Arby's
Reviews and Complaints

As someone who appreciates a good meal, I have had mixed experiences dining at Arby's of Grand Island. While some customers have praised the friendly service and tasty 2 for $6 chicken options, others have expressed disappointment with cold fries, inconsistent food quality, and missing items in their orders. It seems like the restaurant may have some room for improvement in ensuring consistent quality across all their offerings. Despite the varied feedback, I believe that every dining experience is unique, and it's worth giving Arby's of Grand Island a try to form your own opinion.

I drove through the Wichita, Benjamin Hills Arby's to grab dinner for the family last night. A man who appeared to me to be a manager took my order. I had to repeat it several times. As I approached the window a young woman l was there to take my payment. The man approached the young woman and caused her to move out of his way. He took my card. He left the window open. The man began berating the young woman as she stood in the place where the food is to be sacked up. I can literally hear the man verbally assaulting the work crew. The man then approached me, sitting in my car he appeared visibly upset. I made eye contact with the young woman. She looked as terrified as I was. I received a text from my son, asking me if I was okay because it taking so long. I told him that this man is losing it on the Arby's team and I don't have the food. But I felt really bad for this young woman. I didn't think she was safe. The car behind me was on the speaker asking for a fish sandwich. The man responded "we are out of fish". That car left the premises. So eventually he comes up and sees sacks of food. He yells at the young woman, why are these just sitting here? (The food was my order.) I wanted to ask him for the Lemonade that I had paid for but he was so angry I was afraid to ask as he was in a visible rage. I wish I had recorded the event. I had a hard time getting to sleep wondering if that young woman was okay from the public verbal assault she endured from that older man in her workplace. I won't go into what was in the sack as it really didn't matter to me at that point. This man should be reported and let go. He appeared to me to an abusive personality.

I ordered a Bacon Swish Chicken sandwich.
I unwrapped and it looked good.
I took four bites of lettuce, cheese and bacon and on the fifth bite finally bit into a small piece of chicken. By now I was not happy with my order.
The piece of chicken was a third of the size of the bun.
I paid for a premium sandwich but was provided a product that did not meet my expectations.
My wife had the new hamburger and liked it.
I guess chicken is a bit fowl at Arbie's.
If you are going to have it on your menu then it should be at least the size of the bun. I felt like I got ripped off.
Pat McLaughlin
Troy, Mo Arby location.
order ID AADD9MJEAEAW
10/11/24 12;19 pm

Earlier this week, I went to It Arbys and only wanted a beef and cheddar sandwich. I could only afford the sandwich because it was $6.95. I took it home to eat took the first bite and thought that maybe I got so much bread because maybe the meat shifted. I took another bite and barely got any meat whatsoever. I am including a picture. This is the most abhorrent disgusting excuse for a sandwich. I will never eat it Arby’s ever again, and I will make sure everyone I know does the same

Why would arbys not accept their own coupons? we wasted our time and money on gas and traveling for being turned down. Not happy about this at all now a days everything is overly priced and getting smaller and cheaply made. I am on a fixed budget again very disappointed in arbys in bel air md on bel air south parkway what is this world coming to you want our money but dont want to help out the only thing the cashier said is we have a 2- $6 deal no thank you I wanted to use the coupons to get a nice meal for 2 I would like a response and apology for this

Went through the Bixby Arbys drive through. Ordered a Turkey Reuben and chicken sandwich, I get home and opened the bag and did not have a Turkey Reuben, I had a Turkey gyro loaded with mayonnaise (I hate Mayo). I tried to scrape it off but it was saturated. The pita bread must have been microwaved because it was so chewy I couldn’t even bite through it. The same for my husbands chicken sandwich, the bun had to be thrown away (hint; you can’t microwave bread, it turns dry and chewy. Waste of $10

We ordered 3 of the 2for $7. Roast beef, 1 large crinkle fries and 1 order of macaroni bites. We got 1 BnC classic, 1 large crinkle fries, 1 macaroni bites 4pc. The total was $13.72 tax included. We waited 10 to 15 minutes only to receive a wrong order. The manager did credit back my card after I complained. The attendant appeared to not care and she moved slower than a turtle. The manager claimed they had many customers but that did not appear to be true. This is the worst service I have ever received at an Arby’s.

The GM at Dexter is very very rude to the customer and to the employees. She takes to them like they r dumb. She also goes to the bathroom just to talk on her phone. When they are not busy she is just sating around on her phone talking to her boyfriend she also is texting him while she is in the DT . She also goes to her car and gets high while she is clock in.

At 2:22:59 PM on 9/29/2023 I ordered two Greek gyros at the drive through and asked for a Senior Discount. I was told Senior Discounts cannot be given at the drive through window, I would have to come inside. I had received a Senior Discount at the drive through window several times before so I do not understand this new rule. To the cash register, there should be no difference between drive-thru or counter. You may reach me at [protected]@hotmail.com or text me at [protected] at your convenience. BTW, your specials you send me via email never work at this branch either. This is the Arby's at 05776 Vicksburg, MS at 700 Ceres Blvd., Vicksburg, MS [protected]). Normally their food is good so I have no complaint about that.

I ordered my order from the menu , I ordered 5 Army sandwich which was $10.00, 2 dip sandwich which was $6,00, 3 fries which was $3, and 2 mocha shakes, which was $4, I paid for it on my credit card when at home placing the order. I go to the Palmetto Florida Arby and a black girl with red hair waited on me and she said the order was not in. She told me to sit down and wait for the order to come in. I kept waiting and finally she said it still has not come in. I told he to just let me order it again and she rings it up to over $50, I said it should be $24.61, she said she does not have the prices that I used. She was so rude , refused to help me. I just walked out and she did not care. I like Arby's but, as a customer, I should not be treated like that.

Deborah Gionet-Herrera, [protected]@yahoo.com, [protected]

2409 51 St. Ct. East

Palmetto, FL 34221