We bought a fridge freezer from galashiels branch three weeks ago, 03/09/23. It broke down 05/09/23, Went to store to report breakdown, Manager said to contact dealer and come back next day, which we did, When he said he was on phone all day and got no answer, He walked away making his mouth go saying he was fed up everyone complaining to him when things go wrong it was him that asked us to come back the next day, We said there was no need for attitude he gave us to his work mate as he walked away, We have bought for the past year or so and spent a very lot off money at this store, Laptop, large tv, gas cooker, fridge freezer, small tv, carpet cleaner, Since the fridge freezer we have had to borrow a fridge and buy from you a chest freezer, as we just about lost our food, We are not really happy with service, we will be advising to everyone to look elsewhere first for goods, We have waited long enough to get fixed or replaced, Everything we said was met with obstruction to get resolved.
Desired outcome: Want fixed or replaced ASAP, And get staff to be more customer friendly to people who only want to resolve problems,
not happy