option pay.

I think the customer service I have received is so poor and unacceptable. Not being able to speak to a manger or getting call back when this was arranged by you.

Over the years I have brought a lot of items and never been treated like this

I look forward to you getting back me me on this matter in the next few days.

Regards paul parker.