Menu
Categories Consumer FAQ Business FAQ
FAQ
Consumer FAQ Business FAQ
For Business Write a review File a complaint
Sign Up
For Business Write a review File a complaint
CB Travel and Vacations Diamond Tours
Diamond Tours
Call
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Diamond Tours
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category
Diamond Tours Customer Service Phone, Email, Contacts

Diamond Tours
Reviews and Complaints

www.diamondtours.com

Learn how the rating is calculated

1.2 1 Review 61 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint
Reviews ComplaintsContacts
Pros/cons Alternatives Alternatives FAQ In-depth review Is it legit? Featured complaints Most discussed Recent comments Contacts Phone Email Website Socials Address Working hours About Overview Overview Overview Category

Diamond Tours Complaints 61

How responsive is Diamond Tours's customer service?

2 Resolved
59 Unresolved

Total complaints: 61

Resolved complaints: 2 (3%)

Unresolved complaints: 59 (97%)

Very poor 🤒
We don't know much about how Diamond Tours handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Diamond Tours and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
How is Diamond Tours’s rated by travelers?

Diamond Tours’s earns a 1.2-star rating from 62 reviews, showing that the majority of travelers are dissatisfied with tour experiences.

Filter reviews by rating
1.2
1 review
5
1 review
4
0 review
3
0 review
2
0 review
1
0 review
  • All
  • Reviews only
  • Complaints only
  • Resolved
  • Unresolved
  • Replied by the business
  • Unreplied
  • With attachments

Keywords

trip tour bus bus driver hotel seats driver restaurants tour guide group leader vacation hot lights rest stops dinner elevator guide steak schedule cape cod
Sort by:
ComplaintsBoard
E
2:21 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Diamond Tours Falsely advertised

Tour#850983 Hometown Buffet Restaurant, this is the 2nd trip that you put us into this restaurant. Food was FAIR! So much confusion, kids running around and babies crying. This was not a pleasant meal either time. If you do not be me go there yourself. Also, our day in Philadelphia, it poured down rain was not able to leave the bus. This was due to mother...

Read full review of Diamond Tours and 47 comments
47 Replies
More
Send message
Copy link
Report

Diamond Tours Reviews 0

Looks like Diamond Tours has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Diamond Tours, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Diamond Tours

Screenshot Diamond Tours
Diamond Tours, Inc. is the premier tour operator in the United States that specializes exclusively in affordable motorcoach group trips. Our clients include senior citizen centers, social groups, church groups, travel agencies, bus companies, family reunions, bank travel groups, and more. Over a million Americans have traveled with Diamond Tours since 1987.

Overview of Diamond Tours complaint handling

Diamond Tours reviews first appeared on Complaints Board on Aug 16, 2010. The latest review Enjoyed our Diamond Tour was posted on Apr 25, 2024. The latest complaint Refund for trip was resolved on Sep 13, 2014. Diamond Tours has an average consumer rating of 1 stars from 62 reviews. Diamond Tours has resolved 2 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

  1. Diamond Tours Contacts

  2. Diamond Tours phone numbers
    +1 (800) 336-5711
    +1 (800) 336-5711
    Click up if you have successfully reached Diamond Tours by calling +1 (800) 336-5711 phone number 0 0 users reported that they have successfully reached Diamond Tours by calling +1 (800) 336-5711 phone number Click down if you have unsuccessfully reached Diamond Tours by calling +1 (800) 336-5711 phone number 0 0 users reported that they have UNsuccessfully reached Diamond Tours by calling +1 (800) 336-5711 phone number
    Customer Service
    +1 (239) 437-7117
    +1 (239) 437-7117
    Click up if you have successfully reached Diamond Tours by calling +1 (239) 437-7117 phone number 1 1 users reported that they have successfully reached Diamond Tours by calling +1 (239) 437-7117 phone number Click down if you have unsuccessfully reached Diamond Tours by calling +1 (239) 437-7117 phone number 0 0 users reported that they have UNsuccessfully reached Diamond Tours by calling +1 (239) 437-7117 phone number
  3. Diamond Tours emails
  4. Diamond Tours address
    13100 Westlinks Terrace, Unit 1, Fort Myers, Florida, 33913, United States
  5. Diamond Tours social media
  6. Nick
    Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 26, 2024
Diamond Tours Category
Diamond Tours is ranked 390 among 518 companies in the Travel and Vacations category
#388 EasySportsTickets.com EasySportsTickets.com #389 Worldwide Travel Experts Worldwide Travel Experts #390 Diamond Tours Diamond Tours #391 Fairfield Inn and Suites Fairfield Inn and Suites #392 DreamWorldTravel DreamWorldTravel

Most discussed Diamond Tours complaints

Horrible food
1
(opinions to this review)
 Cape cod tour sept.2021.
1
(opinions to this review)

Recent comments about Diamond Tours company

Cape cod tour sept.2021.
1
We were on the bus so long, motels were in the middle of nowhere...
 Horrible food
1
Our Diamond tour lunch stops were at mostly gasoline stations or...
 bus driver
1
I was on the 9-13-23 NYC trip. "Jolly" was our bus driver and he wa...
 new orleans trip
2
My group of 46 just returned fro a Diamond Tour to Niagara Falls and...
 unprofessional treatment during trip
1
I just finished my Diamond Tour of NewYork City&The Statue of...
Diamond Tours Alternatives
UTOvacation 2 reviews Great Vacations 2 reviews Topbusinessclass 6 reviews BookVIP 27 reviews OMGHotels.com 12 reviews

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.