We was getting the run around when trying to check in due to the fact that staff was rude and uneducated about customer service when trying to talk to staff they was going back and forth with customer and one another on the lack of communication and knowledge and the room was not what we requested and the room also had bugs in it and the toilet did not flush properly
Desired outcome: Refund
IF the room was that bad, why did you stay? I have a feeling you are lying to get a free stay. IF you cannot afford a hotel room sleep on the streets or a homeless shelter.