Currys review: Returning goods via creation - currys staff rude, unhelpful

Bought an apple ipad via currys website mid november 2023, was advised of extended 30 day returns for christmas. Contacted currys to return goods early january. No email or any kind kind of contact regarding the return.

During the said period we had a serious illness in the family and subsequent bereavement, which you will no doubt understand this return had to take a back seat.

I have made numerous calls to both creation (who were most helpful and made genuine efforts to help) unlike currys staff who were rude, aggresive and belligerent, who kept cutting my call off and putting me back in the queue, going round in circles.

The goods are in pristine condition and unopened, i today spoke to creation again, who have confirmed, they are more than happy to refund the account, but the issue lies with currys.

Once again currys parrot the same old script, without taking into account the mitigating circumstances surroung this return, which is entirely the result of currys ineptitude.

I have spent 2 days and many hours to currys to reslove this, please give this your attentiuon so we can get the matter resolved omce and for all.