Debonairs Pizza
Reviews and Complaints

OMW... This is now really one of the most pathetic results I have seen in years. The message came trough that they will contact me. But yet nobody has phone to apologise to me on what happened. Really. Come on man. How should I go back to a Debonairs store to make use of them again without proper service. This is not just annoying, but it shows the public how customer service looks like. So pathetic. I will get the word out on how they treat their customers. I have lodged a complaint with head office, no response. I have come to hallo peter, got a response but nobody sorted out my problem. They did not even bother to phone me. I have lodged a complaint on Facebook. Asked me for my number. But yet no response. Come on man. How do you work. Do you take as long as possible to sort out your customers. This is rather pathetic if you ask me. I will get the word out. I am tired of the ### service that I get.

I would like to inform consumers of a situation that my partner (Jacques Engelbrecht) and I encountered at the Sea Point branch on Saturday December 8, 2012.

We are deeply disappointed about the blatant homophobia we experienced on this day.

My partner ordered two triple decker pizzas and while we waited we noticed that certain members of the staff were staring at my partner and I. He asked them why they were staring and they continued to shamelessly do so without a verbal response and the entire staff on duty (including those in the kitchen whom had by now appeared to stop preparing food to watch the situation unfold) started laughing and talking amongst themselves.

We began to feel exceedingly uncomfortable and progressively agitated.

My partner again asked why they continued to stare and it was at this point that who we assume to be the manager, handed us our meal without a word or even so much as an apologetic gesture.

This kind of service is unacceptable and we have spread the word via various social media platforms and contacted Debonairs via their website.

Saturday the 20th of February I ordered two Pizzas and PAID for them. Monday the 22nd of February Mr Lategan(manager) called me and said I need to come into the branch and pay for the extra 2 pizza's I took. I told him I only ordered and received 2 pizzas and they were paid for. He then said he has video footage of me taking the pizzas and I didn't pay for it and if I do not come and pay for it he will call the police. I wrote to Debonairs on the 23rd of February and after 12 days still did not receive a response to my complaint. I called numerous times to follow up on the complaint and I was just told that they were looking into it. The manager who called me and accused me was so rude and I was totally disappointed that I didn't get any feedback on my complaint especially after calling to follow up and still not getting a response. I get pathetic and horrific service from a manager and then nobody gets back to apologise. The call centre agent mentioned that their system said the manager made a human error. If rudeness and falsely accusing is a human error then I guess all crime can be classified as a human error!

I am extremely dissatisfied with the service and food I received on Friday night (30 October 2009) at Van Riebeeck Park Debonairs!

I had to wait for an order which they made incorrectly 2 times, third time lucky I guess! Debonairs took almost an HOUR while I had to sit at the store and wait for the pizzas that could not be done properly the first time, and. By the time all the pizzas came and I finally got home, the rest of the pizzas were cold!

I dealt with one lady, leaving one lady at the teller and no one to answer the telephone, The telephone rang constantly and the queue was out the door (in the pouring rain). If this is the service you give customers and expect your customers to wait for, I will not be returning, nor bragging about.

I called to order a pizza, I order a standard and pay for a standard and they delivered a the real deal size which is smaller. I call the branch to complain about the Pizza size. The Manager promise that he would person to collect and deliver the correct size in no long than 30 minutes and am told not to eat the one that was delivered. I wait for 45minutes and nothing arrives. I called the branch back and the manager tells me that the size is correct without looking at it. Then tells me that he was too busy with other things. Well he now thinks that he should send some to collect. Now I must wait another hour before I can get my lunch. I don't think that this is proffessional and it is very rude to me as a customer it is now 14h30 and I am still waiting for my lunch. I will never use this branch and tell my friend of the bad service received fro your branch.

Yesterday (6102009), I went to Dabonairs (Sandton City) to buy a SUB and a drink which I was charged R 30.00. 20 minutes later I requested my food. No one at that restaurant could say why my order is delayed, I didn't receive any explanation nor an apology on why my order was not ready. People came in and out of the restaurant as though I was none existed to waiters. I am bitter, Irate and Livid to say the least as I made the order at 14:45 and left 15:20, with no SUB. I bought a drink at Dabonairs for R30.00. I demand my money back and you can keep your pathetic service. i will not spend a cent in that place ever. I have never received such below standard service at any other Dabonairs in the country. I must say, they are the worst by FAR.

While we were waiting for our food, we saw the chef using his bare hands to apply toppings onto the pizza. the two pizzas we ordered were not the right shape and not even cut the way it should be. when we got home and opened the boxes, we found that hardly any cheese is to be found on the pizzas and one really has to search to find the topings. the toppings were dry!

After this ordeal, we went back some two weeks later to find that none of the specials were available to us (same as the previous time we were there). We ordered the tripple dekker meaty pizza also to find that the 3 layers, specially the 3 bases that was used were not the same size, were dry, did not contain enough sauce or toppings and were overwhelmed with origanum. We ordered extra cheese on the pizzas but found that this extra was non existant.

We will never go back to this franchise! We are disgusted by the way the owner wants to save money and robbing us of the pleasure of quality food. We are very up to date with how food should be like and this franchise is a disgrace to Debonairs!

It is over two weeks now that I had made a complaint about the deteriorating quality of Debonairs pizza to the manager of the Rondebosch branch and made the same complaint through email to their customer centre. About a week ago, I made a complaint on Hellopeter.com and somebody from Debonairs replied to my complaint saying that somebody would get in touch with me. Somebody is still to get in touch with me regarding the whole issue. This behaviour from Debonairs clearly show that they do not care about customer complaints. I am now more and more convinced that I will never step into Debonairs again due to their bad service.

On the 19 September 2009, I purchased a large pizza something meaty pizza and the new tuck. The something meaty hardly had any meat it was very small and basically no cheese. I am regular customer at Debonairs all over SA and this way below their standard. Two years ago I had the same problems with Debonairs and decided not to buy it when that outlet again. I bought the new pizza tuck and it was dry as a card board.

I had such a bad experience with your pizzas! We bought pizzas at the Tokia store and grossly it had a few hair strands melted on it. We returned it and all they could say was do you want a refund? How can you sell this to us the consumers! I refuse to ever eat from your store or any other store for that matter!

Please don't buy at this store!It disgusting!

By phone I ordered a 4 seasons large and was told it would be ready in 8 minutes. I arived 10 minutes later paid for and received my order. When walking towards my car I noticed the box was not very warm and noticed about the red dot. which was black. I immediately returned to the branch and was told that the free pizza only applied to deliveries. I left but when I got home I found the pizza to be luke warm and very floppy.

I think my pizza was not made fresh from my order as it was ready to quickly and I assume I was given a cancelled or unfetched order as it was quit busy (friday evening 5.30pm.

Also Debonairs should take a complaint seriously instead of fobbing it off or say on the box that the free pizza only applies to deliveries.

On 26 August 2009 at 17:55 we placed a delivery order with Debonairs in Banbury Cross and was told that the order would take 30 -40 minutes to be delivered. At 18:30 MIldred from Debonairs phoned and told us that the cocktail cheese sausages were out of stack, yet we ordered it 35 minutes before and the order should have arrived. This is ridiculous first of all, how can they not advise us when placing the order that they were out of stock and ohone us wen it was supposed to be delivered. So we request that hey give us anotherside at the same price as we were quoted, Mildred refused and we requested to speak to the manager, to which Arthur took the phone, Arthur then promised to call us back which he did and gave us the new side for the same price. The order has only now arrived and it is ice cold and has left me with a sick feeling because of the way the situation was handled. This is not the first time we have had trouble with this Debonairs and feel that as a franchise some kind of conformity must be maintained.

I ordered supper from Debonair's a few days ago, and I was terribly disgusted by the level of service and lack of regard for any business ethics either. I ordered a pizza (amongst some other items) and specified (and paid for) extra cheese on the one.

After waiting a whopping 45 minutes for a simple order, my first annoyance was when I asked the attendant why it had taken so long, she simply looked at me blankly, shrugged, and then walked away offering me no respite whatsoever.

When I got home, I then found that there was ZERO evidence of any extra cheese on the one pizza. I called Debonairs and where I spoke to the manager Nozipho, who did not much offer much help either. I would have drive back to the store, she would have to decide whether or not there was indeed no extra cheese on the pizza, and then make me wait probably another full hour before I could finish my meal.

Upon telling her that part of the pizza was eaten (as we were exceptionally hungry after the long wait), she objected even further. Furthermore, I found her to be very rude, and the general atmosphere of the staff at the branch is one of unhelpfulness.