Debonairs Pizza
Reviews and Complaints

I ordered a pizza at 20:22 and it is 22:10 still no pizza I do not mind waiting but not receiving my order is rude I am disgusted and disappointed because I order there pizza regularly.
DELIVERY ORDER
[protected]:22 PM
Accepted by the store to be Delivered.
Placed by:
Lomile Mohapi
[protected]
Reference: # 1530092
Debonairs Pizza Smith Street
455 Smith Street, Durban CBD
[protected]
5003
1 × 3 CHEESER 74.25
Size : Medium (23cm)
Pizza Base : Original
Cheese : Normal Cheese
Extras : Extra Toppings & Sauces
Half Toppings and Sauces : Mushroom
Half Toppings and Sauces : Onion
Half Toppings and Sauces : Jalapeño
Delivery Fee: 504 Bishopsgate, 504, 508 Anton Lembede St, Durban, KwaZulu-Natal, KwaZulu-Natal R 0.00
Total: R 74.25
Paid: R 0.00
Due: R 74.25
Cash on Delivery

I placed order for a Hawaiian pizza and the online order special fr to standard subs after 2 hours I phoned to asked where is my food and I was speaking to the manager he told me they are very busy for delivery but my food is out of the shop for delivery so I was fine with that then they phoned me back after more then 2 hours tell me they don't have subs where do the manager tell me the customery food is on the way and then tell me they don't have the food I ordered this is unacceptable and hope something will be done about this

On 19March2018 I ordered pizzas from the Uitenhage branch in Market street and waited almost an hour before they phoned me and without apologising told me that they are unable to make my delivery because their drivers are refusing to drive on a gravel road but eventually a driver called Jason did deliver my pizzas and when I ask him what the problem was he told me that he doesn't like to drive on a gravel road and he was forced to deliver my pizzas. Sorry to say I was highly disgusted and in future I will definetly not order from Debonairs.

Hi
On 1 September 2017 I made an order at the plumstead branch as I've been doing for years, I made the order at 19:28 my order came 2 hours later, cold and with the hot or not dot torn off the box of pizza, my mom got the order for me at the door as I was in bed with my then 10 month old baby, my mom told me about the pizza being cold and the sticker torn off, I told her phone the branch to find out what we should do as I no longer wanted the pizza due to its condition, the delivery guy starts shouting at my mother by this time he woke my baby up and I went to see that he was pointing his fingers in my mother's face shouting I was in shock!As I'm on the phone calling the store his still shouting and forced his way into our home my mom told him to please wait outside while we speak to the manager, he refused to do so!The conversations are on record and can be heard for proof, our neighbor was concerned because of the shouting as this was unusual, he came over to find out what was happening, during this the store manager phoned him and told him to leave my house, as he was speaking to her (in their own language)he got into his car and left, about 10minutes later he arrived with 4 police vans, the police asked what had happened and spoke to the same manager, they then told us that he was told to leave my home, which he refused.The next day the branch owner came to my home, apologized I gave him the money, even the pizza was never eaten !Next day 2 detectives came to my saying that this guy /Debonairs has laid a charge against me for theft and assault, I got arrested was belittled and humiliated!Since then I've been up and down to court, we've even been to mediation and his just refused to settle this issue(keeps hinting to compensation), it's now going to trial on the 23/02/2018
This i still find so shocking and I'm utterly disgusted with the whole situation!

On friday 19th January i phone and order for take away as i doing the last 3 years 2 times a week.The delivery man was 25 min late as we walk inside the house i saw the sticker on the box already turn black...but it was late so i leave it there to give my kids food..and as my son was eating he found a hair on his pizza! This was so awefull, they threw the whole pizza away...money in the water for me as i single mother.
I will never ever buy anything from u again..im so dissapointed.
Regards
Belinda

My wife and I ordered pizza delivery of pizza takes more than 2 hours. Spoke to this rude manager by the name of Sibusiso, I am very disappointed in the service received from Debonairs and it so called manager. I want you to sort your staff out, take them to training again. As for Sibusiso he does not deserve that job whatsoever, I want to know what you guys did to penalize him I want to see proof of that.

I placed an order of 2 pizzas for my mom & I at the Debonairs Century City Branch & received a buzzer, my mom & waited & waited and the buzzer did not go off so I told my mom I must go find out wat is happening only to find my order along with many others waiting on the counter top. When I explained that the buzzer did not go off yet I seems order there I was asked where was I standing & I said just around the cnr then was given my order I felt that pizza in this & immediately told that assistant tht the pizza was cold & tht I wasn't happy with th fact that is was laying on the counter & no indication that it was done, no beep fm th buzzer. I expressed not being happy about it & was told tht he will call the manager. The manger came never even introduced himself but u immediately explained that the buzzer did not go off but my pizza was lying on the counter & it is cold asked him to touch it but he refused saying his hands was dirty then sad but thbox is warm. No apology! I then said yes tht may b tht the box at the bottom is warm but the pizza is cold & again said u can feel it cause I did. He gave me such a horrible look tht I actually cud not believe this man. He then said where was I standing so I said as I mentioned to his assistant, he said that buzzer do not carry tht range & tht his people wud have told me that pizza wud take 15-20 Min to b done so I said to him, noone said anything bout time & tht is not the point cause I received a buzzer & it did not go off, he said again but my people wud have told u the pizza will take 15-20min again I had to repeat myself and say noone said anything about time & if they buzzer has no range was I supposed to stand in front of the counter & wait for it. He just kept giving me a look tht disturbed me even more. Tht man Gafni customer services skills nor any common decent etiquette. He then said I will have others made & I said how long will that take cause check the time on my slip & check the time now I have already waited more than an hour for 2 pizzas he said 15min & I said tht is not acceptable y not give me 2 from the counter there was so many on there & he said he can't give me others then said again I will make others I said again I am not prepared to wait he just gave me another stared look as if he was annoyed & more angry than wat I shud b being the customer, I cud not believe wat I was going thru I was so sick to my stomach as Neva before have I Eva Experienced such bad service let alonw disgraceful attitude from a manager. He walked away saying he will try to get it done &, out in 8min I was so in shock I cud not respond immediately then shortly after possibly within a minute or 2 I asked the assistant to call the manager & say I want my money back. He said can't he will shout at me which shocked me even more it seemed this guy was scared of the manager & was possibly shouted at before. I said please call him cause I want my money back. You wud think tht was all but it got worst. My experience of bad service received went to a whole other level. The manager Guy came with an even worst attitude & refused to give my money back said the pizzas was in the oven already I told him well I do not want them pizzas any longer & that I wud like my money back, he again Refused & insisted that the pizzas was already in the oven I then had to demand my money back & said directly to him "I do not want your pizzas I want my money back & was forced to raise my voice which in not my character at all especially after asking if he thinksi was lying earlier. This man forced meto get angry which was not wat I wanted I wanted service. My mom at the time was waiting & hungry. He then demanded me to give th slip or he can't give my money back, I told him I am keeping the slip he can printing another take th reference from the lip. He said he can give my money back if dnt give my slip & gave me another look. I said I will not cause I am going to report him & need th slip as evidence he said then he can't give my money bavk with attitude. Then I said well take a photo wit your phone & I will keep the slip. He refused & said he will not give my money bavk without a slip. I cud not understand who is this man, he can't b a manager Neva... I asked his name again & started writing it down on the back of the slip, he then said to me I want the slip or u can't get your money & you must put your details on there, I ignored him & continued writing, I felt like leaving without the money but thought No! Tht is my money gosh! Do I said here is the slip & he then said I need your contact number so I said I refuse to give my contact number, he then said again then I can't give your money back, this man kept threatening me to say I cud not get my money u can imagine wat I felt at that time cause I can honestly say, words can't describe, I took out my phone & took a pic of the back & front of the slip. He wrote his name on another slip & gave the to me & said I want the slip to give your money back. So I took a pic of tht too & took it. He must have asked another assistant to give my money back cause he walked away without saying anything, I took it & left I told my mom wat had happened & she said she was so concerned cause I took so long & got worried Theni said this man was do rude. We left & stopped at KFC at the Shell garage outside & u wud not believe the Amazing service I witnessed from the manager there towards both the staff & a customer.

I would appreciate it tht this be addressed as a grave concern, I wud not like others to experience wat I did let alone my emotions. I do not think tht tht manager shudeven manage staff but shud go on a soft skills cause as well as learn extensively on wat customer centrics is all about!

Hi, My Name is Lerato I bought pizza at debonairs mall of the south on the 27th of at about 12pm November 2017. The service was so bad & there was not even a queue, the ladies that worked the Monday were firstly arguing on who take the order & prepare the meal. And did that infront of me as a client which was not appreciated. When I got home as i preferred take away only to find the pizza burned. This is really not appreciated & not really pleased as a client. I have attached photos of the pizza

So on the 24th November 19:30 I placed an order for an on the double deal for delivery and was told it would take 1 and half to 2 hours. By 22:00 I had received nothing yet and nobody answered my call for the next half hour that I tried calling. Note I jade no food in my house at that time which is why we ordered the pizza. We all just went to bed extremely hungry. I have 2 kids age 8 and 6 who fell asleep hungry. I didn't even have bread. It is 13:30 the next day, 25 November and still nothing? What kind of service is this? I received a call 01:30 in the am from them, I was sleeping. That is not a decent hour to call. So I called them now and I was asked if I would like to replace my order. Why the hell would I do that? I must pay for something that I had ordered yesterday? Almost like nothing is wrong? Are you serious?

bought a on the double feast, the breadrippers cheese were stuck on the pizza box and the pizza had barely toppings on the sauce were to much and last but not least the cheese were not well spread. If this are not going to be taken seriously I will make a thing on social media. That stuff are not R210.00 worth i want my money back and not just another pizza

I placed an online order at 11:13
Received a call at 11:20 to say that they dont do it as I ordered.
I explained to lady that Online it accepted and processed my order.
She said well we dont do It like that. She then asked me to hold for the manager. Then sing in my ear and dropped the phone.
I then went online for technical assistance. The lady contacted the store and mentioned that its misleading to me as the consumer not to get what I orderd online by the spesifications put down by Debonairs.
She then confirmed that delivery will be at about 12:13.
At 12:30 I went online again and she advice me to contact the store.

The manager then phoned and said they didnt get my order. Which I said is impossible cause the lady of the store said they dont make it as advertised online.
Then I hold and the manager said 20mins and my order will be there.

Then about 2 mins after that a lady phoned and say they dont dont do it like advertised online.

Its been 2hours and 20mins and still no pizza.

I ordered a large chicked crammed crust at debonairs only to receive dough wth tomatoes and highlights of mushrooms and 1 very tiny piece of chicken. Thank God, i wear glasses i could have easily missed it. Its very disappointing to pay R166 only to receive that. This is not the first time someone needs to investigate whoever is running the Halfway gardens branch.

I would like to complain about the service at Debonairs- Retail Crossing ( Little falls). Each time I order the above pizza, they put less meat, less cheese and I have to fight and return pizza all the time. On Friday it was worse, I ordered @ 6:30 and delivery was made @ 8:30. My kids were hungry and pizza was dry couldn't even return. Can you help with the matter please. My kids love Debonairs pizza, but we fight with every order at this particular store.
My name is Machaka
Contact mosia.[protected]@gmail.com

Hello

This is the second time of not beeing satisfied:- my pizza was full of source cheese with a contable topping of polony cubes Why ist called meaty enstead sorcey😯 today tried different store the dough is white full of cheese and countable cubes of meat I am not happy at all spent close to R150.00 for uncooked dough decorated countable cubes of polony ?

Still have not even had a response.

Good day

Is the norm for Debonairs pizza? Delivered cold the second time around. Not even an apology! Till now still have not heard a thing from anybody. We have been loyal customers for years and this is the service we are now getting. I think this will be the last time we will be supporting your brand due to poor service delivery.

Hope you dont treat your other customers this way going forward.

https://www.debonairspizza.co.za/About/Legal-Info

Regards

Greg
----- Forwarded by GREG S FARR/TCM DURBAN/TCM Software & Services/ZA on 10/11/2017 11:16 AM -----

From: GREG S FARR/TCM DURBAN/TCM Software & Services/ZA
To: [protected]@telkomsa.net
Date: 10/05/2017 01:40 PM
Subject: Fw: Your order is being prepared

Hi

Please note pizza was delivered late again and also cold

Regards

Greg
----- Forwarded by GREG S FARR/TCM DURBAN/TCM Software & Services/ZA on 10/05/2017 01:39 PM -----

From: GREG S FARR/TCM DURBAN/TCM Software & Services/ZA
To: [protected]@telkomsa.net
Date: 10/05/2017 09:05 AM
Subject: Fw: Your order is being prepared

Hi Blessing

Can we please have our pizzas by lunch time today please.

Regards

Greg
----- Forwarded by GREG S FARR/TCM DURBAN/TCM Software & Services/ZA on 10/05/2017 09:03 AM -----

From: GREG S FARR/TCM DURBAN/TCM Software & Services/ZA
To: [protected]@telkomsa.net
Date: 10/03/2017 12:42 PM
Subject: Fw: Your order is being prepared

Hi Blessing

With regards to the below can we please get our pizzas today if possible. If you could please send sweet and sour rib, creamy chicken and on veg one we would greatly appreciate it.

Regards

Greg
----- Forwarded by GREG S FARR/TCM DURBAN/TCM Software & Services/ZA on 10/03/2017 12:39 PM -----

From: GREG S FARR/TCM DURBAN/TCM Software & Services/ZA
To: [protected]@telkomsa.net
Date: 10/01/2017 09:05 AM
Subject: Fw: Your order is being prepared

Hi Blessing

As per telephonic conversation yesterday our pizza was delivered to us at 14:59pm and was ordered at 13:49pm Upon delivery it was cold! Your policy states that if it is cold it is free. I have paid and tipped your driver because it was the right thing to do. I would like Debonairs to honour their policy and replace the three cold pizzas.

As you will see in your records we buy from you regularly and have supporting you for years and would like to keep it this way. See below details.

Regards

On the 04/10/2017 I placed an Order telephonic at Debonair library gardens in polokwane aroud 16:15 they told me my order will be there in 30 minutes time .but to my surprise i ended up calling them around 17:50 to check how far is my oder as i was knocking off at 18:00.I spoke to ANELLE who told me she is not in to the store and she will check what causes the delay and come back to me ...and guess what i have been waiting for her call till today

HellopeterMENUManager IncompetenceA review of Debonairs Pizza by kabazaa002on 29 Sep 2017Like Share Comment Report Supercharge ConvertManager IncompetenceGood Morning Last night I wasted my petrol to OR TAMBO Debonairs at 8pm because for I personally they make the best Cram-Decker Pizza.. My wife & I arrived there wanted to place our Cram-Decker Pizza order and we were told "It's Finished we can't order that" without even given a second choice by the cashier named Hlonipile & with the worst face & attitude ever As we trying to figure what else to order she just threw shade at us and went on trying to assist the person behind us right in our faces, so we figured ohk let's order Steers then and as we were about to move too Steers their Manager Phindile and her staff started Laughing so my Wife went back to ask what's the Joke about? They just stared at her as someone else 1 of their friends ordered the same Pizza we wanted to order and we were told "it's finished" now as I am questioning the Manager Phindile that why is't she's allowing such behavior in her store on her shift she told me She won't listen to me as I don't want to hear here and began raising her voice at me, telling me that there's nothing that I can do to her, utterly Disgraced I have been in Sales for 10 years and I am A Regional Sales Manager for a Reputable Company & I steer a very Powerful Sales Team & never have I ever seen such rude manners especially from a Store Manager Phindile, Cashier Hlonipile and their cook I forgot his name. There's about 5 Debonairs outlets where I live BUT I drive all the way to OR TAMBO Debonairs as they make the best Cram-Decker by far and only to be be belittled & talked down to by the Manager Phindile using her powers because she's behind the counter. In Sales you put Respect before anything else, in my Company Manager Phindile would face consequences. Debonairs this should be a task to make sure your Team is being well trained & remember Word Of Mouth is a very crucial form of Communication that can make or break and for now I am disgusted by the service I received. .

Very Bad Service!

We ordered a Cram Decker online at 7.41pm on Friday 22 September 2017 and by 10.22pm have not received it. We called the shop 4 times and each time was promised it will be by us soon. The 1st time after an hour when we called they said the pizza was still in store. A Shakeena picked up at 10.10pm and said she was going to call the driver and call back. She never did. We will never buy from this client again and will tell every one we know of our bad servive we received from Debonairs.

I ordered a chicken & mushroom and a veg pizza last night from the Highlands Mall Debonairs in Centurion. It was absolutely aweful! There were two pieces of chicken on the pizza, loaded with mushroom & horrid sauce instead. The sauce on the veg pizza, was equally horrid. After two bites of each pizza, l threw them into the bin. Waste of time, effort, money and petrol. Debonairs has lost its appeal and no matter what new range it may come up with, it will remain a big NO-NO! Do something to redeem yourselves Debonairs! You will soon close your doors if you don't!

Good day

We ordered pizza from the Deboniars Phoenix Plaza yesterday and was really disappointed with the pizza overall.

The pizza barely had toppings and there were even slices with just cheese and sauce on it.(please view image)

My spouse or myself order quite the Deboniars Phoenix Plaza and for the past 6 times we did not receive serviettes as we were told that there is a shortage of serviettes at the store.

Yesterday the delivery person named Friday went back to the store and got us serviettes. Previous delivery drivers did advise us that a lot of people are complaining about the Deboniars Phoenix Plaza.

After the pizzas we received yesterday, I doubt we will be ordering from the the Deboniars franchise again and will not recommend same to any one else. Service and pizza used to exceptional and have now deteriorated quite drastically at the the Deboniars Phoenix Plaza and it is disappointing.


Thank you

Shelena Naicker