Dell review: bad service 175

Mi nombre es Graciela Grimozzi, tuve la mala suerte de toparme con Marcela Prado y Sergio Picciccacco, ambos vendedores de servicios de SJtrading, quienes me convencieron de la gran seguridad de enviar con ellos mi mudanza desde Miami a Buenos Aires, en principio tardo casi dos meses mas en llegar, luego de mucho pelear, consegui que llevaran mis muebles y 34 cajas a mi domicilio, los cuales los trajeron en un camion abierto, subiendolos de una manera tan guaranga e inepta que me rompieron parte ellos, pero hasta ahi ibamos, cuando contrate la mudanza tenia mi computadora nueva marca Dell 530S Slim monitor teclado y mouse que embale en sus cajas originales y tape con una toalle bordo y una alfombrita verde y una printer epsom, Sergio me dijo muy amablemente, deja traelas dos dias antes de irte asi no te quedas sin ellas todo este mes, asi lo hice, fui con mi hija a la oficina de 7382 NW 35 Terrace y Marcela Prado junto con Sergio Piccicacco nos dijeron que llevaramos ambas cajas al deposito que estaba detras, alli se las entregamos a personas no muy agradables, nos despedimos y nunca mas vi a mi computadora, cosa curiosa a los cinco meses me llaman Monica desde Miami y me dice que encontraron mi impresora que la tenia Julio Cardenas, el supuesto mudador en la ciudadde BS.AS. despues de veinte llamadas donde incluso me negaba tenerla, al fin la mando, pero la cumputadora nunca aparecio, asi como un colchon de dos plazas, una barra de madera para cortinas y dos arbolitos artificiales, reclame y reclame a Monica en Miami a Sergio en Miami pero jamas ni aparecio, ni siquiera intentaron, como Uds. bien sabran, reponer el valor de los perdido, han sido tan sinverguenza, que no entiendo como aun siguen en Miami trabajando y nadie les rompio la cabeza. Ahora aqui en Argentina se abrio una cause en el Juzgado N6 en lo Penal y Economico, si se tiene el numero de container el sr.Jose Manuel Varela autoriza a buscar lo que se perdio, pero quienes tienen el numero del container? Daniel Leandro Cammarotta es dueño del Semanario Argentino, aunque lo niegue y por supuesto todos vivien como gente decente en Miami, ya que la justicia no puede iniciar una causa fuera del pais. Salvados los atorrantes, mi mail es Graciela33326@yahoo.com

I too had DELL issues - but was determined to escalate them to a higher level. Read http://roaringwomen.blogspot.com for the two posts so far. We will see if this is resolved. Maybe Dell is reading BLOGS after all.

I ordered a computer from Dell on 5/17. This date was then set back 3 times the last being to 6/26. I talked to a customer service rep after the second delay. This person was obviously a foreigner and a bit hard to understand. All of his answers were canned, like he was reading them. the words were the same every time it was repeated. It was obvious that all he knew was what he was reading on a screen. He said the computer was in such demand that production could not keep up. Very hard to believe but even if true does not explain 3 delays. Is their production projection that bad? Several calls to service center after learning of 3rd delay netted same thing. Service rep and manager could not speak English very well. Read canned answers. You can't talk to anyone who can give you an educated answer. I canceled the order and will never use Dell again.

CEC solutions guarantee after 5 payments I would recieve a shipping date for my laptop and printer they guaranteed the delivery would be June 1 2009 with and 8 day window. But that was after I already did 18 payments. I called the customer service on the 9th day and there response was that they were having a problem with dell and asked me would I like to switch from dell to hp and I said yes they told me to call back for delivery and I did. They give me another three weeks for my shipment to arrive on the 29 of June. They knew well ahead they having problems with dell they should have given me a courtesy call and explained themselves to me about the situation. They are un professional its not my fault they are having a problem with dell.They should rush my delivery and not make me wait another three weeks.Thats being courtesy not making a person wait three more weeks.There customer service reps are very un professional. They need to go back to school to learn how to talk to people. CEC is a total rip off they make you wait for something they ain't paying.They call themselves gaurantee consumer then when you complain that your shipment didn't arrive they say they can' t guarantee the arrival and on the phone the same thing we gaurantee your delivery date which they are full of it. I want my product within a week or I will seek legal action against them .I feel that I don't need to wait another three more weeks. thank you Miguel Perez

The WORST Company ever!
I Had to deal with Dell Technical support over the phone. At the beginning I was told that I will be charged for this call £29. Ok, fine, if they can't provide free support. But that's not all! Ashish Mehrotra (guy form technical support) was trying to sell me thing, but I clearly told him NO. Obviously it wasn't clear enough. Couple days later, I received and email "DELL order CONFIRMATION"? What order? I didn't order anything! I have sent an email to mentioned guy saying I didn't order anything make sure you don't charge. But no reply!
What do you think- I was charged another £29! Sent another email – no reply again!
When I tried to find out with DELL how I can get my money back, I was transferred from one department to another for 15 minutes (and of course I have to pay for all those calls!) with no help! The only think on the end I wanted is just to get to manager or to complaints department. NO CHANCE! Absolutely useless!

So I was left with no option as just to cancel my card before DELL will decide to charge me for £1000 or more. DON’T GIVE THEM YOUR BANK DETAILS as you might end up like me!

I have bought 2 Dell computers but will NEVER buy another product of Dell again! I have 3 chat sessions from them idiots in India who LIED over and over to me. (example) They told me the part was being shipped to my house, then told me it was not shipped due to a shortage. The part was at a fedex location in Omaha, Nebraska waiting 4 a tech to pick it up! Dell gave me the tracking number! Any company (nd I know there are many) who would hire those STUPID non-english son of a ### to attempt to help people with a product deserves to go under and I hope Dell does! $110 to talk to an american speaking person in the USA is ###ing WRONG! I bought in the usa, TECH support should be from the USA! ### MIKE DELL and all his ### buddy India ###!

I'm trying to go green so I asked Dell customer service to remove my name from the mailing list because they send me the most junk mail of all. I called several times for a year, and finally I noticed that you can mail the mailing label back to them and request removal. (PLEASE EVERYBODY DO THIS.) So someone at dell thought they would be funny and make up a crazy long name and keep my address on the mailing list. Not only that, these a-holes then sold the crazy made-up name to other mailers like Target and Bed/Bath. Dell is not green, it's mean.

I signed up with this company a few months ago, and I have yet to recevived the items that I am paying monthly for... I have called sveral times and I get the run around...

I purchased a laptop that has never worked properly. They never told me that there was an adapter or battery pack that had been recalled. after trying to get someone to help me for months and months...they led me on and then the warranty was up and they charged me $76 for an adapter that will not stay in my computer. I've tried it in other computers that are the same model number etc. and they won't stay in any of them. I sent it back and was told there had been complaints and they sent me another one and it does the same thing. I have tried for over a year to get a phone number for someone in Texas headquarters and keep getting India...SHAME ON THEM. Now they want to charge me for another adapter and it's only been 2 months. DELL SUCKS!

On 7/19/2009 I ordered a Norton 360 version 3.0 Upgrade (for $59.99), but my credit card has been charged twice . The order # is [protected].
Pls credit me with the extra charge. Thanks.

I never bought a Dell Laptop, although I've heard a lot of good things about this company. They seemed reliable, but I was looking for another format for my laptop(I hate that silvery material they use, it bothers my tactile sense !) and I had to choose finally between a Fujitzu Siemens and an Acer. I picked the last one because it had a better configuration at a lower price, but I had a hard time finding a laptop bag to fit it.

As you can see, I'm not a fan of Dell's on principle, but this support issue happens all the time to big companies. Too bad that the product is judged by the kind of service of support the company offers. But you're right, you paid for it, has to work! Maybe this companies should invest less in advertise and invest more in the customers support!

In the end, have you solved your problem?!?

Dell have fallen to the wayside in service and respect for their customers.
Purchased a Dell PC for mother-in-law via the New Zealand website as I live in Australia and mother-in-law lives in New Zealand. I also made sure I purchased the computer with all the warranty's an a in-house installation, as it is to difficult for mother-in-law to set-up the system. Dell failed completely to uphold their contract and install the PC. They promised to phone to arrange installation (they didn't). They promised three times to set-up the PC (they didn't). They informed my mother-in-law that she could not get the system serviced as it was not available where she lived, then told her she could?

This caused a lot of grief to my mother-in-law who was looking forward to her new computer (in fact she was moved to tears, because of the lack of service, she is 72 years old). Even I tried to find out why the contract was not upheld and informed Dell of the grief being experienced by my mother-in-law. Being sorry over the phone holds no credibility for me if you don't back it up with action. Consequentially I have returned the PC and now have to wait for the refund?

Do not purchase from Dell, shop from your local store it's in their interest to give good service, they want you to come back. Clearly from my experience with Dell they don't want anyone to come back.
Yes it is unusual a caring son-in-law
Michael, Australia

Recently I decided to purchase a DVD reader/writer. I chose DELL because I have an Inspiron 8200. The write-up stated that all the DVD reader/writers were compatible with DELL computers. At least that is the way that I took it.

I chose a product at a cost of $42 which I thought was quite reasonable but I wanted to make sure that it would work with my computer. I tried the computer chat and chatted with somebody (I wish that I had written down their name) and asked him or her about product compatibility and after a very short time he ended the chat abruptly. When I tried to get back on the chat line I was informed that they were gone for the day. I guess it was time for him or her to go home.

It was the next day that I entered into the world of "DELL telephone tag". It was like one of those dreams where you are trying to get somewhere and all of a sudden you are walking in quicksand and you can never make any progress. I kept getting bounced between Canada and the USA (I purchased my DELL in Canada).

After talking to 2 or 3 people that I had trouble understanding because they talked way too fast and, for most, you could not make out their name.

Finally I got somebody who talked in a way that I could understand. Here name was Erica. I asked Erica if the product was compatible with my computer. After a few minutes she said that she would have to get back to me in 10 or 15 minutes. After 2 hours I gave up and went and ordered the product anyway (Order #[protected]), a really stupid thing to do. Please fire Erica, she is really hurting your image.

The product arrived in just a few days so top marks to their shipping department.

Of course the product was not compatible, not even close. It is made for a desktop tower.

I called DELL again with great trepidation and got the same old run-around (at least DELL is consistent). After 5 or 6 transfers I got somebody (I wish I could remember his name) who determined I had the wrong product (my fault) and he found me the right product and I went right ahead and ordered it (Order #[protected]). This guy you should keep, I expect it will work.

Now I have to return the original product and it all started over again. He told me to go to a website which I did and I found a telephone number which I called and after giving some information the attendant told me that he was in the States and I would have to deal with Canada and he gave me a number to call after 10 am central time. I waited until 11 am and called and round and round again. After punching in several numbers and my order number I was told that the particular department I wanted was only open Monday to Friday. I guess that I will have to try again next week. I'm not looking forward to it.

I will soon be in the market for a new computer. Do you think I should stick with DELL? Would you?

Finally I sent the above information to an e mail address that DELL provided to accept complaints but there is currently no such e mail address. At least they are being true to form.

HI, MY NAME IS JAMES READMAN, I BOUGHT A DELL COMPUTOR FROM YOU OVER PAYMENTS THREW THE PHONE COMPANY, BUT IT TOOK 3 YEARS TO PAY OFF, AT 30 DOLLARS A MTH, JUST GOT IT PAID OFF AND THE WARENTY WAS GONE TOO, THEN THE MOTHER BOARD DIED, HAD TO GET IT FIXED, COST 400 DOLLARS TO FIX IT, ALL THINGS IN IT WERE BAD, SO NO WAY WILL I TELL ANYONE TO BUY A DELL COMPUTOR, YOUR COMPANY SHOULD PAY FOR THIS, AS WAS NOT MY FAULT, SO PAID LOTS MORE FOR COMPUTOR THEN LEAD TO BELIEVE, THE ONLY THING THEY COULD SAVE WAS HARD DRIVE, NOW TO ME THIS IS NOT FAIR, YES I WORK IN A BUSSNESS AND WE TREAT OUR CUSTOMERS GOOD SO THEY KEEP COMMING BACK, BUT WHEN THIS HAPPENS YOU LOST ME AS A CUSTOMER, WAS GOING TO BUY A NEW DELL TO, NOT NOW, U CAN PHONE ME, BUT DONT THINK U WILL, MIGHT COAST YOU MONEY, YES IF WAS RICH MAN WORK TAKE DELL TO COURT

we purshased a 50 inch dell plasma tv and has broken 3 times and of course they sent a new one because we were still under warrenty the second time of coarse our warrenty was up and the money to repair it came from our pocket now the 3rd time we cant afford it.ive gone on the computer and read several peoples complaints and i think its wrong that we are the ones losing out.we cant afford to get it fixed now and anytime you want to talk to anyone you cant they want to charge you to talk to someone from america that you can understand therefore i have conntacted my local news and the better business bureau. very displeased

I placed a laptop, printer, and camera order with Dell in January 2009. Dell's sales representative quoted me the following: laptop for $715, camera for $65.24, printer for $49, and bag for $19, total with tax $933.76. The representative said that all the items were on sale, plus I could get an extra discount for being a college employee. I even open credit account with dell to get 9 monts interest free.

On 2/14/09 I noticed that I had been overcharged $867. They did not give me the products on sale, plus I did not get my college employee discount. My net total was suppose to be $933 and it ended up being $1, 800.

I made many calls, got transferred to people that did not care, many of them from India. I kept calling and calling, then I finally got a hold of the sales representative that I put my order with on 2/18/09. She said that she could see that I was overcharged, and that she was going to work something out with me. I never heard back from her. I spoke with her manager who later informed me that the sales representative no longer worked at Dell. I made more calls on 2/19/09, 2/21/09, 2/25/09, 3/6/09, and 3/7/09.

I have had various phone calls with the sales managers who kept saying that they were going to fix my account, and as of now 3/16/09 it still shows that I over $1700 vs. the $933.

I am a hardworking college employee with a Business degree. I was ripped off. Please inform people of Dell's sales practices. They advertise soo much to students and colleges, but do not hold to their sales advertisement.

I also filed a complaint with the Better Business Bereau's.

I will not ever buy a Dell's product. Horrible experience!

I am sooooo upset with Dell. I several hours (well over 20) with Dell and I am so frustrated with them. I have a paper trail (thick folder) of all my correspondence with them. Dell Financial is awful too. They are part of Dell but absolutely clueless...Literally, "the left hand doesn't know what the right hand is doing" here. An attorney wants to take my case. Possibly a class action. I cannot tell you how upset I am. Where to I begin? First of all, I ordered a computer through an "alliance" they had. I was told that's the best deal. I found out it wasn't. I told them that I belong to AIA (American Institute of Architects) as well as the Nation Realtors group. Also, they faxed me the wrong order. I got someone's from Colorado for a completely different unit along w/ all of her personal information. I could not believe it; how careless of Dell. Also, they sent me the wrong size monitor and I had a deadline. I did not use the monitor, I could not even use the computer. I waited for another week or so; had to spend over $350 to use Kinko's computers (which I paid for), because Dell mixed up my order. On top of that, the Dell rep. told me to sign up for Dell Financial (I think he got a bonus for soliciting) and I agreed to it and told the guy that I want to pay in full. I rarely ever put things on credit. If I can't afford it, I won't purchase it. I told him that. Anyhow, he did not listen and he put me on a plan. I was charged more than what I ever agreed to and had spent soooo much of my time on the phone and computer. My attorney friend wants to take this case. Dell has close to $500 of mine. I have already exhausted so much of my time w/ them; probably during one of the worst times of my life too...so this compounded my stress. This was back in 2005!
Be careful with Dell; especially Dell Financial. They told me they would pay me back; I have the case numbers, etc. But they never did.
I do NOT trust Dell or Dell Financial.

I had purchased a Vostro 200 2 years ago and the power supply is blown on it. Called customer service who diagnosed the problem and recommended to order the part. It's been 2 months and my order keeps getting cancelled without any explanations. When reorderd x3, always got a lame excuse that the order was not done right. Unfortunately all there work is handled abroad and not in the US. It's the last time I will spend money on a DELL product. We need to buy products who have a store or someone we can get in touch with in the US and not abroad. Poor customer service.

I agree. Dell wanted 50 dollars to assist me with a few simple questions. My computer is a little over a year old placing it outside the waranty. Even in saying that when a product is purchases and costs from 700 to 1000 dollars the expectancy is greater than 14 months by consumers. We have more power than they understand. I will not buy another Dell and will reply and post my experience until they fix my issue. They simply have the worste customer service plan I have ever delt with at any rate.

I AGREE. THEY HAVE THE WORSTE CUSTOMER SERVICE I HAVE EVER DELT WITH. THEY DO NOT STAND BEHIND THIER PRODUCT!

dell sent a computer that wasn't ordered by my mother to a 3rd party, then started billing my mother for the computer, then sent it to a collection agency. I have left multiple messages at dell but no one has ever called back, EVER.

Don't even know where to begin with all the lies I have been told over the past 3 weeks. I purchased a new Studio computer and Laser printer in June, then waited to receive a statement. I told the sales person I had purchase a computer several years ago but that I had sold my home and moved to another state. All the address and billing information were given to her at the time, and I was told I would receive a statement in 30-45 days.

I kept calling the only number I had and never being able to get a person on the line. Even entering my SS# did not help me to get account information because I did not have a current account number.

Finally in September a real person called me and agreed to send me a statement and said they were sorry, but this happens all the time. I was assured that as soon as my account was current any charges they had made to the account would be removed as it was their fault I could not access my account. They had put a "LOCK" on it so I could not pay anything on the account.

Now I am current and the story has changed. It is not Dell's fault but mine and they are not going to remove the additional charges they made and sorry but the promotion I bought the computer under no longer exist and I have to pay the interest rate they decided since my account went deliquent.

I firmly believe Dell does this deliberately to charge interest to customers so they do not get to pay their computer off during the promotion. This is the last time I will ever purchase a computer or any other product from Dell. I will also never recommend them to anyone in the future.

My Dell laptop was only 5 months old. The keyboard was malfunctioning, I was getting frequent blue screens which lead to hours and hours of system restores and my DVD drive stopped recognizing disks.

I returned it to Best Buy since this is where I bought it. Geek Squad told me they could ship it to Dell where I would be without my work laptop for 7-8 weeks or I could give them $130 and they would return it to me in 4-6 days repaired. For an additional $160 they would give me an external HD with a complete back up on it. Not a bad idea and I should've had it all backed up anyhow so I chose to do it.

I payed up front for the services and expected to have my laptop back in a few days. On day 5 they told me they still had no idea what was wrong. On day 7 they told me they couldn't diagnose yet because it kept blue screening (duh). On day 13 they called and said there was no way to repair and asked my permission to wipe it clean and do an OS install. Everything was backed up so I said OK. They promised it would be done and returned to me by the end of the day.

At 4:00 I receive an automated message telling me it was ready for pick up. I drive all the way there only to be told that it was not ready and that someone should've called to tell me to ignore the message. Two days later on day 15 I receive another message. Surely it was actually ready this time. NOPE! I get there and they can't find it and try to convince me that I had authorized it to be sent off and it hadn't been shipped back yet. At this point I was ready to strangle them and they knew it. All of the sudden one of them realizes that my laptop was the one they were presently working on. They tell me its not ready. I blew a gasket! Ten minutes later they come back out of the back room and hand me my laptop and tell me its ready and they had just tested it three times and everything was working.

I took it home, booted up and immediately got a virus warning. I deal with it, quarantine and remove. Then I start typing and the keyboard is still malfunctioning. I pop a DVD in and guess what... it still doesn't work.

I payed $300.00 to have my laptop returned in a worse state than when I gave it to them. They are incompetent and dishonest.

Do not buy a dell inspiron 910 mini computer. My computer worked great for two weeks and I believe that is the best I will ever get out of it. The operating system is Ubuntu - dell does not want to repair it -as a matter fact will tell you they do not fix computers that have this operating system on them and will drag out the time on the phone - transfering you to a network of incompetent people and do nothing to help but waste your time - horrible! However - after six hours of phone calls they agreed the computer should last more than two weeks and said they would repair it - I had no faith in their capabilities whatsoever - and I was right! I recieved the the piece of f***ing crap dell in the mail this week with no operating system at all on it. After several phone calls and several days and hours on the phone - once again on the phone to f***ing dell this week - they have agreed to fix the piece of crap computer - again. This is after the service tech asked if I had a screw driver so she could walk me through fixing my computer - the screws are so little that they should ship the tools to repair the computer if they are unwilling to back their product - which they seem to be experts at bilking the public for poor workmanship. I will be sending the computer back to be "repaired" but will chalk up the experience as a lesson learned- do not put your money into a f***ing dell unless you are willing to flush it and your time down the toliet.

Bought Dell studio 17 in May 2009, got blue screen a couple times within the 1st month, then on August 2 2009 it totally crashed. I call tech support, on the phone for 5 hours with a tech that was very difficult to understand but after 5 hours my computer was up and running again. A few days later I start getting blue screen again but did not have time to call tech support. Many blue screens later today Oct 23, 2009 I call about it. They again want me to back up and start from scratch. I told them I don't have 5 hours to deal with this junk computer product they are selling. They assure me it will only take 1.5 hours and surely not more than 2 hours. I explained I do not feel a new computer should causing anyone to spend 1.5 hours for the product to function properly.
*They just plain don't care.
*They have my money and it don't seem to matter if I spread the word of their very poor products and customer service.
*MY SUGGESTION WOULD BE DO NOT BUY A DELL PRODUCT!
I will get a new laptop to replace this one and write the money loss off as an expensive lesson learned. Hopefully you will run across this review and others I have seen describing the same issues and save your self a few hundred bucks :)

My laptop was having a problem with the speakers being staticky. This started a month ago. I stayed on the phone with one of thier techs at Dell customer care for hours. She said she thought it was the mother board. A tech came to my house to replace it. It didn't work. More hours on the phone. Now they said it was the speakers. He came again and replaced them. Still no good. Now after more hours on the phone I was told that they needed to replace the speakers & the mother board at the same time. They also said that I probably needed more memory, so while he was here he installed 2 gigs more memory (which I paid $57.00 for). After that the computer went haywire. It kept freezing up. They sent the tech back to remove the extra memory. The tech said the extra memory was probably not compatible with my laptop. I think that's what is causing all the problems. Last Saturday I stayed on the phone with them for 9 hours! Now we erased all the memory from it and reformated it (2 days ago), which took another 2 hours. This morning I wake up and try to go online and the freezes up again. I haven't been able to use it for over a month. When you call they switch you around 5 to 10 times till they find the right department. If a tech doesn't want to deal with it they disconnect you and you have to start from scratch. I have been spending all my weekends trying to deal with them.
Paula Kidonakis
30 Arcadia Dr.
Dix Hills, NY 11746

service tag 1RFQX91
service code [protected]

I sent my Dell computer in 10/1/2009 for technical support with my warranty (the shell was broken at hinge). Today is 10/24/2009, still have not received my computer. They sent my computer to my old apartment address, even though I told them I moved and gave them my new address - which is where they sent the box that I shipped the computer in. I have called more times than I can count, I think at least 15, been on the phone for hours - one day I was on for 2.5 trying to get some answers. I received a call today that they wanted to exchange my computer. I, like an idiot, did not back up my photos on computer so said no. He told me that although it was returned back to them it will take a while to find it. Great! And, if I do get an "exchange" I get an old computer that has been "well tested." This is the worst consumer experience I have ever had. I will never buy a Dell or any Dell product again.

I DONT APPRIACATE YOU GUYS TAKING MONEY OUT OF MY CHECKING ACCOUNT FOR SOMETHING I DIDNT USE OR WANT.YOU HAVE TODAY TO CREDIT MY ACCOUNT BACK OR I WILL TAKE THIS FURTHER IN TO ACTION!
THANK YOU
LAURA

I am writing to to complan about Dell.We bought a lap top computer from this company about three years ago and we have had problems from day one.The reason that i am complaning is that we made monthly payments to them and paid them on time my husband had last his job back in Feb of this year and when he did he decided to take out all of his 401k so that he wouldn't loose it.We took this money and paid off the balance that we still owed them back on April 3, 2009 and now we get this letter in the mail just this week telling us that they have took money out of our account on 10-26-09 and we didn't approve this becouse we don't owe them any money becouse they are paid off.I have called them and they keep telling me that they can't talk to me about this that they have turned us over to the Department of collections and ever time that have called them they put me on hold and i can't speack to anyone i am really getting upset about this becouse they have took money from my account and becouse of this now they have messed up our criedit and my account.I wont something done they aren't going to get by with this and i wont to no where my money went also if they didn't get it then why dose my bank statement show that we have paid the amount they ask for in full .This company has put me behide on my bill's becouse they keep taking the money out that we do not owe and my bank can't stop it from happening until we get in contact with Dell.Can anyone please help us.

When I tried to install my software on the computer, I found out that the computer had a wrong configuration. This could only be solved by re-installing Windows Vista from the DVD. This whole thing cost me a lot of time. After that I realized that the software that I'd bought with the computer, was no longer there, and was not on the website to download. I am 6 weeks further now, and several compaints and I still haven't received it.
After that, my DVD-burner wouldn't work, nor my printer. After two weeks, someone came over to install a new burner, but it still didn't work. They told me I had to re-install Vista again(!). I couldn't agree with that and finally had someone to install it for me, and also bring another new DVD-burner and a new motherboard.
My printer is still having trouble, but no-one is replying my calls and mails. I was to get a free upgrade to Windows 7, haven;t received it. Also, it appears not to be free: I have to pay 20 euro's for it, and have to go through a lot of administrative trouble that only gets worse every time I contact Dell about it.
I contacted several people within Dell company, even Michael Dell himself. It doesn't help at all.

I phoned Dell UK to find out if a sat nav I was looking at was as described on the web site, after a lot of being passed around I spoke to someone who said they would email me the answer to my query, which was "Is the Garmin 1210t as advertised WITH the traffic receiver" The email I got back said yes "I have confirmed with the product group that the part mentioned in the site with the product description is the correct one". Being told this I went ahead and ordered the product. It has been delivered and it is NOT 1210t it is just the 1210. I consider it bad enough to have all the wrong description on the site but to confirm it as correct when it is not in my mind is criminal. I now have to spend time I cant afford to sort this out and find another device for next week, looks like I will have to travel without it

1st thing I did was let the person who gave the information know via email, I did get an email back saying that it has been "escalated to appropriate department" that was 1st thing Friday morning that has given them over 24hrs plus the weekend and no one has got back to me yet just, to say this will be looked into. I have my doubts that they will bother and as I need it this week time is running out very quickly. The Garmin 1210 is still being advertised as the 1210T 3 nearly 4 days later so obviously don't care that they are being what I can only describe as criminal

I purchased a Dell laptop several years ago. May I add at that time, their customer service department was wonderful. It seems that the power cord to my lap top was poorly designed, I've had a problem with the male end breaking and causing the wire/cord to short out. My first complaint approx. a years ago, was handled properly. A tech came out, free of charge to replaced the cord, and made sure that the lap top was not damaged from the electrical shorts. I was very pleased with their service. Serval months ago I just had a very small tech question, just a question and didn't need any service. OMG, I got the round around, told that I would be charged to answer a question, and worse of all the first customer service rep was the biggest idiot I ever spoke to. I may as well have spoke to the wall. Then the tech who I spoke to was even worse. He was an East Indian and I couldn't understand a word he said, nor could he comprehend what I was saying. I was so disgusted I hung up. Well now the 2nd power cord has also broke, at the same place creating the same problem. This is causing a issue regarding safety from electrical shock, as well as damage to my lap top. I spoke to several reps about this, and also managers. They did offer a cord that would not "spark" if I paid for it. Aren't you suppose to get a safe product from the beginning? Well again, reps that can barely speak or understand English, I was continually put on hold, I was bounced from one person to another before I even got to speak about the problem, and this took over 40 minutes. Each person who I spoke to was told this is an issue concerning safet. I explained the risks, harm and legalities of the problem, and I was put on hold and told I'd have to pay for a cord that didn't spark. The end result was that I stuck to my guns, and refused to accept that answer. I asked for a reference number to document my call over 10 times, and they failed to provide me with one, finally the last tech manager who I spoke to said he would make an exception and send a new cord and upon my 13th demand I was given a reference number to have proof of my call. I can barely wait, it will probably take months to have a cord sent, and no doubt it will be the wrong cord. In the meantime I should notify my next of kin since I'll likely be elecrocuted by then. I will never buy a Dell product again nor will I recommend their products.

Dell have responded and have removed the sat nav from the site. They have also refunded me my money. I do wish they worked a bit faster and it would have saved a lot of stress

I live in France and my daughter studies in England. I wanted to buy her a laptop and it seemed easiest to do this through Dell. They delivered the lap top and the casing was damaged so it was returned and they replaced it with one that didn't get beyond the blue screen of death. It was returned and never replaced. Since this moment (two months ago) I have just had a string of frustrating emails, from a selection of people who I seriously doubt actually speak English. They are incapable of answering a direct question, they send ungrammatical and formulaic emails that contradict one another, and despite having received £400 my daughter still has not had her lap top. The last email I had simply said "without this number we cannot help you further". And apparently that is good enough. I have since tried sending messages to the "unresolved issue" link on the web site, which they haven't replied to. Despite requests for an address, a name, a telephone number of someone to actually talk to I have been ignored. I am seriously unhappy. It would appear to be daylight robbery.

I purchased a Dell Inspirion in October 2008 a few weeks out of warranty the hinges busted on the laptop. I hardly ever use this thing. They need to make it right with me. Just beacuse the warranty expires in just a short fractoion of time later does not release the manufacturer from certain obligations. I am working very hard to speak to an American on the issue i have made it to Corporate Escalation Departent. They are next. Then I will start again. Dell can go to Hell.

HI
MY NAME IS MARIE FORTUNE . I'M COMPLAINING ABOUT A DELL LAPTOP THAT I'VE PURCHASED FROM BLUE HIPPO CAPITAL, LLC LOCATED IN THE FOLLOWING ADDRESS:7000 SECURITY BOULEVARD, 2ND FLOOR
Baltimore MD, 21244
AT FIRST, I'D TO MAKE MONTHLY PAYMENT FOR THE MERCHANDISE FOR @ONE YEAR&1/2 WHICH WAS COMPLETED AT THE END OF OCTOBER 2009. HOWEVER; I'VE MADE MANY ATTEMPT TO CONTACT THEM, BUT WAS UNSUCCESSFUL, SO NOW I WOULD LIKE TO HAVE SOMEONE TO HELP ME WITH THIS MATTER CAUSE I'VE PAID BLUEHIPPO $ 1918 FOR THE LAPTOP.I NEED HELP PLEASE.
THANKS

Bought a computer on 4/6/08 and supposed to have it shipped on 4/10/08. That date I've got an email letting me know that has been a delayed: will be on 4/17/08. Today I've received another email telling me that they have another delayed on the shipping will be between 4/24 and 5/1/2008. Well, until today I did not say anything, but today I started to complaining to them directly and all over the places I find. It is unbelievable that Dell ( this for you too Mr M. Dell ) gave the reasons it did and also the customer representative left me waiting for ever on the line as soon as I asked for a supervisor! Unfortunately Dell is one more of the home companies that is leaving the way "it used to be". And customers are with no help from games.

I needed Dell to change the address on a package that was in route because I moved from one place to another. Well Dell told me to call DHL, the company that delivers their packages, to tell them to change the address by simply giving DHL the tracking number. DHL would not change the address because they are in agreement with Dell on sending DHL an email from Dell's liguistics department or whatever department to DHL to authorize this change. No one at Dell knew about this. Needless to say that DHL just placed a hold on the package and allowed me to pick it up, but Dell was not step in and take control like other companies or go above and beyond the call of duty to help a customer. Horrible Service Indeed!

what is the correct famous phrase re-phrased here ? oh ya it's "YOU CAN SEND A PERSON TO SCHOOL
BUT YOU OBVIOUSLY CANNOT MAKE THEM LEARN HOW TO WALK WITHOUT DROOLING". I am anything
but a fan of Dell, I feel they overprice the gimmicky flavor of the month stuff they sell, but my god you
###, if you wanted to, oh I dunno uh steal some of Dell's products, what would be the SECOND approach
you would try? TRY IT.

It appears that the unending criticism on the Internet and in newspapers and magazines around the globe cannot move Dell to service its products in a responsible way.

Personally, I have been trying for almost two weeks to get my Dimension E510 back into operation and I have heard every story in the book. Most recently, I was to receive, by DHL Express, a rescue disk by May 19th. It wasn't even shipped until the 19th and when queried, I was assured it would be here by the 21st, but it turns out that Dell has specified a May 22nd delivery date.

Their India service center obviously lies, and they get away with it because Dell not only tolerates it, they encourage it. Once they have your money, what do they need you for?