Currys review: Washing machine

Washing machine was delivered by Currys on 1st August 2023. It was immediately leaking. Engineer from Pacifica was called and attended on 8th August 2023 and advised the machine was faulty. Currys were unwilling to replace or refund the machine without an uplift number from Pacifica. Pacifica were unwilling to give an uplift number as the machine could be repaired. Machine repair was booked in with 2 weeks notice for 29th August. Repair was moved to 30th August with no notice. On the 30th August, the engineer messaged to say he couldn't attend as he didnt have the part.

After, over 10 hours worth of phone calls to Currys / Pacifica (every 2 or 3 days) and over one hundred pound spent in the laundrette, a replacement machine was delivered on 5th September.

Absolutely no proper apology or investigation from Currys as to why it took 5 weeks of a faulty machine leaking stagnant water into my kitchen to finally replace it. £30 compensation has been offered as a token gesture, which doesnt even fund the phone calls and new underwear we had to buy.