DirecTV
Reviews and Complaints

Hey i work for them and i am of of thousands of mis represented employees meaning that they file 1099 on me through a middle man contractor who does the illegal part for them and makes me fork over tons of my hard earned money, to buy stuff to to there installs, while I have no rights and have to pander to directv staff just like the direct hire tech on legal payroll and if i get hurt i have two options loose any property i have when it comes time for the medical creditors to sue me for the balance or sue the home owner to save my own behind. I going to tell you right now, I an going to to sue the home owner to save my self from directv's employment fraud...

Frankly I could give care less about the customer, I just want to get the job done as fast a as possible so i can avoid working 16 hours that day that way my the %50 of my pay check that i don't give to directv and the customer can count for something, frankly I'm just a slave, that feels the sting of the bose mans wip every time i make the smallest mistake they take money $$$ directly from my pay check, even if they cant prove it was my fault and all i could to change that is become jobless and suffer a chance to loose everything i have,

I want to see directv go down in flames, I want to see them pay back every cent they took from us illegally, I want to pay my taxes since i bought the materials and gasoline and tires to help them benefit and prosper

Update on my [protected] post regarding my problems with Direct TV.

They put me through a 6-month nightmare. But I got my state's Attorney General involved (NY), sent a complaint explaining how I was scammed by Direct TV's installer, how Direct TV itself was trying to swindle the termination fee out of me, and I won! I even got a refund for the money their scam-artist installation man took from me. And the termination fee was canceled after an apology from a DTV spokesperson. Of course, it took the Attorney General's intervention before I got any of that respectful treatment. Prior to that, DTV people were condescending and uncompromising. But it's over now. Never will I deal with that company again. And I make sure to cite my experiences with DTV with everyone I know should the subject come up.

We had to disconnect Directv due to my losing my job in April 2010. We had upgraded in Jan 2010 to DVR and even though we had met our original 24-month commitment from 2002, we had another 24-month commitment because of the upgrade. When I called Customer Service to ask if the service cancellation charges could be waived since the disconnect was due to my loss of work, I was denied.

When I look at my account online I see on the Account Overview page: "Thanks for being a loyal DirecTv Customer since 2002". I have to ask: Is this how you treat Loyal Customers who lose their jobs?

I am scheduled to begin work again in August and we will be going with DISH. ... Evelyn

I to have had directv and they ripped me off big time. they were charging me over 200 dollars a month and wouldn't even let me have my locals. We cancelled our service and they debited my account $ 72 and then another $ 284. they said thats my early termination fee. If any one knows what to do about this it would be greatly appriciated. STAY AWAY FROM DIRECTV. THEY SUCK!

Tammy

DirecTV is the worst cable company out there. They lure you in with cheap promotional prices for the first year and then rape you thereafter. I have to go through the same early termination fee process. Their Customer Service is a bunch of ignorant High School dropouts who do not care about keeping the company reputation or what's best for their customers. They continuously over charge their customers fee and makes it a real hassle fight it. Needless to say I will never go with DirecTV again or will ever recommend them to anyone. It's better to go with someone else like Dish Network or your local Cable company.

I lost my job last april, Declared bankrupcy in november, and have had my Direct TV service on hold for months. I had to move out of my house to a cheaper place and wanted to cancel the Direct TV because I still don't have steady work.

They are charging my $240 for early cancellation fee because I had an 18 month "commitment."

Needless to say, I am quite upset. I will of course never use DirectTV again, but that is little solace for my wallet right now.

Anyone know of any way out of these fees?

casey
Colorado

I had to move a couple months ago to an apartment and after already being without any TV for a couple weeks by then, I had DirecTV installed (the management of this apartment had cut the building's antennae wires, misunderstanding the conversion to digital that's coming up). I signed up with DirectTV because there was no other affordable option at this place. An independent contractor came out and insisted I had to pay him $80 for a simple installation ($40 per TV). This was a simple wire-through-the-wall straight from the dish setup - nothing fancy. I knew installation was supposed to be free, but he said because he was an independent, a fee applied. It turned out I was scammed, of course, and DTV attempted to get the contracting company to agree to reimburse me, but they never did. At the time this scammer was here installing the cable, he handed the phone to me and got me to agree to the 18-month commitment. Even though, to me, a contract is always something you SIGN. I never signed anything.

Anyway, a couple months later, and I have to move again to a different apartment. This place has cable already installed, so I called DTV today to cancel, and they are charging me a $300 termination fee, plus I'm to return the receivers. Two months of DTV and with the billing ahead, plus the $80 I got ripped off, they're getting over $400 out of me. And for what? All I wanted was the local stations anyway! I simply can't afford this fee on top of everything else. They're going to be waiting a LONG time for their money. I will NEVER subscribe to them again, and will warn off anybody thinking of using their service.

I work at a class action law firm and we are investigating this issue. I am interested in talking to people and hearing about their experiences. Please contact me at shelly1100ny@yahoo.com if you have been charged an early termination fee by DirecTV, or if you have any questions on this investigation.

Thanks, Shelly

I too am faced with the early cancellation fee. In December I began exploring the possibility of switching our tv service from DTV to AT&T U-Verse. To cover my bases I contacted DTV customer service to inquire about whether or not I was under any particular commitment. I was told by the customer service rep that I did not have a commitment. I repeated the question again and was told there would be no early termination fee. Last week I called DTV to cancel my service and was informed that I would be assessed a $175 early termination fee. I asked the customer service rep the manner in which I would have been informed of this policy and she stated I would have been told of this when I ordered the service (actually I was moving - "We like the way you move" campaign - a whole other story in which they are currently crediting me $20 per month for a year) and that it would be on the agreement I signed with the installer. I do not recollect being informed of the early termination fee when I signed up to move and it is not mentioned anywhere on the agreement I signed. I think it is funny to note that during our discussion about the process of filing a dispute (in writing) vs a phone call she stated that the corporate office requires disputes in writing because they would get too many phone calls. I quitely chuckled but refrained from commenting because at least she was cordial. If I am wrong then I will admit I am wrong and will no longer dispute the fee but right now there is no evidence that I was ever informed about this early cancellation fee. I am interested in hearing from anyone who has encountered this issue and the results of their disputes.

OK so if DTV encloses the dish you would get signal from space how? Try a dish heater or shield or cover, they are all available. Some one has to remind you of your agreement, it is called selective hearing at POS.

Direct tv went into my account and took $308 without my permission then sent me a bill 3 days later. Talked to two supervisors who said they would fix it. They did nothing. They put the $ back into my direct tv account as a credit! Thanks to the post from Pablo I called the [protected] and spoke to Emily who gave me her direct # and said she will fix this. I am still cancelling Direct Tv and will never use them again..

I also had to buy equipment to make on Demand work after they said i had it free to use and did not tell me i needed to purchase equipment. I am also right now having trouble getting them to honer the current $21 a month rebate...What is with cable and satellite services sheesh. Call the attorney generals office they are a big help and the federal trade commission.

Misleading Sales Rep. Lying Managers.

I asked the sales rep specifically, "Do you have OnDemand?" She said, "Yes, and it is free to you."

After the install, I found that the OnDemand did not work. I called technical support. I find out I have to pay $500 in equipment to get it to work on my 3 tvs. I asked to cancel, they said it would be $400 to cancel. I asked to talk with a manager.

After explaining to the manager, he said that if I did not cancel, I would get free OnDemand in all three rooms. I agreed and he sent out a service guy.

The service guy got one room working, but did not have the equipment for the other rooms. I called and talked with another manager. This manger said he would send out another service guy to connect my other rooms. After, the service guy left, I still did not have OnDemand in those rooms. I called again. They said I needed still more equipment to make it work.

I took two days off work to get this thing installed and it still did not work.

I told them that I wanted to cancel and they said that I would be charged a $400 cancelation fee (On my bank card! I can't believe I gave them my bank card).

I told the manager that I was going to report this to the Better Business Bureau. He said, "Get your contract out, they are going to want to see it".

Wow! I thought I was the only one getting the royal shaft from Direct TV.

I think we should all go one step further. Send this link to everyone in your e-mail address book and tell them to avoid Direct TV like the plague. Then ask them to forward to all their friends, and so on, and so on...

I am new customer; I got the receiver on last Monday till date
1. My account is not active.
2. I called DTV if not more at least 20 time, Even after so many promises the engineer does not show up. We are waiting at home since last 5 days, hoping for the miracle.
3. 90% of the time the calls goes to voice, by any chance if someone picks, he or she is not right person, try to transfer and guess what disconnected.
4. Even they say leave Voice message, they are not even courteous to call back.
5. Nobody tell the actual problem. Keep giving wild guesses.

Bottom line pathetic service, hopeless customer service, and I will never recommend DTV to any of my friends and family.

DirectTV

To Whom It May Concern:

Let's start at the beginning...I called your customer service office to cancel my service. I explicitly asked the Representative at this time exactly how much I owed on my account. I paid this.

A month and a half later I get another bill saying that I owe $ 216.13. When I called to find out what this bill was for I was told it was for cancelling my service 11 months early since I had just renewed my contract. I didn't renew my contract. They pulled this out of thin air. I told the representative that I wanted this contract in writing to protect myself from it magically renewing itself again. She told me that DirectTV would not put it in writing. Which meant that I had no protection-I could never cancel DirectTV because each time they could claim that I renewed it when I didn't.

That's when I started getting phone calls from Nationwide Collection Agency. They call at all ungodly hours of the day and night. They told me when they are done with me I will not even be able to finance a pack of gum. Their words not mine. When I asked his name he told me it could be Johnny, Tommy, what the difference just pay the bill. This is really good behavior for such a large company.

When I check around I found out that I am not the only one who has this problem with DirectTV. It's a shame such a big business has to behave in this manner. I cannot believe DirectTV is so hard up for money. The little man has no protection against such a large entity. I hope you are really proud of your business practices.

I did some leg work & located their corporate office number which is [protected], try to call them. Explain the issue in a calm manner (don't be ### or angry) & explain why you think it's unfair & see if they will be able to assist you.

Generally that would be the final step with the company to get the charges reversed.

Pablo

This is so funny, our installation day was for today, and we had about the similar situation. We were called about 30 minutes from the timeframe the scheduled the installation. It was on a Sunday between 12-4pm, got called from somebody we do not really know if it was the real people, saying that the order was never assigned to a technician that all techs. We ended up cancelling, but it was a crazy trying to cancelling and we kept getting calls about rescheduling installation, ...what is this?who is lying? the techs who are supposed to be installing the satellite, or their customer service are trying to sign up people to get their easy quick commision!

Direct-tv has charged me $41.14 on my debit card for no reason at all and they cannot find it in their records. They tell me the only way I can correct this is by using a fax # they gave me (customer service) and to submit the complaint to this fax #. Now, does that make sense.

Chris

Has your problem been addressed and fixed? I am currently looking into getting DirecTV MDU connectivity for my condo association. After contacting me to DirectTV they are referring me to Consolidated Smart Systems. Overall, the process has been a pain and I cant even get someone to come out and do a site inspection. So far I am dissapointed with this process. I am sorry to hear about your problems...

Direct Technologies in Dallas, NC contracts for Directv and they refuse to pay me the $3000.00 owed to me for working for them. The owners Jessica told me I was getting my money back in October 2007 and Stacy her husband will not pay me. He has a criminal record for being a thief. If I had known this when I was hired then I would not have worked there. This is a low life ### company. Please avoid them totally. They will rip you off!

I too just signed up for DirecTV's HD service. First, their TV commercials stated they would have "over 100 HD channels by the end of 2007." They don't.
I constantly get the "Searching for Signal - 771" too. I've found it always happens with a channel change. By using the Previous button, keying in a channel number and programmed channel changes is when it happens.
But, returning to the previous channel then returning the missing signal is there.
1st call: go through all the recorded troubleshooting steps.
2nd call: tried to explain to the computerized answering service the problem. It doesn't understand. I hate a computerized phone service telling me which problems I am allowed to report.
3rd call: talked to a real live person. Same troubleshooting steps as recorded steps.
4th call: they agree to send out a tech. Was able to show him the problem. Nothing he could do.
5th call: real person again.
8th call: Oh, that particular receiver has that inherent problem. Techies are working on it and will download a patch to solve the problem.
12th call: real person. Oh, well you signed the work order stating that you were happy with the installation. That makes sense? If a problem occurs after installation it too bad because work order says I was happy with the installation?
Now.
When the installer came I asked him to use the same mount as the original dish which was located on the outside wall. Later, when I went out I found the original dish still there and the new HD dish attached to the roof.
Which call was I up to?
?th call: I had to pay for the installation of the HD dish. Now I have to pay DirecTV to have the HD dish relocated. Then I will have to pay the apartment manager to have the roof repaired.
Wouldn't it make sense to have the original mount able to be retrofitted for the newer HD dish? Guess not.
In addition now there's a farm of unused dishes on the building because they won't remove them. Just keep adding on with each new account.

Direct TV imposed an early termination fee of $460 on my account even when I cancelled the service the next day. The picture was blurry and the installers are clueless as to how to make it better. Dtv then told me I signed a contract upon completion of installation. This was when the harried installers shoved the lengthy very small print pink 2 page contract in my hands and asked for the signature that the work is complete before they can leave. Who would have thought they would resort to such dirty tactics ? I called & write to their Dispute Dept. for a whole month - NO REPLY. Then on my final call, they told me a decision have been made, and I am to pay the early termination fee no matter what. I am fed up with this company and will take them to court if I have to. Please, people, DO NOT sign up with DTV unless you are willing to sacrifice customer service & hours of dissatisfaction.

I recently signed up with Direct TV for their satellite service. I am paying a monthly fee to rent each receiver. I got in the mail today a confirmation for an additional $5.99 per month for a protection plan. When I called for an explanation, I was told that if anything happened beyond the first 90 days that they would not be responsible for repair or replacement of any of their equipment. What kind of a company is this that charges a monthly fee for equipment rental, but won't stand behind their equipment. Very disappointed.

I think you have come accross one of the very few bad sub contractor companys.. I am a Sub Contractor for Direct TV and when I install everything works.. I also back my work with a 6 month guarentee that everything will work as it should.. If any problems should arise the customer calls me and I get there within 24 hours to fix any problems.. I know what it is like to have no TV.. When the cable goes down it goes to the top of my priority to get it back up and running asap.. I would only charge in the case that the reason why it's not working is cause of the homeowner... I give the 6 month warranty incase if it's installed in the winter to make sure there is still a signal in the Spring and Summer. You should try calling Direct TV and telling them about the crooked company you have come accross.. Most of the installations of Direct Tv are done by Sub Contractors.. It saves them money and Headachs.

I agree, I just hung up with the so-called direct tv customer service reps. I have never been so lied to and blinded by false advertising, and BS! I was supposed to get the advertised on line special from 2 months ago of up to 4 boxs at no cost, 75.99 per month for over 150 chanels to include HBO, Starz and Encore, what a joke. My service was hooked up on March 13 and March 14 a bill for over 100.00 was sent to me. I never received any credits towards my bill for the boxs, in fact they charged me an additional 5.00 for each box in my house! I called back after being hung up on by a female rep. that was extremely rude, did not care that I was an unhappy customer she just wanted off the phone with me, then when I called back a second time I got a guy on the phone that was almost as bad, he was patronizing, and rude as well. When I asked for a manager to speak to, another guy got on the phone who also was rude and unhelpful, when I asked about my so called promo's he gave me a number of [protected] which says when I called it "THIS IS Direct TV, THIS NUMBER HAS BEEN DISCONNECTED" ! Are you kidding me the Better Business Beruea will certianly be receiving my compliant daily until something is done! Now I can not even cancel this joke of service because they have me on a 2 YEAR contract which I can not cancel without ruining my credit and charging me over $400.00, yea the rep's on the phone had no trouble informing me of my rights to NOT cancel! But they were unethical and extremely unprofessional when it came to good BUSINESS PRATICES! Please joing me if you have been SCREWED by DRIECT TV! CR from Tennessee

i have given the runaround since sept. of 2007 about free portable dvd player offered by direct tv. I have spoke to Julie, Judy, Katherine, John,Abel,Shane,Abraham and today a supervisor named Alex told me that I couln't get the dvd payer because the installers worked for company that was't recognised by direct tv. I told her the installers told me that i would get the voucher in the mail to send in for it. Since I pay my bill through verizon I even called thehm to complain. the lady was relly nice and put me on hold so she could speak to direct tv herself. the supervisor told her that I would be receiving a voucher in the mail in five to seven buisness days and for me to let her know what happens. I told her that I would but that I figured it was just a scam direct tv was using because i believed a few years ago and they did the same thing.Don't believe the ads that they mail you or publish in the sunday papers . they already have their stories and false answers prepared for the consumer. I will honor my agreement with them untill my contract is up and then change to someone who can tell the truth and not mislead the public. I feel that this is alot more than direct tv has donee for me. I will never recommend direct tv to anyone and will certainly let people know what has happened to me.

Point blank DIRECT TV is TOTALLY dis-honest! When I solicited them I was leaving Dish because of their overcharges! Boy am I surprised now by the lies that DIRECT dumps on you. I was told my DVR would record 2 shows while I watch 1...IT DOESN'T! I was told the Direct dish is "NEW" technology and it does not go out in bad weather. The 3rd day I had Direct, a rain storm shut it down for 45 minutes. I was told my DVR could be viewed at the other 2 receivers I ordered through the remotes for the other 2 boxes. WRONG! you can't watch anything from another receiver other than the 1 that recorded it! I was told I would get Cinemax, Showtime, Starz and HBO free for 3 months...I did, then they started charging me for the service w/o my permission! I was told my bill would be $49.99 per month TOTAL! Now I am being billed $49.99 + 4.99X3 for 3 seperate converter boxes and another $45 a month for HBO, Showtime and Starz! In closing ALL of the above conversations were recorded by DIRECT TV as I placed my order. Now that I am contesting almost everything, they "CLAIM" they can't access my voice recorded phone order detailing EVERYTHING I claim above! WHAT A SCAM. DO NOT ORDER DIRECT TV! They are worse than Fannie Mae and the rest of the CORPORATE CROOKS raping this Country! Don't beleive me, call me 919.291.1949. "B"

I am going thru a similar thing with direct tv a suspended account due to awaiting HOA installation approval turned into an unauthorized charge to my debit card of $673.04. It's fraudulant!

i sign up for verizon 99 dollar pkg which included tv. Direst tv keep over billing me and refused to turn bill over to verizon. The Fcc need to shut down this companies that scam people. They broke the agreement and they expect me to pay them the fee for early termatiom

This company makes agreements that they do not keep and obligate you to a contract that you did not agree to or sign. I have been promised free services and then get charged for them.

You have no recourse, they will take the money for anything out of your checking account for costs other than the service billing and other things that were not agreed to.

With all of the complaints against this company I can't figure out why there has not been a class action law suit against them.

I have had the utterly WORST customer service experience with DirecTV! I work in customer service, so I know what customer service entails... DIRECTV FAILS IN EVERY WAY!

I decided to cancel my service after one year of service. I was told that my final charge would be 57.15 and it would be all I have to pay (unless there was damage to the receivers when I sent them back - I would be charged for that as well). Well one week later I see $115.89 deducted by DIRECTV from my Chase account, which of course overdrafted my account. (It was the beginning of the second week of the month so I just emptied out my account for rent.) Chase then charged me the $33.00 overdraft fee. THEN I GET ANOTHER DEDUCTION THAT DAY FROM DTV of $80.01! AND of course ANOTHER overdraft fee of $33.00. I called DTV and asked what was going on. They said that it was the "early cancellation fee;" I informed them that the woman I spoke to assured me there was no cancellation fee since my contract was over. They apologized and said that I would have to wait 8-10 business days for the return to take place. Meanwhile I could fax a copy of my overdraft charges to a 1800 number and they would review it, and also issue me a refund for that.

Well I have now called DTV four times over the course of a month and a half... I still have not received my $195.90 back from DTV... NOR have they refunded me the 66.00 they caused in overdraft fees.

I am so annoyed with them I am about to just call it quits and count the money as lost. The icing on the cake was that every time I called, the customer service reps had no idea what I was talking about (regarding my refunds).

The whole encounter with them was awful and I will NEVER recommend them to ANYONE!

I have been a loyal Direct TV customer only to not receive good customer service. After three days of intermitten signal I have yet to have a technician to come out to the house to look at the problem. Sucks I shouldn't have to be running around checking out there system for the problem. You Suck

Hey i signed up with directv 7 years ago and last year i actually had a receiver that broke on me and as i called them up to replace it, they replaced it with no problem. Now little did i know they snagged me in a another 2 year contract and upd my bill every month! I tried to cancel but i would of had to pay 450 cancelation fee. What a bunch of scams. Their whole company is based on illegal practices. Go with comcast for cable where there is no contracts! But directv is the biggest scams out there.

direct tv is horrible! i just got direct tv two days ago... i called direct tv one day after i started service (within 24 hours) to cancel my service. i asked the lady on the phone how long i had to decide if i wanted to cancel. SHe told me 30 days and i asked her over and over again "your sure i have 30 days?". "Yes sir, 30 days".. So i didnt decide to go throgh with canceling that day. The next day (which is today (two days into my service)) i called to cancel and they are now telling me that i only had 24 hours to decide. I tried to tell them that i did call to cancel yesterday and they told me i had 30 days. They said no, 24 hours is the limit. So i am furious right now. I am contacting my state (ohio) utulities commission and reporting this. This is BULL! dont go with direct tv

i just started service with direct tv not even one week ago. i called 1800 directtv to start service and they said i had a 30 day trial and i just tried to cancel my service because they told me that i would have free installation in up to four rooms at any time within my contract. when i called not even one week after i started my service to get another box in my room they told me i would have to pay 220.00 for the basic reciever and 5.00 a month for the service. i was aware of the 5.00 a month but they lied about the free installation. then when i told them i was misinformed and i would like to cancel they said my trial period ends as soon as the equiptment is installed and that i would have to pay $360.00 to cancel. bad business. i have never had trouble like this with any company.

Contact your State Attorney Generals office & make a case to them. Have dates, billed $$, phone contacts with the TV company to give them. You have to go after these bad companies. They are counting on you doing nothing more than complaining... like everyone else.

When I signed up for Direct TV, it was for my Dad who lived across the street from me and myself. I was not made aware of any contract involved. Had I been informed of it I would never have signed up for my Dad. I had been told in Oct 08 that he only had a few months to live. Passed away Good Friday this year. The rep convinced me to put the accounts on my credit card because my Dad didn't have any cr cards. So I did. When my Dad passed, I called to cancel. No mention of cancellation fee was ever made. Then I find a 384.72 charge on my credit card. Was told to send letter of dispute and copy of death certificate, which I did. At first it was denied then my cr card company got involved and Direct said it would be taken under review. I was told by three different reps that the fee had been cancelled. Then, last nite 6/17/09 that the fee was going into collections. I spent two hours on the phone with them. One rep said it could be cancelled and then I was transferred to the dept that could handle it, and they refused. I was told that I can't contact the corporate office dispute dept other then by mail. They don't accept calls. What a surprise. I paid last nite on line because I am not letting this low life company ruin my credit. I also asked to cancel the insurance that I was talked in to but was told there's a cancellation fee for that. The ins is a laugh. When I called for service, the woman on the phone tried to 'talk me thru a repair'. After an hour and a half I said to send someone out. I have the ins and I'm not a tech. She said they 'didn't like to do that'. Finally, after two days, got a tech out and found the box was defective. Am trying to find a way to get to corporate office without using the mail.

I signed up with Direct TV in January 2008 and I was quite explicit about wanting all three major networks, ABC NBC and CBS, they said they could provide CBS and ABC, but did not mention the additional fee to transmit these stations and said they were working on NBC. After 10 months and still no NBC transmission I called and cancelled their service, I spoke to someone named Jeremy and explained that Directv did not deliver on their promise for service and that I wanted to cancel, he said that would be okay and said that he would send me a Fed Ex box to return their cable box, which I did and 2 months latter I received a bill for $286.00 for early cancellation, I refused to pay it and it Feb of this year they put a collection Item On my Credit report, which lowered my Fico Score from 807 to 633, how do I get this removed.

I contacted DirectTV to cancel my services due to a switch to Verizon Fios. DirectTV refuses to waive a $180 cancellation fee after being a loyal customer for 7 years. They also charged me $75 for a month of satellite service I never received. DirectTV states we upgraded to a HD receiver in 12/09 and state that we are obligated for another year's service due to the upgrade, which equals $20/month for the next 9 months. Additionally, we bundled services through Verizon & Direct TV, but neither will take responsibility. Verizon quotes a $179 cancellation fee for their services, no matter how many services you cancel. Customer service at DirectTV and Verizon sucks!

I have had so many problems with them. NOT getting the credits Im suppose to my bill constantly rising and now I find out that my "special" pricing ends in Oct but I have to continue with them for another year, I dont want them for another year. When I signed up it was thru consumers enegry because i was moving and they told me abou this special offer they had with direct tv and so I thought I would try it and oh my god what a mistake. I t hought I was saving money going to them but they are not honoring any of the "deals" I was suppose to get now Im stuck with this crappy service. How do I get out of it I cant stand it a whole 1.5 years with this company really.
I would call and change my number and it wouldnt get changed, they say they emailed me my contract but they had the wrong email address. I just dont want them anymore there has to be a way out why isnt the BBB or someone doing anything about this company? there has to be a way out of the contract anyone help.

I am disputing charges with Direct TV regarding the cancellation fee I am being charged of $400.00 I was not advised of the charge to be in the amount assessed. I totally disagree with the final bill because of billing discrepancies regarding the so-called bundling with version resulting the need to sell the package over quality… The amount of the direct tv on verizon statement was much higher for one. At the same time of being billed on phone bill, also received bill from direct. Reflecting a dif. Amount owed. There was no explanation provided on why the difference on either end. I returned all the equipment and the only honest response I received from Direct is that Yes we received the equipment . I have not received anything in writing or verbally stating my early cancellation is $400.00 I was provided with this address to dispute the bill. Has anyone else received a $400.00 cancellation fee from Direct TV. They turned me over to an collection agency. I have also submitted a complaint to my states bureau of consumer protection. This is still pending. Hopefully there is an consumer rights attorney outhere some where that would be interested in these deceptive charges... I

I recently had to disconnect my direct tv because there was a fire in the building and the owner of the building told me i had to remove the dish because of fire hazzards.when i cancelled i recieved a $220 cancellation fee.They told me that since i replaced a faulty dvr reciever a year ago i still had a year left on my contract.I was never informed of my contract being extended when i called to replace the reciever and i wrote to the complaint department and when i didn, t hear from them i called direct tv.They told me the dispute department informed them that the cancellation charge was valid and that i had to pay the $220 dollars.I believe it is unfair to penalize somebody for a faulty dvr reciever and also when the owner themselves asked you to remove the dish.

Don't EVER get Directv! They charged me $460 early termination fee. I lost my signal on a Friday night and because I didn't call them until Sunday (so sorry I have a life-like moving into a new home) I had an active account for more than 24 hrs-therefore I will be charged. Even corporate wouldn't listen to reason.

This company wreaks of rip off and loop hole scam. Fine print on what?
My next stop is BBB.

I cancelled my direct TV for poor service, I didn't receive a signal about half the time. When I had moved to my new place I they gave me a free upgrade to an HD receiver from my plain DVR one and APPARENTLY that renewed a new contract for two years. But... when I called to cancel I was told it would be a 140.00 cancellation fee and last night I was charged 391.00 on my bank account. As we speak I am on the phone with a representative that states "so sorry about the misinformation but you still owe"!

I would like to know of anyone that is thinking about hiring an attorney as this is bad all they way around and from what I can see this has happened to more that just me.

In February of 2010 I moved from a house to an apartment. I checked with my apartment manager on whether or not I could have satellite at the apartments and she said yes. I put in a request to move my satellite to my new apartment with Direct TV. A technician came to my apartment on February 4 and I handed him the restrictions that the apartment manager gave me (no drilling holes in the walls, no mounting anything on the sides of the buildings, etc). The technicial told me I could not get service there. I assumed he would submit the appropriate documents back to the company. A couple of weeks later I received a call from Direct TV telling me my bill was overdue. When I called, I found that the move was not reported and they had left service on at my last house. Not only do they want me to pay for February bill, they are now stating that I owe them a cancellation fee. I did not cancel my service, the technicial said he could not put service in with the landlord's restrictions. That was not a cancellation on my part! That was something the technician needed to work out with my landlord. I will NOT pay the cancellation fee.

If anyone hears of any lawsuits in the works for this, please contact me. I will NEVER do business again with Direct TV and urge everyone to stay away from them!

I received a call from a direct TV sales rep, asking me to return to Direct TV, and she could save me money from the plan that I had. She offered me a bundled plan quoting me an amount of $97.97 not including taxes.
I accepted the offer. Once the service was connected I found out that I did not have a bundled service from your company. Only cable service. I would still be billed by Verizon for my internet and telephone, and no-one at Direct TV could quote these charges to me. I called the Direct TV office to get a quote and was told I had to call Verizon to get the phone and internet quote. I asked Amy the rep. that I was speaking with if I had 30 days to cancel and she confirmed yes. At this point I had only had the service for one week. I called Verizon and got a quote on what they would be billing me for their portion . The total came up to more then what I was paying
before to Verizon for the bundle. I immediately signed again with Verizon for the bundle. My experience with
direct TV was misleading and a lie. I found the representatives did not know what they were doing and really screwed me up. They went as far as ordering me a new telephone line in my home and no-one ever informed
me of this, nor ask me if I needed a new line. I found all of this once I was talking with the Verizon representative. Now I'm dealing with trying to get this line disconnected and not be billed for two lines.
I've been in my home for over 20 years with the same phone number, I just do not know what direct TV was doing, but I have to suffer all of this inconvenience. I do not feel that I should be charged the $454.10 that Direct TV is trying to collect from me. I do need some assistance on this.

I've been a Direct Tv customer since 2006, switched over to comcast 8/10. Paid the final bill sent their receivers back. While checking my account statement 10/1/10 I noticed a withdrawal for 100.00 from direct Tv stating I didnt pay for PPV's in 2007? Are you serious? When I contacted them they were unwilling to remove charge, I assured them they've been paid. I've always paid my bills on time. I am disputing the charge with my bank. Also I advised them to remove my credit information from their system. I chose paper billing, they never sent a me paper bill to support the 100.00, coincidence? I think not. It's like their pissed that I left them for comcast. They will never be referred by me. I will send reports to anyone who listens. I also stated I would take them to small claims court. I read somewhere that we signed off on that ability to sue. I mean how can I go back and research statements from 2007 to prove that I paid, when i mostly paid online. I will sign on to any class action suits! LEt's stop this madness and rape of big companies!

Directv tech or whatever he was did not provide service as requested and I called to cancel and complain about the damage in my attic and the shortcuts he took to install and no service for another TV in my home.
I called Dish Network to help and of course they did. When I went on-line to pay bills there was a deduction for $1, 094.10 from Directv. This was an unauthorized deduction from my checking/credit card account. I called immediately and was treated like as if I had commented this crime. I told them I wanted to speak to the highest official for Directv, still the same attitude - I asked for the President of Directv name & ph# and was told they don't know. I informed them, this company will NOT GET AWAY WITH THIS CRIME AGAINST Consumers.
I called the Texas General Attorney's Office and I guess I will need some more help without Expensive Lawyers. We Need to be protected from the major company's fraud and nothing was signed to approve this or any withdrawals except for $26.00 for hardware installment and this was done over the phone with customer service. Can anyone help me this unlawful action?

Just to let you know, when there are two key things that you sign away when you sign the customer lease agreement when you first have your directv installed. First is that you sign that you will not take directv to court for any reason what so ever, so your case wont stand up very well in court when you signed that you will not take directv to court. Second you also sign that directv has the right to automatically withdrawal any funds owed to directv using the credit card or bank information they have on file with or without your consent at the time because sigining the agreement you are giving consent for any time that you owe money.

$840 here, exact same issue. They sent the shipping box, we took an extra week to get things ready to ship back, then BAM! $800 GONE from the account.

Called them immediately, They gave the same spiel... We had a ONE YEAR contract, One receiver went bad near the end of that contract, so they sent a replacement. They didn't say a WORD or even send any paperwork about a renewal of contract...

They do this all the time, then whammy you for a ton of money just because they think they can. And even as an UNAUTHORIZED withdrawal from your account.

THis happened to us just YESTERDAY. Needless to say we filed for this at our bank, and will most likely be getting into contact with the same organizations you are referring to.

My situation mirrors yours almsot to the penny.
This is a travesty.
I can't believe it's not criminal.
I can't believe I've been raped for $475 dollars for horrible customer/technician service, deceptive practices, misinformation...or just plainly uninformed cancellation policies (or scams as I see it)
A very, very expensive lesson learned, one I truly could not afford.
I have contact ed the BBB and my Attorney General, what good that will do, I'm sure is nill.

Good luck!

My name is Howard mason i applied for a job with direct tv in september 2008 and never gotten callled in for an interview. I notice that everyone that filled out an application the same day with me gotten hired only two are three month later. those people that gotten hired knows someone that work in hr. Why haven't i gootten hired yet since i dont need any expericence i dont think anything should be complicated.

They told you 48? They told me 24 hours... Can't talk to any supervisors, they dont' exsist, so tomorrow I'm gonna file a complaint with the BBB in town here.

I was told I had 21 days to cancel and try it out reconfirmed it twice, when I called the first time-they said no that is not correct only 7 days to cancel (I was on about day 8). Now I am told I had to have cancelled within 24 hours-even less time than your 48 hours. I didn't even sign anything-fighting this one!