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Early January 24th 2017 I received a very upsetting call from my mother stating my brother had passed away unexpectedly... first thing I had to do is GET A FLIGHT to get home as I live in NY and they live in TN. I immediately got on the internet and phone to get first available flight. Since Delta was the cheapest for such short notice I HAD to go with them... THEY WERE NO HELP IN BOOKING THIS FLIGHT NOR GETTING ME ON IT OR ANY FOR THAT MATTER!. THANKS TO DELTA AIRLINES I ALMOST MISSED MY ONLY SIBLINGS FUNERAL~~~ If I wasn't so determined to get home there would have been NO WAY they would have gotten me there... Let me back up... I first called delta to see about something called a grievance flight... HAAAA they were like "a what?" I asked "do you help people that have special circumstances that need to get home for a family members funeral?" The reply was "No we don't do that" Ok so, I booked a flight ON MY OWN... online as it was cheaper and less complicated than talking to someone at Delta! My flight was for Sunday evening around 7pm... it was lightly snowing,nothing bad and MOST flights were on time or delayed an hour or so... ok so no big deal... right? WRONG... every hour there was an announcement flight delayed half an hour, flight delayed an hour etc... ok so I am getting worried as time is going by and frustrated at the fact #1. They were making us wait as they kept delaying and no info and #2 I couldn't get any answer's as to whether they could switch me to another airline that was leaving to Nashville or ANYTHING!My fear was...delaying would turn to canceled ! I WAS IN TEARS and being ignored by DELTA STAFF under very stressful circumstances ! So after WAITING we FINALLY got on the plane only to sit and wait and roast in that HOT plane... as we are waiting we hear an announcement... "Passengers we apologize but we can not continue our destination to Nashville tonight" NOT because of weather! because the pilot had gone over his hours! THEY DIDN'T KNOW THAT BEFORE WE GOT ON BOARD? My fear had become REALITY... So, they get us off the plane after we have sat in what felt like a sauna!
We go inside to get bags and by that time it's past MIDNIGHT! I call for my ride in tears and asked her to please help me... THAT was the WORST experience EVER... nothing has ever come close to that nightmare... it's not over yet! SO now I go to find my bags... THEY are LOST already... So I go to the ticket counter and tell the delta agent "my bags are missing and my flight was canceled to Tn could you please help me get on the next flight out tomorrow?" He told me there are no flights tomorrow... I told him my situation and filled him in on the kind of night it had been and he said "your flight was canceled due to bad weather" I said "No my flight was canceled because my pilot's hours were up" So all the sudden he say's I have a 2:30 flight going out tomorrow... hmmm how did THAT happen? It popped out of nowhere!
So OF COURSE I took IT!He said he would somehow see that my bags make it there also! I was at the airport the next day, made the flight... arrived in Nashville. BAGS are no where to be found! I had no funeral clothes no nothing! I called the whole night trying to locate my bag... NO ONE could tell me where my bag was! I asked is it in NY or TN? One would say NY and another TN...then one person said ma'am we don't know where your luggage is! Instead of focusing on my brother and my family I have to worry about my luggage and why Delta can not do one thing to help someone! I stayed on the phone for HOURS calling supervisors of luggage area's ... I called everywhere to get NO WHERE! First I was supposed to be in TN the day after my brother passed away,which was Sunday to help with arrangements etc... Delta DID NOTHING to assist me in ANY WAY! The Staff was useless! RUDE and acted as though they were there to socialize NOT assist people!The staff at the gate even had their both area roped off! Why is that when they are standing at the booth for the people who need help...not sit and cut up with the other workers... That frustrated me... seeing how I was lost (had only been to that airport once and that was with someone) and I needed HELP!I would like to see someone else act as calmly as I did in that kind of situation! I was in Tears thanks to Delta! They did nothing but cause me MORE grief! My luggage didn't show up until the 3rd day... clothes and contents inside were SOAKING WET so my stuff was useless to me anyway.
I did not use my return ticket from Delta because I did not want to have a horrible experience like that again!
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I recently traveled from Seattle, USA to Beijing China using Delta Airlines on 14/10/2017. It was a full flight but quite a small plane. Very uncomfortable for long distance journey (international flight). Not enough space for hand carry items that forced me to place my hand carry luggage below the front seat and under my feet (literally I have to step on my hand carry bag). But the most inconvenient thing was they delayed my checked in luggage because of the final destination mistake. The boarding pass was issued manually because of the dumb machine cannot accept my passport details, and the check-in counter staff (chinese lady with not-so-good english and unfriendly manner) keyed in final destination as Kuala Lumpur. By right, I have told her that I need to take the bag out in Beijing and then continue my journey to Kuala Lumpur the next morning. When I arrive in Beijing in wee hours of 15/10/2017, my checked in luggage was still in Seattle. I received the bag in Kuala Lumpur on 18/10/2017 i.e. 4 days after I left Seattle.
When I opened the bag, there was a notice of TSA inspection which is fine with me BUT why didn't they put my bag into the plane to Beijing? instead they left it idle in Seattle for amost a day and when I arrive in Beijing on 15/10/10 and made 'missing luggage' report, only then they send my bag to the other route (Seattle-Narita-Beijing-Kuala Lumpur). The only thing I got from Delta Airlines was 'Sorry for the Delay' tag and no explaination what-so-ever from the customer service on the delay.
Also, the stewardess in Delta Airlines have messy hair. How can you serve food with your hair not tied up and in proper place? Very unpleasant sight. Also, when I asked for ice with my orange juice, she said I have no ice. But when an American ask for a cup of ice, she gladly handed him one. Btw, I am an Asian and a Muslim.
I will not use Delta Airlines anymore for my travelling needs.
On November 14, 2017, Delta Airlines denied boarding to parents and their 3 year old daughter, despite having been advised that the child needed to be near LeBonheur Hospital in Memphis, Tennessee; that the couple were delayed due to overbooking on their connecting flight; and the couple arrived at the gate 11 minutes prior to departure. The customer service agent then denied the availability of flights to Memphis, and told the parents to "find a doctor in Detroit". They issued vouchers for an overnight stay. The parents later, on their own accord, found flights with connections to Memphis and returned home the same day.
Everyone has seen this. WWW.WhatTheAIRLINESdidToMe.com
Go read it. The airline industry is terrible. This is a new low.
Hello,
I have had ongoing problems with Delta Skymiles and making purchases using Skymiles Retail Partners.
Delta Skymiles statements do not indicate which retailer is issuing the Skymiles mileage which makes it extremely difficult to validate that you are receiving the correct miles and from which retail vendor.
When you ask Delta Skymiles Customer service, you receive answer from several different individuals and they are all different.
Besides Delta, where else can I post my concerns and complaints. I have lost faith that Delta is accurately documenting and issuing me the correct amounts on my statement. There is not way to validate the skymiles being posted; therefore, how can you be assured your statement is correct?
Thank you,
Natalie
I flew Delta out of RDU in December of two thousand ten early morning and After pre paying for three tickets which allowed me one bag per ticket I was charged again at baggage checkin $25 dollars ea. bag. The guy there asked for a tip which I refused because I lifted the bags and place them on the rack he return stated my bags may not get to my destination when I did if I did not tip. So I tipped the baggage claim guy who had a wad of cash. I won't fly Delta at RDU again.
The original itinerary (Flight DL 3807) listed wheels up from Norfolk international at 9:30 AM with a connecting flight (DL 6009) at Detroit Metro and wheels down at 1:00 PM on Buffalo international. At approx 8AM gate change just next door - no problem. Then there was a mechanical failure that resulted in a delay of 20 min from Norfolk with no delays in Detroit where there was a 35 min lay over now reduced to 15 min; this was not sat. Delta did issue a revised itinerary to get another flight out of Detroit at 3PM and an arrival at Buffalo at 5PM. The revised 9:50 AM departure was delayed due to the mechanical failure that Delta seemed determined to put us on without any consideration to place any one on another carrier like they did on the LaGuardia flight. When Delta was confronted, it was described to be “a different situation”. A few hours later Delta realized they could not put us on the broke plane (that I got the impression they tried there best to do) that would later have to be sent to Detroit with no occupants. I was given a flight out of Norfolk at 2PM (one hour after the original arrival at Buffalo at 1PM!) with a connection at JFK. The Delta crew at Norfolk International acted like a three ring circus; there was a complete lack of professionalism. While at JFK, we were waiting for another hour for the Delta mechanical crew to help with another Delta plane before they could get us wheels up at JFK. I arrived at Buffalo about 8PM. The drive in a new place at night presented a new challenge that I was able to meet. I ended up getting in my Hotel room at 1:30AM 23SEP10. This was a rough day; however, it did not taint my love of travel. Delta did issue me $6 vouchers for two meals and those who have traveled before know that in an airport that's more like snack vouchers. They also issued me a $100 voucher on future Delta flights wich would bring the pricetag to just a little over another carrier that gets the job done a lot better and with no luggage fees. I know mechanical failures happen; I just believe the Delta crew at Norfolk International handled this totally wrong.
please help me find my 2 bags last seen my bags jan.17.2017 in delta airline in miami airport untill now still lost.i need my bags please...all my unyforms is in there. pls... delta airline help me my name is Marylyn H. Fernan. from Cebu Philippines
You didnt file a lost baggage claim with Delta Airlines?
My grandpa flew with Delta airlines 86 years without a complaint.
Look on the bright side. At least they didn't lose the bags. ;)) Should have contacted their customer service dept. if you had a legitimate complaint and wanted a bag refund fee. Or were you expecting your plane tickets refunded as well ? I've used Delta many times in the past too. Funny I never had any problems. Very nice flight attendants. Maybe the luggage had to be re-checked again by security to keep all passengers safe. Need to see the cup as half-full sometimes. Better late than never.
Trying to get something for nothing, Right. Hmmmmm.
Maybe you should focus on not complaining so much. You might live longer. Just a thought. Haven’t made up my mind if that’s a good idea or bad one.
You really need to follow your own advice you post on other people's complaints. You sound pretty arrogant on most of them. Try and be happy and listen to some relaxing music on You Tube without complaining. You will realize how much better you'll feel if you do that instead of being so mean like in many of your comments.
troll? hardly Just the Cryptkeeper keeping tabs on my buddy here until he gets his headstone delivered ON Time by that lazy postman. HAHAHAHA! Sleep well heath2011...
If I'm a troll what are you RinkE.Dink ? No need to answer that ( it was a rhetorical question) and if you don't know what that means Mr. Webster can help. You obviously don't have the education or mental capability to give any sound answers calling people names. Have you looked in the mirror lately? And did you see a troll. LOL
An apology is a good way to have the last word.
Apology? I think not Minon... Sorry but we can't fix stupid. There's not a pill you can take; there's not a class you can go to. Stupid is forever...
You have some nerve posting this letter and bashing me on mine based on a mistake from CPS.
next time, go to the kiosk and get you ticket there, then you wont have any problems!
Bad things happen to bad people. ###
They "guarantee" that if the fare is found to be lower just after purchase that they will match it, short the admin fee. I called them with the delta.com fare and tracvelocity fare (110 less), the delta rep told me that the fare was not 'really' available, that the computer just had not updated. The next day, the fare was still advertised. I wrote an email to them, no reply. I wrote another email, and they rejected my complaint, and sited the small print. i wrote again, and the same reply came from delta. I will not be flying on this airline any longer- if a company claims a fare match, then they should stand by it. Delta is a shady company.
You poked fun of me in my review. SO I am assuming that you did something wrong.
Must have been your fault loser.
I have never seen such rudeness and incompetence.
Last choice for me.
Theft from luggage
You will lose your money.