CB Residential Sales DAMAC Properties Subject: frustration with damac customer service

DAMAC Properties review: Subject: frustration with damac customer service

Savio Rebello of US

Sep 28, 2023 4:15 am EDT

Verified customer

Resolved

Replied

Featured review

Subject: Frustration with Damac Customer Service

Dear Damac Customer Service,

I hope this message finds you well. I am writing to express my extreme dissatisfaction with the AI-based chatbot service provided by Damac, specifically in relation to my ongoing request for replacement parking and facilities cards.

I initiated my request for replacement cards several weeks ago, and the entire process has been nothing short of frustrating. The chatbot, which is supposed to facilitate customer inquiries and requests efficiently, has repeatedly shown its inadequacy in handling my case. Despite numerous follow-ups and detailed conversations regarding my request, it appears that the chatbot has consistently failed to retain information or provide any meaningful assistance.

I have found myself repeatedly explaining the same issue, providing the same details, and essentially starting from square one with every interaction. This not only wastes my time but also leads to a growing sense of frustration and disappointment with Damac's customer service.

I understand that AI-based chat systems can sometimes have limitations, but the level of sloppiness and inconsistency I have experienced with this particular chatbot is simply unacceptable. When a customer is facing issues as critical as obtaining replacement cards, they should be able to rely on a smooth and efficient resolution process.

I would appreciate it if Damac could take immediate action to rectify this situation. It is essential that the chatbot is improved to ensure that it retains information from previous interactions and provides more personalized and effective assistance to customers.

Furthermore, I kindly request an update on the status of my replacement parking and facilities cards. I have already waited for an extended period, and the lack of progress on this matter is deeply frustrating.

I believe that addressing these issues promptly will not only restore my faith in Damac's customer service but also enhance the overall customer experience for others who may be facing similar challenges.

I hope to receive a swift response and a resolution to my concerns. Your prompt attention to this matter is greatly appreciated.

Sincerely,

Navneet Singh

DAMAC Properties response

Sep 28, 2023 7:56 am EDT

DAMAC Properties customer support contacts

Phone numbers

+971 43 019 920

+971 43 731 000

Address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, AE

Website

www.damacproperties.com

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View all DAMAC Properties contacts

Hello Navneet,

We deeply regret the inconvenience caused and want to assure you that we are here to help. Kindly share your contact number and unit details with us via Facebook Inbox/Twitter DM, and we will promptly escalate this matter to our team and work towards resolving it.

Regards,

Team DAMAC

Resolved

This complaint has been resolved automatically due to user's inactivity.

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DAMAC Properties Contacts

DAMAC Properties phone numbers

+971 43 019 920
+971 43 019 920

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5%
Confidence score

Customer Service

+971 43 731 000
+971 43 731 000

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5%
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Head Office

+971 45 122 600
+971 45 122 600

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Ocean Heights Office

+971 43 763 600
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Park Towers Office

+971 48 183 300
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20%
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DAMAC Hills Office

+971 45 905 222
+971 45 905 222

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Sheikh Zayed Road Sales Office

+966 112 932 883
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Riyadh, Saudi Arabia

+966 122 330 210
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Jeddah, Saudi Arabia

+974 44 666 986
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Doha, Qatar

+965 22 498 727
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Kuwait City, Kuwait

+961 81 647 200
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Beirut, Lebanon

+234 14 406 188
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Nigeria

+86 400 617 8008
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China

+91 226 184 2433
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India

+7 499 999 2402
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Russia

+971 4 515 6111
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More phone numbers

DAMAC Properties emails

corporatecommunications@damacgroup.com

100%
Confidence score: 100%

Support

socialdamac@gmail.com

100%
Confidence score: 100%

DAMAC Properties address

501, 5th Floor, Al Moosa Tower 2, Sheikh Zayed Road, Dubai, United Arab Emirates

DAMAC Properties social media
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Nov 20, 2024