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Dellmont

Dellmont review: Amount deducted from my visa card 45

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8:30 pm EST
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hi
I received a letter today 26.2.2011 by dellmont.com/ASK LU, where the phone has been deducting the amount of 25.60 Eur on the use of Visa card belonging to me note that I did not used today. Note that I have used a week ago. So please let me know about this amount
deducted from my account and thank you.
Mohammed A Al dahan
Visa card. No . [protected]
Tell No > +[protected]

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The complaint has been investigated and resolved to the customer’s satisfaction.

45 comments
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Bruce Wu
CN
Apr 08, 2011 4:41 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I also receive a SMS on 27 Mar 2011, saying my credit card was deducted Eu10.6. I really don't know what I payed this for?

I don't even know what hell is.

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spatz carlos
IT
Apr 26, 2011 8:19 am EDT

I have also the same problem where every month they deduct from me EUROS 58.19 and don't know why.
Could you please verify this?
I have them to ask luxembourg Lu N. 639557
my email is spatz.c@gmail.com
thank uou
Spatz Carlos

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spatz carlos
IT
Apr 26, 2011 8:20 am EDT

I have been charged this amount for the last 8 months and i don't know why or how can i stop it?
Awaiting some comments.
Carlos Spatz

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Quasar
GR
Apr 29, 2011 10:55 am EDT

Just today, I was also wondering what this dellmont charge was in my visa credit card bill. I went through my emails around the purchase date and found out that it was the bill for a VoIP (internet telephony) service I bought back then, from 12voip.com . It is quite a clear case (from what it looks), since the 12voip.com service had noticed me back then that I should expect the transaction to appear as "Dellmont" on my account statement.

I hope this helps some people with the same problem.

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bird111
Los Angeles, US
May 17, 2011 12:32 pm EDT

I had also a dellmont charge on my credit card. this was due to a purchase on dialnow.com. They also notified me at the time of purchase to expect the statement from DELLMONT... so from my point of view this is correct. Maybe this helps others...

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J. giuliucci
london, GB
May 17, 2011 5:53 pm EDT

Hello I would like to know why this company is been taking from my acc £11.o1 I have not idea what is this company about and when I saw my acc online they took £11, 01 plus £1, 50 I called my bank and they gave me this reference number 505333 please I will be appreciated if you can explain me why this company took this money for.

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RenesisX
Chicago, US
May 30, 2011 5:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Thanks guys. Reading these comments made me realise this was a charge for VoIP from voipbusterpro.com.

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cathie atkinson
GR
Jun 06, 2011 1:56 pm EDT

7 times a charge of $42.20 Can was taken from my account. I did not authorize this transaction and would like to have the money put back int o my account. My V|OI|P account does not show the credit of this amount of money. I never used that much for my outside calls. I would appreciate an explanation Cath Atkinson

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cathie atkinson
GR
Jun 06, 2011 1:59 pm EDT

7 times a charge of $42.20 Can. was taken from my account. I did not authorize this transaction and would like to have the money put back into my account. My VOIP account does not show the credit of this amount of money. I never used that much for my outside calls. I would appreciate an explanation Cathie Atkinson

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yagana4646
NG
Apr 03, 2017 4:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am a local reseller I want to be a top resellers please help me

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cathie atkinson
GR
Jun 06, 2011 2:01 pm EDT

this is the 3rd time I am complaining! Just read the message and send the money!

What does it take to rectify a complaint since it takes no time at all to take the money?

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cathie atkinson
GR
Jun 06, 2011 2:03 pm EDT

all I want is an answer! C

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sharim
AE
Jul 14, 2011 7:19 pm EDT

hi
sir my name is imran farooqui
my visa debit card account deducted
why u r my account deducted
so plzzz dont my acc. deducted
bcoz i m nt use voip call
so plzzzz close my voip call account
thanking u

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kaulkiss
IN
Jul 21, 2011 5:29 pm EDT

today i was debited rs.1.97 from my bank account without any prior notice to do so, sopls tell me why this money was debited from my account

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Luis Lowenstein
ES
Jul 24, 2011 11:25 pm EDT

hello. i received a charge on my credit card last month, i did not know what it was about. this month i received another charge for the same amount 12.19 eur. i panic as i did not know what it was about, i thought in closing my credit card acount, after a read thouse events, and checked, i realised that in deed, the charge is from poivy. thanks guys

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jangi
DK
Aug 08, 2011 11:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

hej.jeg vil gerne vide hvofor dette halveha selskab ertager hver månede 91 danske krone fra min bank kontor
hvis er bliver ved jeg klager til politit.

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samuel essandoh
IE
Aug 29, 2011 7:46 pm EDT

please could canelled the purchase on 28 of this month.l not need 100 euros, l need 10 euros

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hanson22
cincinnati, US
Sep 19, 2011 4:31 pm EDT

Hi guys, I also debucted 2 times 12.19 euro from my credit card. After investigation, I found why they charged such amounts. The reason is due to some voipdiscount amounts. When I try to remember what I have done in the past one month, I realized that I paid two times my voipdiscount/webdrecetcall account. I hope my experiences could help you guys:)

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KESHAB CHANDRA SWAIN
KW
Oct 21, 2011 10:53 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi
when I checked my visa card details 02.10.2011, 09.10.2011 & 18.10 .2011 by dellmont.com/ASK LU, I also deducted 3 times, deducting the amount of 25.60 Eur on the use of Visa card belonging to me note that I did not used it, Note that I have used voipdiscount/webdrecetcall account.3 week ago. So please let me know about this amount
deducted from my account and thank you.
Keshab chandra Swain
Visa card. No . [protected]

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Ajax29
NL
Nov 03, 2011 3:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

hi i have also the same problem, lets make all people statement letter to the police to make investigation, like i did from holland, dellmont.com stilling money from all people from all in the world, the wise ting, just police to do that

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HEMANT VANKAR
FI
Nov 10, 2011 5:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

ALSO THIS TYPE OF PROBLM FACING WITH ME TODAY BUT IF YOU RECHARGED SOMEONE (YOUR FAMILY OR FRIENDS ACCOUNT USING YOUR DEBIT CARD FIRST TIME) THEN WHEN HE RECHARG HIS ACCOUNT USING HIS DEBIT CARD THEN THIS ###ING PEOPLE CUT THE MONEY FROM OUR ACCOUNT NOT FROM HIS ACCOUNT SO THERE IS ONLY ONE SOLUTION I FOUNT IS THAT PLEASE INFORM TO YOUR FRIEND OR FAMILY TO CHANGE HIS LOGIN ID AND PASSWORD OR VOIP AND RECHARG THROUGH THEM DEBIT CARD . ALSO DEACTIVATE THEM ACCOUNT FOR WHOM YOU USE YOUR CARD FOR RECHARGE THEIR ACCOUNT . BECAUSE SAME PROBLEM FACED WITH ME TODAY AND I GOT THE SOLUTION ...

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Bernd747
DE
Dec 12, 2011 11:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

NEVER write your Credit-card Number at the Internet Forums

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zegnet
DE
Jan 19, 2012 11:23 pm EST

credit dellmont.com charge me 115.81 Euro three times from my master card however I did not buy this amount, mostly I buy 12.31 euro for calling. I fill the form in the dellmont page to check the case and I also contacted my bank. I hope they will try to figure it out so I will get my money back. It is not acceptable from once organization.

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peiguy pad
US
Mar 10, 2012 2:04 am EST
Verified customer This complaint was posted by a verified customer. Learn more

hi.
I was in the hospital for about 2 months and didn't need my visa checking card during that time but when i came out, I notice my account was short of $200 and some change. They started by taking $33.84 and ended with $66.83. after investigations, i learned that money was deduct by a "DELLMONT.COM/ASK LUXEMBOURG LU". you can imagine how shocked i was because like many of you i don't even know who that is. after reading some of your comments, i notice that you are talking about a voip service or such. the only thing i used before my time away was rebtel and i have used it for many months but never had that problem before. it kinda works like a prepaid service so the money you put in is the money you use. my only questions now is who are these DELLMONT people and how can we gwt our money back? because i do need my money back.

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devanand_k2002
QA
Mar 14, 2012 1:52 am EDT

Dear Sir,
I've received a sms notification specifying that my credit card has been used for EUR 10.70 on 13 March 2012 at www.dellmont.com/ASK, which I didn't use for this date. The last use was on 11th Feb 2012.
Kindly solve this issue.
Devanandan.k
email: devanandk2002@gmail.com
Mobile : +974 [protected]

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sri_krish
JP
Mar 17, 2012 8:39 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

How can we delete our card details from DELLMONT with out cancelling the visa card?

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baijuvarghese
AE
Mar 28, 2012 10:14 am EDT

Sir,
My name is baijuvarghese .Now i am not using voip calls .Almost 6 months before i send mail your information.Today dedected from my account 54.14 dhs.Or informed how to cancelled this account details.ar

baijunisa@yahoo.com

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Aweys
Lewisham, GB
May 01, 2012 2:19 am EDT

Hi my name is Aweys Buye so I would like to know the reason is taken my money this company.
If its legal company please give me a good reason I can proud or else put my money back.
£11.28
contact this email: happybuye1@hotmail.com

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Mathyas Michael
Stockton, US
May 05, 2012 12:24 pm EDT

I was never connected to my destnation .Ps. Can you explain why I was charged.Better yet please call me [protected]

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Ramdoss
LT
May 24, 2012 7:43 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

I am an internetcall user, service provided by Delmont SRL, Luxembourg, I charge my account by local bank transfer, I already transfered money to Delmont (by using Envoy Services) on 7th May 2012 but till today I ddn't get my credits, if I call Delmont customer service no answer, I sent somany mails with proof for my payment attached but no reply from Delmont, the service is very bad.

Transaction Description/Reference *: KCLEU209874872

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jiaqing
SE
Jun 29, 2012 1:25 pm EDT

Hi...I feel so strange because i never have voip account and i never told this company my information but how they can get my money from my credit card? I need a answer. I want know how could this happen? If someone knows why? And please give me some help. Thanks very much. My email address: lijiaqing1990@gmail.com

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Alaa Waheed
Memphis, US
Aug 14, 2012 9:51 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

When I went into my bank account I found this (CHECKCARD www.dellmont.com/ Luxembourg ON 08/12 ) got $13.12 instead of $ 10.70 that means that $ 2.42 was gotten form my account without any pre note or at least I do not know why so I think that I will not go to continue using Smart Voip any more if you could not explain why that extra amount was gotten
ALAA WAHEED
alaa.waheed1@gmail.com
User name with Smart Voip : alaa.waheed1
829 Berclair RD. Apt.1, Memphis, TN 38122
USA

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rynga
IT
Oct 26, 2012 9:55 am EDT

I want registration of 1 call. what can i do to get? And what will be its cost. Please send me answer as soon as possible.
Thank you so much.
Kris

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voip447
IN
Nov 06, 2012 12:53 am EST

It is better to buy from a dealer rather recharging yourself online. You may tend to miss some reference no. or something which leads to loss of Money.

For Voip voucher contact voip447@gmail.com

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Katie_Zena
Gloucester, GB
Nov 22, 2012 5:21 am EST

WWW.DELLMON, T.COM/ASK, LUXEMBOURG LU
This is a collective name for VoIP services, if you don't know what these are they are methods of using your computer to call people, might have been you bought credit on Skype or VoipCheap or many other companies. Your bank is able to cancel these direct debits it you ring them, If they say you have to contact the company they are wrong. By law your bank must cancel the direct debit when you ask.

If in doubt ring your bank! :)

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nirvan 02
IE
Nov 24, 2012 4:45 am EST
Verified customer This complaint was posted by a verified customer. Learn more

This is awesome.You brings special package for every country but haven't brought any special offers for country nepal its expensive.

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sara1365
IT
Dec 06, 2012 4:32 pm EST

I have the same problem with this "www.dellmont.com/ask luxembourg LU" and I dont even know what it is, but it about 29 euros 3 times from me! what it this thing?!

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sara1365
IT
Dec 06, 2012 4:33 pm EST

guys I have the same problem with this www.dellmont.com/ask luxembourg LU thing and in deducted 29 euros from me several times! what is it and what did you guys do?

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Nevenka
SE
Feb 07, 2013 6:18 am EST

I was just like many of you surprised what is this with dellmont ... then I checked my Voip acc and found out that Voip was recharged with amount showing on my bank acc... so this point is clear ... then I went further checking my Voip acc and saw that I have automatic recharge on.. so if you don't want such surprises go to your Voip acc, setting and check for disable automatic recharge... I hope that this will help some of you

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nina.valerio
TR
Feb 25, 2013 12:48 pm EST

Dellmont www.dellmont.com, Nimbuzz www.nimbuzz.com and Inter Voip www.intervoip.com and Paypal Charge my Credit Card for total of $400 in last 2 month since i didn't know even who they are. when i receive my credit card document i see the list of charge belong to this companies and when i call to my bank they said that they are credit card thieves and we cant do anything. does it happened to anyone else and what did you do? here is the list of the charge on my bank document

17/02/2013 www.dellmont.com/ask LUXEMB… -$26.19

18/02/2013 PAYPAL *LUGLUG1907 [protected] personal Service -$100
18/02/2013 PAYPAL *GAMESUPPLY [protected] Entertainment / Leisure -$108.78

18/02/2013 PP*4198CODE [protected] pers… Service -$3

19/02/2013 DELLMONT InterVoip 494 LUXEMBOURG Payments to the Authority -$26.26

21/02/2013 DELLMONT InterVoip 496 LUXEMBOURG Payments to the Authority -$26.24

16/01/2013 PP*4906CODE [protected] pers… Service -$3, 00

16/01/2013 www.nimbuzz.com 886363 Paym… to the Authority -$18, 17

20/01/2013 www.nimbuzz.com 889085 Paym… to the Authority -$18, 25

21/01/2013 www.nimbuzz.com 890258 Paym… to the Authority -$18, 33

21/01/2013 www.nimbuzz.com 890140 Paym… to the Authority -$36, 66
Total $384.88
Category

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friendkaldhara
NP
Jul 01, 2013 11:45 am EDT

My Rebvoice account has been closed after recharging with 20 euros. Why?

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