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Dell computer corporation
Pennsylvania, USA
My husband ordered a computer from Dell while he was abroad on a short term business assignment. Our regular laptop was almost 5 years old and not working reliably anymore so we wanted a new one. I was going to visit him and take the computer for him to use once it arrived. SO I had a plane ticket booked. The computer was ordered July 12 and the estimated date came as July 31st. Seemed kind of odd as Dell we heard usually ships very quickly. Upon contacting them, they said it would be shipped early but that the extended date was there just as an estimate. I contacted Dell many times before the 31st and they told me there was a shortage of parts but it should be shipped by the 31st. he 31st came and no computer. I called again and they said it would be delayed by 1 more week until August 7th. I changed my ticket again hesitantly. They reassured me it would ship on the 7th. I called a few times during that week to see if there was any more progress on the computer but they could not provide me with any more info than the website gave me.
On the 6th of August, they actually called me to tell me it looked like it was going to ship the next day. I told them it had to since my ticket was for the 8th of August and I couldn't change it further without giving 30,000 more airline miles. On the 7th, I checked the status of the computer online and saw that the new estimated date was the 28th of August! I had no choice but to cancel the order and visit my husband without a computer. I didnt have time in that 1 day to go and buy the kind of computer he wanted. So he ended up buying a Sony Vaio abroad. When I talked to Dell to cancel my order, they admitted the shortage of parts crisis began in early July, much before we even ordered the computer. If I had known that, I wouldn't have ordered from them. They made no mention of the fact they were behind on orders. I will never purchase from Dell and would recommend others do not either.
I've been a Dell guy since the 80286, but sadly can no longer recommend them. Worldwide Tech Services, Dell's on-site service in this area, is also horrible.
The first XPS L702X made a horrible sound. Two days later on-site service came to repair. The repair guy didn't fix the problem and did not hook up the keyboard, so I was left with a product that worked less than before the repair. (I had to use a USB keyboard to use my laptop!)
The second one I received the monitor flickered. A different repair guy came and replaced the motherboard and the LCD. After which I got errors when using files (which is important when using a computer).
The next repair guy stood me up after I rearranged my day.
On the final repair, the tech put in a pre-scratch screen and my keyboard was no longer back lighted. So, in all the repairs, I never had one that fixed the problem or didn't cause a new problem. Buyer Beware!
The third computer has worked but I have spent tens of hours (probably about 40-50 hours all told) on tech support with India because Dell uses really bad hardware these days. There are many other manufacturers that are using quality parts. I would highly recommend never buying a Dell and going with a competitor.
Don't get me wrong, I do like the computer now they sent me a working one. But it has only one working USB port (google USB 3 L702X issues!) and no bluetooth (both of which were ordered and should work). But I am NOT letting these monkeys in my computer again.
I am however, not very impressed with the quality of Dell's service, support, or product. This ordeal started in August and is just wrapping up (I hope) in December with a mostly working computer.
I'll use a dell never again, worst computer experience in my life. the track pad is totally crappy so get yourself a mouse if you use this one.
I ordered $1200 laptop but it never arrived at my place and every info was correct in my order. After 2 weeks they said we you have to wait for another week as your laptop is reverted from your current address location for some reason. Come on even if i place a new order it will take 3-4 days to deliver and they asking me to wait for a week for it. I said screw it and canceled the order.
Quality is good on my Dell but I try to by a new one and is overpriced on their site. I will look for a new brand now. If you don't mind to overpay too much then quality is the good thing on Dell but is expensive.
Bottom line up front: Good computers. Not the best, but good. WORST COMPANY AND POLICIES EVER.
Dell is the worst possible company. Their computers aren't the worst, however, Dell's problem is derived from the fact that they use cheap (not inexpensive--cheap as in quality) materials. I have had two laptops and a desktop from Dell for 6 years now. They are all running absolutely fine. I have only bought new batteries for each, but that is to be expected. The fact that my computers still continue to function is NOT due to Dell or its (lack of) customer service and (non) quality material.
Dell's customer service is absolute garbage. They did, in fact, try to fix my laptop at one point in time: I called, Dell said ship it to them on their dime, they "fixed" it, sent it back with THE EXACT SAME PROBLEM as when I sent it. When I attempted to get it fixed again the following day, Dell informed me that my warranty had expired. Convenient, eh?
The dell i have always overheats and if i try to install a graphics card or a ram drive
It won't even come on or doesn't even detect the hardware when i know its compatible is broke down three times and the only way to get it to work it seems is to punch it as hard as you can and the sound quality I would say sucks but it doesn't even work anymore maybe from me punching it but more likely its just a piece of ### and when it does work the
windows explorer stops responding all the time Im glad i didn't buy it new or i would be pissed but dell is so ### I wouldn't even want one given to me and compatibility issues
overheating hardware I never contacted dell but checked their forum for answers to my problems and most everyone who had the same or similar problems and wouldn't you know the only answers anyone got was from another customer who got tired of waiting
on dell and fixed themeselves I have a piece of crap hp too but the one thing good about it its not a dell
P.S sorry for my bad grammar im just to lazy to fix it
Dell is a piece of garbage company product and service! they say one thing then the opposite. They condescend and hang up. Do not waste your money here. Save another couple hundred and buy anything else - apple preferably.
I Just bought this Dell computer & It is slower than my laptop that just took a dump. It was 5 years old. Highly recommend to never by a Dell again. I am one minute away from throwing it through the window. Biggest piece of cramp I bought.
A 7 month computer that had to be returned to dell. Came back with new mother board. Now my inspiron ill not turn on and it is complicated to get to technician who runs the same tests, no one wants to help. I got the biggest lemon you could find. I probably have use of it for ten hours. Help
dell doesnt support its produce
I ordered this computer with a quote supposedly including microsoft office word. When I received it, it doesn't include microsoft office word. Now they want me to order microsoft word separately even though I requested it to be on the computer. I have called and called. I have been disconnected many times. Horrible customer support. All about the money. They have gotten too big. I can't understand those I speak to. They lost a customer!
laptop purchased in august of 2014
hard drive completely fails less than two years into its lifespan and this is completely acceptable by Dell. Their answer is for me to spend another 270 dollars to have them fix it. Will not ever buy another Dell product.
Respected sir
i am Mr bakshuddin i buy dell lap top dated 28 march 2015 now the speaker is damaged and they refuse to repair
they said warranty is expired in Saudi Arabia all items warranty two years my lap top warranty expire in 28 march 2017
please help in this case
thanks
My mobile no [protected]
email bakshuddin@gmail.com
I ordered a laptop and a carrying case from Dell. I received a laptop but no carrying case.
Now I walk around carrying laptop in my hand without a carrying case. Complained few times ... but nothing yet.
Also, when I try calling Dell during weeknights/weekends to check the status of my carrying case order, the automated operator says call during day time. However if I call during weeknights/weekends and choose to option to order a new purchase, they'll answer my call.
Once they get your money (from the order), you've to deal with them during their working hours only. What a service from dell.
When I called the Dell support line I explained my software problem. My computer is out of warranty and I agreed to pay $49 for support. Then when they switch me to the technical support dweeb, he says that I was charged for a hardware support service call, and he would have to charge me again for a software support service call. I hung up and called back to demand a refund. After being on hold for 45 minutes (talking to 3 different dweebs during that time who kept transferring me to others), the final dweeb said that it was a non-refundable fee and he was technical support, not customer service. Oh, and customer service was closed by then. Between my experience with Dell and Windows, I'm probably buying a Mac next time.