Custom Frame Solutions
Reviews and Complaints

I recently had a bad experience with Custom Frame Solutions. The frames I received were of poor quality and I had to pay to return them. The customer service was not very helpful and they were quite rude. It was difficult to get in touch with them as they didn't answer my calls or emails promptly, if at all. One of the representatives even argued with me about the reason why my frames broke. They claimed it was due to the size (61x42 frames) but I knew it was because of the quality of the wood. Even wood glue couldn't hold the pieces together that they had sent me.

I was so frustrated with the situation that I tried to reach out to the CEO, Michael Slowey, on LinkedIn but he never responded. To make matters worse, they wouldn't refund me the voucher for the shipping/return and they charged me 30% for the "quality wood/materials" they used on my frame. This meant that I didn't get a full refund.

Overall, I would not recommend Custom Frame Solutions. The frames were cheap and of poor quality, the customer service was not helpful, and the return process was difficult and costly. I give them a 0/5 stars.

I have gotta hand it to Custom Frame Solutions, I've used them before for my custom framing needs and they've always come through. That is until my recent order, where I hit the custom framing jackpot and I never want to experience it again! I ordered a frame that took a month to arrive and when it finally did, it was still missing parts. Oh, the frustration! I mustered up the courage to send them an email, but alas, it was in vain because they have no phone service to speak of anymore. Is it too much to ask for some good old-fashioned human interaction these days? I waited for their response, waited some more, and yet, after several emails, I was met with crickets.

I had no choice but to call my trusty credit card company to dispute the purchase. Regrettably, by the time I called, it was too late in the game for them to take any action. I was at a loss, and my poor painting was still just laying there, bare and unframed. That's when I decided to take matters into my own hands and took my frame to a local frame shop.

To my utter relief, the frame shop owner was a true gem. She was able to give my sad painting a precious new home and put the frame together (for a price, mind you). After all that hullabaloo, my painting is finally fit for a gallery! But, I can assure you, I won't be using Custom Frame Solutions for my framing needs again. I refuse to take any more chances with the possibility of another order gone wrong. My advice to you: go to a local shop and save yourself the headache and heartache!

Where do I even start with these guys? Ordered a frame, glass, and foam core to finally show off my cross stitch masterpiece, but it was a total nightmare. First of all, the glass didn't even fit the darn frame correctly. Not even close. And to top it off, the foam core they sent didn't even fit either! How hard is it to measure something? But it gets worse folks. The frame itself was supposed to be Whiskey Brown, which would have really made my colors pop. But instead, they sent me some weird charcoal black. Who even ordered that?

After waiting weeks for the delivery, I was so frustrated and over it that I didn't even bother returning it. Instead, I had my husband cut the glass and foam to fit properly. Finally, I could start my project, right? No way! The stain started rubbing off all over my cross stitch project. Can you believe it? I can't even describe how angry I was. I tried calling to speak with someone, but surprise, surprise - no luck. Maybe they know people like me would be ready to give them a piece of our minds.

If you're looking for a custom frame, do yourself a favor and just keep walking. I can't believe these people are still in business. What a waste of time and money.

So, I was super excited to order a couple of custom frames from this website called Custom Frame Solutions. I mean, who doesn't like the sound of getting something that is specifically designed for your space and style? But guess what happened? When I received my box, it only had two parts of a weird looking frame! I mean, how embarrassing is that? Especially because I work as an Interior Designer, though I'm not licensed in the state I'm in. I spent hundreds of bucks on these two frames and all I got was this strange thing.

Honestly, I don't know what the deal is with this website. It looks legit and professional, but the experience was just terrible. And don't even get me started on trying to contact them. I tried calling, emailing, and what not, but no one responded! That's when I realized I might have been tricked.

Thankfully, my credit card company is looking into this for me. But I just don't want anyone else to go through this trouble. I know I should have done my research properly, but well, we all make mistakes right? And that's why I'm telling you, don't waste your time, energy, and money on these scammers! Holidays are coming up, and no one wants the strain of dealing with frauds at this time.

I mean, I've been waiting for my frames since the beginning of the year! Can you believe that? It's just unacceptable. So, do yourself a favor, and stay away from Custom Frame Solutions. Don't get fooled like I did.

So, I was in dire need of a custom frame for a photo of my pup - an odd size that no other regular frame would fit. Came across Custom Frame Solutions and found the pricing quite reasonable. Proceeded to order it online and waited eagerly. But man oh man, did the waiting take its toll on me. Weeks went by and there was no sign of my frame. I started to lose faith and assumed the worst. Until one day, it finally arrived. Over a month later - but better late than never, right?

However, my joy and excitement took a sharp turn when I opened the package. All I saw was a simple wooden rectangle with nothing but a border. No glass, no backing, no hanging hardware. Just the edge. I was confused and worried about how I was going to fix all of it. Such a waste of money and time! I tried contacting their customer service number, but it turned out to be disconnected temporarily. Talk about frustrating!

I am extremely disappointed with this entire experience. Custom Frame Solutions turned out to be a huge letdown and I wouldn't recommend them to anyone. Save yourself the trouble, money, and time, and look for a better place to get your custom frames done. Trust me, you'll thank me later!

I must say, I am not impressed at all with my experience with Custom Frame Solutions. Frankly, I would not recommend purchasing from them. Let me tell you all about it.

I placed an order in November 2020, and let me tell you, it took forever to arrive. It was not until late January of 2021 that my order finally made its way to me. And let me tell you, I was not happy with what I received. The cuts they made on the frames were so chipped and unprofessional looking. It honestly looked like they used a rusty old saw blade to make the cuts.

I tried reaching out to their customer service team, but that was a bust. I first tried calling them, but their phone number was not even working. So, I sent them an email and waited for a response. And guess what? It took them three whole weeks before I received a response. I had to inform them that I would be filing a claim against them if they did not respond, and let me tell you, that finally got their attention. They promised to make things right and put in an order for replacement frames.

I waited and waited for two whole months, but there was still no word from them. No response, no replacement frames. I was fuming at this point. I could not believe how terrible their communication was. I had enough and filed a claim with Paypal. All I wanted was my money back.

Can you believe what I was told? I had to return the frames at my own expense if I wanted to even have a chance at getting a refund. I mean, are you kidding me? I had to take responsibility for something that was clearly their mistake.

Overall, my experience with Custom Frame Solutions was just terrible. Do not bother purchasing from them. They are nothing but liars and cheats who cannot even be bothered to communicate with their customers. It's just not worth it. Save yourself the trouble and money.

I gotta tell ya, if you're on the hunt for a company that will make you wait around like you're stuck in molasses, don't pick up the dang phone, and never bother to deliver actually-working goods, Custom Frame Solutions is your place!

In short (and let's face it, who's got the patience for a long story in today's day and age), these knuckleheads had my frame posted up in their warehouse for days, doing absolutely nothing with it. I punched my digits into my phone one, two, three, four, FIVE times just to get ahold of someone to figure out what the heck is up. And after all that, the best thing they had to say was they could offer me a cancelation - but oh, I had to be down for a 30% cut. I said yeah, alright, and shot 'em back an email confirming the cancelation.

Then what do ya know, a few sun sets go by, and I get a dang email sayin' my frame has been "delivered". I mean, c'mon, what kinda messed up circus are these people running? I had to get back on the phone with 'em AGAIN (five times, just to be clear) and had a real charmer of a customer service rep to deal with. Dude acted like the whole thing was my fault and had the nerve to tell me it was on UPS, even though that doesn't explain why it was taking me half a millennia to get in contact with them in the first place. All he said was I could return the frame and get my money back minus that 30% cut they'd already gouged me with. Ain't that just the cherry on top of the cake, y'all!

I swear to ya, I don't know how these clowns are still breathing.

I recently purchased some frames from Custom Frame Solutions for a few pieces of artwork I had lying around. To be honest, I was a little hesitant to order from them at first because I read a few negative reviews. However, I decided to take the risk and see for myself.

My order consisted of three frames, which arrived in two separate shipments. The two frames that came unassembled were not the easiest to put together as the cuts were a little off. But it was nothing that I couldn't fix with a little DIY attitude. The third frame came already assembled, and it looked much better than the other two.

Unfortunately, one of the glass pieces for the frames came shattered in the package. I was a bit worried about how customer service would handle this issue as I had read some negative reviews about it. However, I quickly sent an email to them, and they responded within a few hours, even though it was a weekend! They asked me to send photos of the damage and promptly overnighted me a new piece of glass.

I was pleasantly surprised with their promptness and their resolution of the problem. Despite the negative reviews, I think Custom Frame Solutions has decent customer service. Also, I was lucky enough to receive a 45% off coupon, and their prices after the discount seemed reasonable. However, I am not too sure about paying the full price for them.

While I do agree that the cuts didn't line up perfectly and the frames may not be as high quality as Michael's custom frames, I still think they are a good value for the price. Especially compared to the price of Michael's custom frames, the Custom Frame Solutions were much more affordable. Additionally, I find it hard to justify spending hundreds of dollars on a custom frame to hang a cheap print.

Overall, I had a positive experience with Custom Frame Solutions. Despite the minor issues that arose, they promptly fixed them and addressed them with professionalism. I would definitely consider using them again in the future.

I purchased a couple of frames from Custom Frame Solutions and boy was I taken aback when I received them unassembled! This fact did not come across clearly when I placed my order. Nevertheless, I went ahead and tried to assemble them only to realize that one of them was completely wrong - style and size - not even remotely close to what I had ordered. Naturally, I reached out to the company to try and resolve the issue.

However, it took them a whole three days to get back to me! As if that wasn't bad enough, there was no answer when I tried to call them for clarification. Eventually, I got a response via email. They promised to fix the error and send me the correct frame ASAP. I was relieved to hear this, but that relief was short-lived. It's now been over a month, and I'm still waiting for my correct frame! I've sent countless emails trying to follow up, but all my efforts have proven futile. To make matters worse, I asked what to do with the wrong frame, but no one responded. Should I keep it or what? I was, quite frankly, confused and frustrated.

Then one day, I got an unexpected visit from FedEx, who had apparently come by to pick up a package from me. It turns out the frame company had sent out a random woman's package without prior notice or approval from me. Needless to say, I didn't hand over the package in question as it wasn't mine. After reaching out to the company once again regarding this new development, I never got a response, which did not come as a surprise, to be honest.

Now, whenever I think about it, I strongly advise anyone not to purchase anything from Custom Frame Solutions. My experience ordering frames from them online was a complete nightmare. The worst part was that there was zero integrity, zero communication, and zero honesty from their part. If I had the option, I would give them negative stars. They were that bad!

I gotta tell ya, I ain't happy at all with the way Custom Frame Solutions does business. Let me tell ya, I don't usually go out of my way to complain, but dang, this here is the absolute worst experience I've ever had with customer service. And I ain't the only one, I checked the reviews and pretty much everyone else says the same thing - they're all negative except for one and I don't believe that one for a second. I dropped over a grand with these folks and it feels like I wasted all of it.

First of all, you can't even talk to a human being. Can you believe that? No phone lines to call, no way to leave a message, not even a reply to an email. It's like they don't wanna hear from you at all. And the shipping? Don't even get me started, they say 3-5 days but it's a complete joke. They print a label and then won't even hand it over to FedEx or UPS for a week or more. You can ask 'em about it all ya want, but you ain't gonna get no response and they sure ain't gonna give you a clue as to when your package will actually show up.

As for deadlines, well, forget about it. They say they'll communicate with the "shop" and get it done as soon as possible, but that don't mean a darn thing. Their website even says they'll work with you to come to an agreement on deadlines if needed, but that's a lie. And don't even get me started on the email communication, if it even exists. When they do send you something, it's always the same canned message that could be sent to anyone. It don't feel like they actually care about their customers at all.

Look, I'm just like all the others who wrote bad reviews on this place, I wish I could give them a zero rating because they are THAT bad. I even bought a membership to get lower prices and it ain't worth it. It's better to pay more and go with someone else who actually delivers what they promise. These folks are liars and cheaters, plain and simple. Don't make the same mistake I did and stay far away from Custom Frame Solutions.

Hey folks,

I'm sharing my not-so-great experience with Custom Frame Solutions. On February 24th, I dished out $167.00 for a custom frame (CFSYH277) from their gold line. I was stoked to get it because the frame was going to house a special piece of art that my husband and I picked out. The purchase experience was pleasant, and everything seemed peachy.

However, when the frame finally arrived, I was in for a rude shock, and honestly, I was pretty darn upset. Instead of the dark wood with Bastille Gold Leaf that I ordered, there was a plain blonde frame in the box! My husband and I even spent hours choosing the frame, and they sent us the wrong one. As you can imagine, this was a big deal since we had an already painted art piece that matched the dark frame. And boy, was it frustrating to have to face this issue when I had paid a premium price for it.

The thing that got me more worried was that I tried reaching them on the phone to discuss the issue, but there was no person to speak to, so it was all done via email. They sent me an email about a "framing expert" who'd contact me, but I didn't hear from anyone, and later on, there was an email trying to sell me their Canadian website service. The nerve!

As of 3/31/21, the issue is unresolved, and the thought of buying the frame elsewhere seems likely. I'm sure you can see why. And did I mention that they didn't even offer to cover shipping for the return of the incorrect frame? It's a mess.

I'd be more forgiving if they corrected the issue urgently and compensated me for disrupting my plans. I want the frame I ordered to be shipped right away. I don't want to go through another ordering cycle, and I don't believe I should be expected to pay for the return shipping of the incorrect frame.

All that said, I did shop at Custom Frame Solutions before, and I had plans of buying from them again. But this order's outcome will determine whether my future purchases will be with them or not.

Sincerely,
M.

I have gotta hand it to Custom Frame Solutions, I've used them before for my custom framing needs and they've always come through. That is until my recent order, where I hit the custom framing jackpot and I never want to experience it again! I ordered a frame that took a month to arrive and when it finally did, it was still missing parts. Oh, the frustration! I mustered up the courage to send them an email, but alas, it was in vain because they have no phone service to speak of anymore. Is it too much to ask for some good old-fashioned human interaction these days? I waited for their response, waited some more, and yet, after several emails, I was met with crickets.

I had no choice but to call my trusty credit card company to dispute the purchase. Regrettably, by the time I called, it was too late in the game for them to take any action. I was at a loss, and my poor painting was still just laying there, bare and unframed. That's when I decided to take matters into my own hands and took my frame to a local frame shop.

To my utter relief, the frame shop owner was a true gem. She was able to give my sad painting a precious new home and put the frame together (for a price, mind you). After all that hullabaloo, my painting is finally fit for a gallery! But, I can assure you, I won't be using Custom Frame Solutions for my framing needs again. I refuse to take any more chances with the possibility of another order gone wrong. My advice to you: go to a local shop and save yourself the headache and heartache!

So, I ordered some custom frames from Custom Frame Solutions and I ain't gonna lie, I was pretty disappointed. I spent a good 50 bucks and it took like 6 whole weeks for my frames to arrive. But when they did finally arrive, I was shocked to find that I had just received four pieces of wood that I was supposed to assemble myself! No plexiglass, no backing, and not even any hardware to hang. Can you believe that?

Honestly, it was a real pain in my neck to put these frames together, and to make matters worse, the pieces of wood didn't even fit together properly. I was left feeling like a real sucker, you know what I mean? I mean, aren't they supposed to be a professional frame-making company?

The thing is, I would usually just ship the stuff back and ask for a refund or something, but here's the rub: the cost of sending the frames back is gonna be huge, plus I only get back 75% of what I paid. So, I just gotta suck it up and live with my mistake.

Honestly, I wish I had read the reviews of this site and checked it out a bit more before I placed my order. So, that's my advice to you guys: do your research before you order stuff online!

So, I have to say that I had a pretty bad experience with Custom Frame Solutions. I went to their website, customframesolutions.com, and placed an order for some frame stock. I decided to go for it even though I wasn't totally sure about the company - I'd never heard of them before, and their website looked a little cheap and outdated. But they had some frames I liked, so I took a gamble and ordered them.

Three weeks later, I got an email from them saying that NONE of the frames I ordered were in stock. And to make matters worse, one of the frames had been discontinued and was just gone forever. That was pretty frustrating - I had spent a lot of time picking out those frames, and I was disappointed that I wasn't going to get any of them.

When I asked for updates on the rest of the frame stock, they just refunded my money and acted like they were happy to be rid of me. They didn't even offer to help me find replacement frames or anything. That made me feel like they didn't care about customer service at all.

But the worst part was that I couldn't even get in touch with them by phone. I tried calling them several times, but I just got an automated message saying that all their representatives were busy and I should try again later. It was really frustrating that I couldn't talk to a real person and try to work things out.

So honestly, I wouldn't recommend Custom Frame Solutions to anyone. Maybe they're okay if everything goes perfectly, but as soon as there's a problem, they don't seem to care at all. Save yourself the trouble and go with a different company that actually values its customers.

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I had a bad experience with Custom Frame Solutions. I sent in a picture of the problem but they asked for more pictures after waiting 10 days. By then, I had already taken it apart and put it back in the box to send back. I'm pretty handy with wood and have corner braces and tools, so I might be able to fix it myself. I shouldn't have to do this though. Everyone makes mistakes, but this company didn't want to make things right and just kept my money.

I was really disappointed with their lack of customer service. It's important to me that a company cares about their customers, especially when something goes wrong. I wouldn't recommend ordering from them if you want a hassle-free experience. It's a shame because they have a good selection of frames and the prices are decent. However, my experience left a bad taste in my mouth and I wouldn't want anyone else to go through what I went through.

Yo, I gotta be straight with y'all, my experience with Custom Frame Solutions ain't been good at all. The frame I ordered was kinda messed up from the jump; the corners were drilled all wack and it ended up chipping when I was trying to put it together. Straight up useless, y'all. And don't even get me started on the customer service. I been tryna get a response from them for weeks, but I ain't heard nothing back from THREE emails and a message on Facebook. I even tried calling, but all I got was some recording telling me to email them again. Like, what the heck, man? And the shipping costs? They off the chain, yo.

Listen up, my peeps, don't mess with this company. I ain't never gonna buy from them again, that's for sure.

I gotta say, I had a pretty frustrating experience with Custom Frame Solutions. I put in an order for a custom frame back on October 1st, and they told me it might take up to 4 weeks because of the Covid situation. Not ideal, but I understood - I'm sure a lot of businesses are struggling right now. But then, weeks and weeks went by, and I hadn't heard anything. I've been trying to call them, but the phone lines seem to be down so I've been stuck emailing them. And it's like pulling teeth to get a response. Finally today, they get back to me and say that the materials for my frame are discontinued, and I need to pick something else. I mean, come on! It shouldn't take almost two months and multiple emails to figure that out. I'm really disappointed in their service, and I'm definitely not going to use them again. If you're looking for someone to make you a frame, I'd recommend you look elsewhere. Honestly, I'd give them a big fat zero if I could.

I been buying frames from customframesolutions.com for a long time. I gotta say, they mostly do a good job, but yo, this past Xmas they messed up. I ordered this fly silver frame, but it came all messed up. Stains and scratches and just not looking good, you know? I tried calling them to talk to a real person, but ain't nobody pick up the phone! So, I did what they said and sent an email with pics of the messed up frame. That was like over two months ago and I ain't heard nothing back! Not even when I tried chatting with their dummy chat thing on the website. That's straight-up whack, yo! I had to give my niece a jacked-up frame for her Xmas gift. That ain't how it's supposed to be, man! CFS, you need to step up your game and fix this in a proper way. Don't be acting low class like that.

I ordered three frames from Custom Frame Solutions, but unfortunately I was not impressed with the quality of my frames. Two of the frames had gaps in the joints, and they looked quite uneven as a result. I was pretty frustrated, and I knew that this was definitely an assembly issue. When I contacted the company's customer service department, they told me to go to a craft store and buy some filler for about five dollars, and fix the frames myself. I was a bit disappointed with this response, as I felt like it was their responsibility to provide me with high-quality frames that required no additional work on my part.

To make matters worse, when I asked the company to replace the faulty frames or refund my money, they flatly refused. They told me that it was normal to have gaps in the joints of their frames, which I found to be a pretty unsatisfactory response. One frame had three tight joints and one big gap, while the other had three out of four seams with gaps. I felt like this was unacceptable, and that I deserved better as a customer. Unfortunately, Custom Frame Solutions did not stand by their products, and I was left disappointed and frustrated with my purchase.

Overall, I would say that my experience with Custom Frame Solutions was not a positive one. While they may offer affordable framing options, the quality of their products left something to be desired. The fact that they were unwilling to replace the faulty frames or refund my money was particularly disappointing, and made me feel like they didn't care about their customers' satisfaction. If you're looking for high-quality, well-made frames, I would recommend looking elsewhere.

So, I was excited to shop at Custom Frame Solutions for their custom frames and matching accessories. I placed my order for 3 sets and accessories. But, it took a long time for me to receive only a part of my order, and what's even worse, it wasn't mine! I mean, come on, I was disappointed when I saw the items inside the package weren't even mine. I was genuinely hoping for a high-quality service since their website looked promising and trustworthy.

So, I tried to contact them through emails and calls about the problem and even sent photos as they requested. But it's frustrating that I haven't heard anything from them afterwards. Not even a simple response or explanation. If this is the kind of service they have, it's disappointing. You don't order frames and accessories just for fun, you need them, and when you do, you expect to get what you pay for.

One strange thing I noticed with my package is that they write your name on the inner packing. Why do they even bother to do that when they can't get the contents right? It will only lead to more confusion and mistakes when customers expect to find their orders inside the package.

Overall, my experience with Custom Frame Solutions has been discouraging. I wouldn't suggest that anyone order from them unless they improve their service. It's a real bummer to have to go through this kind of trouble just to get the frames you need.

Wow, let me just say that my experience with Custom Frame Solutions was not great at all. I ordered a total of seven frames from them, and unfortunately, the three biggest and most expensive ones were not able to be assembled properly. Honestly, they were nothing but an absolute disaster -they were practically worthless.

After contacting the company, I demanded that they send me a shipping label so that I could return the products and receive a credit back to my card. But, as it turns out, their return policy is going to cost me even more money. I have to pay to send the frames back, plus an additional 25% restocking fee. Can you believe that?!

Furthermore, although I sent them pictures as they requested, they kept demanding other pictures from me. They then had the audacity to say I was late in telling them about the problems, even though they had dragged their feet in responding to me for weeks. Honestly, it just feels like this company does not care about their customers at all.

If you're thinking about buying from Custom Frame Solutions, my advice would be "DON'T TRY THEM." Trust me, you'll just end up with a headache and a whole lot of disappointment.

I had a really bad experience with Custom Frame Solutions. To put it plainly, I wouldn't recommend them to anyone. The quality of the frames I received was really disappointing, I could tell right away that the workmanship was not up to par. And that's not even the worst part!

I was promised a certain shipping time, but it ended up being way later than that. And the only way to communicate with them was through email. I reached out so many times over the course of a month, asking for updates on my order. But I never got any response. I even asked for them to cancel my order and refund my money, but still no response for ages.

Finally, after I received the frame and it was basically unusable because of how badly it was cut, they finally responded. But guess what? They weren't willing to take responsibility for their mistakes, and still expected me to pay shipping and a restocking fee on the terrible frame. It makes me so mad to think about!

Overall, I wouldn't recommend Custom Frame Solutions to anyone, unless they want to waste their time and money on bad quality frames and terrible customer service. Save yourself the trouble and go somewhere else!