Dairy Queen review: give us a fricken break! 70

Sent daughters to pick up ice cream (blizzards - 1 large, 1 med, 1 small), we live less than 3 minutes away. They asked for lids twice and still did not receive them. The small was made wrong and they gave them the mistake (even though no one would eat it) along with the new one made - which was more than half melted and with no lid resulted in getting all over vehicle and youngest daughter's pants. I called, asked if I could just place these in the freezer to return for a remake the next day. I was told no it HAD to be tonight. Given now I have had to stop what I am doing, try and clean up the upholstery and the pants, now have to get dressed to return (as my daughter who originally drive was trying to go to the movies). Daughter ended up going back, I sent them back with MY OWN lids - no charge by me for MY LIDS! Told daughter just give them back and get refund - oh sorry no refund. By this point I don't want ice cream, I am beyond frustrated. Now I have to wait to speak to the owner in order to get money back on the small one. I don't care if its only $4 - I returned their item - because it wasn't edible nor as described by DQ standards for a blizzard. Take your money and go else where, don't waste time here!

The thing with it being half melted is that they brought the ice cream on a car ride to your house, so yeah...that tends to happen. Why didn't your daughter simply throw the incorrect ice cream in their garbage can? There are holes in this story.

Terrible service for of corse teenagers playing like school kids behind the counter, no work ethic at all, charged twice for certain meals in my order, and still when I got home order was wrong. And quess what it was terrible food my family will never ever eat there again. Comment from my wife just now, what a big waist of money wow.

haha your a losser OMG, hope you like working there for life ahahhahaahaha.

My son works at Dairy Queen and he loves it. The managers are great and treat him with respect and he loves the employees he works with. They give him plenty of hours so he can pay for his car. I was worried about what his first job exp. Would be like but it has been great.

The Diary Queen in Augusta, Georgia on Peach Orchard Road. I am sooooo tired of this location that stays open til 10 on weekends, not giving service til the store closes. When you drive thru at 9:30 They always say..." Our kitchen is closed, but you can get ice cream" The quit selling burgers, hot dogs, etc. cause most places that close at 10 serve EVERYTHING until they close.
I work in a restaurant that stays open til 10...if the door or drive thru is still open, you get whatever is on the menu!

It look like you were trying to get something for free. Did you talk to the manger?

My husband and I went to Diary Queen in Commerce ga on broad street and the food was not to our liking and also we were over charge for it. We both got combo of hot dog s the girl said it would be cheaper to get the combo. but we were that all satisfied with our lunch and we will not go back if we are going to be over charge. we are both on disability . they had a sign said 2 hots dog for .99 each and I figure it would be four dollars in all for just the hot dogs but by the time they add other ingredient it jerk the prize up there so all total we arent satified at all with the service etc thanks a unhappy custormer please dont tell them my name if you say anything to them.

I just recently made my second trip to the dairy queen on brandon rd in roanoke, va. durning both visits there was an abnormally long wait at the drive-thru. the most recent event had me waiting in line with only one car ahead of me. the person in front of me waited for 15 minutes for an ice cream cone! i feel it is absurd to wait that long for someone to make an ice cream cone. there are too many places to spend my money for me to bother wasting my time on average fast food.

ok [censored], instead of spending 5 dollars on one cone and waiting 15 minutes, go to the grocery and get a whole half gallon of ice cream for less

Sometimes the ice cream goes soft and there's no way to make it so it will stay on a cone. Would you rather they give it to you all mushy so you can drive off and it immediately fall on your lap? Jesus christ these entitled people. It takes time to change the ice cream you ###.

We stopped at Dairy queen in Fort Morgan Co. christmas eve the only place open and waited in line (drive through window) for over 25 minutes to get 2 hamburgers. I know whey were busy but if I had known we would wait that long I would not have stopped. There was a gas station next door and we could have bought something there. We didn't even recieve the reciept for the food.

I went to this DQ because it was the closest location to where I live ( I barely had any gas) and hadn't eaten all day because I had no money. However I DID have a frequent buyer card, and it was time for a freebie! So I went and when I got there I was told I could only use that card at the other location where I first received it (I'm stupid- I hadn't thought about the fact that it's a franchise). She (the owner) RUDELY explained that concept to me. She said she would honor it this time though, and I thanked her a lot. Then, she asked me what I wanted. I said, "Mint Oreo." The card is for a free medium, when she then said, how about I give you a small one. I said sure, which I shouldn't have. So she gave me my blizzard, which was just a regular Oreo one. To say the least I was pissed. At that point I should've just asked for the coupon back, but I wasn't thinking ( I was hungry...) So I vowed to never return to that DQ again. She was ride, the place was dirty, and she didn't even get the order right. I had only been there once or twice before, and they actually punched the punch card for me, but that's probably because it was a young girl working there and she was pleasant.

I went to DQ and ordered biscuits and gravy and asked for extra gravy. the order was giving to me and when I started to eat it I found out that it did not have hardly any gravy at all on the bread. I called them and talked to the manager and she was very rude with me. SHE DID NOT CARE, ABOUT MY ORDER AND ON TOP OF THAT THIS IS NOT THE FIRST TIME THIS HAS HAPPENED SO PLEASE IF ANY ONE IN THIS COMPANY CARES ABOUT THEIR CLIENTS YOU NEED TO CHECK OUT THE DQ IN BEATTYVILLE, KY41311 BECAUSE THEY HAVE THE WORST SERVICE EVER. THANKS.

Dairy Queen 752 HWY 55 HAMEL MN . Horrible service. Orders were filled in random sequence. It took 20 to 25 minutes to get a shake and a vanilla cone. One of the girls was visiting with the cook. She asked the other girl when she got to our order it the customers were there. There was not a thank you or an apology when we finally got our two items. We will not go back.

Last week, I went to The Mall Tha-Pra and ordered some Ice-cream at Diary Queen. I ordered Mocca ice-cream. The female staff did the wrong order. She gave me Chocolate-Chips. Then I said to her " What did you do for me?" I ordered Mocca. I never and ever order Chocolate-Chips. Then, that rough staff said with angry, "I made Chocolate-Chips as you ordered." She began to argue with me. Although she made the new Ice -cream for me, I felt she was unpleasant. I thought she didn't have a service mind.

I also did not mention this was at 1:40pm and none of the employees had a name tag for me to be able to call the owner and tell them who the employees where.

The woman who answered the drive thru at the Carrollton Dairy Queen was extremely rude, I needed to wait to figure out what I wanted. When I was ready, she yelled she needed me to pull my vechical up farther. Later, she accepted my payment 2-3 minutes after running around and getting drinks that were not mine. After accepting my payment then got mine (I was the only customer in the drive thru). Then she handed me my drink and food, I went to ask for a pack of ketchup, and mid sentance she slams the drive thru window shut in my face. I then waited outside the window in my car waiting for her to return to the window to assist me. No employees, not even the manager, looking at the window came to ask if I needed anymore help. I was there 3-5 minutes waiting. I then had to pull around and walk into the building, which I had no issue in doing, however, I was upset by the fact that none of the employees came to help when they were not doing anything but talking to one another ignoring the customer in the drive thru. When I went in, the woman who I am assuming is the manager, asked if I needed any help, I said, "Yes, I would like some ketchup, the woman who helped me in the was extremely rude and didn't offer any salt, ketchup, let alone any other sauce for my meal." Instead of listening to my complaint, the manager turned around, handed me ketcup and left me standing there. I attempted to stay thank you to be cut off once again. There where 2 employees on break (which when they are acting that "busy" I do not understand why two of the employees where on break at once). No one at this Dairy Queen were anywhere close to the amount of customer service I am used to giving and receiving from a Dairy Queen. I am apaulled by this and disgusted. I worked at the Jerseyville Dairy Queen for 3 years, and to this day, they still give me the best service of any fast food resturant. Thank you.

We Went through the drive and they gave us all the wrong order and then fixed it... but it was still wrong. As they were trying to fix everything by the time we got it it was all melted. The blizzards that we recieved the cups were empty about 2 inches if not more... I was very disapointed...

We love to eat blizzards on cold winter nights. There is something about our dairy queen on these nights
That drives us there, it is so darn good. But the reason i am sending this complaint is for the freshness
Of the toppings. We had one of them craveings the other night and all my family whent down to the spring lake dairy queen. We went thu the drive tru and notice that they were new pepole working there
But there was no concern then. When we recieved our blizzards, we could not wait to eat them. After we started to eat our blizards, me and my wife looked at each other with disapiontment becuse the toppings
Were not fresh. Without a word to each other, we both were thinking the same thing. We had the kids with us at the time so we did not want to go back in becuse the owner that normaly there was not there
That night also. There were alot of young pepole there working that would not undrstand. So we thought we would say it here.
Thanks richard
P. S.
I forgot to mention that the blizzards were a kit kat and oreo

Umm, I hate to tell you, but I work at DQ. Our toppings are pretty dang old when we get them in. As far as them not being "Fresh", they would have had to store them in the open for a while, or have it forever. Kind of strange for Oreo. But really if you complained about things not being fresh, they wouldnt know what to do. Its not like we chop the stuff up ourselves

Reject?! REJECT?! R-E-J-E-C-T-?-!-?

I went inside the Dairy Queen in Bealeton, Virginia to order my carry-out lunch combo ... crispy chicken, no lettuce, no tomato with fries, a soda, and a small blizzard. There were only three people in line at that time - myself and a couple in front of me, who also ordered carry-out meals. They appeared hot and sweaty, and looked as if they had just done a landscaping job, with the bits of mulch still stuck to the man's shirt and jeans.

In just a couple minutes, the couple received their order and left. I was now the only person waiting on food, or at the register for that matter. As I waited on my order, there were three women talking among themselves, behind the counter, and then spoke to the young male cook. I heard one of them say, "did that man's order go out with those people?" Soon after, one of the women, the one who looked the oldest (late 40's, early 50's maybe) went outside to the couple who were in their car. I watched and saw both the couple and woman fondling through the two or three bags they had received from Dairy Queen, and finally the DQ employee came back in with a box and offered it to me.

I asked, "Has that been in their car? The lady was already eating in there."
"It hasn't been opened as far as I know", replied the DQ employee.
"Ummm...well, can I have a fresh one? Not from some other customer's car?"
Now the few employees in DQ were looking at us. One of them said, "we're making you another."
The older lady who offered me the 'used' meal mumbled something I couldn't understand.
"Excuse me?", I said, "I'm not to blame here. You gave that food to someone else; I didn't. I'm not the bad guy here."

Just then another employee brought me my combo, and as I left, the older lady said softly, "you should just be thankful."

Thankful?! THANKFUL?! T-H-A-N-K-F-U-L-?-!-?

I am thankful that I saw her taking food from another car where people were already eating, and then refusing to accept it after the DQ employee offered it to me!

I would just like to know from readers, would YOU have accepted the food or rejected it?

I had recently ordered a grilled chicken salad from this establishment this past thursday for lunch. Upon consuming this item, I had started to get sick and constantly had to run to the restroom. I am still sick with this food born virus. Now I can't even keep any type of food down. This Dairy Queen is located in Griffith, IN on Ridge Rd. I will never eat at the place again !

Raw chicken was served in a grilled chicken salad. Management did not address issue with staff, and did not assure better quality service when complaint was made.

In the last seven days I and my wife have gone to the DQ store on main street in Sprinfield, Oregon. The first time our portions, we ordered a banana spilt and a chocolate fudge Sunday were noticably smaller than two other DQ we had visited in the area. Then several days later we oredered two small Sundaes for $3, one with chocolate topping the other with chocolate topping and cherry topping. To our shock we were charged an extra 75 cents for the extra topping, which the other two DQ included free. To top it of and was particurly galling, the crew at the Springfield store had the audacity to put a can on the ledge at the drive up window asking for tips. What a joke, we got short changed and over charged and then treated rudely and then they wanted a tip.