DAMAC Properties’s earns a 3.0-star rating from 306 reviews, showing that the majority of property buyers are somewhat satisfied with their real estate investments.
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Handover
I am writing to express my profound concern and disappointment regarding the recent handover of Villa ZIN/SD155/ZK2200B ( Dated 12 Sep 2023), which I opted not to accept due to significant incompleteness in the villa's construction. it is with regret that I must inform you that the work conducted does not align with the specifications outlined in Schedule 1...
Read full review of DAMAC PropertiesMy Villa in Zinnia cluster was not delivered as per schedule 1 of my agreement with Damac
On August 17, 2023, I received a handover notice from Damac indicating that the work on my unit was completed, and the unit was ready for possession after snagging. In response to this notice, I promptly scheduled an appointment for September 12, 2023, in accordance with the communication provided by Damac. However, upon arriving at the property, it became...
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Replied
Damac refused to refund my money
I hope this email finds you well. I am writing to address a pressing matter regarding my investment in a unit at Damac Heights and an unfortunate situation that has arisen in this context. In the year 2020, I expressed my interest in investing in a unit at Damac Heights, specifically PRVB 1907, and subsequently paid a reservation fee of 20,000 AED along...
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Replied
Excessive delay in contract execution and handover
I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment. At this stage, I have paid...
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Unlawful charges
I bought a few properties from Damac, and when we approached the handover, they slapped my SOA with lots of charges, which are unlawful.
The first one is the BTU meter. I have asked them where it is mentioned in the SPA that I have to pay for BTU. They just laughed, saying that is not mentioned.
Then, there are lots of abusive charges for survey fees, upload fees etc. nothing to do with the owners. Then, they have fees for title deed delivery, which is electronically delivered. Such a shame!
Desired outcome: remove all the charges
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM along with your contact number and unit details, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
8% guaranteed return 5 fo unit arta/25/2516
This is the third attempt to get my Guaranteed RETURN 5 for my unit ARTA/25/2516. Replying to my former compliant posted on October 11, 2023, the DAMAC Properties Financial Department informed me that: - 5th payout is due on Dec.2023 (RETURN 5) - 6th payout is due on 15 June, 2024 (RETURN 6) so, you said that it will be 6 months between RETURN 5 and...
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8% guaranteed return on arta/25/2516
The path of a businessman who invests in DAMAC is strewn with unpleasant surprises. You start by being tempted by the 10% annual GUARANTEED ROI for the first three years. Then the pandemic comes and the ROI drops to 8%. You accept this change and sign the Sale Purchase Agreement for the purchase of an apartment in the RADISSON HOTEL, ensuring that you...
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Replied
Fitout department.
I bought a town house at Damac hills Amargo,
as we all know the house is so tiny its barely useable.
i was promised by all agents & Damac that an NOC for extension was easy to do & i can easily extens my house for a few meters so we can fit a 3 seater sofa (what a joke).
after i bought the house, the fit out department would reply with (extension requests are currently suspended until further notice)
now im stuck with a house i cant use because Damac refuses to tell me a timeline for an extension that i need to do to MY HOUSE.
i would appreciate if this can get escalated & i get a word from a decision maker & not a call center representative.
Desired outcome: Grant an NOC OR give me a timeline as to when im able to modify my house. I CANT LIVE IN IT LIKE THIS!
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
8% guaranteed return on arta/25/2516
My uma arta25/2516, signed 03 april 2021, has a promotion which entitle me for 36 month 8%guaranteed return annually, payable every six months (six 4% return payments). I received four payments. The return#4 (for period of time july-december, 2022) I received very late, on june 2023. While waiting for return#5 (period january-june 2023) I did open support ticket #306022 on 18 september 2023 asking to regulate payments in accordance with the uma, to remove payments delay. I received a ridiculous answer from finance department saying "... Therefore the extra payment will be adjusted against upcoming net return payouts"?!
Hello there! Did you forget 8%guaranteed return to which you have committed yourself through the promotion attached to the uma and the sell contract arta/25/2516?! You still owe me two guaranteed return payments of 4% each of net purchase price.
I continue to believe in the goodwill of damac management and I hope that my problem will be solved soon, in legal terms.
Desired outcome: How guaranteed is the 8% GUARANTEED RETURN stipulated in the UMA and in the Promotion attached to the Contract
I'll be very obliged to you if you can provide me the name of "respective team", possibly a contact person.
Thanks
We regret the inconvenience you have experienced and are here to help. Your concern has been escalated to the respective team, and they will get in touch with you soon to address it.
Regards,
Team DAMAC
Replied
Subject: frustration with damac customer service
Subject: Frustration with Damac Customer Service Dear Damac Customer Service, I hope this message finds you well. I am writing to express my extreme dissatisfaction with the AI-based chatbot service provided by Damac, specifically in relation to my ongoing request for replacement parking and facilities cards. I initiated my request for replacement card...
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Replied
Damac hills 2
This is impossible that I move to a new home and I am the first one to live, and in less than a year I am facing huge major issues from electricity to plumbing, water tank and they have the worst maintaince team, who just not equipped to deal with the bad materials and finishing damac added to the homes, I am really frustrated and wasting so many time on maintaince,
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM along with your contact number and unit details so that our team can take this forward on priority.
Regards,
Team DAMAC
Replied
Payments
This is how DAMAC stole $46,000 from. I am still in shock. In September 2022, I visited Dubai. While there, I set up an appointment to meet with a DAMAC representative to view some of DAMAC's new projects. I met with a man named Jawed. After the meeting, I made the decision to purchase a 5-BR townhome in the coming Lagoons. This home is not expected to be...
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Replied
Loams security
The security at damac heights was uncooperative, was rude to my client who lives in the building was also rude to me when I asked for their name they said I can complaint all I want. The supervisor was waqas who at the reception was being rude to everyone and dis not have the knowledge of the emails sent, their incompetence caused me trouble. This happened on 17 September 2023 at afternoon.
Desired outcome: Education of your employees
I will reach out as shaheen ashiq ali on Facebook.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
DAMAC seems to only hire incompetent staffs!!!
My project (AYKON CITY) has been delayed for 2 years - no updates were provided for many years and then all of a sudden, I received the Completion Notice demanding immediate payment (the official Completion Notice was backdated and arrived to me a month later!) Shortly after completing payments, I noticed there was an error on the updated SoA; The...
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Replied
Don't Invest with Damac Homes, if you don't live in Dubia.
DON'T INVEST WITH DAMAC IF YOU DONT LIVE IN DUBIA.
They will lie and pressure you to sell your properties to them at a cheaper price. They will use your money to complete the project and refuse to release key even through you are up to date with your payment plan. The payment plan given to you is a SCAM dont fall for it.
Handover team and leasing team will be pushing you to each others beware of DAMAC
This complaint has been resolved automatically due to user's inactivity.
We regret the inconvenience you have experienced and are here to help. Your concern has been escalated to the respective team, and they will get in touch with you soon to address it.
Regards,
Team DAMAC
Replied
Handover delay after 3 years
I am writing to express my disappointment and frustration with the handling of my property transfer. As you are aware, I made full payment for the property. I have yet to receive any confirmation or progress update. The delivery as states in the Contract is over two years due. This is unfair. This delay has caused me significant inconvenience and...
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Replied
Security supervisor usman in vera residence
Usman is making problem for our company since beginning, he doesn’t allow our guest to enter, he is stopping people who are coming to our apartments even after showing documents. I really can’t understand how someone that incompetent can be on supervisor position in such a great building like Vera Residence. We have many apartments in Vera and Reva and we...
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Replied
Misselling and delayed handover
We were sold an apartment by Sarah Mebarki at Damac who promised that new appliances, furniture, TV, and bedroom sets will be provided. She also informed us that there is no additional cost for AC and the cooling bill will be included in the Dewa bill. We had the handover meeting with Nessa from the handover team and to our surprise, we were offered...
Replied
How to talk and being kind to person
I want to make a complaint for the one of sales manager of damac company in united arab emirates! I want him next time to take care of the customer whovomes to buying a property in dubai! But the sales manager like lazy and not explaind in good way. And see people like we dont have money to buy for it! For me that is one of being rude.. I hipe that damac has a good sales spoke to the customer like the first world group did to us …
Desired outcome: take an action against this sales manager i hope that this sales manager will get their job good .. as we are tourist here and i we can go viral for this property how they treat customer
This complaint has been resolved automatically due to user's inactivity.
We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.
Regards,
Team DAMAC
Replied
Apartment handover and cheating by damac - orb 401 - damac hills
DAMAC is deceiving its customers by installing faulty and out of warrant equipment. Summary is below:
1. DAMAC sold the apartment (ORB 401) as "NEW" to me in March 2022. Condition was told as "NEW" and not OLD
2. So any equipment that is installed MUST be also NEW and NOT old. In this case the water heater was installed in 2014 which is 8 years less than the NEW apartment handover date
3. Either DAMAC lied to me that the apartment is NEW or DAMAC is deceiving its customers by installing poor old equipment
2. DAMAC is dealing with the contractors, NOT customers like me. If the contractor has installed OLD out of warranty equipment then it is NOT my problem. It is DAMAC's problem. It is not possible that DAMAC doesn't know what manufacturing year equipment is installed. If you want to contact the contractor to fix the issue it is your responsibility not mine.
3. In this case DAMAC allowed the installation of OLD out of warranty equipment. It is not my fault. So in this case the DLP period does NOT matter. The equipment is rusted. NEW equipment will never get rusted.
Now, even after repeated repeated calls and emails and explanation, the only worst response from the Loams team is "Your apartment is now out of warranty".
DAMAC is clearly running away from its responsibilities and deceiving customers.
Desired outcome: DAMAC MUST replace the equipment which was already out of warranty at the time of handover !! DLP warranty period is NOT applicable in this case
Hello !
No action has been taken yet. This is shocking. It seems as if DAMAC expects and assumes that the customer will eventually give up and forget about the issue.
Hello,
I don't use any of these. Please reach out to me on registered mobile number for the unit ORB-401.
I have again received the worst possible response from LOAMS team that the apartment is out of DLP period.
DAMAC is under complete denial of the wrong doing and is deceiving customers. Nobody is answering the question "How an equipment of manufacturing date which is 7-8 years fitted in an apartment which was handed over as new in 2022?".
There is no response to this. Only response is that the apartment is out of DLP. Pathetic and funny at the same time.
We are disappointed to read your review and will make sure all your concerns are addressed. Please reach out to us via our Facebook Inbox/Twitter DM along with your contact details. Our team will take this forward from there.
Regards,
Team DAMAC
DAMAC Properties Reviews 0
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Overview of DAMAC Properties complaint handling
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DAMAC Properties Contacts
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DAMAC Properties emailscorporatecommunications@damacgroup.com100%Confidence score: 100%Supportsocialdamac@gmail.com100%Confidence score: 100%
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DAMAC Properties address501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
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DAMAC Properties social media
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Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 04, 2024
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