Currys review: Hoover hoce 3t618 fwkr

06.10.23 Ordered the fridge freezer on line. Cost of £399 plus installation, removal of old machine, packaging and door reversal. Total amount of £554.00.11.10.23 Delivered but doors were not reversed. Showed receipt to men - who took it outside - reversed the doors and dented FF bringing it back in.

Within 2 weeks the freezer was filling up with loads of ice on the outside of the drawers (supposed to be f. free) was so much was scraping off. I called Hoover no help. (I was extremely busy during this time.

26.10.23 Finally went to Currys - with photos. I was there at Customer service desk for at least 2 hours. Eventually they agreed to a replacement.

30.10.23 Delivered new FF adjusted doors etc.

It began making strange noises at different times of day almost immediately, I simply thought it was settling in. It was extremely noisy most of the time, but I had both fridge and freezer full and did not want to lose any of this if I went to Currys.

The noise became so loud that I had to start wearing earplugs in order to sleep.

While it remained noisy it was working and I kept it full. And I was reluctant to have any more hassle with Hoover or Currys.

12.02.24 I noticed the fridge part wasn't at all cool. And bringing out some frozen fruit from the freezer, it had all melted and was soft. I called Hoover and signed up for a Protection Plan at 4.62 a month.

13.02.24 A Hoover engineer came. Pulled out the FF and checked all the electric circuits and said that all that was in working order. When I mentioned the noises it had been making, he said that was probably the "gas part?" that I had been hearing and that to fix that it would need a Specialist Engineer. He added that all electrical goods were under a 1 year warranty and that I should be able to get a refund or replacement.

14.02.24 I went to Currys and queued for over 45 minutes with 6 others ahead

of me before I could speak to a CS person. (They didn't bring in another individual until I requested it after 30 minutes!)

I spoke to Faraz the same man who had arranged replacement of the first faulty FF. I told him what the engineer had told me and he replied that I had to go back to Hoover, that my complaint was with them.

Two Things Are Untrue here.

1. They are the organisation that my Contract was with when I made this purchase.

2. This is the information published underneath the sales data for the FF I purchased - still there on 10.03.24 :Full breakdown support, Full replacement. If we can’t repair your product in 7 calendar days or we need to repair it more than twice, we’ll replace it for free.

All parts, labour and callouts included

Free delivery and recycling if your product needs replacing

Accidental damage

Cosmetic damage

Total dishonesty.

I phoned Hoover again when I got home - they told me that their engineer from 13.02.24 had told them he had left the FF working. Not true!

17.02.24 Hoover engineer telephoned to say that he was the same engineer that had called on Tuesday and he wouldn't be able to do anything different. Told me to call Hoover and request a "Specialist Engineer".

19.02.24 Called Hoover again to request the Specialist Engineer. They had not idea what this was. They put me on hold and looked into this. Came back and said they would have to contact "Appliance Repair and Pacifica"

27.03.24 An organisation called GT - representing Pacifica? called 45 minutes before the engineer was due in the afternoon, to say he had not got the parts. (Hadn't the seen the FF how could he know what parts were needed!) I'd already waited 8 days for this supposed engineer!

The visit was rebooked for March 4, 2024.04.03.24 GT called the engineer could not come that day as he was ill.!

At this point I hung up!