Dell
Reviews and Complaints

I had an experience with them too where if I sent in a payment too early they would credit it to the previous month as extra towards principle, then count the next payment as late and charge a late fee. I had my payments set up on auto pay and wasn't paying attention for a long time. I was shocked one day when I checked in on the account thinking it should be paid off soon and instead found that I owed almost $3000 on a $1500 computer due to all of their fees! And they had gotten a payment from me every 30 days for years! Their actions should be criminal.

I fear anyone who has delt with dell in any way has fallen pray to a world wide bunch of crooks, especially their Financial service. They harass me daily with up to 6 Plus calls. I have complained to Dell Customer Support, nothing happened, .It's evident that the entire DELL COMPANY is involved in their customer deceit and outright theft of costumer money. we musta get involved in a way to get a cusumer complaint suit against dell and it's execuives...

I have had a business lease with dell financial since 2005 and last year I signed up for 4 additional computers, this has been nothing short of a nightmare. They have progressively gotten to the point that I need to make additional time daily just to speak to someone. They call my front desk so often to remind me that the payment will become due within several days and to avoid any late charges would I like to make the payment today .Now occasionally a courtesy call would be acceptable but this happens each and every month before the due date and they do not call once but they call 3 or 4 times a day till they speak to me. I am trying to run a business here and you will get your payment the same as every month and it would be a god send to have someone speak english or at least to were I could understand them.Now one of my computers lease can be bought out for a mere $587.00 for a 2005 model geez that sounds like a deal, so I opted to return this computer this was on nov.18 they now told me that I would have to make the december payment(its not december) or have itback to them by nov 26 I stated that was not a problem I would overnight it, they stated that they would fax me the necessary paper work. so I waited and called and called and finally on the 26th I got the papers and overnighted the pkg got tracking numbers and followed instructions to the T only to be told I should not have sent it us postal. This is a nightmare company and if I can get out of my lease without having to mortgage my business I will in a minute stay away unless you have unlimited time to chit chat with someone and due to the fact that they remind you that they record your call I suggest you do the same not just with them but everyone this may eliminate some problems because they didnt like it when I recorded them.

Dell lost lab top computer. It was Mailed July 29, 2017. It was sent to One Dell Way Round Rock Texas. Seven hours on phone with Six different people. Poor product and awful service.
It will cost more to hire an attorney than the computer is worth. Computer six weeks old, sent for repairs. Sean from Dell picked up package at One Dell Way Round Rock Texas 78682. When I get the phone bill. I wil still go to the attorney.
Gail F.

Dell will be gone within the next 2 years. The victim of bad advice from overseas companies who promised huge savings in employee costs. However they forgot to mention that there was also a hidden cost, in that your customers will start shopping elsewhere, bit by bit.

I have experienced the same technical service from hell the last week. It is diffcult enough to try and explain something over the to a normal American person who speaks English, but to have no other alternative than someone who speask broken english from India who has no clue what you are talking about. But the frustrating thing is there is no recourse. Promises of call backs that never occur. Shipment of a hard drive to an address in California when i live in Texas and shipment of the wrong CD's to my home address to fix my problem. I guess I will have to drive to Round Rock, Texas and see someone directly to get this taken care of because all 800 numbers lead to some third world outsourcing contractor who can only read a script and does not understand what you are saying. Horrible horrible company to deal with...what a shame it has gone down the tubes.

I bought a Dell Laptop almost 5 years ago and financed it for $1, 000. Min Payments were to be $30. After the first month I noticed that the interest mixed with other unexplained charges were above even the $30. Now almost 5 years later I owe over $2, 000 on the account. I would never recommend buying from Dell. They rip off their costumers with the interest and hidden fees. Now I can't even afford to pay the bill because of the fact it never gets any lower and even by paying $100/month I still end up not even making a dent in the bill. I will never go through Dell again, it is going to take me forever to even pay for a laptop that I have had for 5 years that doesn't even work anymore thanks to a bad hardrive that didn't even last more than a year without having major problems.

I have spent a minimum 7 hours trying to get a Dell support tech to understand my dvd drive needs to be replaced. They have uninstalled many of my software packages - including my old Canon camera software that I no longer have the cd for and Canon doesn't support either... thanks Dell... Anyway, what do they pay those guys? Do they even make a $1 an hour? You would think if you spent 7 hours on the internet and phone with a customer it would be cheaper to just replace the dvd drive... (they're on newegg.com for $29.99). What are they paying these guys that makes this such a big deal? Dell Support is the most inefficient organization I've ever dealt with. They even tried to sell me a deal where I could talk to an American - I told them I already paid for their extended support, why would I pay more? This isn't a racial issue or anything, I don't care what nationality they guy is, I just need a new dvd drive!

I had basically the same problem and dell totally ignored me.I called in as i have many times to customer care and tech support only to get ppl who r'nt any better than me when it comes to computers. They told me i was entitled to a system exchange and all the info was taken down and i was told it took 7 days to receive the new 1 but then next day i get a call not going to get it it was turned down. My comp is under warranty until 2009 and i was told by tech support it is my memory and they cant do nothing about it piss poor business if u ask me.I have satelitte and have had my receiver act up i called and within 2 days have a brand new updated one at my door not dell. My comp is totally useless to me have to use neighbors as i was told to delete all my stuff and i even had it trashed so another person couldnt get info and now im doomed with no comp. My advice is DO NOT BUY A DELL.

I recently purchased two items from Dell online, a DLP projector and a XPS laptop. The purchases were made separately, but both appeared at the same time on my Dell bill that was mailed to me. The laptop had a no interest for 12 months promotion, whereas I'd would not have to pay interest at all if I paid it off completely before the promotional expiration date. A minimum monthly payment still would apply for the laptop. The projector had no such promotion and would require immediate payment in full to avoid a finance charge.

My plan was to pay the full balance that was due on the projector and to pay the minimum required payment towards the laptop. My worry was that they'd credit the payment towards the laptop first, then what was leftover towards the projector. After reading a note under the Finance Charge Summary section of the bill, I was sure all would go fine. It stated' PAYMENTS ARE APPLIED FIRST TO MINIMUM REQUIRED PAYMENTS WITH EXCESS TO CREDIT PLANS IN ORDER OF PROMOTION EXPIRATION DATE.

There actually is a column that lists the Promotional Expiration Dates of the different plan types. The projector (REGULAR LOAN) was not a promotion and it did not have an entry in the PED column. The laptop had a date approximately 12 months out. In my logical-thinking mind, I assumed that after both minimum payments were credited, the rest of my payment would go towards the projector and it would be fully paid for.

I scheduled an electronic payment and it was credited to my account. Unfortunately, my worst fears were realized, the excess payment was credited to the laptop, THE ACCOUNT WITH 12 MOS NO INT. Needless to say, I was fuming. I immediately got on the phone to India to straighten it out. I was assured that it would be resolved and my payment re-credited to the correct plans.

What really upsets me is how incompetent companies can be. Do they pull these kind of stunts on purpose? I'm starting to think so. With the order in which they credited the plans on this last bill, I would've had to COMPLETELY PAY OFF BOTH PLANS to avoid a finance charge. So much for 12 MONTHS NO INTEREST.

We purchased two Dell desktops in Dec '08 on the 9-month no interest program. We made payments faithfully each month repaying the entire balance by the end of June '09. However, they screwed up the account and kept charging intereset. We called the customer service line multiple times. Each time they assured us that the account had been corrected. Eventually, they did get it set to 9 month no interest - on the same statement that noted the final payment received. Yet there was still an outstanding balance of $25. Then they started with the automated calls to remind us. When we talked to them again, they forwarded it to the disputes department. They now say that the amount is still due. When I called the final time, I talked to a "Rick Smith" (with an Indian accent). He then transfered me to "Jeff Smith" (also with an Indian accent). Neither of these people could look up the notes made on my account on previous calls (the "dispute" department cannot look at the details like "customer service" can). I asked if I could call back to the customer service number. He said I could try. Now I know what he meant. If I try to call from my home phone, the automated system pretends to connect me to a customer service person but then hangs up. If I call from a different phone, I can get to a live person but as soon as I identify myself by account number they hang up. What a crock!

Wow, I noticed there was a lot of complaints about DFS, and I should of read them before opening an account.

Well, I opened a DFS Preferred account in November 2017. With this account I purchased a laptop for my wife's Christmas gift and a Sony DSLR for my personal gift. I never received a bill until January. My total on the account was almost $1300. I paid the account off in full in the first week of Feb. 2017.

We were out of town on the second week of Feb. and we have received at least 20 calls per day on our answering machine from DFS - all automated calls seeking to collect on a debt. Talk about harassment! On top of it, the account was paid off! So, that day we came back home, the phone rang. I answered it and it was some idiot from Inda calling on behalf of DFS. I advised him that the account has been paid in full over a week ago, and I did not appreciate the harrassment, and the SOB hung up on me!

At this point, I emailed Dell's customer service to file a complaint. 48 hours later, I get an email from a character named Romeo pretty much saying that I was late on my payment (I was not!), thus the calls. No apology was offered, and that SOB pretty much justified the jerk's behavior on the phone. I was FUMING at this point, and I started an executive complaint -- this was a mistake.

I sent an email to both michael_dell@dell.com and michael@dell.com, and instead of receiving a response from the Almighty himself, I get an email from an outsourced team that handles executive complaints (damn Dell, do you do anything for yourselves?). Some screwed up name that I can't pronounce, but she called herself Cathy. Next day, she calls me on the phone and we talk. The conversation felt genuine, and during the conversation I asked her "So, what is Dell going to do to mend relationships with me? Getting extremely poor customer service twice, I took that as a personal insult!" Then the conversation went sour. "Sir, your account was flagged as a late payment." At this time I blew up.

"No, it was not late! In fact, I paid it off in FULL!" Then she started to go off about DFS policies, etc. I had to remind her 3 times that this does not give DFS the right to treat their customers the way they treated me. She then finally said "Well, this whole incident was your fault, and Dell will not compensate you for your frustrations." Then she had the balls to email me a followup.

Well, I responded to that email and courtesy copied several other executives, including the president over North America and the company's CMO, and attached read receipts to the email as well. Never got one from her, but I did get some attention from the executives. 72 hours later, I get an email from Cathy saying that she can issue me a $75 coupon for my next purchase. I'm tired of arguing because my frustrations were worth WAY more than $75 (I demanded a 40%-50% off of my next purchase, or a substantial amount of credit). I felt that my frustrations were worth $75 TIMES the amount of times I was slapped in the face, but I was tired of aruging and accepted it.

I am going to close my DFS account and start making purchases on my trusty bank VISA. At least I know that the person I will deal with is local, and not in India. The only way that Dell is going to learn from this is either by bankrupting Dell, or forcing business to come back to the states by letting Pakistan and India go to war and obliterate each other.

Michael Dell is truly a coward, but a typical American businessman. No wonder why this country is in trouble financially.

I have used Dell in the past for personal use and my company set up a Dell Preffered account to buy new techonology. With that said I will NEVER use them again. I would rather pull out my teeth than deal with any of their customer service agents. As the technology buyer of my company I will be taking my technology needs elsewhere. Regardless if I made the mistake or they did they are impossible to work with. I do not recommend them to anyone unless you want a headache.

They'll do absolutely anything to make a buck or save a buck. They hired, for security at their plants, the same company that was in charge of airline screening where the 9/11 hijackers got on their flights.

1 - Please take your time to read more about ID theft in USA. 2- United States citizen should read ALL TERMS AND CONDITIONS BEFORE applying for an acct.
3- Your are talking about "trouble financially" . Companies are looking for a way to pay less to their employees without outsoucing their businesses this cant happen.
4-Most of the people that have thick accent is because they do speak more languages...HOW MANY LANGUAGES DO YOU SPEAK?
5- Take your time to review a World MAP not all countries are call INDIA only one does.
6- Open your mind there are so many beautiful things outside USA...CENTRAL AMERICA AND SOUTH AMERICA exist...and bad news for you THEY ARE ALSO AMERICANS...

I will encourage our company not to do business with Dell any longer. I am a fiscal adminstrator and find that Dell's practices are very unethical in as far as getting help in the USA. All of their customer service reps are in India. A check that was mailed in April was lost in the mail it never ran through our bank account. I did not know that until after I made 4 calls and spoke to different people in India, which took one hour of my time and more. In the meantime we have been charged financial charge after finance charge. A rep from India calls every two days, which I feel is harassment. The reps from India are limited in the English language and it is like talking to a recording almost as they repeat the same thing over and over again "this conversation is recorded, etc, etc." but no one can help as far as having access to Invoice Numbers in order to get descrepancies corrected.

To find out that one of the checks did get lost int he mail should not take one hour plus. I was able to get someone in the states on the phone and I was able to make a phone payment. However getting the right personal to helpme took 45 minutes.

I have owned a dell computer, of which i have been financing through dell financial services, since 2017. The original cost of the computer was about $699. My interest rate is around 29% and i pay a minimum of $65 a month. After 5 years of paying this same minimum payment, my account balance is over $1600 and i probably paid over 5 times the amount i paid for the computer already. I usually pay on time, but boy if you try to pay online one day before the bill is due, they wont process it for like 5 days. So, i then get tagged with a hige late fee. Dell wont do a thing about it. I have written letters and called them up, asking to either lower my interest rate or let me pay off the rest with 0%, and they pretty much turn the other cheek. Its a joke.

I would like to know how Dell gets away with charging such high Interest . When their computers cost are higher than other computers. They are not worth the money they charge. I want to know how to report them to get the interest lower. 29% is outrages. I have called them and they could care less. The only solution I have is to go to either a company which will make a settlement with them or to a credit counsel and have the interest lowered.

Dell is doing the same thing to me. It would be good to check out the FTC fair debt collection act

Section 806 subsection 5
Causing a telephone to ring or engaging any person
in telephone conversation repeatedly or continuously
with intent to annoy, abuse, or harass any person at the
called number.

If the above happins file a complaint with the FTC and Attorney General.

I've had a similar problem. When my computer stopped booting up I contacted Dell and it took over a month to get the initial problem fixed. I endured my service tag being transfered to the UK (I'm from the US, bought the computer in the US, and have never asked for the tag to be changed), someone cancelling my warranty (and then claiming I asked him to do it), over 3 hours on the phone, about 10 different chat sessions with computer technicians, and technicians unwilling to accept that I would not and will not ever open the computer myself. It wasn't until I threated to sue Dell over false advertising/claims that they finally dedicated one person to my case who, eventually, will get my computer in proper working condition.
If you have similar problems I suggest looking at any emails you've gotten. If a technician failed me, I clicked on the link provided in their email which allows you to email thier superior. I simply kept doing that until I found someone who could help. Also, it never hurts to threaten legal action and to do it from your law firm's email account.

I'm currently working on getting my case notes. As far as i can gather, India is unable/unwilling to provide them. Two managers there referred me to customer service (always closed) so I emailed them off the website. The reply I got was vague, so I just requested a confirmation that my request was forwarded to the proper department. If this doesn't work, I'm going through to the privacy officer (his email is listed on Dell.ca). If i have any luck, I will post an update

I just came across this post while looking for a link to how to make a formal complaint to Dell and also to demand a copy of the case notes for my "support" case, I've been keeping a tally of how many promises I have recieved that haven't been kept...the count is now at 27. I bought an XPS 730 (the flagship desktop machine from Dell) and it died six months after purchase, to cut a long story short there were many engineer visits to no avail and eventually it was agreed that they couldn't fix it and would replace...it is that replacement that I fear I may never see :( It's been over six weeks now since the original died...it's not unreasonable is it to be a bit miffed about that? I mean...it's not as if I used it for software development to pay the bills or anything is it? Oh wait...no...actually I did.

I need help really bad!

I bought a laptop of the dell website using my mums mates credit card because my mums has a limit. I waited 2 weeks for it to come and started to get worried, so i phoned dell and they said that they hadn't received the payment even though money equal to the cost of the laptop had been taken out of the account under the name dell. Phoned them again and after some very rude conversations i figured they would be useless talking to and im gonna be stuck on this for awhile.

I have a theory that maybe because i ordered it during a deal that the price has increased therefore the money i paid was received but wasn't enough.

my second theory is that the money went to the wrong company as discussed above.

If anyone has any idea as to whats happened or what i should do next please respond?

I have 2 accounts with Dell for 2 different computers.
I have been dealing with them for several years now, and have already paid off 2 other computers in full, and had no issues or problems with payments. My account was actually in very good standing.
In June of this year, I was in a position to pay the entire amount off for the other 2 accounts, so I checked online and by phone to find out the total buyout amount. I sent 2 bank certified cheques to them for the total amount as of that date. I was a little slow getting them into the mail, as I work odd retail hours and don't drive, so it's hit and miss trying to get to the post office during open hours.
About 2 weeks into June, I called Dell to notify them that 2 cheques for a total of X amount were on the way, and that I had put a stop payment on any more payments coming out of my account. That`s when he informed me that there was still $24 owing. Apparently, in the time since I had checked the buyout amount and had the cheques drawn up and mailed, it had passed the interest period, so there was still $9 left on one account, and $15 on the other.
I realize it`s my own stupid fault for forgetting to send the payment right then, because, as I said, I can't always make it to the post office, so it slipped my mind, and the next thing I knew, I was getting notices that 2 more autopayments had come back to them, and I was receiving daily, multiple phone messages to call Dell Financial. That in my opinion, amounts to harassment.
I was finally able to call them. They informed me about the bounced payments. I said, "Yes, I know. I already told your company that they couldn't take any more payments from that account, as I have put a stop payment on it."
I offered to make a payment then and there using a credit card, but they don't take credit card payments over the phone. The girl said that she was going to check and see if they might possibly waive the interest, since the account was pretty much paid off, and the interest was simply because of bad timing. She never did get back to me.
I got another round of daily, multiple calls, so I called them back and asked them to please stop with all the calls, as I was very tired of it. That particular day, I had 6 messages from them on my voicemail, but it's possible that was spread over 2 days.
I also told them that I had been given the impression that the interest was going to be waived, and I was told, "We do not waive interest."
I finally sent them payment by cheque, for the full amount, but it has obviously taken a while to reach them. I got home late last night to 3 messages from them on my machine, and again today, I had 3 messages. Just after I had checked my messages, the phone rang long distance. I picked it up but there was just silence, so I hung up. The phone rang again about 5 minutes later. This time, someone actually came on before I hung up again, and it was the same BS all over again.
I told her that this was nothing but harassment, plain and simple.
I mean, I can understand that they want the rest of their money, but it's only $24. They already got almost $1, 700 from me, and it had already been established that I had based that amount on the total I was given as of that date, and the $24 is just interest. As I said, it's not like I have been a total deadbeat in the 5 years that I have been buying from them and have purchased 4 computers and 5 printers, as well as an external drive and numerous accessories and ink cartridges. I will never deal with Dell Financial again.

I have the same problem right now. I am going to send a money order to them and send it Registered Mail. I am then going to my bank to stop payments to them after I pay them off. Did you ever get this dealt with? Did you get your money back...worst thing is there is no live person to deal with. My original cost was 1850. I have paid on it almost two years...55 dollars a month and only have paid off 200.00 of the totallllll...scammers...wish i read this before I bought...

I am having the identical problem. I paid Dell Computers instead of Dell Financial. When purhcasing a Dell computer you get so much paperwork, and I mean pages and pages from Dell and Dell Financial Services.
Then of course it is almost impossible to get answers from people who can barely speak English, and who can barely be understood.
I purchased, and paid for this computer in September. Four payments have now come out of my bank account on top of the full payment amount I submitted to Dell. After endless frustrating converstations with Dell Computers in India, they finally issued a refund cheque to Dell Financial in my name. Dell Financial says no such thing exists. I have the email, case number and receipt number from Dell Computers, but still Dell Financials says it doesn't exist.
I have just forwarded Dell Financial services the email I received from Dell Computers, and am now waiting to see what the next screw up will be. I have advised them that if the money is not refunded to me, or my Dell Financial account by Dec 31 I will be starting litigation in small claims court.
Never, NEVER, NEVER deal will Dell, or Dell Financial services.

I got a computer through Dell financial services. I lived out of town at the time so used my friends name and address. Dell had my SIN number, my bank info, and my email address. I find out 2 months later that somehow Dell said that its not under my credit but my friends

After dealing with that situation I got an email from Dell saying its under me and that its not a problem. Few months later Dell phones my friend cause I missed a payment. They told him its under his credit and to go to the police and file a fraud report because I used his SIN number and agreed to put it under his credit because I was declined. Even tho After I got the computer, I bought a car, got a $1000 credit card and a $3000 loan from my bank because of my "Amazing credit for someone my age"

Long story short Dell said they fixed the problem but didn't, refuse to do anything about and also am thinking of getting a lawyer. Apparantly my friends credit is screwed because of this and he can;t get anything on credit because of the balance on the computer. If Dell would have said they didn;t fix the problem, I could of found a way to pay this off ASAP. And not have him go to the cops to file a fraud report so his credit can go back to normal. Frustrating.

Well...at least it's nice to read something that is grammatically correct. I was beginning to wonder if this site was a terrorist site designed to look like dumb Americans who can speak English trying to degrade Microsoft and Dell, but at least this last complaint is coherent. And...I agree. I bought a Dell Studio and installed Microsoft Vista 64, why the 4 is below the text line is weird to me, but I digress, anyway...I think it's the worst decision I ever made. I've been using PC's since the IBM PC, then IBM PC XT and IBM AT. Significant improvements in hard drives, RAM and obviously when the internet came along, the speed in the internet. But of all the computers I ever had, they were slower mind you, but they worked. My Dell with Windows Vista has been the most frustrating experience I've ever had with a PC. Disruptive pop-ups, programs just suddenly not working, changes in MS Office that offer so much flexibility that you can't figure out how to do the things that used to be simple. What a bunch of crap! I used to make videos on an AMIGO (Formerly Commodore) 15 years ago and had better success, though admittedly slightly less artistic appeal, than I do today with Pinnacle Studio 12 on a Dell with Microsoft Vista. I think something happened with the groups from Microsoft and the Developers of Pinnacle. They used to work well together to ensure the product worked well, but with Windows Vista 64, it seems a lot was over-looked, and still no one is caring, working to resolve the issues because for the last 8 months I still get the same error message saying Microsoft will look for a resolution and notify when they find something. Hmmm...no response from Microsoft in over a year now. I used to love Microsoft and Dell, they had good people working hard to find solutions, but now it seems that they just want to sell the next version of software and don't care about those of us trying to make a living with the crap they sold us yesterday.

DO NOT BUY DELL! YOU WILL BE VERY SORRY...TERRIBLE CUSTOMER SERVICE. You are a NUMBER only and will get the royal run around. Promises made...NOT kept! Terrible experince with VISTA...Run fast if you hear the words DELL or VISTA! People tried to warn me not to purchase a Dell product...I should have listened to them. I now work FREE for Dell..everytime my computer has problems - which is at least once a week, (slow, disconnect from internet, programs do not run, etc.) I am then "trouble shooting the problem on MY TIME (after being connected to at least 4 or 5 "supervisors") I spend HOURS on the computer and telephone with so-called Dell "techs" tring to "fix" the problems Vista couses. New computer-Dell will not stand by their product. They will not replace Vista with an operating system that works. I paid over 2, 000.00 for this piece of CRAP!
Dell should be ashamed of themselves...they have created a company without a soul.

We have been a happy Co. with Dell units.

We have a car club for 40 years. We made our club a charty club to help little children, with ony medecal things that are bad. The familys need help also. So we have a show one a year and ALL funds to to the person we listed to help. I would like to know if we could ask you for some help. We get things from companys and we post ther name as much as we can all over New Jersey. The show will bring in around 5,000.00 People. I think it would be a good time for Dell to set up a vender stand for us too.

My Phone # [protected] Or E-Mail rgrimal@aol.com
Thank you For support,

Robert Grimal

Spot on... Dell's customer service is apalling. Very incompetent staff. Took me about 3 months to sort out an issue with them delivering the wrong printer. They are very reluctant to forward calls to senior staff but eventually I got through to their customer care department who took swift action. Highly recommend you speak to their Customer Care.

The dell service is very bad. They have recruited under qualified people for the service job and the quality of service is very poor.

I had got inspiron1420 dell laptop.It came with an inbuilt Vista OS.But i had removed the OS and installed XP.When I installed XP i could get few drivers from the online.But i couldn't get the graphic driver to be installed in XP.Because of this video quality is poor and display is not good too.And also i couldn't play any graphical games too in my laptop.So please say me a remedy to this issue.I want the graphical driver to be installed in my INSPIRON1420 DELL laptop.So please say me a remedy.
Expecting your reply at the earliest...

I have hardly used my dell inspiron 1525 and the motherboard has already blown off . I am without the laptop for the last 1 month but the customer care centre and technical support centre refuse to co-operate and speed up tha matter . First of all, I have to wait endlessly for the customer care to pick up my calls .Then they tell me that the part is not available in India and so I am waiting endlessly for the part and engineer's visit . Dell laptops are the worst . I will not recommend anyone in TCS to buy a Dell laptop . It will be the most harrowing experience if You happen to buy a Dell laptop by any chance .

I have applied for two laptops, one is for amandeep singh, and second is for me. On the same day and same time through one cheque. NOw the cheque has been cleared and till date only one laptop is delievered and second is not which is for me. I am daily mailing to mahesh badam and abhiruchi. But even they ar not replying on email and not picking up their phones. so they are working with dell india a very big reputed company, but they do not know how to attend customers. So I am requesting you to kindly take necessary action against them and delivered the laptop. My order no is 2279392. Otherwise I am having all proofs that your company people are harrasing me and not delievring the laptop. Waiting for the positive response. That is of dell india.

FORGET about the BBB - go to your state's ATTORNEY GENERAL'S DEPARTMENT OF CONSUMER AFFAIRS (each state's is called something a little different) and file a complaint. Several states have filed successful suits against Dell and got rewards from the Court in the millions of dollars.

My husband and I are kind of in the same situation. The service is really rude. All sale rep are Indian, whom I have difficulty to understand what they said. My husband placed an order for a TV and a cable. His billing address appears on this credit card is his parent's residence. The shipping address is to our residence. They tried to call my husband to verify this, but unfortunately his cell phone was out of battery that day. They automatically canceled our order, but already charged our credit card. However, the cable arrived in front of my door, and on their website, both items were written as shipped. We called and verified. We were told the order was re-stated. On their website, it showed 2 times: the previous and now, without indicating any cancellation. Plus we got charged 2 times on our credit card. When we called, they say credit will be automatically adjusted in 5 business days. The very next day, someone else called again and said that we still have to verify our identification in order re-state the order. We said we already did the verification over the phone and we already received order confirmation. The sale rep still insisted that the order was cancelled and returned to the warehouse. Clearly, they don't know what they are doing. The next day they delivery the cable and the TV in front of my door in 2 different time. Clearly it's their fault for sending us twice the cable.
Today, they called us again saying very rude that if we don't return the cable, they won't refund us the credit. This is so outraging. They don't have right to do that. We may accept to pay for 2 cables rather than going through hassle of returning, but at least they have to refund our TV cost, what we got charged twice. Without a proper communication, they indicated right away if we don't return the cable, they won't refund us the credit. Hey the cable cost 20$ while the TV costs us more than 1000$. I'll return the cable today, and wait for extra 5 business day. If Dell is still not processing my credit. I'll report them to BBB or a lawyer note.
Anyway, at the bottom line, I won't return to this website again.

I tried to place an order with employee shaik khalilulla (emp #4161397) he was rude and pushy. I planned on "building a $1700. Within minutes he had a big lcd screen tv on my tab which I had to fight with him to take off the bill. Finally he wanted my banking or credit card number. I told him I was going to talk the final price and "computer build" with my family to be sure it had all we needed. He rudely laughed at me and argued as to why i wanted to discuss the final outcome with mt family. I argued continually and finally hung up. I called back thinking I just got the bad apple comission based employee. I got another east indian and politely said I speak english and would like to talk to an english speaking person, he could not transfer me to one so told me he would speak slowly. The second sales man was very polite and helpful so i placed my order and awaited a call from another person to get my personal information and confirm the order. Every time this person called we got disconected. After 4 hours of playing phone tag, i called Dell to try and confirm the otder, they had no record whatsoever that anyone had spoke with me. I tols him the situation and that I was going to try and place the order myself online. He said that was fine just to cancel the order next time they called. So I did. the rude indian Shaik khalilulla called back wanting personal information again, I told him cancel the order I am doing my own online, he argued that he could give me a better deal than online, I repeatedly told him to cancel the order and finally hung up on him. Afew minutes later he sent me an e mail confirming that he placed the order! I have since sent complaints to Dell and first thing monday morning I will be to my bank to ensure no payments can come out, I will be calling dell again until I am satisfied my order is canceled, and if there are any promlems i will immediately be contacting the better buisness bureau of canada, they are listed in the blue pages at the front of each and every phone book.

Yeah, I totally agree to what all of you have been saying regarding Dell Canada's poor customer service and technical support. I solidly recommend that everyone avoid this company like the plague and take their business elsewhere!

I placed my order over a month ago and it still hasn't arrived. They never responded at all to two separate emails that I sent. And when I phoned last week, they couldn't tell me at all when the item was actually going to ship. This company has no idea at all how to properly treat customers, and they have gone steadily downhill over the past year. Well, the good news is that today I finally cancelled my order. Never again Dell, never again. You have lost my business for good.

I completelly agree with all of you guys. I spent with DELL countless hours - technical support - customer service - technical support, and on and on... They have 1800 number and you talking to deaf.
Our computers ( at Business) all from DELL. We cannot afford to go through stupid troubleshotting, when we have to work. But... DELL regulations are insisting on trouobleshotting, which is waste of time. Their troubleshotters - kids who are sitting in India or somewhere else and reading an instruction.
Their service is complete crap. After beeing with DELL for 7 years, we are changing computers, and will never deal with DELL again.

unprofessional idots

waste idiots working there specially the team leader Behzaad habibi

CANCEL A DELL ORDER. I HOPE THIS WORKS. I ordered a Dell laptop this Friday and and tried to cancel Monday morning (Saturday they're not open). I was told that it was already in production and it couldn't be canceled. Once they ship it out, accept it, and they will send the appropriate packing labels to ship it back. Here is the loophole that may help ALL of us with this no cancellation policy. Call your credit card company (VISA, MC, AMEX, etc.). They told me NOT to accept it but get the tracking number from Purolator. Keep it handy because it'll show that it has been shipped back to Dell. Then they CANNOT charge you for the computer and it will NOT show up on your credit card statement. I'll keep you posted on the outcome.

Four years ago I ordered an XPS from Dell Canada and was happy as a bear in a honey farm. The system ran great, the customer service was fantastic and the technical support was very knowledgeable.

Last October of 2008 I ordered another high-end laptop from Dell and received something less than what I paid for. I called Dell and they said they would send the proper system and to hold on to the one I had till the new computer had arrived. After a couple of weeks the order status did not change so I contacted Dell and was told that the model I ordered was no longer available. They offered me an alternative system and I reluctantly accepted. After several weeks of calling and checking online at what the status of the order was (almost all of the month of November) I was told that it would arrive on or before December 2nd, 2008.

On December 1st I called and was told that they had canceled the order. They also had the nerve to tell me that I had violated the thirty day return policy and could not return the computer that I did not order! Nevertheless, I kept records and recorded my phone calls with the very poor English speaking customer service people (who get very upset when WE don't understand them) and they withdrew their threat.

At this point I insisted on returning the laptop computer that I DID NOT order and insisted also on getting my money back. On Boxing Day morning I was awakened at a very early hour and asked if I had received my package yet!? Apparently they sent something to the courier terminal with my name on it...

FOOL ME ONCE, SHAME ON YOU, FOOL ME TWICE, SHAME ON ME! I said that I wanted my money back and never again will I deal with Dell. Dell has a 15 to 20 day refund policy and it has been 25 days since they received the computer I returned to them (the one that I did not order). Every time I call customer service and give them the reference number I am told that they will put me through to the proper department and nobody answers. I figure that twenty minutes is plenty patience (!?)

In addition to being treated poorly I am paying interest for nothing and my cell phone bill is much more than nominal because of all the minutes I am put on hold. Many times I am put on hold because the representative is asking someone else what to say or what to do since they are unable to answer the query or take action! Why didn't he or she just hand over the phone?

Dell made a bad decision moving the customer service to India. Customer service isn't even a word in that country and if it is then it doesn't have any value. It seems like everyone for them selves or something. Bad business decision. I am still content with my present Dell but I won't buy another. And yesterday I was told that I will be responsible for furnishing and equipping, of all things, a cybercafe! Dell and its subsidiaries, (Alienware) are not on the list.

This is the letter I sent with no results except a phone call apologizing that they (DELL) can't do anything...I also forwarded a complaint to the Attorney Generals' Office in D.C.

JUDY PERRONE, CMA RMA
4A Rustic Circle • Montvale, New Jersey 07645
[protected]
EMAIL: j.perrone@iwon.com

December 12, 2007

Michael Dell
C/O Board of Liaison
Dell, Inc.
One Dell Way, Mail Stop RR 1-33
Round Rock, Texas 78682

RE: Inferior Products
Customer service

Dear Mr. Dell:

The purchase of a Dell laptop has been one of the most stressful if not worse investments I ever made.

After spending hours on top of hours and not to mention numerous emails with your customer service over the past 3 years in reference to a Dell Inspiron 5120 laptop, I purchased in 2004, I felt it was necessary to make and take the time out of my busy schedule to inform you of what is going on with your products. The dilemma is where to start.

Let’s start from the ordering process:

1. Marketing stated no interest/ no payment for one year. False. After tedious hours of arguing with your customer service, it took a class action against Dell to resolve the problem. Not a good thing!

2. The unit was ordered with an internal wireless unit. Never put in. When I called to complain…your customer service told me to go out and buy a key and they would reimburse me. Again, after hours of arguing, they sent me an external key. Not what I wanted, never worked properly and very delicate. Not what I paid for from the beginning.

3. The wall adapter would get extremely hot. My significant other is a firefighter and he feared that that the unit would start a fire. Your customer service refused to replace the defective unit…so we replaced it ourselves out of fear.

4. I then had problems trying to connect to my wireless internet. After speaking with Linkys…they determined that it was a Dell problem. Again it took endless hours to repair the problem…just to try to get someone that we could comprehend on the phone was very trying.

5. In April of 2007, the unit would not hold a charge. Again, after many trying phone calls and the costly replacement of a new battery and again another adapter, the unit had to be returned to Dell, and we finally received authorization. Please reference attached work order. The unit was returned.

6. About a month ago, the problem reappeared. I try to explain this in an email to your customer service to no satisfaction. I tried to call but I do not have the time to hold on forever to your customer service lines. Waiting times of at least 15 minutes. Doesn’t indicate a good thing. That many problems!
7. I took the unit to a local Circuit City. Lo and behold there were four other Dell Laptops experiencing the same problem. The Firedogs checked out my unit. It was determined that it is an inherent problem. The same exact problem as before.

8. I phoned your customer service today. To no avail they won’t replace the unit because the warranty expired 9/30.07. I became very angry and tried to explain to this robotic person on the other end…that the problem is inherent and the same as in May. It was never repaired properly. He “David” very insultingly tried to convince that parts don’t go bad in 6 months. Baloney! It was probably a refurbished part in the first place! New Jersey Lemon Law applies to products as well as cars.

9. I asked to speak to his supervisor and all he could repeat was that the unit was not under warranty. I know that and if the problem had originally happened after the expired warranty there would not have been a problem now. I just would never replace it with another Dell.

10. “David” informed he that there is no one higher than him. I laughed and asked if he was Mr. Dell. I asked for the corporate office…he informed than that there weren’t any. Imagine that!

11. He said he would have the “executive office” phone me. I almost believe that!

Needless to say, I am frustrated, disgusted and want the unit replaced.

Everything that you list on your customer commitment has been totally negated. It is most unfortunate that I know at least ten people that have had the same problems with Dell units, customer service and satisfaction.

I would apologize for contacting you personally but I can’t. It is very hard to communicate with people (your customer service) whose verbal skills do not meet the standards of Americans.

Thanking you in advance for your time and consideration to this matter.

Yours truly,

Judy Perrone

Attachments

CC: Consumer Complaints
Dell Executives, et al.