Dice Dreams™
Reviews and Complaints

I have spent a significant amount of money on this game, but unfortunately it is riddled with technical issues. The game frequently freezes and fails to award the correct rewards. Each time I have reached out to the support team for help, I have either received no response or it has taken an unreasonably long time, often 2-3 weeks, for them to reply. What's even more frustrating is that the problems never seem to get resolved. I would not recommend this game to anyone who wants a hassle-free gaming experience with timely support. It's a waste of money and time.

Letter to Company

Dear Dice Dreams,

I am writing to express my disappointment with the customer support provided for Dice Dreams on the iPhone app. I have spent a significant amount of money on this game, but unfortunately, every time I encounter a problem with the game, it seems impossible to get any assistance from the support team.

I have reached out to the support team on multiple occasions, but I either never receive a response or it takes an unreasonably long time, often 2-3 weeks, to receive a reply. Even when I do receive a response, the problems I have encountered with the game have never been resolved, leaving me feeling frustrated and unsatisfied.

As a paying customer, I expect to receive prompt and efficient customer support when I encounter issues with a product, especially when I have invested a significant amount of money into it. Unfortunately, my experience with the customer support for Dice Dreams has been consistently disappointing.

I hope that you take my feedback seriously and take steps to improve the customer support provided for this game. I look forward to hearing back from you and receiving a satisfactory resolution to the issues I have experienced.

Sincerely,

Allen Kaufman

Version number: 1.60.1

Player ID: GD19434716A-XL9V-46FX

This is a well designed and fun little game. We even have a whatsapp group for trading stickers.
I was going to give it 3 stars but the devs put in some great effort with this and therefore I went for 4 stars.

I have spent some real money on the game because I like to support developers who put in some effort.

My issues though are some frustrating aspects which has me at the point of deleting the app but I first decided to put down my concerns first in the hope it will improve:

1. The “reward factor” of the game is really tedious if you don’t spend some real money. I have won a few competitions when spending money on packages with rolls etc. When I don’t spend money I will rarely see the top 10 which of course gives 0 reward

2. The 3 X roll is really unrewarding, especially at higher kingdom levels. It takes ages to progress if you don’t buy more.

3. The events are a little frustrating as well. The “trail” events frustrates me because you will have accumulated a lot of spins and try on medium or hard for better rewards. You then use for example a 15 X spin and it will land on a 40 or a 60. You then use a 3 X and it will land on a 15. You will have a little left and try to go for 1 X a few times to try and get on the cash or roll rewards but you will almost always land on a blank ring. The lost treasures events are a little more satisfying as you almost feel like you are getting something worthwhile.

4. The stickers are a big concern for most if not all players. You will continuously get tons of the same stickers over and over. Really lucky if you hit the gold. Yes you can trade stickers with friends but the gold only when there is an event and then only it’s a specific 3 gold ones.

These are few concerns but like I said, the reward system is fun for the first few kingdoms but from kingdom 25 and up it becomes tedious and frustrating. We are almost 10 friends playing and we are all at the point of giving up on Dice Dreams and playing only our idle games.

Give God the Glory. I joined the game in order to receive a 750$ reward from a survey site. I canceled the survey site once before until I heard something on the radio and took it as legit. When I entered the radio encouraged website, I realized they already had my information and it was the same survey site I tried to avoid. They saved my information waiting for me to complete the tasks so I decided to complete the tasks and chose Dice Dreams. The rule was to play up to Kingdom 18. I usually don’t play games all day long as I had no time for that. The game was fun but the problem for me is I have to reach Kingdom 18 so I didn’t want to be playing games for an entire month so I speeded up by focusing for hours on the game. A few days later I have reached probably about Kingdom 14 now. The game started showing signs of cheating or hacking. Few times I did not get the dice when I watched an ad. Twice the screen showed only color and some movements like a radar going back and forth and only showing some of the graphics. I’m thinking it was swiping my rewards, but not sure. It had me nerved. I had to reboot several times to restore. I was beating my opponents a lot and making sure I did not spend any money which the app gives options to do to boost up your play. This morning I’ve been up all night playing the game off and on until all my dice ran out each time and it’s getting harder to finish because the kingdoms are bring built for way too many coins and when I attack a kingdom the buildings are not worth the coins they are built by. Which is like tolerable and accepted but the intolerable thing is that I had 250 tokens I was reaching and I was only about 23 points away approximately from achieving it. When I opened it back up ( I did not shut it down completely, keeping it active) I noticed that some of the icons were changed and they also took away my 250 dice and replaced it with 50 dice to achieve That happened within a have hour this morning between 6:30 and 7;20am this morning. I was also robbed of some coins by an attacker as part of the game, but that should not have taken away my dice, so it has been rigged. It seems I don’t always get the dice when I complete my buildings either. Nor the gifts on top of the character. That happened maybe twice. Overall it’s a fun game for someone who had the time and I will raise it 4 stars ONLY if i have no more incidents as I’m achieving my 18 kingdom goal and when I go back to the survey site it shows I’ve completed the 18 kingdoms, therefore giving me no problem achieving my 760 reward. I made sure I did not spend any money because if I have problems not spending money, I could have the same problems if I did. I can’t give 5 due to the problem. If there was no incident reaching the 18 kingdoms then that would’ve helped this review. Thanks I will update this after the response and as stated above.

This is the long truth of this game. I have been playing this game for about 6 months now. Is it fun, absolutely, but play for free, don’t waste your money, it will not help at ALL. So the basis is to roll 3 die to match characters to either win coins, play an outside activity (attack, steal, or fight), and get character for current bonus game going on at the time. You play timed challenges through out the day where you can get prizes for finishing in the top 10. So they have bits that get ridiculously high amount of points and you will NEVER get first place. The highest I have gotten is 3rd, and that was after 5,000 dice and literally staying up all night! They also have treasure chests where you can open after getting so many points, the higher the better rewards, I have NEVER gotten all of the chests for a challenge. Moving on. You use your coins to build your current city. The higher the levels, the harder to build anything, oh and people will come and destroy your buildings and steal your coins. That’s right, it takes a lot to save up coins to build, and just as you have enough, boom someone steals it! And not just a little bit either, the highest I got stolen was 97 million! You can do it back also, but the most I have won is 25 million. Next up. They have some pretty cool challenges, but I have NEVER won any of them. They make it absolutely impossible. You think, well if I spend a little bit of money I will win. NOPE, not the case either. It is IMPOSSIBLE! I spent quite an amount of money and time, and did not win! Some examples…..the last challenge had 3 different trails to complete and at the end a key. If you got all 3 there was a bonus round. I did not pay a penny and I made it to the 2nd trail, last part. I used 150 die and got half way through. I thought ok. I just need a few more and I got this. I spent some money and played until I got up to 267 characters for spins. I STILL did not win! There is definitely something off with that! To get half way through it took 150, but to get the other half 267 did not get to the end! SMH! Next example……..a challenge that is frequent, you fill up a cup/lab vase, and you earn tries to open different objects for a win. It use to take 10 challenges to get ONE chance and NOW it takes ThIRTY! Talk about set up to get FAIL! You also have the option to use multiple X’s the points when you roll. I use up to 10’s sometimes. It did not add up, it should have taken only 1 challenge to fill up the cup? Nope! So they increased it? So it should take 3 times to fill up the cup then? NOPE! Scam you over! You can win cards and if you get a full set you win die. Every time I get one, it never gives me new ones! So you roll and roll to win a set of cards and……..NOTHING! You can also follow on Facebook and Instagram to get daily prizes……..that is if you actually get it! Oh and don’t do both because they are the same rewards and you can’t claim them. SMH! There are SO many other issues, but that is the main ones. If you have any issues and/or glitches, in which there are MANY. There is NO way to contact them. You can send them a message on messenger, but do they ever respond? NEVER! I am completely obsessed with this game and I will keep playing, but I won’t spend one more penny!

UPDATED REVIEW FROM 5 to 1

Loved this game. Support was great. Then Issues became more common and worse. Game got glitchy. Not giving rewards, not allowing FB links for free daily items. The cost to build is exceptionally more than you can earn. Because the game has been so fun, I began purchasing. Then glitches got terrible. I bought a package to finish a kingdom. It took my money, but said there was an error. I didn’t have the items. I went out, back in, and same. Then Repeated. They appeared! Phew! Finished, moved on, finished part of the next kingdom with LOTS of rewards, coins, dice from mini games. It was all great until another glitch. Closed game, reopened. Didn’t work. Closed again, cleared cache, checked for updates (none available), restarted. Back where I started in previous kingdom, same amount of coins and dice I started with but pack contents used up. Progress from all game play gone along with my time and money. Wrote to support with screenshots and recordings of other glitches and explained what happened. Crickets. For a week. I even added hello… or still no answer to my messages every other day. A week later I messaged on the website. A few days later, I received an answer asking if I’d had a resolution. I replied. I just got messages back saying they hadn’t heard from me, did I still need help. FINALLY, Jan responded in game. She could see where my game progress didn’t register and moved me up a kingdom. GREAT! But what about the pack I bought, the coins and dice I won from attacks, fights, mini games, and loss and the buildings I’d completed? All of which I wouldn’t have had without the purchase I made. Now it’s 2 weeks since, I need to send receipts. You know I got set back and lost all progress!. You SAID you can see that. So give me what I lost! Not JUST moving me up after I re-completed a lot of the kingdom a second time. I want the pack and everything I won because if purchasing it to get to the next level and part way through it.

It’s been 2 weeks now. I’m frustrated. Won’t spend anymore money because I no longer trust they will make it right. I’ll send receipts, but only for the principle of the matter. I have lots and lots of screenshots and screen recordings I wish I could share publicly. I get 8 rolls an hr now, haven’t been able to finish a building in several days, still on same kingdom she moved me to and when you get the offer to watch ads it takes FOREVER and still don’t get enough. Every time I roll, have to click out of 5-7 in game offers to buy packs that’s pop up one after the other and then watch a 30 second add to roll once. Then repeat. Well, how fun is that? It’s not. disappointing. Time consuming. Too expensive to go further. No resolution to the issues. Slow responses. I guess I spoke too soon in my first review. At the time, it was honest and deserved, as is this one. Too good to be true. DON’T WASTE YOUR MONEY!

ORIGINAL REVIEW
Once in a while I decide to download a game. I get frustrated because free games are never free. You can’t do anything if you don’t buy. Support is always terrible and non helpful. So I delete. Dice Dreams is different. It has in game purchases, but gives you enough coins and dice that don’t need to paid for to keep me playing daily. I’ve contacted support twice and they responded fast with thorough answers and quick, fair resolution without making me jump through hoops. Just simple excellent support. Thank you Jerbie @ Dice Dreams for being excellent! The only suggestion I have is to minimize the purchase specials that pop up. Every time I log in, have less dice than the last amount rolled or run out, every package offer pops up. (4-5) in a row and repeat after you roll again. It’s a lot. All the offers are right on the top of the screen, so all the pop ups are unnecessary. Still 5 stars though for a good, free game with excellent support. This is the first game I’ll keep.

I did not receive money for a $2.19 purchase and support has yet to contact me to address my issue. Not only that but even when I have plenty of rolls I can't get a single action roll(attack, steal, fight etc.) In hundreds of rolls and it renders me incapable of being competitive in tournaments and prevents me from utilizing the benefits of a trail or treasure hunt while also keeping me from leveling up pet or completing my sticker sets. It has become too frustrating, there by sapping any enjoyment I've experienced in the past playing this game. I just want what I pay for and to be restored the ability to earn via the games basic mechanics.

Just now I completed the puzzle mini game on Dice Dreams. Today on Sunday, August 13 2023. It was the 9 puzzle pieces and you were supposed to receive like 1K dice, I think 120 cookies or something like that, and a super card. I completed the 9 pieces, but never received the reward.

As you can see on the screenshot, the puzzle icon disappears (meaning I've completed it), and next that follows the 9th puzzle piece on the pancake mission is the 15 cookies, but I never got the puzzle reward. Please, I pay too much money on this game and it's not fair that I didn't receive the award. I'm wondering if you could please make this right, I also messaged on the app as well.

Also, I didn't receive the 1st prize tournament award... It just went straight to the next tournament without awarding me the 1st prize award. This was for the tournament that ended today, Sunday Aug 13 2023 at 2pm EST. Why so many glitches today?! This comes after not receiving the puzzle award today either. In both screenshots, you can see I was in 1st place for the tournament award that ended at 2pm today EST. However, as you can see in the next screenshot, it shows the next tournament that already started, but didn't award me the 1st place award and shows the same amount of dice as the first screenshot, proving that I did not receive the 1st prize award like I should have. I have all the necessary screenshots to prove and back this up.

Every time i try to gonto the trail it crashes the app. Does this often after changes. I have 300 spins that i cant use after i already spent m9ney on the game today. Getting very fustrated tjat this keeps happening. Ive done every possible thing on my end and its not my phone. 3 seconds after i hit the trail it crashes. The picture i included is my froze screen where app crashes

This game is fun and enjoyable but too many times it has glitched and froze or reloaded itself while I’m doing really well, causing me to lose out on bonuses, dice roll multipliers, and even dice. The most recent was I had 170 dice, in the middle of rock paper scissors, and was only 10 paw prints away from a 300 dice reward. Suddenly it reset itself, causing me to lose the rock paper scissors, but also when it reloaded I was down to 5 dice and a new challenge had started (even though there were 4 hours left in the challenge I was working on). I lost many dice, a bonus, and even coins. But nothing else reset, including I didn’t have any spins left on the trail (how I got my 170 dice I didn’t get to use).

When this game crashes and you try to get in contact with the developers, thru email, you keep on getting an automated message saying peon is working on the issue, send photos or videos to get better idea of what the app is doing. I did send a video and snap shots of the game, The developers didn't anything. Just kept on getting emails that there working on it. The app was down for 3 days(frozen) I was getting robbed and attacked and couldn’t do anything. The peon support blames it on the our devices for the app not working properly. It took them 3 more days to send a message that if I need anything else to contact them. Delete this game. It’s not worth the headache. There’s better games out there.

Game is a great time killer, but you WILL either spend or crawl at a snail’s pace. I prefer snail’s pace. You can spend hundreds of millions of gold on cards and will get MAYBE one new one. Competitions are obviously rigged as you will get 1st with highs being in 100s then suddenly you will be in 31st with scores in the thousands. When you calculate at highest rolls it would take 10s of thousands of dice to get there that fast. Typical developer behavior to get money, but still just way too obvious in messing over players that are real. I have even stolen money from myself and yet never stole money from myself and this has happened to others I know who play.
All in all fun time killer just don’t expect anything like fair.

I just downloaded this and it will NOT load past “connecting after I use my Apple ID to sign in. I did not want to use any ID until I KNIW wether or not I like the stupid app. I love dice games and this ad popped up in Yahtzee so I got it and I’ve had my daughter try and my husband on their devices...SAME ISSUE. After reading just a few of the ongoing purchase ripoffs and missing bonus rolls,I’m glad I didn’t get to try it out. If I wanted more treatment like this I would’ve continued playing board king’s. NO THANKS! I see where it had an update four days b4 I tried and I can only assume that’s how I dodged the aggravation so many others are dealing with. It may be “cute” but “cute” isn’t worth any ones time. WHEW, I am happy to miss out;)

It’s a (very) thinly veiled money grab. I’m sorry to all of the other commenters who have spent in the range of hundreds to even thousands on this. When you run out of dice rolls (you will), you get inundated by pop ups. 1st: You can buy more here! 2nd: Wait! Here, another offer that will give you 20% more for your money! 3rd: Don’t forget to invite a friend for bonus coins and dice! 4th: Before we let you return to playing, here’s another list of offers It’s essentially the same thing as other games like “Animal Kingdom” but reskinned. Straight boring after the first 10-15 minutes. And not a cheap game to play either. Don’t leave your kids with your phone and let them play this. There are so many places you can press to spend $5-$50 so that you have dice rolls to “play”

I enjoy this game very much I just wish it was more reasonable priced. At first you only are paying $5-$10 for extra dice but as you progress it gets to be about $10 for every 100 dice and when you are up to that level you have to roll 100 dice in one roll to actually achieve anything. And then there’s the piggy bank. Starts out reasonably priced but jumps up to $69.99 for about 4000 dice which makes it over $10 for 100 dice. The creators of this game are making bank off of a game that doesn’t pay out anything real. Don’t let yourself get to wrapped up in this game or you will end up spending thousands of dollars on it. NO JOKE! I have spent about $1500 so far just to play a game. So like I said it’s a super fun game but extremely way too expensive. The creators of this game need to lower the prices quite significantly.

First off i love the game but when it comes to the stickers you should have a option to trade your duplicates for rolls I have so many duplicates that just sit there I have spent billions on packs and I never get any new ones which is outrageous I would give half a star but you can’t it’s also impossible to win rolls when it comes to the events because of how rigged the rolls are I enjoyed it the time I had but I’m not going to continue to play it bc of how bad the set up is it’s impossible to get to new board somethings will have to change before I even consider on playing this game anymore my advice to anyone that wants to download load it DON’T it’s a waste of time and waste of space on your phone there are far better games to get then this one they are just money hungry and will only let actually win high number of rolls when you spend money

I really do like this game it started out fun. But I’ve noticed the more you bet on rolls the less likely you are to get anything. I’ve even chatted it. Same amount of rolls x5 vs x25 and up I can roll the same amount but I’ll win more with 5. It seems pretty rigged and it’s something that should be fixed I’ve watched the dice land on event items then flip to a coin before it registers. I’ve also had problems where I didn’t receive rewards from tournaments. It shows I placed in the top then the reward screen says too bad good luck next time with a coin reward. I’m going to have to start taking screenshots when tournaments are over. I’ve emailed customer service about this and they’ve fixed it but it’s still happening and it’s happened to my sister too. If they didn’t play I’d quit because this game is quickly becoming not fun because of bugs and cheats.

First let me say I want to give this game 5 stars but there are, to me, major issues that have not been fixed. The updates only make it worse sometimes. Every time a friend joins I never get credit for them, ( ok only for 1 of my friends). YES, they are joining via the link sent to their messages. I have watched them. For the past 2 weeks I have not been able to watch any ads for rolls, not sure if this is so I make a purchase or so others may attack to keep them interested. Sometimes I roll and get nothing even though the dice has all 3 dice displaying matching symbols, (that has been happing way too much now). I never gotten a response for other complaints I've had. Just a few things I wanted to voice here. I Hope some of the issues get fixed because I am getting fed up with the issues. I have deleted this app about 5 times and the next time I do it will be for good.

This game is so fun but beware honestly cause I’m order to get anything you have to put a lot of money into this game and it still doesn’t get you far it is so so so very hard to complete a sticker pack you can’t trade gold stickers and all packs needs gold stickers some need 3 to complete and even if you spend gold coins on buying sticker packs you still never ever come out with a gold you usually get the same ones you already have I put so much money into this game so again yes it’s fun but you really have to spend money on here which makes it not fun at all and I’m getting tired of playing it now the dither you get on here the harder it is to complete a village houses whatever you want to call it getting coin is so hard you need millions to really get somewhere but you only win a few thousand at a time smh its frustrating and I’m about tired of this game now and only been playing it a few months

Honestly been playing for a long time and used to love it but passed couple of updates have been making the game worse and worse. If I buy multiple dice packs I get charged for all but I won’t receive all of them. My app crashes a ton like too much and I lose progress and when I add a new friend I don’t automatically see them in the game and instead have to email support every time and wait for them to manually add the person just so I can trade cards. It’s super inefficient and just an annoyance all around also when I’m out of dice or say I have less than whatever number I’m on to roll the pop ups to buy more come up everytime which is annoying and makes me want to not buy even more. Also it takes to long to even exit the offers (cause it’s always like 5 or 6 pop up offers) or they freeze the game completely wasting time and energy. It’s annoying like fix it or I’m done cause yeah it’s really not worth it

I would give this game five stars except for the last four months when you purchase extra rolls or little special packets and that they don’t wanna give you all your rolls ! Where are my rolls, chest, coins and stickers? I have been waiting for flour months because I bought twice the same day a package that was $24.99 and they didn’t give me them and I’m still waiting on them and every time I write to them. All they asked me to send receipts and everything and I’ve done it three times and just yesterday they rip me off rolls. They didn’t give me over 3000 rolls, or my last 2 items from buying what they call a six pack deal! you don’t get your daily awards and all that it says expired already. They get really need to work on this. ALSO I’ve been reading some of the reviews and LOVE how the developers tell you to write out a ticket lol lol! I’ve been doing it for over 4 months and still nothing happening!

These reviews talk about not getting compensated for their items that were taken and the game didn’t require that much to move forward . The game people took them because they could and they knew we can’t do a thing about it. POORLY DESIGNED GAME AND EVEN POORER CUSTOMER SERVICE ….. All the customer service team ever says is “We didn’t find any issues”. But you took my things you weren’t supposed to be taken and you don’t give them back when you’re wrong! I’ll never give them any more money again!

You contacted me talking about how sorry you were to hear about how I felt and if I was having technical issues to contact their support team through the game. WELL YOUR SUPPORT TEAM THROUGH YOUR GAME IS A JOKE! They can’t even explain anything about the problem you report. ALL THEY SAY IS WE SEE NO ISSUE! Then if you can’t see anything like you say Doesn’t MEAN IT DIDN’T HAPPEN …. WHY DO YOU THINK I’M REPORTING AND ISSUE WITH YOUR GAME

I’ve been playing this game for over a year and probably spent around $2,000… buying this and that to finish a kingdom…and the endless duplicate cards then they just upped and changed the card packs so now I had to start all over again…. A waste of money that I spent to acquire the old cards… that’s fraud and predatory …I feel like the developers don’t respect the players money. It will go from a $5-$99 price for stuff that’s crazyyyyyy.. then after you spend your money you still can’t complete the side challenges. I spent over $100 yesterday and still won’t be able to complete the side challenge that is very disappointing and I think I’m going to delete this game because of these same scenarios keep happening…. Like make your customers happy and not feel like they got played! The only reason I haven’t deleted it is because I invested so much into it… but honestly will do it soon because there’s no end in sight… the reward for paying or even playing is grossly unsatisfactory.

This game is great fun HOWEVER it has gone from a dice dream to a dice nightmare! It takes a long time to load and freezes during loading so after several attempts I give up trying to play. As a result of not playing my kingdom gets attacked, my treasure stolen and by the time I can access my kingdom again I have all of 26,000 coins left of the 3 MILLION I accumulated. Then while I was locked out of the game my kingdom was being attacked, I run out of shields which then leaves my
Kingdom to be destroyed. When I do have luck getting into the game to rebuild and win back coins, the hame freezes and crashes EVERY time I roll an attack or steal. When I reenter the game not only have those rolls been lost but so has my chance for the steal or attack. This is BEYOND frustrating and I’m beginning to think it’s the developers doing to make players purchase coin packs in order to rebuild.
PLEASE FIX THESE BUGS! I have about one more attempt left in my patience for this and then Dice Dreams will be just that-delete!

The game is broken.

It’s only giving out 2 dice for watching ads. When I’ve been getting 10 per roll.

It’s showing “compasses” on the dice when you actually get one, instead of “mining carts” for the Coin Rush”. The roll of the dice is completely rigged. If you get something for “Coin Rush” you will never also get a coin or jackpot faced dice. I’ll be deleting this app and I’m pretty far along.

Not to mention your method of making friends is completely an invasion of my personal and social network privacy.

I’m not friending a complete stranger on FB, just to make friends. I know I can delete them after but what’s the point? You want someone (and maybe even a child) to get targeted and either scammed off a stranger or worse, kid napped or human trafficked? Disgraceful. Do better and learn.

I will not comment on your posts on FB either because the minute you do, you get spam from scammers.

I’m in the process of trying to delete my account which is a whole other convoluted process that doesn’t need to be this difficult.

Develop your game smarter not harder for your gamers. Terrible.