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DAMAC Properties

DAMAC Properties review: Excessive delay in contract execution and handover

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7:44 am EDT
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I purchased an apartment from a seller on 4 October (date of transfer). The payment included an amount to be paid to DAMAC, to settle the seller's account with them. The payment was made on 4 October, but the transfer of the unit has still not been completed, and it is still not clear when I will get access to the apartment.

At this stage, I have paid DAMAC, I am paying back my mortgage, but I have absolutely nothing to show for it. I am putting money in DAMAC's pocket and getting nothing in return.

The customer service agents told me the whole process should be completed in 3 or 4 business days. 3 weeks later, and there has still been zero progress. This is beyond a joke.

What makes it worse is that the contact responsible for processing this, Rohit Bathre, is completely unreachable. He does not answer Whatsapp messages or phone calls. On the rare occasion I can get him to respond, he promises me it is almost done ("one or two more days", "this week"), then nothing continues to happen.

Desired outcome: The execution and handover to be completed as soon as possible, so that I have access to the unit I paid for.

Oct 23, 2023 9:33 am EDT
DAMAC Properties customer support contacts
Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

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Hello,

We are sincerely disappointed to see this and want to get this checked at the earliest. Please reach out to us via Facebook Inbox/Twitter DM, and we will take this ahead from there.

Regards,

Team DAMAC
Update by Nunya Beeswax1234
Oct 24, 2023 9:22 am EDT

I do not use Twitter / Facebook and so cannot use those channels. Please provide an email address for me to contact

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  3. DAMAC Properties emails
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    501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates
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  6. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Nov 20, 2024