LastMinute.com
Reviews and Complaints

We found out cancelled once arrived at airport NOT and still not been advised of this by last minute 3 days later. Online help rubbish in fact worthless don't waste your time. Had a battle to get another flight for 2 days. Camped at airport for 42 hours. No hotel offered and put us a different airline 3 days later Qatar which is dreadful, trying to change us over £4000 in baggage as allowance different and just told us to throw all our stuff away. My autistic son broke down and had my 3 children in tears for 2 days straight. Absolute nightmare won't use ever again! Apartment in Japan stayed in within Japan was nice only positive.

As someone deeply passionate about travel and creating unforgettable memories, I understand the importance of seamless trip planning. Looking at the reviews for lastminute.com, it's evident that customers have had mixed experiences. While some have enjoyed great deals and smooth bookings, others have faced challenges with customer service and unexpected issues like flight cancellations and incorrect bookings. It's crucial to approach booking with caution and ensure all details are accurate to avoid any potential disappointments. Remember, every journey should be filled with excitement and joy, so choose wisely when planning your next adventure with lastminute.com.

Everything went very smooth, no hitches whatsoever. Glad I chose Last Minute. Com
The hotel was very good and very clean, with coffee facilities.It was central for all our visits to the Blue Mosque and the Grand Bazaar, and we found everything to our liking.The htel food was varied and you could always something for your palate.The hotel staff were very polite and helpful.

I booked late and experienced a seamless / efficient online booking process for flights and hotel. No problems whatsoever. Flights were eventually delayed but - of course - this is something out of the control of lastminute.com.

I had initially tried to book the trip on Expedia but experienced difficulties making online payment. After switching to lastminute.com, this payment problem vanished.

People do not understand that it is not just lastminute.com that do have difficulties with the refund. And after all they are just a MEDIOTER between the pax and the airline, which means that as soon as the Airline it is going to refund them we will receive the fund. What do you expect peopleee? There is no moreee 14 working days whats wrong with you. Great service as i spoke with their Customer service.

Booked hotel rooms for our party at the last minute. Was presented with a variety of options, so we were able to compare and select the best fit for us. Descriptions of the different hotels were a useful aid for making our selection. Booking process was easy, confirmation arrived in my inbox promptly, and there were no issues with our booking on arrival despite us making the booking earlier that same day.

Hi, i know that is difficult to understand the customer service in this difficult times, when they ask you to wait for your money. It was difficult even for me to belive this. Is true sometimes it takes a little bit longer than usual to receive the refund but at the end i received my funds with a bank wire. Thank you for keeping your word and i hope that the circumstances will be better for us to travel again.

Against all the negative reviews: Lastminute kept their word, even though it needed some time. They gave us a voucher worth more than the original flight price and offer the option to get cash back in 6 months. For all those who can`t wait and think they`re the only people in the world, businesses need to operate just as we need to. Crises like Covid are not only difficult for consumers but also for them. They offer a service that gives us super cheap prices and all we can do is be patient and hope they`ll recover. I had a good experience with their customer service, and the waiting time of 5 months is in times like these more than justified. Just be nice to eachother. (:

I had a brilliant 2 week stay at Kleanthi apartments. These apartments are spotlessly clean, with use of free wifi throughout. My room had a generously sized balcony, where i could relax and watch the sun go down at the end of the day. The family that run these apartments are extremely helpful, hospitable and friendly. It was no problem for them to print out all the documentation i needed to return to the UK. Nikos and his mother Kleanthi were at hand if i needed anything, and couldn't have made me feel more welcome. The apartments have a small pool out the back with a few sun loungers. The food from the pool bar is excellent, and done to a high standard. If i return to Gouves i will certainly return to Kleanthi apartments...
To Nikos, Kleanthi and family... Best wishes to you.

Booked a room at around 930pm on 28/3/24 on lastminute.com for one night at the oaks hotel surfers paradise.

Was sent confirmation email, and money was taken from my account ($189).

My partner and I arrived 40 mins before close of front desk, with confirmation number, but were refused a room.

When I asked why we couldn't stay in a room that was confirmed and paid for, the oaks employee simply said it wasn't in the system, and that I should contact reservations, which he had already tried to call, but to no avail as it was after hours for that dept.

The employee became increasingly agitated, even threatening to call the police. At this point, I decided to leave rather than cause a scene.

Holiday to Budapest provided by lastminute.com

From the 28th August 31st August 4 of us travelled to Budapest, Hungary for a catch-up. The holiday went really well and I don't have any qualms regarding the inbound flight or hotel. The return flight however that should have taken place at 21.50pm on the 31st August from Budapest Ferenc Liszt International Airport to London Stansted turned out to ruin the entire vacation and leave us devastated that lastminute.com, whom all 4 of us have used several time before could be so demeaning and inattentive towards us.

It all started before the holiday when both the inbound and outbound flights changed 3 times leaving us very confused as to which flight we needed to get. Lastminute.com bombarded me with emails (as the organiser) for weeks before updating me on pointless updates and changes of flight times to the point where we had no idea which was our flight. In the end we travelled to Budapest incident free and had an enjoyable time.
Our return flights had been changed 3 times from around midday to late afternoon and then finally late at night with emails telling us the schedule of the new flight times. We followed the email advice and turn up at the airport ready for our flight to be told by Ryanair that the flight we were booked on had already taken off. After we had learnt this information I rang Ryanair and told them what has happened and was told that the flight had never been changed and we were always booked on the morning flight despite what lastminute.com had said.
From here we contacted lastminute.com and told them what had happened to be told it "wasn't their problem" in an extremely rude way. We were on the phone to them for around 1hr 30mins (at 13p per minute plus carrier charges) and seemed to get nowhere despite pleading with them that the new flights cost almost ?500 each and we didn't have that sort of money. We tried to reason with them and asked for them to book us on new flights at some time that day and we were willing to accept thiswhich they refused. We then asked if there were any flights in the next few days and asked them to put us up in the hostel we stayed at before this all happened (remember at this point we had done nothing wrong but turn up for a flight lastminute.com had told us to), they said no "not our problem". One of my friends who suffers from learning difficulties and mental health problems at this point began to get upset at the thought of never getting home they are also a student so the thought of a new flight at ?500 rightly so was enough for them to become anxious and suffer a panic attack. With little option we begged them to refund the flights we had paid for (around ?133) and we would borrow money in order to get home. You won't believe it but they still said no, they claimed once we have flown the outbound flight it was no longer their problem and it was either our faults or the airlines.
In the end we had to borrow money from an overdraft in order to get us home, and not even the airport we had flown out of. We then had to make our own way back to where we live miles away from where we had started. We flew out of Stansted and flew back in Heathrow. I myself had a train booked from Stansted to Edinburgh and two others had cars parked at the airport which racked up huge fees.

The reason I'm telling this story is a warning to others that these people who act on behalf of companies like lastminute.com shouldn't be allowed to get away with things like this when this is clearly their own fault. We weren't out for compensation, any one to be sacked or even an apology on the day they abandoned us, just a flight home to our loved ones. As a result of this 2 of us are now being charged interest on overdraft loans and one see's there therapist often (he was already in therapy but now goes more regularly).

I can't stress with people using lastminute.com to be very careful as these big boys' will bully you into submission when they know they have you trapped. We are all almost ?600 out of pocket as a result of this trip.

I hope someone reads this and please offers advice on how we can do something to stop companies like lastminute.com doing this to anyone else. We in this sense were loyal' customers, we had used them before and were treated this way. I'd hate to think of what would have happened if we were a onetime booker.

https://heraldpublicist.com/four-brits-left-stranded-in-budapest-after-lastminute-com-forgets-to-book-them-a-return-flight/

https://www.thesun.co.uk/news/9882161/lastminute-com-brit-lad-holiday-budapest/

https://www.dailymail.co.uk/news/article-7438329/Four-Brits-left-stranded-Budapest-Lastminute-com-forgets-book-return-flight.html

On the 26 of April i booked tickets in advance from Yerevan to Paris 06/05/2022 for 4 persons, amount was 653,66 pounds.Later this flight was rescheduled to 07/05/2022.On that day  I went with my family to airport in Yerevan and was informed that this flight was cancelled and the next available flight they can offer is in June only, one month later. I had to book tickets from other company and to the different airport in Paris these tickets costed me 1162,13 pounds,not planned expenses.I spent the last money i had to do it.

After so much time passed ,money for cancelled flight 653 pounds is still not refunded .

Dear lastminute,

I would like to put through this formal complaint, as after waiting past 3 days for a phone call from a manager, as promised by your employee, nobody bothered to reach out.

Booking ID: [protected]

I will repeat that I have not agreed to a voucher refund and I will not accept one.

I am already looking £150 of original voucher used for this booking, I am expecting the rest of the payment I have made in cash through my back account, back it total back in to original payment as promised while I was making this cancellation.

Yet again. I will wait patiently for your response.

Kind regards

Miss M Zarnowiec

I booked a return flight business class on Last Minute .com.. It Was an Aer Lingus flight to Washington Dulles, returning 18th August 2023.

The last leg of the flight was from Dublin to Glasgow Aer Lingus EI3222 on 19th August.

This flight was cancelled. Aer Lingus could only offer a flight the following day so i booked a Ryanair flight at a cost of 272.97 euros. Aer Lingus have refused to pay any compensation .They say that Last Minute .com is liable since they are ATOL registered. Last Minute. com say that the airline is liable and refuse any compensation . My understanding is that the agent is liable.i.e Last Minute.com

Dear Team,

My flight booking ID is [protected]. I took the premium service package policy so that I can cancel my flight anytime. I tried to reach through the mentioned contact number in the policy (+44 [protected]), but they are not recognizing my booking ID. I received this email from them that you did not share the details of my travel with them so I am not insured and won't get a refund. I am highly disappointed and would like to take action against you.

I humbly request you to allow me to cancel the flight and refund my money. Otherwise I will reach a lawyer and file the case against your company.

Thanks and regards

Bhawana