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Diamond Doctor
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1.0 2 Complaints
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Diamond Doctor Complaints 2

ComplaintsBoard
R
12:36 am EST

Diamond Doctor Everything

At Diamond Doctor ring sizing and quality was severely neglected. I was a victim when I visited the company looking for an engagement ring a few months back. Instead of getting what I expected, what I got surprised me. The ring size did not match my finger size! I had to look for another supplier for diamond rings and other pieces of jewelry. At that point, I realized that the Diamond Doctor owner is selling expensive diamonds of the worst quality. Even after I received a product that did not match my expectations, I lodged complaint with the customer service department, and nothing happened. The company has poor customer service that cannot solve anything. Their company should not be trusted by anyone for diamonds. Like me, the company has disappointed many other buyers after they failed to get the products they wanted. Furthermore, if you cannot find a supplier that meets your expectations, you had better move on to a different supplier. When we visited Diamond Doctor, we had no idea what was waiting in store for us after such a shoddy experience with the first point of contact to begin with. In addition to poor ring sizing, they have scammed hundreds with intentionally overgraded diamonds. I would not recommend the company to a friend or any other person that wishes to purchase jewelry. Don’t recommend it for a loved one because they will regret the products and services offered. Instead of visiting the company, get your products from a reliable supplier but not from Diamond Doctor.

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ComplaintsBoard
K
6:06 am EST

Diamond Doctor Service, customer care & quality

Diamond Doctor is the worst in the retail jewelry business around. Stands apart? It's the polar opposite of what a business should be run like. Diamond Doctor runs on scams and cuts corners at every possible moment to cheat their customers and begin burning a hole in their pockets, not really caring about the outcome. They claim to have the best diamonds from across the world using international mining reserves but they must be getting the last cuts that are usually thrown away so they can save money or something, that or they want to capitalize on their efforts in any way they see fit. Diamond Doctor has bad quality products full stop, they sell apparently GIA Certified diamonds and jewelry to customers yet there have been multiple cases where diamond downgrading has been found in the store. They're runing their own name this way and it's not ever going to benefit future customers, clients or partners in wanting to do business with them. Dallas Cowboys? They'd be the first to go. And their customer service? Absolutely appalling, I have never seen such bad customer service in all my years of buying jewelry within Texas and other states I've visited. Don't even bother to look them up, Diamond Doctor are the worst business to go to for diamonds and I've truly had a diamond doctor scam experience - they're a fraudulent company. Never go there.

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D
D
Diamond Doctor
US
Jan 25, 2016 9:37 am EST

Thank you for bringing this matter to our attention.

We take pride in offering only the best quality diamonds that have been appraised by recognized third parties. Our prices are always in line with these apprasials.

If any customer is not happy with the quality of any item purchased from us, we will gladly exchange it or give an immediate refund. This has been our policy since the day we opened in 2002.

If you are willing to come to our store with the item(s) you purchased from us, along with the receipt, not only can you return the item(s) you bought from us for a full refund, I will personally give you a $1000 credit toward anything we offer to offset your feelings of disappointment with our service. We are looking forward to the opportunity to rectify this matter.

Sincerely,

David Blank, Owner

The Diamond Doctor

Is Diamond Doctor Legit?

Diamond Doctor earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Diamond Doctor to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Diamond Doctor is known for their high standards and safety. If you're thinking about dealing with Diamond Doctor, it's wise to check how they handle complaints.

We found clear and detailed contact information for Diamond Doctor. The company provides a physical address, phone number, and email, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

A long registered date for diamonddoctor.com can be seen as a positive aspect for Diamond Doctor as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of Diamond Doctor's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

However ComplaintsBoard has detected that:

  • There was some difficulty in evaluating or examining the information or data present on the diamonddoctor.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
  • Diamonddoctor.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The diamonddoctor.com may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that diamonddoctor.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.

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Overview of Diamond Doctor complaint handling

Diamond Doctor reviews first appeared on Complaints Board on Jan 22, 2016. The latest review Everything was posted on Feb 23, 2016. Diamond Doctor has an average consumer rating of 1 stars from 2 reviews. Diamond Doctor has resolved 0 complaints.
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  1. Diamond Doctor Contacts

  2. Diamond Doctor phone numbers
    +1 (972) 342-6663
    +1 (972) 342-6663
    Click up if you have successfully reached Diamond Doctor by calling +1 (972) 342-6663 phone number 0 0 users reported that they have successfully reached Diamond Doctor by calling +1 (972) 342-6663 phone number Click down if you have unsuccessfully reached Diamond Doctor by calling +1 (972) 342-6663 phone number 0 0 users reported that they have UNsuccessfully reached Diamond Doctor by calling +1 (972) 342-6663 phone number
  3. Diamond Doctor address
    8127 Preston Rd., Dallas, Texas, 75225, United States
  4. Diamond Doctor social media
  5. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 24, 2024

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