Dell review: hard drive failures 118

My second hard drive in less than 4 months just died. Now I'm waiting for Dell to install the third on this pathetic machine.

Hi this is Vikas i have been using Dell Studio 1558 and all of sudden i got to know there is some problem with the hard disk and it is under the warranty period so i took to the service centre on 9th September 2011 and till date no update on what happened.

Every time i need to call and the call centre executive say that if we pay and get done it will happen in a day or at the earliest because its under warranty they draging the matter and they dont have courtesy to give the proper time taken for the repair.

this is ridiculous wat does Warratny mean if they really dont want to provide service under the warranty then why to eye wash the customer while selling the product.

this is the call centre No. [protected] where i have to call atleast 10-15 times now i am worried what they would done the laptop.

call centre has given this contact details & now they say that it is there agent and they are helpless.

CUSTOMER CARE R U LISTENING DO SOMETHING NEVER EXPECTED SUCH KIND OF SERVICE FROM SUCH A REPUTED COMPANY LIKE DELL NOW I THINK BEFORE RECOMENDING.

ROGUE ATTORNEY CONTINUES TO TAKE UP FRONT FEES FROM CLIENTS WITH EX MORTGAGE BROKERS! I KEEP HEARING THIS ### ON THE RADIO AND ON AN AD CLAIMING THAT HE WAS HAD CONNECTIONS WITH BANKS. ME AND MY FRIEND GOT SCAMED OUT OF $5500.00. HE DOESNT RETURN CALLS AND HIS OFFICE IS NASTY WHEN WE ASK FOR AN UPDATE EVERY ONE MONTH, HE DRESSES LIKE A SLOB AND DOESNT WEAR SOCKS BECAUSE HE WENT ROGUE, HIS WIFE IS BOOKKEEPER AND CO CONSPIRATOR BECAUSE SHE JUST AS NASTY AS HIM! THERE UNPROFESSIONAL, RUDE, AND I BELIEVE THEY ARE UNDER INVESTIGATION FOR STEALING OTHER PEOPLES MONEY. I DID MY OWN RESEARCH AND I REALIZED THAT MANY ATTORNEYS HATE THEIR PROFESSION BUT THIS ATTORNEY WENT ROGUE!

I DEFINITELY AGREE WITH ABOVE COMPLAINT, THIS GUY IS RUTHLESS AND ROGUE, HE TOLD ME TO GO F*** MYSELF.

Dell can rot in hell, worst computer company ever. I am a program engineer I do a lot of it work, I have owned 2 dell computers including the 1525 model and there xps 400 model. I will never buy a dell computer again, there hard drives have repeatedly died the computers fail, even had to replace the ram in my laptop. Enough is enough, need to get some german engineers to design something worthwhile to use once. Would be happy to pay a few grand for a high quality dependable computer where no part has ever touched or came near chinese soil and the tech support is not in india. *face desk

First of all never by anything from Best Buy they are deceptive. Second of all never buy a DELL COMPUTER! Six months after I bought my Dell laptop inspiron my problems began. It was doing all kinds of strange things so I called Dell. They took over the laptop remotely after that they told me to send it in so I did. After over two weeks I get this message that it is on it's way back with a separate hard drive as the hard drive is bad and I am to put it in and a keyboard also in case it was that. I called and said not acceptable and that I do not know how to do it after much discussion they agreed to send someone out. He came out and put the hard drive in and keyboard. The guy left I reloaded all programs. Something was wrong with that hard drive or computer itself they could not figure it out so they they sent the guy out and replaced the hard drive again, key board, mother board and panel. They had also replaced my hard drive with an inferior hard drive as they thought I was really computer illiterate and I pointed that out to them. So after I reloaded all of my software again and had to call one as the key to the software had used up it's reloading numbers and had to spend a fair amount of time on the phone with him as he spoke with a foreign accent and I had a difficult time hearing. I proceed to try the computer still something was wrong and they took over remote so they knew something was wrong. So this time they promised me a refurbished computer this has been a total of over four months + and hours on the phone in a day and days and days on the phone and logs of chat conversations that you would not believe. So they said they would send me a refurbished computer well I got to the point I would copy everything even the adapter cord information and I mean everything. I also copied off my Dell account the extended warranty information and I could extend my warranty for the maximum for $176.00+ at least right around there I have it saved well they wiped that off when they sent me the refurbished and by that time my warranty was almost up and I had to extend as I did not know anything about this computer so I asked them to put it online so I could extend and I did this through chat so I have a record of it and they said they would within 24-48 hours well they did not do it. So I called and guess what I could only get the two year as they would only let me buy a four year and it was too expensive. A two year cost me $186.00+ I would have to look up the exact cost somewhere around that so they ripped me off. Now to the refurbished computer. I checked it out and the hard drive is have full and the right mouse is not working properly, the left mouse is hard to push that comes and goes and their is a fine line the goes down the right side of the computer screen. So I go on chat again. The person takes over the computer again. Then I am informed I must wipe out my whole computer as it has a corrupted hard drive. But does not address the line down the screen or mouse. I told them I have had it and I am taking them to small claims court as I have enough evidence to support my case as I have kept all of the chat logs and they just sent me someone Else's returned computer and did not even remove their data. I asked them is that what they did with mine send it to someone else with my data on it. They use to send me a copy of the chat logs but the stopped doing that so I made sure that I would copy and paste them and save they so I had a copy. I told them I was going to take it in to a local computer person and that is what I did . All that is suppose to be on my computer is 33 GB they have an extra 187 GB I have a total of 500GB. They did not wipe the hard drive before loading the operating system and the computer guy I took it to confirmed my hard drive is corrupt. He confirmed that my mouse keys are not working properly and the line down the right side of my computer that comes and goes. It has been over five months and I still do not have a computer that works right and I am so sick of this and their lies. They also gave me a inferior adapter and battery. I am sick of having to reload my programs as this will be the fourth if not the fifth time. I bought a Dell as I had owned one prior but I will never own another one and I have since went online and read other complaints and is seems to me that their product as gone down and it has been stated on other forums it is due to the fact that they make their money off of the the extended warranties well what does that tell you. This has been the biggest NIGHTMARE and it is not over. I cannot not even begin to tell you how much time I have into this. I am not working right now but if I was I would have had to go out and buy another computer and I could not have been without a computer this long and I could not have spent this much time on this. It has been so stressful. I know one thing Dell cannot have their big time lawyers in Small Claims Court as they don't allow it and I know they have been sued in Small Claims Court as I have researched it and I think with all of the chat records and all of the information I have I have an excellent case against Dell. I will ask for all my money back and then some as I would want to go buy a different computer and not a Dell. I cannot continue being this stressed out by this company and what they are doing. I think they turned right around and sent me someone Else's computer that was sent back to them. One angry customer. My family and friends know my story and they will never buy a Dell again and a friend is going to buy a laptop soon and they lost her as a customer as after my experience would you buy a Dell? So they will loose business over this and already has that gives me some satisfaction. People will catch on and they will stop buying their products. DON'T BUY DELL!

First of all, paragraphs and summarization are your friends. I couldn't even read this wall of text, it went on and on with no breaks, like the Great Wall of China.

LOL @Ramelle It sounds like a nightmare. I've never heard of anyone going through such an experience. I would just return the laptop for a full refund and then take your business elsewhere. It's not worth the hassle.

Recently bought a loaded complete Dell XHS system. After not being delivered on the promised date, when it finally came, I had a technician come and install the computer. Unfortunately it could not be done because it came with a defective hard drive. He called and ordered a new one, but I told him not to as I am just going to return the computer. After talking with Dell representatives all around the world, getting no satisfaction, as well as getting phone numbers to call that were not in service, I had to dispute the charge on my credit card. Dell has gone down hill, the quality of their product is poor, yet they charge premium prices. The customer support is full of people with names I can neither spell nor pronounce, nor can I understand them. They are not helpful, and their customer service is poor. I would recommend buying anything but Dell.

Since purchasing my Dell laptop two years ago I have had nothing but frustration and disappointment. Not only have then sent me inferior product but their customer service is the worst I ever encountered for any product anywhere. The first laptop they sent me was missing the wireless card so I could not connect to inter-net. After spending 10+ hours on the phone with tech support they finally agreed to send me a new PC. The second one came with a damaged keyboard so certain keys do not work. At this time I tried to just return the product and get my money back but they refused to accept this as I had bought the product 36 days prior and they only accept returns for 30 days. After another 15 hours of fighting with management I gave up and today just live with this $3000.00 piece of junk. Today I attempted to hook this piece of garbage to my printer and once again spent 2 hours on the phone with tech support only to be told I would have to by another support package for $239.00 if I wanted them to continue helping me, as the warranty has run out. Why is a company sch as this still in business?

1. Purchased a "no interest" laptop. was billed for a service agreement I never asked for. took 3 calls and as many hours to remove the charge.
2.Computer has never run better than one I had over ten years ago. They don't care/won't help.
3. I called to get the balance on my no interest account as the 12 months payoff was coming up. Turns out my payments have not been going to this account. They told me that I have to call them to have my payments go to this account as they otherwise go to your interest bearing account. Nice way to surprise you with the years worth of interest at the end of the "promotion". I talked to a rep who told me I could reapply as many past account payments as I wanted to the no interest account. I asked that the last 4 be applied. She said OK and that she would send the new balance and due date via email. never go the email with the new balance (just one telling me the 4 payments had been applied as requested) so called back today to find that no, only the minimum was applied not the full payments as I was told. Even though I had an email from the original rep saying she applied the payments as I requested they would not apply as I was told they would. So instead of owing $300 like I was told last month I still owe almost $800! I was also told that they could not reapply any more than the four payments. but when I originally called was told I could apply as many as I wanted.

Ordered a new laptop. Dell had a special financing offer (I already had a credit line of $1000) and I accepted it. I gave them my debit card for the amount over my credit line (they call it a split payment - $1000 on Dell credit and the remainder on my personal credit card/debit card). Anyway, to my extreme ire, they charged the ENTIRE amount to my bank card and of course the charge went through.. Now, I am very good with computers and understanding what I read..was very careful. Dell did this, I believe on purpose. I actually called my bank and yelled fraud. Mainly because this is the SECOND time, Dell did this to me...either they are being "cute" or they have a stupid web system for buyers. Not sure which is worse. Other than this, I always had great CS experiences and products. NO MORE.

You would think that you could reinstall Windows with the supplied software without it damaging the hardware wouldn't you. Not on Alienwares though. There is a fault with ther SUPPLIED software that causes it to trash the firmware on one of the controller cards. This causes all the lights on the PC to stop working. The only fix is to replace the MOTHERBOARD! It seems that if you were in warranty then they would do this. If you so happen to reinstall Windows 1 day outside warranty then you are on you own even though the issue was there from day zero of buying the PC. Beware Alienware. The firmware is simply not upto scratch and there is nothing you can do to fix it yourself.

I agree with some of these complaints my wife's Dell Inspiron 1525 has nothing but problems since we've had it.We've replaced the hard drive a couple of times and thank God we had Carbonite or we'd be both on suicide watch.. We both agree that we will never buy another Dell laptop again as long as there is better products out there..

I saw a guy shot his Dell 1525 in his back yard on YouTube a while back.Now I know why!

This company is a JOKE, they sell products and won't stand by the sale, Example I got an XPS M2010 as a gift and the Video card went out so I bought another Video card, the Video card lasted 6 months and died so I decided to check on-line if other people that owned that Model was having the same problem and I could not believe just how many there were, some people had replaced the Video card as many as 5 times and there was so many people I just can't believe Dell would deny that model had a problem, it's so bad one of their Own Employee's posted on that sight and admitted that more than half sold had that problem, I just can't believe Dell would attempt to deny there was an apparent problem, Dell in my book can’t be trusted and My advise to anyone contemplating purchasing any Dell products to think and first look on-line check the complaints that Dell has from actual consumers don’t be fooled by their name, this company does not care for the consumers at all and will lie, I’ve been in the Electronics field for over 25 years and they attempted to lie to me, I know what a factory defect is, any company that is good at what they do will track all repairs and sort them by model and type of problems and I’m sure Dell does it that way also, so how can they deny there was a problem, if you repair a computer and had to replace the Video Card 5 times would you say there is a problem, HELL anyone would but Dell decided to deny there was a problem, So this is a warning to anyone thinking of purchasing a new computer.

I was purchased dell 1TB hard disk..but at that it was not detected ..what to do?

I hate really hate everything about dell. I have had the xps laptop for a little over 2 years and have had nothing but problems. Technicians have come to my home the laptop was sent back to dell for repairs and still no results. Someone came back out to change the motherboard which dell assured me that this would fix the problem.NOT... when I call tech support they say oh give us one more chance to repair. I say just replace this RAGEDY MACHICNE. This has put me behind in school. Dell sucks all the way around.

David Lee Dellinger and Wife Marie Dellinger discrimnate when it comes to renting a house or apratment.
When they have an apartment for rent which is located in Boger City District of Lincolnton Nc, A/K/A Williams st.

They will post a for rent sign at the end of williams st, Duplex apartment for rent call.
When you call they will let the answering machine pick up so they can screen the calls.

If your black or mexican they will not call you back unless its to say they have already rented the apartment or house.

They told me that they wouldn't rent to black or mexican people.

I have a dell dimension E510 that is 2 1/2 years old and already its kaput. The screen went black on me, and I guess its a video card because the monitor led light shows it is on and so does the cpu led. When new, I had to talk several hours to somebody in India just to get the *** thing to work. I had to plug in and unplug the ram. This is the sorriest product I have ever paid good money for. I am typing this email on a Compaq computer that is now 8 years old and never had a glitch. Thank you!

Class action suit, how many complaints before Dell has to answer for all of these defective TV's?

Hello N.Paren,
I would like to take this opportunity to apologize for any inconvenience stemming from this incident.

Could you please email me your tracking number? I will look into this for you.

Regards,
Vincent
Social Media Coordinator / Customer Care Team

Purolator Inc.
E-mail: customer.care@purolator.com
www.Purolator.com

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Bought a computer laptop from Dell. Purolator brought it all the way to Montreal, never came to my house, never contacted me on my phone and when i tracked it, they decided to return it to Dell without my permission and without letting me know. hmmmphhhh... so frustrated!

I purchased a Dell computer with preloaded McAfee security software. In the last month, on two occasions, the computer has gone "Blue scree" immediately after an automatic software update. I spend $200 getting it repaired the first time, was able to get it back myself the second time. Obviously I've removed the McAfee and have to get other security software. Despite the fact that this software is incompatable with my computer (windows 7 64 bite) and others have had this problem, Dell says that they don't offer refunds. The software was preloaded, and to me that means Dell is endorsing it. McAfee says its Dell's problem since its preloaded.
Obviously the consumer is the one who loses. BEWARE

I had placed an order [protected] on Amazon on 1st of october and its been 15 days, I have not received my product and they also put my account on hold so that I could not even raise a refund complaint. they never told me why they put my account on hold and they asked me to send a fax copy of my debit card I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed it was but there on my billing statement but matter of fact It did had all the information like ( BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER) I do not know how many times do I need to fax them. I have been contacting amazon.com customer service since 6 days they keep on telling that an Account Specialist will contact you withing 24 hours as we are not able to help you out as your account is on hold, so this account specialist keep asking me to fax him my billing statement and I have been faxing him again and again, and again and again he's sending me a mail that "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED, however it did had all the information. I'm not getting any solution of my problem and as it has been 15 days now I dont need the product I just need my money back! please help me out! as this is mentally torturing me I'm not able to concentrate on studies as my exams going on please help!

I work in a bar near Akron University and post a sign in the window saying "Do Not Buy This Junk" and that is where I hang my Dell catalogues.

Hard drive did not last 2 years. When home service replaced it he took my broken one and told me if I wanted it give him $80.00.

It took 17 1/2 hours on the phone with dell service to install programming.

Paid for but never got xp. When I did get it the disc did not work and I had to complain a lot to get another. In all I lost over 30 days use of my computer and 3600 songs installed for you guest it a Dell juke Box.

Ok ... Absolutely, Positively, Totally done with Dell ... screen on my laptop went kaput ... they sent someone to replace the screen, it looked awful, they took control of my computer, screwed it up, & sent someone to replace the mother board, still looked like crap, they took control again, screwed it up again, sent someone else out to replace the screen & mother board AGAIN because they realized they had NOT replaced them with HD stuff, this time a driver wasn't installed properly, they again took control & screwed it up, sent someone out this time to replace the hard drive & memory ... things still were not working the same, have issues with the display driver, would not let them take control again so they decided to send me a refurbished replacement laptop, guaranteeing me that it would me equivalent to mine or better ... HA ... what they sent me was an Inspiron 15 ... first it was a BRICK, it ran so hot that I could not keep it on my lap for more than 30 minutes, the fan was loud as heck, & the DVD tray was floppy, I understand that they thought it was equivalent because of what was inside but I am also looking on the outside ... I returned it, told them it was a POS & I would not accept it, they don't have much of anything else except the Inspiron, finally found a Ultrabook & said they were sending that ... got my replacement today ... Guess What ... IT IS THE INSPIRON AGAIN NOT THE ULTRABOOK THAT I WAS TOLD ... already packed it back up to ship it back to them & left them a very lovely message ... when/if they call me back I will very nicely tell them that I will keep MY laptop that THEY broke & when it finally dies I will get a new laptop & It Will NOT be a Dell ! Have Tried for HOURS to be able to talk to someone in the USA ... NO CAN DO !

We bought a dell printer, top shelf and when it was shipped it was a "refurbished" product. We called and questioned why when we purchased a new printer we received a refurbished one. They told us this was common practice and the printer was guaranteed to be as good as new. Well low and behold the thing would not print at all. After several phone calls and numerous hours on the phone we were told we needed a new part. We wanted to return the printer but they again guaranteed us that the problem was minor. A few days later we received the new part. The piece of crap still did nothing but eat paper and print out confetti. Again several days back and forth and literally hours and hours talking to someone in India and finally a service rep they again told us we needed to replace a part. It would be shipped overnight and we would be very pleased. Again we had just asked for our money back or the "new" printer we had originally purchased. No , no this new part will solve the problem. New part arrives, install, damn thing still doesn't work. Back to the never ending phone fiasco. We want to return this piece of crap right now. No no we will send a service rep to your house to correct the problem. A week later someone shows up , works on it for 15 minutes and tells us it's defective he will take care of it and we need to call and have a new one shipped, Gave us the information to relay with some numbers. Again several phone calls later a new one was on the way. It arrived with shipping labels to return the first one. All we had to do was affix everything and UPS would pick it up at our door. New printer arrives, again REFURBISHED! Unhook everything from the first one box it up nice and neat for shipment and hook the other refurbished one up and once again, the damn thing won't print. Several more hours on the phone and no one wants to deal with us. We request a full refund and are told because the 30 days has passed the can not give us our money back. We explained the situation, had them look at all the service, calls records, problem numbers etc. etc. Finally after several dozen more phone calls, literally we have spent over ten hours on the phone with these people they agree to return our money. We were told they were sending more shipping labels to us and as soon as they received both printers back our monies would be returned. Items shipped back and after three weeks low and behold no refund. After another hour on the phone we were told the monies were credited to our "paypal" account. This is where the funds had come from for this purchase. It has now been 12 weeks and we still have not received a dime. Several calls to paypal have assured us Dell has made no refund. My wife is in tears as she has a business to run, is sitting without a printer and completely ignored by everyone she is talking to al Dell. I have no clue what to do next other than try to take them to court. Can you be of any assistance to us at all? This is a classic case of a big company screwing over the small time consumer and saying too bad, deal with it.

Thank you
Dennis

Initially I sent my out-of-warranty Dell 8200 for repair for a fee in or around two months ago.

Only after a month of calling them, did they tell me they lost my computer.

That was just the beginning because they sent me a replacement, an Inspiron 6400, which did not work.

I sent that one back for repair and they didn't lose it, but they didn't repair it either.

They sent it back and it still doesn't work. Currently I am still waiting for a resolution.

in feb of this year, i got a phone call about renewing my warranty. part of the deal if i renewed was receiving a $50 coupon to use for dell products on line. I have made 8 phone calls and at 4 emails with dell customer service to try to get this coupon. one of the calls, they told me i could have a $10 coupon if i wanted. each one of these contacts, they told me i would receive this coupon within 8- 10 days, and this last email said it would be 48 hours. I don't necessarily need this coupon, it is just a matter of point. they promised it and now won't deliver. 6 months i have been doing this and still no coupon. dell scammed me and i think it is totally pathetic that they treat their customers this way. i bet if i kept emailing them they would keep promising this for the next year if i kept it up. waste my time and theirs. dell has extremley poor customer service and it just boggles me that a company of their magnitude is like this.

My notebook needs to be repaired regardless of an expired warranty because the problem was pre-existing. I feel like a small fish and Dell is the whale. The whale eats me and doesn't feel it, so doesn't care. I can't get a direct extension to anyone...must go through the call process each time, I'm disconnnected. I'm asked to pay $49.00 for a diagonistic test when the problem has already been identified...I'm told to pay for a new motherboard, when the very first tech told me this was the problem orignially (right after we purchased the product and it was under warranty...but reported the problem resolved). Now my son is off to college and he still doesn't have a repaired notebook.

Are you a California Resident and did you purchased a Dell Laptop Computer? Did you experience problems with it? Do you feel that you wasted you money? If this is you, steps can be taken to resolve your/our issues.

A. File Complaint with
Dell Computer(Inc.)
1 Dell Way
Round Rock, TX 78682
[protected]
fax([protected]

B. Office of the Attorney General
P.O. Box 944255
Sacramento, CA [protected]
[protected] or [protected]

C.The Better Business Bureau
1005 La Posada Dr.
Austin, TX [protected]
or a local BBB office near you at bbb.org

Please remember to save ALL copies of e-mails or written correspondance
IF WE ALL DO NOTHING NOTHING WILL HAPPEN !

SO DO YOUR PART! NOW!

PLEASE SEND THIS LINK TO OTHERS!
http://www.webspawner.com/users/cavsdell/index.html

I purchased a studio laptop with Vista installed (I had no choice). Months after the purchase I got the blue screen. I immediately reported it to Hell (misspelling intended). That was the beginning of my hellish relationship with hell.
After the warranty, I purchased their "cadillac" service. But I got a scooter service. After more than 8 hours of phone trouble shooting, I requested they refund the cost of the service since they can not help me. They say check is in the mail...we will see.

My new monitor arrived just as scheduled and when we hooked it up it did not work. Called the DELL support line and got people in India that could speak very little English. Our problem has still not been resolved. All I want is to return the monitor and get my money back. I will never buy another Dell product. If they choose to out source that is their business, but I don't have to do business with Dell. I want a return label for this busted monitor.

We bought a Dell LCD TV just over 2 years ago. Just as the warranty expired, the picture started going black and white. The colour comes back sometimes, but there's no predicting when. When we bought the TV we were told how LCDs last a long time - which they do, when made properly. Now we learn that Dell no longer produces TVs themselves because the ones they were selling when we bought were such garbage - made of parts from more than one type of TV! Technical support can't help -we've tried what they told us to do - and there's no Dell support technicians we can take the TV to in Canada. From what I've read online from other Dell customers, help is NEVER available in the country you're in - we talked to everyone from India to Louisiana. Kept transferring us back and forth, stalling with b.s. questions. It's been a royal run-around, and now we're learning that to repair it - if we can even find a place that will touch it - could cost from $350 to $700.

All the promises Dell made were lies. There is NO customer support, extending your warranty will cost you a lot and still doesn't guarantee help, and if you want to someone in your country about it- good luck. The operators are uninformed, and many speak English at a VERY low level. This company should be run out of business.

Purchased a Dell XPS system, shipped me a unit with other than correct packing slip, late delivery after late delivery notices. Some programs do not work like Roxio... Their customer service was a bit slow but did not have any idea why I received the wrong packing slip. The packing slip is supposed to help the consumer understand what is in the box but based on my order I was confused by the incorrect packing slip...

I am about to replace a Dell Dimension 4600 desktop. Over a year ago, I ordered a video card for it selected by the co sales rep but was unable to return it as it took longer than the 30 days allowed to find out it didn't work. As a result I will look elsewhere for the new computer.

troutrock@gmail.com

LOOK BABY@! I HIGHLEY disagrre (ur lame as well) BEcause you cant just blame all your problems on a damn hocckey team! Nobody even asked you tO TEACH US ABOUT THE GARN DOSH LAPTOP U LITTLE OLD LADY! Get out of HERE with yuour OLD annoying POsts! WE DONT CARE!1 +So what i've spend my last 32 hours reading ur (kinda smexy) posts, U NEEDA STOP! ur driving me CRAAaaaAaAAAAaaZZYYY!
-Sincherisarely- Bradley