DigitalOcean’s earns a 1.2-star rating from 19 reviews, showing that the majority of developers and small to medium-sized businesses are dissatisfied with cloud infrastructure services.
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Empowering Your Business with DigitalOcean: A Reliable Cloud Partner
Are you seeking a cloud infrastructure partner that understands the needs of your growing business? Look no further than DigitalOcean. While some reviews may highlight challenges, the majority of customers appreciate the seamless experience and quick support provided by DigitalOcean. With a focus on simplicity, affordability, and flexibility, DigitalOcean stands out as a top choice for individual developers, startups, and SMEs. Their commitment to customer satisfaction is evident in the positive experiences shared by many users. Trust DigitalOcean to empower your business with reliable cloud solutions and exceptional support.
Getting SMS SPAM that uses one of their servers to complete the illegal messages
Getting SMS SPAM that uses one of their servers to complete the illegal messages. Reached out and haven't heard what action, if any, this company will take.
Review:
I've been receiving SMS SPAM from one of their servers, which is being used to send illegal messages. I contacted them, but I haven't heard back about what action, if any, this company will take.
I stopped using them many years ago, and I still see reoccurring charges
I stopped using them many years ago, and I still see reoccurring charges. I try to delete the account, it won't let me because they say that I need to remove services, yet I am not using any service. You should never put your credit card info on the hands of this company, they are untrustworthy.
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Pros
- User-friendly cloud platform
- Competitive pricing models
- Robust scalability options
- Extensive developer resources
- Reliable uptime performance
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Cons
- Limited enterprise features compared to AWS/Azure.
- Smaller global data center footprint.
- Less extensive service catalog than competitors.
- No native support for Windows Server hosting.
I'm getting way too much spam from DigitalOcean's servers
I'm getting way too much spam from DigitalOcean's servers. It's like the more I complain, the more spam I receive. The most recent spam is promoting *** and similar stuff, and it's coming from their IP addresses. They don't seem to care (no responses from emails sent to abuse and noc email addresses). Actually, it seems like they even encourage this kind of activity (spam increases when I complain).
I used DO for many years without any problems
I used DO for many years without any problems. Then I switched to another provider (***) and deleted my DO server/droplet. Years later, they added a new feature that I wanted to try, so I logged back into my account but couldn't because it was locked. I contacted their support, and they reviewed my account and unlocked it. However, they wouldn't tell me why it was locked, even though I asked multiple times. They said that information is private, so I had no guarantee that the same thing wouldn't happen if I moved my sites back to them. All they said was that it was flagged as a mistake. That's not good enough if they want people to do business with them.
DigitalOcean Complaints 14
Digital ocean theft
We had an account with Digital Ocean which we closed in may this year. We notified them and closed our developer account. Yet monthly we kept getting charged. But because our developer account is closed, we cannot go onto the dashboard and closed the account. And no matter how much we try to close the account, we cannot. Then we get hold of the following Customer Advocates: Jesus Silva and Murtaza and Daniel and they request my passport and a photo of me holding my passport which I send. They said they would close the account and then come back with the attached email. BUT no password reset email comes AND why are they not refunding after 6 months of fighting.
They are a completely fraudulent company - see these issues on other platforms:
https://www.bbb.org/us/ny/new-york/profile/web-hosting/digitalocean-llc-0121-142000/complaints
https://www.complaintsboard.com/digitalocean-b164387
https://news.ycombinator.com/item?id=7661218
Trustpliot etc etc
After I signed up with Digital Ocean, my account got locked right after I confirmed the payment method
After I signed up with Digital Ocean, my account got locked right after I confirmed the payment method.
I got charged by this company after a data breach in their system
I got charged by this company after a data breach in their system. I never used it before.
Is DigitalOcean Legit?
DigitalOcean earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
We found clear and detailed contact information for DigitalOcean. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 5 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
DigitalOcean has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
A long registered date for digitalocean.com can be seen as a positive aspect for DigitalOcean as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.
The age of DigitalOcean's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.
Digitalocean.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Digitalocean.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
Several positive reviews for DigitalOcean have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.
We looked up DigitalOcean and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- While DigitalOcean has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 14 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
I got a $10 charge from ur company that nobody in my house made
I got a $10 charge from ur company that nobody in my house made. It's a brand new credit card that we never used before. Can u give me a phone number or email to figure out where this fake charge came from?
I've been gettin' charged every month since June by your company
I've been gettin' charged every month since June by your company. I called the number they gave, but all I got was some weird Google voice message. Right now, I'm still seein' a $10 charge every month from *** on my credit card. Honestly, I don't even know who you guys are or what you do.
This company hosts servers for the public to buy
This company hosts servers for the public to buy. I've had many times this company's server carry out attacks against my network. I've wrote to this company twice now with no response. I'm filling a complaint as they're unable to help and it's getting quite annoying that they're always the one behind the attacks.
I noticed two charges from Digital Ocean on my Amex ****
I noticed two charges from Digital Ocean on my Amex ***. One was for $4.80 on March 1, and the other was for $50 on March 29. I reached out to Digitalocean, and they admitted that these charges were made from an account with an email address that I don't recognize. Instead of refunding the charges, they let the fraudulent user keep their account. They instructed me to go to *** to contest the charge. Currently, they are battling Amex to retain these charges.
This company keeps takin' money from my bank account every month
This company keeps takin' money from my bank account every month. I ain't never heard of Digital Ocean before. I tried lookin' 'em up, but I still don't get what they do or why I'd ever wanna make an account with 'em. So I sent an email to their customer support, and right away they're askin' for all my personal info, like the last 4 digits of my debit card, when it expires, what type of card it is, and all that jazz. Well, I ain't givin' 'em any of that! It's a total scam, I tell ya.
DigitalOcean LLC is appearing on my recent debit card statement, which I just opened in March 2022
DigitalOcean LLC is appearing on my recent debit card statement, which I just opened in March 2022. There are several expenses listed, such as "Digital Clean SFGUSA OPERATING CHECKING" for $5.00 on 07/05/2022, "Digital Clean RECURRING ATM DEBIT - DDASFGUSA OPERATING CHECKING" for $6.00 on 08/02/2022, "*** RECURRING ATM DEBIT - DDA SFGUSA OPERATING CHECKING" for $5.50 on 08/02/2022, "Digital Clean DIGITALOCEAN.COM DIGITALOCEAN. *** C#***SFGUSA OPERATING CHECKING" for $6.00 on 09/02/2022, and "Server PilotSERVERPILOT.IO HTTPSSERVERPI WA C#***SFGUSA OPERATING CHECKING" for $5.50 on 09/02/2022. I suspect this could be fraudulent activity and it might be happening to many others as well.
Last week, Thursday, I moved my domain from Afrihost (Previous ISP) to DigitalOcean
Last week, Thursday, I moved my domain from Afrihost (Previous ISP) to DigitalOcean. The previous ISP didn't bother to inform me that if I wanted all my current services, like email, to work properly, I should add A records to the DNS pointing to their server. I had to figure that out on my own for the critical services, but I forgot to add the *** A record pointing to Afrihost for my email. Now, I can't receive any email, and the email I use for verification on DigitalOcean doesn't work. So, I tried creating support requests, but they only got answered after days, and even then, they weren't helpful. It's been 5 days since I got locked out of my account, and I'm not getting any response from the support team. I really need this issue resolved as soon as possible because it's affecting my ability to work and hurting my business. The email account is ***.
I signed up for a trial offer that promised $100 in free credit for the first 90 days
I signed up for a trial offer that promised $100 in free credit for the first 90 days. However, I never received that credit and ended up being charged for my usage. To avoid further charges, I decided to remove all my instances and attempted to contact customer service. Unfortunately, I have yet to receive a response. Now, I've been charged for a service that I don't recognize and haven't used at all this month. It's important to note that DigitalOcean operates on a pay-as-you-go basis, not a subscription service. My credit card company advised me to reach out to DigitalOcean to resolve the issue, but the customer support line they provided doesn't seem to be working, and their online support hasn't been helpful either. I have no means of contacting them to stop the charges, despite not using their service. While the amount of money involved is small (less than $30), the recurring nature of the payments makes it crucial for me to put an end to this.
I got a small tutoring biz
I got a small tutoring biz. On September *** I made an account to set up, test, and use a server for online tutoring sessions and classes. But oh no, on Wednesday, December *, when I logged in to get ready for the day's classes, I found out that DigitalOcean locked my server and account. No explanation, just like that. They asked for ID to verify stuff, and I gave it to them. But then they told me my account is permanently locked for abuse. That's a big accusation! And it's messed up 'cause my biz got hurt. I put time and money into setting up the server, and now I gotta reschedule classes all inconvenient-like. The weird thing is, they didn't lock the billing section of my account. So I want them to look into this and give me a straight answer about why they did it.
On 18 Jan 2022, I emailed DigitalOcean about some issues with their customers breakin' the rules
On 18 Jan 2022, I emailed DigitalOcean about some issues with their customers breakin' the rules. It's been a whole month and they haven't bothered to respond or even acknowledge my complaint. Here's the deal: there's this website hosted by DigitalOcean that's been stealin' my stuff since 2020. When I finally had enough and sent 'em a DMCA takedown notice in July , the website owner went nuts on me. They started cyberbullying me, spreadin' lies about me online, floodin' my forum, and even encouragin' hate towards me. And guess what? They kept on stealin' my content too. All of these actions go against DigitalOcean's rules, so I sent 'em a complaint (subject line: "Complaint about rule violations") to their email addresses, but no response. I've tweeted 'em and sent 'em emails beggin' for a reply and some action on these rule violations, but they just ignore me. I even reached out to their CEO on Twitter, but he's been ignorin' me too.
I was suprised to see charges to my *** credit card by a company I have never heard of called Digital Ocean
I was suprised to see charges to my *** credit card by a company I have never heard of called Digital Ocean. I have a recurring charge of $56.08 once every month since July 2022. I realized I was being charged this monthly fee in December 2022. I immediately looked up the website to learn that they were a cloud computing service. I have never purchased services or a subscription from this company. Without success, I tried to contact the company to find out why I was being billed and how they got my information. There is no way to contact them unless you have an account. Since I never created an account I have no way of connecting with them. There is no phone number. I immediately alerted *** who tried to contact Digital Ocean and they have not been able to reach anyone at the company. I have never received an email or any other correspondence confirming a subscription from this company. I have never received any sort of invoice or statement for the amounts that I am being charged or any explanation of billing. Trying to get any information is like hitting a brick wall. It is a red flag that a company can charge me without my permission and without providing any statement of accounts. I think this is a scam and I am looking into all legal remedies. I have no documentation from this company because I never created an account.
About DigitalOcean
One of the key strengths of DigitalOcean is its robust and highly available infrastructure. The company operates data centers in multiple locations across the globe, ensuring low latency and high performance for its customers. These data centers are equipped with state-of-the-art hardware and networking technologies, enabling DigitalOcean to deliver fast and reliable cloud services.
DigitalOcean offers a wide range of cloud computing products and services to cater to the diverse needs of its users. Its flagship product, Droplets, provides virtual machines that can be quickly provisioned and customized to meet specific requirements. Users have the flexibility to choose from various configurations, including different CPU, memory, and storage options, allowing them to optimize their infrastructure for performance and cost-efficiency.
In addition to Droplets, DigitalOcean offers a comprehensive suite of services to enhance the functionality and scalability of applications. These include managed databases, load balancers, object storage, and Kubernetes, among others. These services enable users to easily scale their applications, handle high traffic loads, and store and retrieve data efficiently.
DigitalOcean also stands out for its developer-friendly approach. The platform provides a simple and intuitive user interface, making it easy for developers to navigate and manage their infrastructure. It also offers a robust API and extensive documentation, allowing developers to automate and integrate their workflows seamlessly.
Furthermore, DigitalOcean has a strong community presence, with a vast library of tutorials, guides, and community-driven resources. This fosters knowledge sharing and collaboration among users, enabling them to learn from each other and solve problems more effectively.
Overall, DigitalOcean is a trusted and reliable cloud infrastructure provider that offers a comprehensive suite of services, a user-friendly platform, and a vibrant community. Its commitment to simplicity, performance, and scalability makes it an ideal choice for businesses and developers looking to leverage the power of the cloud.
Here is a guide on how to file a complaint or review about DigitalOcean on ComplaintsBoard.com:
1. Log in or create an account:
- Start by logging into your ComplaintsBoard.com account. If you don't have an account yet, create one to proceed.
2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.
3. Writing the title:
- Summarize the main issue you have with DigitalOcean in the 'Complaint Title' section.
4. Detailing the experience:
- Provide detailed information about your experience with DigitalOcean. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.
5. Attaching supporting documents:
- Attach any relevant supporting documents to strengthen your complaint. Avoid including sensitive personal data.
6. Filling optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.
7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.
8. Submission process:
- Click the 'Submit' button to submit your complaint or review.
9. Post-Submission Actions:
- Regularly check for responses or updates related to your complaint on ComplaintsBoard.com.
Ensure you follow these steps carefully to effectively file your complaint or review about DigitalOcean on ComplaintsBoard.com.
Overview of DigitalOcean complaint handling
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DigitalOcean Contacts
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DigitalOcean phone numbers+1 (631) 664-6816+1 (631) 664-6816Click up if you have successfully reached DigitalOcean by calling +1 (631) 664-6816 phone number 0 0 users reported that they have successfully reached DigitalOcean by calling +1 (631) 664-6816 phone number Click down if you have unsuccessfully reached DigitalOcean by calling +1 (631) 664-6816 phone number 0 0 users reported that they have UNsuccessfully reached DigitalOcean by calling +1 (631) 664-6816 phone numberPr Coordinator Writer+1 (808) 123-1234+1 (808) 123-1234Click up if you have successfully reached DigitalOcean by calling +1 (808) 123-1234 phone number 0 0 users reported that they have successfully reached DigitalOcean by calling +1 (808) 123-1234 phone number Click down if you have unsuccessfully reached DigitalOcean by calling +1 (808) 123-1234 phone number 0 0 users reported that they have UNsuccessfully reached DigitalOcean by calling +1 (808) 123-1234 phone numberVice President Of Project Management
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DigitalOcean emailssammy@digitalocean.com94%Confidence score: 94%etel@digitalocean.com94%Confidence score: 94%Management
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DigitalOcean address101 Avenue Of The Americas Fl 10, New York, New York, 10013-1941, United States
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DigitalOcean social media
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Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreMay 13, 2024
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