Custom Silk Creations’s earns a 4.2-star rating from 14 reviews, showing that the majority of customers are very satisfied with silk products.
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Wedding flowers. Do not use this woman
I ordered flowers for my sons wedding 2 months in advance. Susan Ketchum would not accept paypal or a credit card. Only a check. She cashed that right away. After that she refused to answer calls or emails. 3 weeks before the wedding she finally responded and said my flowers were done and she was shipping them. Of course, she didn't. 2 weeks before- no flowers. Now just a few days before--NO FLOWERS. She swears she shipped them but I have no evidence of such. I am going to have to go order more flowers at the last minute. DO NOT USE THIS WOMAN. SHE IS A SCAMMER AND A LIAR. SHE NEEDS TO BE SHUT DOWN.
She is a scammer. Don't use her.
Recieved flowers that weren't what we asked for then asked for a full credit and got half back. Susan won't give us the rest back.
We ordered our flowers in May of 2012. We never got a phone call to confirm our order. Susan took $157.94 from us and sent us flowers that we did not approve. She didn't even send a picture before she sent us the flowers. They were not what we asked for. Susan then claimed that the flowers were destroyed after we sent them back for a refund when we opened the box and looked at the flowers not touching them cause they were not raped in anything but a large clear trash bag.. After sending the flowers back, Susan gave us a refund back to our card but was only $78.97 After we had to e-mail her over and over again for her to even do that. Susan will not give us the rest of our money back because she says that the remaining $78.97 was for her serivces and we will get it back when she sells the flowers to someone else. Susan did this a week before our wedding, she didn't want to fix the flowers cause she said they looked perfect. When I looked on her website she only posts good reviews and I looked on another website and found that other customers complained about her and how she said her husband was sick and she would get their flowers to them as soon as possible, as she said the same thing to us. Susan won't return any phone calls, she e-mails us but its only to defend her work. Susan wont fix the flowers and send them to us unless we pay her another $157.94 to get new ones. I would not recomend this website to any one.
The complaint has been investigated and resolved to the customer’s satisfaction.
awful flowers/no refund
I ordered my flowers for my wedding on 3/1/09. My wedding was on 6/6/09. I was told I would be contacted in 16 days of my order, it was more like 30 days or so before she finally called me on a Friday, not Wednesday. I gave her the bouquet I wanted it made to look like. I told here my colors and that if she could make it just like the one on the web I would love that. She told me no problem. I also ordered a small table arrangement to go along with it in the same colors.
After numerous phone calls with a message that the mailbox was full, numerous emails with no answers I got really concerned for my wedding was fast approaching and I had not even gotten an email to approve the bouquet. I did however get an email with a picture of the bouquet one(1) week before my wedding. Of course it was completely wrong. I emailed the changes back to her, fully expecting a new picture to see, but nothing. Instead 3 days prior to the wedding I get a box from her with the flowers in it. They were all completely wrong. I had never seen anything like it before in my life. Also the small arrangement that was ordered was not even in the box. The amount of flowers per my package was wrong too.
Thank heavens I had taken matters into my own hands and had my flowers made by someone else when I never heard from her until I did. I did however send all the flowers back to her with a signature request asking for a complete refund of my money. She did sign for the box of flowers but as of today (8/4/10), I have not seen received an email, or my money.
This woman is a fraud and should be put out of business. She needs to refund all the brides that she has scammed and also pay them for all of their pain and suffering over it too. I know wedding are stressful enough, we don't need someone out there like this that is taking money from people and not paying it back and having nothing done to her.
The pictures below show what I wanted in the first one with the dark background. The second one in the white background shows the emai picture I got and disapproved. That is also what I received and sent back.
The complaint has been investigated and resolved to the customer’s satisfaction.
Agreed! Let's see how things pan out on this end. I will be submitting my "COMPLETE" review and feelings about this whole situation. As of now she has the opportunity to make things right. If not I will go the extra mile to make sure all are informed about my experiences with this place of business!. Wendy
I got ripped off by her back in 2004. Collected money and then did nothing. She claimed she would make it right. Never happened. It is sad to see that she is still in business. :(
Is Custom Silk Creations Legit?
Custom Silk Creations earns a trustworthiness rating of 100%
Highly recommended, but caution will not hurt.
By resolving 78% of 14 negative reviews, Custom Silk Creations is demonstrating its dedication to customer satisfaction and effectively addressing customer issues. While there may still be some practical problems that need to be addressed, such as long wait times or unhelpful responses.
Csilkc.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Csilkc.com regularly updates its policies to reflect changes in laws, regulations. These policies are easy to find and understand, and they are written in plain language that is accessible to all customers. This helps customers understand what they are agreeing to and what to expect from Custom Silk Creations.
However ComplaintsBoard has detected that:
- Custom Silk Creations protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Custom Silk Creations has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
Wedding Flowers Never Received
I have already submitted a complaint for Susan Ketchum's services but have recently noticed that she has now changed the title of her website, but not the address. I just want to make sure that when people search for the title Ketchum's Wedding Flowers...they can see all of the hundreds of complaints that have been made.
Save yourself tons of stress and don't even consider buying flowers from her...
MY COMPLAINTS:
1. She doesn't answer her phone.
2. She rarely responds to emails.
3. She takes your money right away and then does not communicate about the product.
4. She is rude when you do talk to her.
5. She does not keep organized files of your communications (which rarely occur) so if you make changes to what you want or give her added information she does not remember what you have previously talked about. She told me that I needed to send her every picture, and email that we have ever had, every time that I email her so that she will know what I am talking about.
6. I ordered in January when my wedding was in August. Not only did it take longer than the promised amount of time...they never arrived. Two weeks before the wedding I was told in an email that they would be to my house in a week. Luckily, since she hadn't responded to my emails in several months, I had ordered alternate flowers. Susan's flowers never came.
7. After the wedding I emailed her and told her of the situation and that I wanted a refund. Susan said that I had canceled my order (I hadn't).
8. Susan refused to give me a refund, saying that I could only get in-store credit which, obviously, is useless after my wedding.
9. She blocked my email address so I could no longer communciate with her, asking her to refund my mother who paid for the flowers.
MY ADVICE:
1. Search Custom Silk Creations online and read all of the complaints about Susan Ketchum and her service.
2. Buy your flowers somewhere else.
3. If you were ripped off by her too, file a complaint with the attorny general of Pennsylvania. It took almost a year, but I just got a refund for my mom. If enough people file complaints, hopefully she will get shut down!
The complaint has been investigated and resolved to the customer’s satisfaction.
I got ripped off by her back in 2004. Collected money and then did nothing. She claimed she would make it right. Never happened. It is sad to see that she is still in business. :(
I really think this compaint was useful to me due to the fact that I hadn't recieved a phone call back from her and before she would even really discuss anything she wanted the money first. I saw this complaint and my fiance called her and they had no clue who I was and she started getting pissy with him after he told her about us googling her and all the complaint and finally she hung up on him...do not use her at all! it is now 5 weeks till my wedding and after wasting 3 weeks on waiting for her I am now scrambling to find someone affordable that can get it done in time
fraud
This business needs to be shut down. I ordered over $400 worth of silk flowers from them. I received a partial order. I contacted Susan Ketchum and she was very abrasive and offered no help on the matter. She insisted she mailed all the items in 4 separate boxes. I only received 3 boxes. I requested she track the missing box, but she never responded. She mailed me a money order refund despite my repeated requests to send the flowers not a refund. I complained to the PA Attorney General. She responded to them saying all items were in 3 boxes and that the USPS confirmed delivery. Unlucky for her, I have the email from her stating they were mailed in 4 boxes. Cant wait till I provide the AG a copy of that email. I hope they are prosecuted for fraud. BTW during my chit chat with Susan she informed me she used to be a nurse but got injured and is receiving 100% disability fron Social Security. I am in the process of notifying their fraud unit to se if she is receiving SS unlawfully.
Do your research on this company before giving them any of your money
Please do your research on this company before giving them any of your money! You will find multiple complaints that all say the same thing. I placed my order Feb 6th, agreeing to an order time of up to 8 weeks. I sent multiple emails asking for the status on my order. The shipping date kept changing over and over and the finally I received the response "I think they shipped Friday" along with a tracking number. That tracking number was delivered to Michigan, I am in Tennessee! So at that point I asked for a refund which she says I can't have. She says I agreed to her policy when I placed my order, but she did a lot of things I did not agree too! I am filing complaints everywhere and contacting the Attorney General. She's crazy if she thinks I'll give up that easily and let her steal my money this way. Please do not make the same mistake I did, doing business with Custom Silk Creations is a HUGE MISTAKE!
The complaint has been investigated and resolved to the customer’s satisfaction.
UNREAL! HORRIBLE!! Im sick to my stomach
I am trying to have a dream wedding on a budget and up until now I have gotten everything worked out perfectly. My wedding date is December 6th and I just found out after reading this board that I have no flowers coming! I send in my payment..yes sent it in stupidly..thought it was insane a company these days doesnt take credit cards! Anyway, sent in my payment AND paid for express shipping..and extra 60 dollars! I have been contacted MAYBE 3 times from SUSAN who was very rude and sarcastic. TWO mths has passed and I have called and called, tried to talk to someone on there live help ...which is NEVER online and emailed endlessly! I am sick to my stomach after reading all the posts on here and realizing that my worst thought of this company is true! How is this woman allowed to do this? How is she not in jail for taking peoples money? I have no money left now to get different flowers and I dont know what Im going to do. I have received nothing from this horrible company and spent close to $300! I think everything on that stupid website of hers is fake! 25 years in business..yeah right! I bet this woman doesnt even own flowers to make anything with. More over I doubt its even a susan! Probably, some ### sitting behind there computer laughing at taking everyones money! I am going after this company and putting a stop to this! Anyone who is with me please email me at [protected]@yahoo.com
I have had it with people like this taking advantage of good honest hard working people. Lets form a group of people and shut this ### down!
The complaint has been investigated and resolved to the customer’s satisfaction.
I bought flowers from Susan and they were nothing of what I asked for. I sent them back to Susan 2 weeks before my wedding and she told me that she would refund half of my money and once they were sold she would give me the rest. Its now 6 months after that and on her website there is a picture of my flowers with another bride holding them. Still have not recieved the rest of my money. DO NOT ORDER FROM HER. When I first ordered my flowers, I could never reach her and then she sends me an email saying my flowers were sent with out sending a approval pictures. Worst person to buy from.
Glad you were able to get her back. I was unable to pursue any further and only hope that she rots in hell. Karma will get her and hopefully she has not ruined anyone else's wedding!
Susan,
Every bride you ripped of during the most special time in her life is also "real". Maybe you should have thought of that. You also stole my mom's money in 2009. Two years later I still look for every complaint website that I can in order to keep any bride's special day a little less stressful. Michelle, and everyone else who reads this and had the same trouble, I am sorry you went through it too. A year later I finally got money back by going to the Attorney General of PA. It still makes me mad that two years later I still think back to my wedding flowers, something that should have been so special, and it stirs up bad memories.
Lots of problems for us too people. I will be contacting all agencies available, up to and including filing a small claims law suit. If you are interested, please email me at SLEEPYKRAMER@YAHOO.COM
tennesseepixie@yahoo.com I totally agree with you..she also stole my money!
tennesseepixie@yahoo.com I am with you..she also stole my money!
I WAS JUST SENT THIS FROM A FRIEND. HAD TO LAUGH.
1. YOU ARE NOT THE CUSTOMER ar IS
2. 300.00 NO 1 24 PIECE CUSTOM WEDDING FLOWER SET
WEDDING DRESS COLOR:IVORY
BRIDAL BOUQUET STYLE:ROUND
COLORS:victorian, aubergine, plum, ivory, sivler/pearl/diamond accents if possible.
129.99 $ 129.99
Sub Total $ 129.99
Shipping/Handling $ 57.95
Sales Tax $ 0.00
Total $ 187.94
NO FLOWERS COMING...[protected] 68
Detailed Results:
Delivered, November 27, 2009, 10:12 am, WHITE HOUSE, TN 37188
Out for Delivery or Available at PO Box, November 27, 2009, 9:09 am, WHITE HOUSE, TN 37188
Sorting Complete, November 27, 2009, 8:39 am, WHITE HOUSE, TN 37188
Arrival at Post Office, November 27, 2009, 5:59 am, WHITE HOUSE, TN 37188
Processed through Sort Facility, November 24, 2009, 11:35 pm, WARRENDALE, PA 15086
Electronic Shipping Info Received, November 24, 2009
PS I AM SUSAN AND YES 25 YEARS. LETS TELL THE TRUTH HERE. EVERY PICTURE IS REAL EVERY BRIDE IS REAL!
Wedding flowers
I also have had issues with Susan. I have emailed her several times about my order and never recieved pictures. Each email came a promise of 10 days or fourteen days. I cancel my order and recieved a conformation from Susan that she was canceling my order in May of 09. I to this date have not recieved a refund from Susan. All my emails to her have gone unanswered. The best part of it all is she has block my phone number. I have attempted to call from other numbers and get the stores answering machine but when I call from my cell phone I get a message saying the mailbox is full. I have moved on and used another option for my wedding flowers. I will be proceeding with a civil case to get my refund for my order. I wish I had did more research on this company before submitting my order.
Sherri Fuentez
The complaint has been investigated and resolved to the customer’s satisfaction.
Poor Quality product
Like many other disillusioned customers of this website - my daughter and I were also given the run around for 5 months. The flowers were purchased and ordered February 9th 2009. Susan attempted to call on a Wednesday (clearing posted AFTER you make your purchase and given a contact number) to our home while everyone was at work. She did after 2 weeks reach me and we agreed on some additions to the order color scheme per her suggestions. The original order was to be pool and white with some darker blue hue for depth. After being told that a picture would be forthcoming in a week we scanned the website frequently looking for a bouquet that might resemble the order. After several emails and unsuccessful phone calls Susan did email that her husband had been ill and so would be getting a picture out in a week and then within 2 weeks after agreement the order would be shipped.
With new found encouragement I sent an additional order for cake toppers and 5 additional table decorations. This was the beginning od June.
When we did not hear anything again, I was requesting to have a full refund as we needed to get an order from another vender if she was notable to do the order - she responded stating that the order would be completed in time and there was not any need for us to panic. It was brought to her attention each week in an email we had yet seen a picture or approval and we needed to see one to cordinate all the decorations with the table decorations she was to provide. This email communication continued until the 6th of July when it was decided that we needed to contact another vender to do an additional order incase the order never came through.
The second vender produced a beautiful picture in 2 days and product was at my home in 2 weeks. I still had no picture or confirmation of shippment from Susan and the wedding was 2 1/2 weeks away. On the 23rd of July I received a confirmation of shippment from some man who indicated he worked in the shipping department and we needed to approve our proof before the order could be shipped. My daughter emailed Susan who did not even know who she was. A second confirmation was sent id'ing my daughter and to the shipping "clerk". The order was to go out July 24th or 25th.
I contacted Susan on the 28th to find out the shipping number to track the order and she stated that she was still working on it. I mentioned that the order was Blue - light and darks and no pool, which was the main reason we choose her for a pool bouquet. She stated that she could change the order to a more green pool instead of blue - I declined as the order was already suppose to be in transit as we were leaving the area in 2 days to go meet family at the cabin and would not be back in the area until after the wedding. We had to have the order by the 30th. I had told her this for over two weeks. I told her to forget the changes just send the order at least we will have something for the wedding.
The order was recieved the day after we left and the grooms mother found the order on my porch Friday morning - US postal mail delivered that morning. She examined the order and sent pictures to us to see. The bouts were in navy blue - not pool. The groom was wearing a black Arami suit with white vest and the groomsmen were wearing pool. Navy does not match. The flowers are white with Navy and dark teal with some other color mixed - not pool. The MOH and flowergirl bouquets were wrapped with a silver tinsel non-cloth ribbon and was a premade flower bunch not separate flowers arrange in a bouquet. The corsages for the MOB, MOG and grandmothers each differnet and had a beige tulle ribbon that was just knotted and not tied "pretty". Some had 2 flowers and some had 3 but the colors were white and navy. The flowergirls were each to have "halos" and only one was in the package, the flowers did not even match the navy it was a very cheap small section of garland that was would not even have been available at the local dolor store. It was connect with green florist tape joined at an obvious location, and the ribbon was not cloth but the paper ribbon used to wrap presents.
A flower had falled out fo the bridal bouquet and the lace flange on the handle had falled off.
On the other hand the table arrangements looked very nice and usable.
I would never use this company again. I would however use the other other florist who did present a wonder order that will be used at the wedding.
I will be contacting the PA Atty General's office to file a complaint for internet fraud related to product misrepresentation according to disclaimers and misleading pictures of products on her website.
Deb Hawker
Michigan
The complaint has been investigated and resolved to the customer’s satisfaction.
we asked for Candy Apple red and Ivory we got some CAR but most of it looked like it came from the dollar tree BRIGHT red and white flowers sent the picture after order was shipped and what we got was not the picture sent
Frustration and aggravation
I have been dealing with this company since February 22, 2009, when I placed an order for a 20 pc wedding flower set. It has been nothing but aggravation, frustration and ruined wedding dreams since day one. She does NOT return phone calls or emails. I was promised a picture of my flowers on or before March 29th. When I never received the picture, I started calling and emailing on a regular basis. When I did get in touch with a receptionist, all I got were excuses...one after another. Weather, family emergencies, swamped with orders, etc. Finally on April 14th, I contacted a newspaper in her town. Not only did I get the information for the Attorney General in PA but a reporter called Custom Silk Creations. Later that day, I received my very first email from CSilkC...an email telling me that she has canceled my order and would refund my money in 7-10 days. This is 50 days before my wedding and after I waited 7 weeks for her to deliver her flowers. Her website states 4-6 weeks from start to finish yet after 7 weeks I still had nothing, no flowers, no picture of the bouquet...NOTHING. Now I am receiving emails from her calling me names and being very unprofessional. I have filed complaints with the Attorney Generals office and with the BBB of Pennsylvania. DO NOT DO BUSINESS WITH CUSTOM SILK CREATIONS. SHe is a rip off, she promises so much yet fails to deliver. She causes undue stress for brides. She is unprofessional and not worth the time or trouble. BEWARE DO NOT USE CUSTOM SILK CREATIONS!
The complaint has been investigated and resolved to the customer’s satisfaction.
Shannon you seem to be one of the lucky ones.
I dealt with Susan 2 years ago. I still have not received my flowers or my refund that I was told I would get when she sent my flowers to Australia instead of Canada.
i had went through with ordering flowers with susan and i just have to say im sorry that it didnt work out for some of you. Susan was really nice to me she helpd me out alot and answered all of my emails with in three hours or less. also i got the flowers three days after she said she had shipped it, they were great !
I am in the same boat as you and she is so rude. have you got any where with the attorney general?a ll i want is my money back. my wedding was june 13 2oo9
I've posted our own experience with them. Larry, I'd like to know how you managed to get your money back. How does one contact the people you used so efficiently. My son and his fiancee are in minimum wage jobs and can ill-afford this. They've lost their money and received no flowers. And being Canadian residents I don't think we'll ever see one dime. I'm glad this website is here for those of us who like to check on a company before dealing with them any further.
Ditto on your complaints - I also ordered at the beginning of year to have flowers by April and when I kept questioning her by email, all I got was sarcasm. Better I found out now than a month or two before the wedding. I have gone elsewhere. Susan Ketchum of Custom Silk Creations is a very big ripoff, scam, con artist and I believe she changed her name last January due to the numerous complaints under her old name...which is why not too many complaints showed up when we researched her before we ordered. What goes around...comes around.
I had similar troubles. I placed an order in March and emailed her a very detailed list and description of what I wanted. She called two weeks later to say I would have a picture of my bouquet by April 15. My wedding was June 14th, and I didn't get the picture until June 2nd, after numerous phone calls that were either unanswered or not returned. I also emailed her several times and it took her days to reply if she even did. When I finally got my flowers on Wednesday (3 days before my wedding) they were all wrong. The bridesmaids bouquets were supposed to be white and yellow roses, but they were white and red. They were wearing green dresses - the red roses would have made it look like Christmas! I was supposed to have an arrangement of white roses to put in a vase - instead I got a kissing ball - no how is that supposed to go in a vase? I didn't get the headpieces for the flower girls. And I asked for garland in red, yellow, and white. I didn't get the red. Needless to say, I ended up redoing what I received with other flowers that I bought, and everyone complemented on how much better my version looked. They thought her flowers were horrible. And her customer service sucks! DO NOT use her for your flowers or you will have a nightmare!
I had the same problems with her, my wedding was in December, I didn't get any flowers, she emailed and said she canceled my order in August of last year and promised a refund and I never ever received a refund. I also filed a complaint with the BBB, never heard anything in return.
BBB rating
Here is an excert from the BBB hot topics for February 2017- I have included the url so you can see it for yourself- btw- she is up to 29 complaints in the last year- please think twice before using this company- she has scammed too many people and I really don't want you to go through what she has put some of us through.
3. Custom Silk Creations has established a pattern of complaints from consumers nationwide. Consumer complaints allege that products ordered and paid for were never received, poor customer service, and lack of communication from the business. The company failed to respond to or resolve 16 out of 24 complaints processed by the BBB since the firm’s BBB file was opened in November or 2017.
http://www.pittsburgh.bbb.org/article/9442
The complaint has been investigated and resolved to the customer’s satisfaction.
Please do your research on this company before giving them any of your money! You will find multiple complaints that all say the same thing. I placed my order Feb 6th, agreeing to an order time of up to 8 weeks. I sent multiple emails asking for the status on my order. The shipping date kept changing over and over and the finally I received the response "I think they shipped Friday" along with a tracking number. That tracking number was delivered to Michigan, I am in Tennessee! So at that point I asked for a refund which she says I can't have. She says I agreed to her policy when I placed my order, but she did a lot of things I did not agree too! I am filing complaints everywhere and contacting the Attorney General. She's crazy if she thinks I'll give up that easily and let her steal my money this way. Please do not make the same mistake I did, doing business with Custom Silk Creations is a HUGE MISTAKE!
I placed my order with Susan on January 6th, 8 weeks before my wedding. Of course, the production time is 4-6 weeks so I should have had nothing to worry about, right?! WRONG! My wedding is in 9 days and I have still have not gotten a picture or shipment confirmation to say my flowers are on their way. I have emailed her numerous times and called and called only to get a machine saying the voice mailbox is full. As soon as my wedding is over, I plan to dispute with this woman to get my $150 back. Any tips?
Please do your research on this company before placing an order or giving them any of your money. They are notorious for not completing orders when they promise and not returning phone calls or emails when you try to check on the status of your order. I placed my order Feb 6th for a wedding May 9th. I was told I would have my bouquet picture by March 19th but never got it. I sent multiple emails asking for the status of my order without a response. Finally I just asked for a refund and got a response that they would ship April 13th. I asked for confirmation and was told they didn't ship but would on the 14th. After a week I asked again for confirmation and was told she "thought" they shipped April 17th and was sent a tracking number. I tracked that order all the way to the delivery, in Michigan...which was too bad because I am in Tennessee. At that point I demanded a refund and was told the mistake was because my name was similar to another customers and that my order was "sitting in front of her waiting to be boxed" and would ship the next day. I told her I no longer had a need for her service and wanted a refund. She said I could only have store credit, which I have no use for! I will not give up until I get it back though. That is where I am now, PLEASE DO NOT MAKE THE SAME MISTAKE I DID!
This so called flower business has got to be the worse place to order flowers if you want them on time and especially if you want all of them! I didn't get everything I paid for and have yet to get a refund. They were not delivered in the time promised. She actually blocked my number so I couldn't call to check on the order! Do not order from this place! You will be sorry. I wish I had checked reviews instead of going by the website that she probably wrote up reviews herself.
I ordered from Custom Silk Creations in July 2017. I received a phone call from Susan in late August stating I would receive my proof via email by the week of August 27, 2017 and receive the product by September 3, 2017. I have not received anything as of September 29, 2017. She does not return phone calls or emails and when she does email, she is dishonest. I have read positive and negative reviews. I hope to get the product in a timely manner and be pleased. In the meantime, my stress level is getting higher and higher. I have requested a proof by October 1, 2017 or a refund. Wish me luck. Anita, Reno, NV.
I did not receive my wedding flowers. I emailed Susan over 25 times and I only heard from her 4 or 5 times. Of course she took our money. I ordered them in January and my wedding was in August. I've emaile d her twice now to get a refund and she hasn't replied until five minutes ago when she said that I cancelled my order and so I have instore credit. I did not cancel it and WHAT GOOD DOES IN STORE CREDIT AT A WEDDING FLOWER STORE DO AFTER MY WEDDING IS OVER?
I ORDER FLOWERS FOR MY WEDDING IN JUNE, THEY BILLED MY CREDIT CARD FOR THE ORDER RIGHT THEN, I KEPT GETTING THE RUN AROUND ABOUT WHEN THE FLOWERS
WERE GOING TO BE SENT, EVER EMAIL, WAS JUST ANOTHER
DEAD END. ON OCT 8TH I BEGGED, FOR AN ANSWER MY
WEDDING IS OCT 25, 2017. NO RESPONSE FROM THEM, NOW
I AM RUNNING AROUND TRYING TO GET FLOWERS FOR MY
WEDDING, BE WARNED THESE PEOPLE WILL TAKE YOUR
MONEY, AND NOT DELIVER THE GOODS, NOR WILL THEY
TALK TO YOU BY PHONE, I HAVE LEFT SEVERAL MESSAGES
AND THEY WILL NOT CALL YOU BACK. I AM TURNING THEM
IN TO CONSUMER AFFAIRS, THIS IS CONSIDERED INTERNET
FRAUD./
I paid for flowers for my wedding back in April I never heard anything from her but once, and she has stated that she will e-mail me the week of May 19th 2017 to send me a picture of what the flowers looked like she said that she was sorry that her husband was in the hospital and she was working nights, well its june 4th and still nothing! Im getting married in two weeks! She is scaming people for there money. I went to my bank today to filed a complaint on her. She should not have an business if she cant give the produt to the person espically for there wedding. Something needs to be done I also looked on the BBB and she has sererval complaints, I've tried to call her several times and sent e-mails and still no response!
I placed an order with Custom Silk Creations online on March 12, 2017 for a silk bridal package for my upcoming wedding May 2017. After placing the order, I sent an email and also made a phone call to Susan Ketchum, she advised I could pay by wire transfer for the amount of $ 157.94 and then she would call me after receiving the money for a consultation. She first contacted me on 3/17/10 when my cell phone rang 1x and she left no message. When I called the number back I received her voicemail requesting a call back and I sent an email. I did this several times for the remainder of the week. She didn't call me until 3/24/10 and I was in a meeting at work and could not take the call. I did call her shortly after and left another message to please call me back. I sent another email indicating I was concerned about the timing and if we could not have a conversation today then I would respectfully request a refund as I will be inflight next Wednesday 3/31/10 on business and it would then be 5 weeks from my wedding. She would not be able to fulfill the order as her requirement is 6 -8 weeks! She finally responded via email and told me I could consult with her by email. I responded stating I was not comfortable with choosing my wedding flowers via email and if she cannot return a customers call after receiving full payment for services and product not rendered then that raises a red flag pertaining to credibility. At this time I did some investigation on her online and found numerous complaints, guess I should have done my homework.
http://www.complaintsboard.com/byurl/csilkc.com.html
I now knew I had been scammed! I sent her another email informing her of my findings and requested she provide a full refund or I would file a complaint with the Attorney General's office. She then responded indicating she did nothing wrong and that I took a "Temper Tantrum" and I have made this "ugly". She then proceed to email me a cancellation order with a store credit. My wedding is less than 5 weeks away, a store credit serves no purpose. In addition, In several emails sent to her expressing my concern with timing she had opportunity to assure me she would be able to fulfill the order and she did not! Please read the complaints against this woman...she has been doing the same thing to every bride since 2017. How is it she has been able to get away with stealing money from people? This is internet fraud! Why has no legal action been taken? This is appauling! She refuses to respond to calls, she expects you to sit by the phone every Wednesday between 10a - 2p and if you miss her call then "oh well".
Attorney General's website states: In certain instances, when there is a compelling public interest or where there are a number of complaints against the same business, the Bureau may file a lawsuit in state or federal court seeking relief on behalf of consumers.
Notice the date of MTrahns complaint is 2-25-09- which is more than 7 weeks after she ordered with a 4-6 week delivery. The date on the conformation that Susan herself is providing is March 5th- MTrahn states that her wedding is in 9 days on 2-25- that makes her wedding date March 6th- the day after these were delivered and 2 weeks after the promised date. Susan is such a liar and she's not even smart enough to realize she gives you the proof when she does things like this. If you're ordering flowers for your wedding do you want them to arrive 2 weeks after the promised date- one day before your wedding- who needs that kind of stress.
Product Not Recieved
I was supposed to recieve my flowers by 11/17, they came in 2 days before my wedding. The toss bouquet was missing and the bouts were so ugly (not at all like the website pictures) I had to buy new ones, they weren't even usable. The one e-mail she finally sent me back on the subject said that she'd mail me a check that day for the amount of the toss bouquet (of course it never came) and that the bouts were exactly what I'd ordered. This woman doesn't reply to most e-mails, no one ever answers the phone - even when you're going nuts because your wedding's in a couple days and you have no flowers!
The complaint has been investigated and resolved to the customer’s satisfaction.
Come on Susan- do you really think that people will believe that she has the wrong company? This is exactly what everyone else is saying about your company- you have a proven record of being a liar and a cheat. Why would this person write this about yor company if it wasn't your company- that makes no sense- she would have written the complaint about the company that she paid. Get a life and just stop scamming brides and you won't have this problem!
sorry wrong company not our customer
No answer to email
The bride to be found this business on online and decided to use them. I admit the work seems very well done. We ordered in like February. We went through the entire process and everything seemed fine. Until now. We are getting married Aug. 30th and have yet to get our flowers. We have emailed and called to see if we can get a tracking number only to be ignored. We did get an email from "Debbie" at CSC that said "There is nothing wrong with your order it is done and it does look shipped but I am writing her a huge note. For her to call you this evening." That was the last thing we heard. I waited up to 12am EST (1am here) and nothing. This on a work night too. Looking on this board it seems that Susan has spent some time here so this is what I'm forced to do.
This complaint is not against her workmanship as I have YET to see it first hand.
It is not saying I have not received the order before the wedding as we have untill Friday for that.
It IS what feels like being ignored. A simple "Hi. Your order was shipped and here is the tracking number. (If any)
With the wedding only days away and budget tight I would hate to have to go local and try to get something thrown together. If the order doesn't arrive on time we'll refuse the shipment as part of the special notes in the order was that the wedding was the 30th of this month. We should of had these a month ago.
UPDATE:
I had someone email about making a new order and with a few questions. They got back to her with in 24 hours.
She finally got back to us 2 days before the wedding. She said the flowers are in Canadian Customs because the address wasn't right. I gave her the new address. Then spent the rest of the day trying to get the tracking number from her. Finally got it and here's what we found out. Keep in mind we ordered this set in March:
Electronic Shipping Info Received, August 21, 2008
International Dispatch, August 25, 2008, 9:53 am, NJI
Into Foreign Customs, August 29, 2008, 2:50 pm, AUSTRALIA
At Foreign Delivery Unit, September 02, 2008, 5:29 am, AUSTRALIA
Attempted Delivery Abroad, September 02, 2008, 1:31 pm, AUSTRALIA
Too bad I wasn't getting married down there. So the bride and a bridesmaid grabbed what money they could and rushed to town to find silk flowers. $150 later and hourrs of work they made enough to get us by.
So I wrote her wedding day to let her know and she said she would refund the order if and when it arrived. As of now I don't know where it is but it seems it may still be down under. I will give her every chance to refund for now.
I wouldn't recommend using Custom silk creations. I think she has bitten off too much and just can't keep up with it all. Too bad as most of her work looks good.
It has been 2 years since I paid for my wedding flower set and I have yet to receive them or my refund.
Now that I am helping my friend plan her wedding, it brought back all the memories of having to make my own wedding bouquets 2 days before my wedding (which I must say, for not being very crafty, they turned out really well).
I decided to search and see if Susan was still running Custom Silk Creations and ripping off innocent brides. Well, turns out she is till around but one thing has changed, she no longer accepts credit card payments!
Please, all you brides to be out there, make sure that you do not order from Custom Silk Creations. Save the stress, headache and added cost of new flowers.
Good luck getting money back from her, she canceled my ordered and said i would get a refund on August 22nd, it's almost been 2 months and she won;t return my calls or emails. Where does she get off taking peoples money and not delivering.
Beware she has a new website out there and is now selling under the name Wedding flower store- with a website of Weddingflowerstore.com
My advice is to email her and cancel your order and dispute the charge with your credit card- since the flowers were not delivered by the 1th as promised she breeched the contract and you have every right to your money back. You will most likey have to sign something with your credit card company stating that she did not deliver by the date it was promised and hence you chose to pursue other options as she has a proven track record of not fdelivering what she promises. She will argue this with you, but it is the law plain and simple- she claims her husband works for a law firm, but she doesn't know much about contracts if this is true. Once you dispute it with your CC company and fill ou the paperwork the matter is out of your hands and the CC company will deal with her. She keeps claiming she's going to sue me for fraud, but I haven't been served yet- I even emailed her to ensure she had my correct address for the server.
Please post if you heard back from her. I placed and order and was told that it would be delivered by Sept 11th, but it was not. I have sent emails and left messages and no response when I asked for a tracking number. I am considering calling my credit card company as well.
CSC is not professional at all! I have been supposed to recieve my orders a month ago and here it is a week from the wedding and i still haven't even recieve my picture of the flowers. I have tried several times to contact her and no answer and she doesn't return calls at all either. And the emails i do get really don't tell you anything or they lie about that they are working on the order. PLease Brides do not use CSC! I think she's a scam!
Product never received
I ordered flowers form her on 25 Jun 08 after receiving an email from her telling me that I can pay a rush fee and have a 5 day turnaround. I payed the extra fee and heard nothing from her until 1 week later when she called me to discuss the flowers I wanted. At this point I expressed concern about the turnaround time- she told me that she would finish my flowers the next day and email me the pictures in the morning and as soon as I told her they were what I wanted she would ship them out that day.
I did not get the email and when she final responded to me a week later she told me she would resend the pictures. I don't understand why it took a week to respond to my emails saying I had not gotten the pictures. When I did get the picture the only picture she would provide was the bride bouquet. I sent her an email and she told me that the brides bouquet is the only one they send pictures of and when she sends the flowers the rest of the flowers would be pictured on her website. I told her to go ahead and send them.
One week later I got on her website and live help was available- I typed in that I was really concerned about my flowers as it had now been over 3 weeks since I had ordered them on a 5 day turnaround. The person on the other end told me that my flowers had been shipped out that morning. I asked about my rush fee and was told that it had been refunded to me. I went into my credit card account and looked and there was no record of it. I sent another email telling her that there was no refund on my account and asking for a reference number for this transaction. I was later sent an email with he transaction details-showing that it was not processed until hours after I was told it was already done.
Later that night I got on the website to see if my pictures had been posted- there was one set that could be mine- except the colors were wrong, and it is missing the MOH bouquet. I specifically told her in the original order (which thankfully I kept) and when we talked on the phone that the men would be wearing black suits with navy vests/ties, so we needed white flowers. She came back with a really nasty reply telling me that she did not change the colors of the flowers arbitrarily and this is what I asked for. I forwarded her the copy of the order this plainly stated that I wanted white bouts. I stated on several occasions that this all could have been avoided if she had just sent me this picture before she sent out the flowers as I asked her to. Mistakes are made- everyone makes them, but she will not admit it- even when proof is presented to her.
She continued to be extremely rude that I was getting what I asked for. I continued to ask how we could make this right. She sent me several other emails telling me that I was getting what I asked for. In the mean time I called and talked to my credit card company about my options. They told me that if it wasn't what I ordered and I could show that I could dispute the charge. I wrote her back and told her this and she threatened to file a fraud charge against me for theft of services. I called my credit card company to ask them about this and they told me that there is no way she can file a fraud case against me as long as she does not deliver what she promised, and with the emails I have this would be no problem. In fact if she does file a fraud case against me I can file a case against her for defamation. I wrote her back and told her this and once again asked her to just make this right without having to get the credit card company involved.
She refuses to respond to me anymore. I hope that you are smarter than I was and do a little research before you order flowers from her. She has a terrible BBB rating- and there are several other blogs about problems that have been had by her. It would have saved me a lot of stress if I would have done any research on her before I ordered my flowers.
I have all the emails to prove what I am saying and am not concerned at all about the fraud case she says she is going to file against me. If you have ordered from her and are having problems I hope you kept your emails too- if so don't be afraid to dispute the charges.
The complaint has been investigated and resolved to the customer’s satisfaction.
Beware! You do NOT want to deal with this company. My son's fiancee purchased flowers from them through Ebay and they gladly took her money but she has yet to receive ANY flowers and the wedding is this Saturday. Since I've become involved in this (she decided to sic me on them), we've discovered the following:
All feedback on Ebay that my son has found is negative
They have a Better Business Bureau rating of F (I didn't think that was possible)
They're phone number is automated- therefore you can not talk to anyone
They avoid all contact with dissatisfied customers.
If you are a bride that has nothing more to do than continually e-mail and call to leave messages for this company than by all means this is the company for you.
I don't even no where to begin. There has been nothing but problems since I hit the send key with my payment.
Once you fill out the information you get an immediate return e-mail letting you know that "Susan" calls consultations back on Wednesday's between certain times. It would be handy to have this information prior to ordering so you could leave your daytime phone number where you could be reached.
When I oredered my package for our wedding it took 4 Wednesday's for Susan to call me back instead of the 7-14 days she promises on her site.
I finally e-mailed her to see what the hold up was only to find out that she was calling the initial number I provided when I ordered my flowers,
which was my home number. I reminded her that I had sent her an e-mail the same evening I ordered the flowers to change the contact number because she doesn't give you any information until after you pay.
I finally touched base with her and we discussed colors and flower choices. She told me in 3 days she would e-mail a picture of my bouquet and if I wanted any changes to e-mail her back. The 3 days turned into a week and was only sent after I
e-mailed her requesting the picture.
The following day after receiving the picture I
e-mailed her with the changes I wanted. Instead of white flowers that I requested to accent the bouquet they were done in a cream/yellow color and I wanted it changed.
Now, understanding from prior experiences with Susan, you learn very fast that she does not answer your e-mails or phone calls quickly. After waiting a week I e-mailed her stating I had not received a revised picture of my bouquet.
She informed me that when she doesn't hear from "her" brides within a week she finishes making the packages and mails them. She claims she did not receive my e-mail regarding the changes, although throughout this process she has received all my prior e-mails.
Sure enough the flowers arrived later that week.
I e-mailed Susan to let her know how unhappy I was and she said that if I was not happy to send them back and she would make the changes.
I debated sending them back. I was afraid if I sent them back I would never see the flowers again.
I chose to take them to a local shop where I live and have the gal there reconstruct them to my liking.
She did an excellent job, for a price.
I guess you could say I am lucky that I at least received my wedding flowers.
I will tell you this, if you think you are getting a good price on these wedding flower packages this company offers, think again. For the additional money it cost me to have the flowers redone by a local florist, I could have gotten all the flowers done there for not much more and probably with a lot less headaches.
They are horrible the can't return emails nor phone calls. They do not uphold their end of the bargain, they really shouldn't have a business. I believe they are running a scam, I am mad at myself for not checking them out in the first place but after I had already sent in money and started having communication problems I looked them up. Boy was I suprised about all the complaints they had on them. Don't put yourself nor the bride in a very stressful situation. We didn't get what we ordered and Susan will put all the blame back on you. We had ordered 2 large alter arrangements besides our other flowers and received 1 horrible something that was suppose to be an alter arrangement and didn't receive the other one, the 1 that did come arrived on Wednesday July 29, 2009 emailed Susan that evening no response as usually tried to call on July 30, 2009 ironic the shop was closed July 30 -31, 2009 all of a sudden and my daughters wedding was that saturday August 1, 2009. Horrible! Had to go buy 2 at the last minute. Left several Messages and emails guess what? Right no answer she don't want to give me my refund on items we didn't get or was too horrible looking where we couldn't use. Please DON'T TORTURE yourself.
I too am being scammed by susan as we speak...My wedding is october 9th, I was told I would have pictures emailed to me by the 1st of august and it is now september 3rd with no sign of anything. I am starting to look into other options for flowers and also looking for a lawyer to sue her sorry ###! I say we all get together and file a joint suite against her, there is power in numbers!
Placed an order, did not hear from these people after we paid. When I got no response to repeated emails, I desputed the charges with my bank. Now they tell me the company says I did not return items in a timely manner. WHAT ITEMS. All i GOT FROM THEM IS A CHARGE ON MY ACCOUNT. What a bunch of lowlife crooks.
I got ripped off by her back in 2004. Collected money and then did nothing. She claimed she would make it right. Never happened. It is sad to see that she is still in business. :(
Mine never arrived either. When we finally got the tracking information, they had been shipped to Australia. Hmmm, why would that happen, since I specifically wanted them shipped to my home in CANADA!
We found this out 2 days before my wedding, back in August of 2008. I am still waiting for either the flowers to arrive or my refund.
I urge all brides NOT to use Custom Silk Creations. Save yourself the head ache and the extra money it will cost you in the end.
i just have to say to every one who had a issue with susan and her company. im sorry that things didnt go right for you.. but for who ever reads this susan isnt as bad as all the messages on here. i orderd frpm her and she reponded to every email with in three hours or less she was a great help. also i got my flowers three days after she said she had sent them and they are great! THANK YOU SO MUCH SUSAN
i was also scammed by susan. Would love to join you in a joint lawsuit. I just filed a complaint with the attorney general of Pennsylvania . you might just get your money back.
here in the link you can submit the form online:
http://www.attorneygeneral.gov/complaints.aspx?id=451
EVERY ONE BE AWARE OF THIS COMPANY! I PLACED AN ORDER IN FEBRUARY 2009, I DID NOT RECEIVE MY ORDER UNTIL THE END OF JULY AND I WAS SUPPOSED TO RECEIVE IT IN THE BEGINNING OF MAY. ON TOP OF THAT I ONLY GOT HALF OF MY ORDER. I AM STILL TRYING TO GET THE REST OF THE ORDER OR MY MONEY REFUNDED. MY WEDDING WAS IN THE MIDDLE OF JULY, EVEN THO THEY ARE INEXPENSIVE DO NOT I REPEAT DO NOT ORDER FROM THIS COMPANY. YOUR BETTER OFF DOING YOUR OWN FLOWERS VERSES ORDERING FROM THIS COMPANY.
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Custom Silk Creations Contacts
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Custom Silk Creations phone numbers+1 (814) 410-2262+1 (814) 410-2262Click up if you have successfully reached Custom Silk Creations by calling +1 (814) 410-2262 phone number 0 0 users reported that they have successfully reached Custom Silk Creations by calling +1 (814) 410-2262 phone number Click down if you have unsuccessfully reached Custom Silk Creations by calling +1 (814) 410-2262 phone number 0 0 users reported that they have UNsuccessfully reached Custom Silk Creations by calling +1 (814) 410-2262 phone number
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Custom Silk Creations address528 Colgate Ave, Johnstown, Pennsylvania, 15905, United States
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