DeepDiscount
Reviews and Complaints

Many orders, many years, always on time, well priced, and helpful. This site is one of the best options on line often priced better than Amazon!

Very fast shipping, fair prices, great customer service! What more could you ask for? Just don't order any redbar stuff because its all trash and a waste of money. Worst podcast going

I have, never had any issues with Deep Discount. Sounds like someone is giving false information. You, have to understand that it's taking longer for orders and packages to be shipped because of Covid19. Covid19, has changed everything.

Read some other negative reviews, and I'm very surprised. I have ordered literally over 100 cd/dvd's throughout the years and only had 1 cancelled order. I've returned unwanted cd's for full price without problem. Was always able to contact customer service by phone or email.

I've had mixed experiences with DeepDiscount.com. I used to order from them seven years ago and they were great. The delivery was fast and their customer service was top-notch. However, my recent experience with them has been quite frustrating. I ordered the PS4 Gold Wireless Headset in the glacier white color a month ago for the amazing price of $89. I had been searching for this color everywhere and was thrilled when I found it on DeepDiscount.com.

However, it has been a month now and I still haven't received my order. When I called their customer service today to inquire about my order, the agent initially told me that DeepDiscount.com doesn't sell headphones. I was taken aback because I had already placed an order for the headphones. After giving them my order number, the agent admitted that they do sell headphones. I was then passed around a telephone tree for twenty minutes and every time I was told the agent would be right back. But the agent never came back.

When I called back, I got the same agent who told me they were very busy. I was given the option to leave my number and was told that someone would call me back within the hour. However, it has been nine hours now and I still haven't received a call back. I have decided to cancel my order because I cannot wait any longer.

Overall, my recent experience with DeepDiscount.com has been disappointing. Their customer service has been unresponsive and unhelpful. I hope they can improve their service in the future because I used to be a satisfied customer.

This website, DeepDiscount, is a big NO NO NO NO from me. I know some folks might have had good experiences, but my experience was just like everyone else's. This company is so sketchy that I had to call my bank and cancel my Credit Card because I was so suspicious.

They charged my Credit Card, but then the charge disappeared, and then they cancelled my order. First of all, PayPal doesn't work with them, even though it's an option to pay. That means you have to give them your Credit Card info. Then you get an order confirmation email, and then all communication STOPS until you call to follow up on where your shipment is. When you call, they tell you that "A COMPUTER GLITCH CANCELLED YOUR ORDER" and that you have to reorder.

So, I reordered over the phone and gave them my CC # again. But, again, nothing happened, and no shipment arrived. When I called to follow up, they said that my order was cancelled AGAIN. Then, they sent me an email saying that they declined my card and that I should call my bank!

Even though it was a GIANT hassle to cancel my card, I'm relieved that I did. I have zero trust in this company, and I'm happy NOT to support them.

Been shopping at DeepDiscount for a while now, and I gotta say, it's not what it used to be. Prices have gone up, and the quality of their stuff has gone down. I bought the complete 8 seasons of CSI, and it was supposed to be brand new, but when I got it, most of the DVDs had damage inside the cellophane. One of the disc holders was busted, and some of the slip jackets were missing. It looked like someone had already opened it up and watched it before they wrapped it back up and sold it to me. I tried to contact DeepDiscount about it, but they wouldn't replace it or give me a refund until I sent it back and contacted them again. It was a real hassle. The only good thing about it was that the DVDs played fine, which is more than I can say for some of the stuff I've bought on eBay. But now that I know that DeepDiscount is trying to pull a fast one on me, I'm not gonna shop there anymore.

When I first put in my order on DeepDiscount's website, I was excited to see that all the items I wanted were listed as "In Stock." However, when I received my package, I was disappointed to find that only part of my order had been fulfilled. I decided to call their customer service line to find out what was going on with the rest of my items.

The representative I spoke to informed me that one of the items I had ordered was now on backorder. I asked them to keep it on backorder in case they were able to get it in stock again. However, a few hours later, I received an email from DeepDiscount saying that they were cancelling my order altogether. This was not what I had requested when I spoke to the representative earlier in the day.

I was frustrated by the poor communication from DeepDiscount. They had given me incorrect information on their website and then refused to honor my request to keep an item on backorder. As a result, I ended up having to pay over $40 more for the same product elsewhere. This was a huge inconvenience for me, and I felt like DeepDiscount didn't care at all about their customers.

I have been a loyal customer of DeepDiscount for a long time, but this experience has left a bad taste in my mouth. They showed no consideration for the problems they caused me, and they didn't take any responsibility for their mistakes. It's clear that customer service is not a priority for them, and I would caution others to be wary of ordering from them in the future.

I recently had a not-so-great experience with DeepDiscount. I placed an order over the phone on December 17th, 2018 and paid extra to have it shipped before Christmas. However, December 24th came and went and I still hadn't received anything. When I called to follow up, they told me that my order had been cancelled due to a problem with my credit card. I reordered the same item again, after correcting the credit card information, and was given a new order number. But once again, the item never arrived on December 27th as promised.

When I called to inquire about the status of my order, they told me that they had been trying to call me to confirm the shipping address. I never received any such call. I reconfirmed my address, but when I went to check the order status, I couldn't find anything. So I called for the fourth time on December 28th and was told that the item was actually on backorder and had not yet shipped. No one had bothered to tell me that it was on backorder.

At this point, I was fed up and asked to cancel the order. However, the customer representative couldn't give me a cancellation number and said that I would receive it via email in a couple of hours. I asked to speak to a supervisor, but was told that she was too busy to come to the phone. So I called my credit card company right away to stop payment.

Overall, I was disappointed with my experience with DeepDiscount. It seems like they were trying to trick me into believing that my order had been shipped when it hadn't. I also found it frustrating that they couldn't give me a cancellation number right away and that I had to wait for an email. I'm not sure if I would order from them again in the future.

is always a plus, so I can't complain too much. Also, their website could use a little updating in terms of design and user-friendliness, but it's not a deal breaker for me.

Overall, I highly recommend DeepDiscount.com for anyone looking for great deals on DVDs, CDs, books, and video games. They have a huge selection, competitive prices, and free shipping on orders over $15. Plus, their customer service is top-notch and they always respond promptly to any inquiries or issues. Don't let the outdated website design or slow shipping deter you from checking them out - you won't be disappointed!

This company has gone drastically downhill after it was acquired by the galactic empire which is Alliance Enterntainment/SuperD.

They now have the worst customer service in the history of the world.

Prices are great for the most part but good luck getting any sort of decent help or satisfaction when they screw up your order (THEY SENT ME AN EMPTY BOX BECAUSE THEY DID NOT TAPE IT SHUT! AND I LEARNED THROUGH A MUSIC FORUM THAT I AM NOT THE ONLY ONE THEY DID THIS TO EITHER!).

I went round in circles with their customer service trying to get a refund until finally after 2 months they gave me NO CHOICE but to complain to my credit card company. This despite the fact that I gave them umpteen chances to fix the situation including at last contact with them when they promised to refund my money within 5 business days - and I waited 12 yet still GOT NOTHING.

Then to add insult to injury, their sister company - which used to be a GREAT place to buy import CDs, called "ImportCDs" - which also has been swallowed up by Alliance/SuperD - after my CC refunded my $ that DD owed me then ImportCDs CANCELED an order I had with them, providing me only with a cryptic and nonsensical form letter email saying that my credit card company would not "authorize" the charge, leading me to waste time dealing with the CC to find out what was up with that (nothing was - they had no idea why the charge was "declined" because it was not), which then caused me to waste yet more time on phone with ImportCDs only to learn that according to them I OWE THEM $$ since I did a "chargeback" (causing me to scratch my head wondering what "chargeback" did I ever have to do against ImportCDs? Answer being NONE - but unfortunately because of the undisclosed link between the two entities ImportCDs now will not fulfill any of my orders DUE TO THEIR DEEPDISCOUNT'S SCREWUP & FAILURE TO FIX THE SITUATION IN THE FIRST PLACE).

I have had problems in the past with both companies that were minor but annoying (very hard to get refunds from either when they fail to fill orders) but nothing like this current mess.

Steer clear at all costs unless you are willing to take a chance that they will actually process your order correctly, that they will put tape on the mailing box to prevent the contents from disappearing b4 it reaches you, that they will refund your money when they screwup etc etc. Problems happen, I can live with that, but their customer service is so poor that even the most minor issue becomes a major hassle.

Oh & of course thanks to the wonderful USPS service for delivering me an empty box, putting stickers on it to indicate that (without checking off the actual boxes or initialing the one sticker like they are supposed to) plus to add further insult to injury marking it as "delivered" in their delivery confirmation system.

I recently placed an order through Amazon.com and the seller happened to be DeepDiscount.com. Although I received my order in a timely manner, I was disappointed to find out that I had received the wrong item. I immediately reached out to DeepDiscount.com via email, but it took them quite some time to respond. When they finally did, they gave me instructions on how to print an address label to return the wrong item. I couldn't believe it! I have to go through the trouble of printing an address label, packing the wrong item, and returning it?! No thank you!

After reading other reviews, it seems like this is a regular occurrence with DeepDiscount.com. I just can't understand why Amazon continues to let them do business on their site. Needless to say, I will be very vigilant of this company on any further purchases and will stay away from them. I have also decided not to buy from Amazon.com anymore and have removed their app from my smartphone.

So, if you're thinking of buying from DeepDiscount.com, I would advise you to be very careful. It seems like they have a lot of issues with sending out the wrong items and their customer service is not the best. Buyer beware!

I've been buying stuff from DeepDiscount for a while now, and I gotta say, it's not the best online store out there. Don't get me wrong, it's legit and all, but I've had some issues with them. Out of all the orders I've made, only half of them actually made it to me. The other half got canceled for some reason. And it's not just me, this happens to a lot of people, especially when they have a good deal going on. They'll post a sale with no limit to how many you can buy, and then they'll run out of stock and cancel a bunch of orders. It's frustrating, man.

And even if your order does go through, shipping is usually slow. I mean, it's free, so I guess you can't really complain too much, but still. And if you try to cancel your order, good luck with that. They'll probably just ignore you.

But hey, at least they're a legit business, right? That's why I gave them 2 stars instead of just 1. But honestly, if you're looking for a reliable online store, you might want to look elsewhere.

I gotta say, I'm pretty disappointed with DeepDiscount. I ordered some movies on December 11th and they took the money out of my PayPal right away. The next day, I got an email saying my order was in "pre-shipment" or something like that. I didn't really know what that meant, but I figured it was all good and I'd get my movies soon.

But then...nothing. For 10 whole days, my order just sat there. I was getting pretty frustrated, so I called up customer service to see what was going on. And let me tell you, the woman I spoke to was NOT nice. She was super rude and just kept saying that the post office had my package. But when I called the post office, they said they hadn't received anything from DeepDiscount. So what the heck?

I decided to send an email to customer service threatening to report them to PayPal for fraud. And wouldn't you know it, my package suddenly started moving! It's still not going to be delivered for another 6 days, but at least it's on its way now. I still haven't heard back from customer service, though. Not cool.

Honestly, I don't think I'll be shopping with DeepDiscount again. This whole experience has been a huge hassle and I don't appreciate being treated poorly by customer service.

I recently made a purchase on DeepDiscount.com and I must say, I am not impressed. I ordered a DVD called Dark Crimes 50 and also added the 100 Greatest Mystery Collection to my cart. Little did I know, the 100 Greatest Mystery Collection already included Dark Crimes 50. What a rip off! And to make matters worse, DeepDiscount refused to refund me for the duplicate purchase. What kind of operation is this?

I even went out of my way to send them the extra Dark Crimes 50 DVD, but still no refund. It's unbelievable! I am a huge fan of black and white movies and was hoping to order more from this site, but after this experience, I will never order from them again. How dare they treat their customers like this!

To make matters worse, it took me seven different customer service representatives and an entire day just to handle this order. It seems like nobody knows what they are doing over there. Now, I am out of $13.94 and they have the DVD. It's a complete headache and not worth the hassle.

I highly recommend that you buy from somewhere else before you end up with the same headache as me. There are plenty of other sites out there where you can order without having to deal with this kind of sale. Don't waste your time and money on DeepDiscount.com.

This website is not up to par. The first time I tried to order more than 10 vinyl records, I spent a few days searching and selecting the ones I wanted. I finally ordered and paid through Paypal, but that was it. After a few days, I saw in Paypal that the payment was cancelled. There was no support to speak of, and one employee wrote that they didn't receive anything. The rest of them didn't even say anything. The money was frozen, and the records went up three times in price after that. Was it a coincidence?

I decided that it was a payment error and spent the whole day searching for records again. I ordered about 15 pieces and paid with a regular Visa card. I received an e-mail with the confirmation of the order, but 10 minutes later, another letter came with the cancellation of the order. If you value your time and money, it's better to buy somewhere else. Your order will most likely be cancelled.

I recently made a purchase from DeepDiscount and I must say, it was not a pleasant experience. I ordered a pre-ordered item and was not informed of the delivery date until after I had made the payment. To my surprise, the delivery date was three months from now! I was not happy about this at all.

A few days later, I placed another order with two backordered items. I sent an email to inquire about when the items would be shipped, but the response I received was not satisfactory. They told me that they did not know when the items would be shipped, but I should not worry because they had not charged me yet. However, this was not true as they had already charged me through PayPal. I replied twice to inform them of this, but they kept insisting that they had not charged me.

I had to go through PayPal to get my money back, which was a hassle. The customer service at DeepDiscount was not helpful at all and every interaction with them was painful.

To make matters worse, I have ordered from them before and they do not use any padding in their shipping boxes. This means that your collectibles and Pops are likely to be damaged during shipping. They do not even use sturdy boxes, which is a joke.

Overall, I canceled my pre-order and will not be using DeepDiscount again. Their customer service is terrible and their shipping practices are unacceptable.

I read some reviews and decided to give DeepDiscount a try because they had a bundle with some pre-order items that I had been wanting. I contacted customer support several times before the release of all bundled items to confirm availability and shipment. Today, the last item in the bundle was released, and I contacted customer support to inquire about the shipment. Unfortunately, I was notified that the item was back-ordered.

The item back-ordered in the bundle was released last week on 3/13/20, and I was not notified of this back-order after contacting their customer support. I was advised that all items would be shipping together as intended. This is an unacceptable business practice. They would not have even notified me if I hadn't proactively reached out to them to inquire about the product's status. As a result of their negligence, I will now have virtually no opportunity to purchase the intended products.

I strongly advise avoiding this sham business at all costs. Their lack of communication and disregard for their customers' needs is unacceptable. It's a shame that they have such a poor reputation, as they could have been a great resource for those looking to purchase hard-to-find items. However, their poor business practices have made it clear that they are not a trustworthy company.

I done placed a preorder on DeepDiscount back in May of 2019 and paid for it with my trusty Paypal. Come mid-June, I was getting antsy and decided to shoot off an email to customer support to see what was up with my order. They told me that my preorder was all set and would be available by the end of June. But then, on June 18th, I got an email saying that my preorder was cancelled and my money was refunded. I was pretty ticked off and decided to email them back to ask what the heck was going on. But instead of answering my question, they just gave me some generic response about how they were sorry for the inconvenience and that I could replace my order and they would honor the original price. What a joke! I ain't never gonna order or preorder anything from this site again. I'm only giving them 2 stars because they did refund my money on the same day. But if you paid with Paypal and didn't get your money back, you better file a dispute right away. I wouldn't recommend paying with a credit card either. At least with Paypal, you can file a dispute and get them to step in and help you get your money back if DeepDiscount doesn't respond.

I've been a member of DeepDiscount for quite some time now, and I have to say that my recent experience with them has left me feeling quite disappointed. I ordered a 6-disc movie set from them, and it took a whopping 2 months for it to finally arrive at my doorstep. By that time, I was already swamped with work and didn't have the time to watch any of the movies.

Fast forward 5 months later, and I finally found the time to sit down and watch the movies. To my dismay, I discovered that discs 3-6 were defective and kept erroring out. I tried playing them on different devices, but to no avail. I reached out to DeepDiscount and explained the situation, but they refused to refund or exchange the set, stating that the warranty had already run out.

I was absolutely furious with their lack of concern for the faulty products they were selling to their customers. Not to mention the $50 I had lost in the process. It's unacceptable that they can take months to ship an item, but customers only have 30 days to see if it works. I felt like I was left on my own to deal with the situation.

I would strongly advise everyone to avoid DeepDiscount at all costs. If things go wrong, you're pretty much on your own. They may take forever to ship an item, but they won't hesitate to wash their hands of any responsibility if something goes wrong. It's just not worth the risk.

So, me and my friend, we wanted to buy two items from DeepDiscount back in December. We were so excited to get them in May, but today I decided to check on the status of our order. When I called, the person on the other end told me that the items were "discontinued" and no longer available. I was so confused, how can something that is not even released yet be discontinued? I checked other sites and found out that the items can still be ordered. I mean, what the heck DeepDiscount?

I had to call them to get a refund, they didn't even bother to tell me that the items were no longer available. I strongly believe that DeepDiscount took deposits from a lot of people to place the order with the vendor and then later informed the pre-order customers that the products are no longer available. This way, they can re-post the items when they receive them, but at a much higher price. I mean, that's just not fair.

I am so disappointed with DeepDiscount and I will never do business with them again. I wouldn't recommend them to anyone else either, unless you like loaning your money to others for no return. It's just not worth it.

An absolute dumpster fire of a company. If I could rate ZERO STARS, then that is what I would do. I waited over 3 weeks for a game that I ordered for my son. I decided to call and find out what the delay was all about. They informed me that they had canceled the order and never let me know that they had done so. They told me that I could re-order it for a much higher price. I will never, ever even consider this company again. What a waste of my time and unwanted aggravation!

If you call the 800 number, you are likely to get one of the illegals (wetbacks) that they employ. All of them are very unprofessional and rude as well as useless.
The website will show items as in stock until you place the order. If you dont ask, they will not tell you that your order is on backorder. I had to chase them down and ask where my order was to learn that it was instantly on backorder upon receiving my order. I would not have placed the order if they were honest enough to reveal that there were none in stock.

I bought some items, said they were in stock. Then they said they were not in stock, charged me on the same day and then refunded only a portion of what they charged me. Basically they robbed me. I have spent days trying to get the full amount back. But they just keep passing my complaint along. Stay clear they are sharks, they will try to take a bite!

I've purchased 5 DVDs from www.deepdiscount.com over six months ago. I finally received something about a week ago (2 DVDs). Other three are still missing. These six months I've been trying to contact these guys regarding my order but they never replied!
Recently I sent them another message via their online form given on their website and nothing. These guys doesn't seem to care, they ignored all my messages, they still have my money.
This is a 100% scam, I recommend everyone to stay far away from this website. Do not waste your money here!

I placed a $142.00 online order with Deepdiscount.com and never received the order. There is no customer service number on their website and I have sent them numerous emails asking for the status of this order, and I only get an automated response with no answer on the status.

Basically I ordered a book over 20 days ago. I received a confirmation, then I also recieved an e-mail stating my book was shipped because I requested they tell me why it was not shipped. Fast forward to twenty days later, I get an e-mail saying that my order was cancelled. I called and asked why. The lady said that basically the last person who e-mailed me told me a lie and that he said my order was actually not shipped and that they just send that out when people complain. I then asked her what she could do for me to fix the problem since I ordered the book over 20 days ago and they lied to me 3 times. Then she told me the best she could do was give me a 10% discount on a book that was over 24$ more expensive and I asked her why the book was still on the website if they don't have it available, she said it takes 24 hours to get the website to be fixed but I said...you haven't had it for 20 days...and then she proceeded to call me a liar.

Purchased a New White CD Player Alarm Clock & IPod Dock for Classic IPod Dec 20, 2010. It arrived Dec 23, 2010. The CD player did not work. On 27 Dec 2010 I followed the 30 day after buyer receives it money back return policy on by contacting [protected]@TheDeepDiscount.com and also by phone at [protected]. I left my number on the customer service line and requested to return item. I received email confirmation they would send a return label in 24 hours. It did not arrive. I emailed the company again and they claimed because my email was military it did not go through. I provided alternate email and they said they would send to it. I still have not received the return label. I filed a claim on paypal against the company. Jan 6, 2011 I received an email from TheDeepDiscount company requesting payment for the item. I had already confirmed payment through PayPal on 20 Dec 2010.

this company are froud, they give you low ball but dont ship, www.deepdiscount.com is a froud company.