DirecTV
Reviews and Complaints

I have been with direct tv for several years, it has been nothing but aggravation, they took money out of my bank account that caused an overdraft fee, but of course they didn't want to make good on their mistake, oh excuse me, I was the one at fault, bank waived the overdraft fee thank goodness. I had to call them right after installation, they said it would be $75.00 hmm I thought that was what the insurance that you pay for is supposed to be for. My bill is never consistent, they "gave me the sports package for a year at no charge" what a lie, I canceled it a month later and 3 months later I get a bill for an entire year of the sports package, I called and complained they lowered my bill to what it was close to and of course "we will give you premium channels for 3 months at no cost" my payment has gotten lost more than once but I still get charged a late fee and be told I would have to make the payment, really who would pay the same bill twice. Our here they know your stuck because antennas don't work out here and neither do cell phones unless you get service from them, and now its the same old song and dance they lost my payment again for what they charge every month I should go get a library of dvds I have one that wouldn't cost me who knows what for the next bill I have to call them several times a month STILL and its a vicious cycle month after month after month, luckily I have internet with another company or that would be another aggravation direct tv is the only provider here so they know you can do nothing about except complain and every time I complain 'we will give 2 premium channels for three months" and that is every time I complain it has been such a headache I'm ready to do without tv just to get away from them. what do I do now?

I was advised by ATT that if we changed to Direct TV it would be better and also much cheaper. Wasn't convinced that it was better than Uverse nor was it cheaper. On New Years Day we were looking forward to seeing the Rose Parade and the Rose Bowl games. WE didn't see either. WE lost the station it was viewed on. It was a yearly expectations to see those programs. I called and talked to Direct TV and was advised they didn't know if or when they would they would get the station back. I cancelled my service because they didn't keep the stations especially the local station we thought we were getting when we signed up for Direct TV. Now they want to charge us $360.00 for early cancellation fee when they were the ones who didn't keep up the agreement. Also every month they charge us $9.00 late fee for not paying the $360.00. If they had kept the our local channels we would still have Direct TV.

We had directv installed and we received the tivo recording device. The recording device was faulty and had to return the tivo to directv(we had to pay shipping cost) the second tivo also didn't work properly. We shipped the second tivo back and received the third tivo only this time we have to pay a monthly rental fee for the third tivo. Directv told us the third time is the charm. Directv also changed our contract date to the day they shipped the third tivo (also a third time charm I suppose). Why do I have to rent a device that was to be included with the service. I have no control over the quality control concerning their products or the venders they purchase from so why do I get charged monthly for a faulty product from directv?
Thank you

I feel that I am a victim of a “bait and switch” tactic on the part of DirecTV. I signed up for the Choice Plan after a representative quoted a monthly charge of $39.97 for 4 months and $55.96 after the promotional period; premium channels were included for 4 months. I asked and was told that this was an all-inclusive price except for taxes and $5.99 for insurance. The representative also told me that in August 2009, I could call and the $55 price would be extended for an additional year. I was informed that the first bill would be $67.97 but then the bill would revert to the promotional price. The first bill and each one since has been $89.97. When I questioned the billing a DirecTV representative rudely denied that I was ever offered the $39.97 price. I had taken notes during the initial conversation with Direct TV so I am positive about the terms I was offered. Although, the representative insisted that Direct TV never would have offered me these terms I went on your web site and the terms I was quoted are featured there as one of the available packages.

I was very satisfied with Comcast and only switched to Direct TV after being quoted a much lower price. I am a widow on a limited income and a $50 monthly savings was a powerful incentive to change carriers. Now, I have ended up with inferior quality cable service at the premium price I was paying Comcast. This is not an acceptable outcome.

I want Direct TV to honor the price they quoted me or release me from a contract that was obtained under false pretenses. I have already filed complaints with the FTC, the Better Business Bureau, and the Local Franchising Authority and plan to pursue this matter vigorously until I receive satisfaction.

I was given one price for the package and two weeks after the installation was done, Directv went into my bank account and took out an amount that was greater than what was quoted. I spoke with one customer representive who stated that the over payment would be credited to my account. Later, I received a new bill which showed that nothing was credited to my directv account. I have spoke with numerous customer representatives without any help. Then I was told that if I wanted to cancel, I will be charged something like $250.00.

I don't understand why directv goes into your bank account and withdraws payment before services are rendered. In my case they went into my bank account two weeks after installation.

They told me the reason why my payment was high was because my rebate had not be processed. How is that my fault? The company never allowed time for it to be processed since they went into my bank account two weeks after installation.

I am very dissatisfied with Directv and I will tell all my friends and family not to get Directv. Stay with the cable company! I wish I had.

Anyone signing up with these people READ ALL THE FINE PRINT! What they tell you up-front and what is written in the small print are usually two different things. After a while your charges inch up and the Customer Service people are USELESS! I don't mind paying for service, but I don't like being screwed - and not not only is their customer service nonexistent, but they screw you over with their pricing. STAY AWAY FROM THIS COMPANY!

Are Directv's business practices legal? Are you one of those former Directv customers that was violated by Directv's shady business practices? Were you unjustly billed for early termination fees or for equipment that wasn't returned? Or were you one of those customers that was given the run around when dealing with customer service? Or are you one of those customers that was promised the world by their sales staff? Or did they charge your bank account without authorization for charges that were wrong?
Its time we as the consumer stand up and fight for what is right. Its time to organize and spread the word about Directv's unscrupulous business practices.
Follow the link below and leave your comment.

http://www.facebook.com/profile.php?id=1162378253&ref=profile#/group.php?gid=121171914982&ref=mf

I am really pissed off with Directv. I owed the $183 which was my current bill, and one past due bill, and they automatically drafted $467 out of my checking acct. I call to get a refund of the difference which was like $267 because I moved, and no longer need the service. I requested my refund in May, and I've been lied to and pushed from customer service rep to customer service rep just to hear 10, 000 different excuses as to why I don't have my refund yet. These people are ripoffs. I need my money now to pay bills I currently have, my money is doing no good sitting in Directv when I don't even have service with them.

I have run up against the lack of Customer Service by DirecTV yet again. Installation was a total nightmare, it took serveral weeks just to get the service up and running. The international service did not provide what we were told it would provide and we had to cancel it, which caused undue stress.

Now, they owe us money. What ever you do, DO NOT use paperless billing with what I think is a completely "our customers are only money to us" organization. I can not talk with the department that can resolve my complaint, I have to send them a fax, wait up to ten days for them to respond, probably by carrier pigeon. Individuals I have talked to are uncarring and only treat us like we are thieves. At DirecTv, I think the slogan should be "The Customer IS Only An Open Wallet To Us". They have my money and get free use of it, at my expense and financial loss, they did everything but call me a liar.

If you, like us, have DirecTv, my advice is to get out as quickly as you can.

I have been a Directv customer for years. Last year their salesmen called me up and begged me to take some special promotion which gave me all the movie channels and the NFL package. I cancelled the special promotion a few months after that.

Today I noticed a charge on my bill for the NFL package. When I told them I never ordered that they said that not only would they not remove this months charge but I will continue to be charged an extra $50 per month for the remaining 5 payments.

I hate football, and have never watched a game in my life.

Nice little scam they have going there.

I just checked my checking account because my card would not go through Directv made an unauthorized withdraw from my account with out my permission... I called 4 times and they could not even help me out. I was put on hold for most of the time. Now I have an over drawn checking account, an no one could not tell me Why money was taken out of my account. Can you say law suit for theft? I am on my way to file a police report now for theft, an then headed to my lawyer's office after. I will not refure directv to know one . They just rip people off...

This company stole $370 out of my account without knowledge or consent. I submitted a form for the theft. Was told to wait TEN BUSINESS DAYS. My bank is in the negative. I had to go to cash advance for money for food for my small children. I owe late fees for bills I can't pay because i am waiting for my refund. I figure I am out about $600 and they won't even compensate me with free channels. I think I should be able to press charges for theft. They are telling me, ten business days, ten business days...i guess thats when i will feed my kids. In ten business days. I have never seen anyone take 10 days to read a fax...must be some kind of a record.

My experience with DirecTV was of being over billed, charged for "free" services with a back out credit not issued until the next month, overly complex billing to confuse and disguise the true cost, scripted customer service from India, poor TV reception, a total reluctance by DirecTV to correct the over billing and to fulfill their end of the bargain and a $400 fee to get them out of my life. This is one company I wish I had never encountered; they are, quite simply, crooks with little to no regard for their customers, other than their bank accounts. I should bill them for the hours spent on the phone trying to get the bill corrected. AVOID THESE PEOPLE LIKE THE PLAGUE!

DirecTV is a national consumer rip off retailer. They offer great deals take your $200 immediately and say a contract was agreed to verbally which was out and out lie. Nothing was agreed to unless their service and installation was approved by me.

One day later they took another $100 unauthorized money out of my account and told me that they will charge me another $400. for early cancellation of their "contract» Two of their contracts start that a person over 18 has to be here to sign--no one signed anything I had to leave for a doctors appointment and my husband who is blind was the only one here and is not allowed to sign anything

I signed-up with Directv in June/July of 2007, when I begin my service with them. I was inform that I was required to make a DEPOSIT of $200.00, because of my credit score. I simple asked the Customer Service rep if I complete the service contract of one-year, will I get the deposit back. She then inform me that there is a $5.00 credit each month from that deposit that will be credit to my statement each month. So I asked again what every is left from that amount when my contract is up I am entitle to that amount. She told me yeah. Around mid-August of 2008, I call again telling customer service rep that I can not afford this service and to see if they can offer me something less. When I was told that I would be paying around $115 a month for basic cable. I proceed to ask about the beginning deposit I put down, if I was to cancel can I still get my deposit back. I was informed that after the last payment is received and equipment is returned, it will take 6 to 8 weeks to get my money. I was okay with that. So on December 1st, I canceled my account with them, I asked the question again just to make sure they would not change anything from what I was told earlier. The rep then said the same thing that once payment comes out of my checking account and the equipment is returned then I can get my deposit back. I asked if I could use the money that was there to cover partial of the last payment bill. I was informed no. They have to take it out of my checking account and then equipment has to be returned, then refund process starts. So I did what I was told, they took the money out equipment was returned. I received final bill stating that I do not owe anything. So I sent an email to directv and this is what it says" I canceled the service in November or December, they took the last payment out. I would like to know when will my refund of the deposit is going to be sent out. Please email me back with the information." This is what they wrote back to me." Thanks for writing. Let me inform you that under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is canceled all outstanding charges are billed to the method of payment we currently have on file. The Customer Agreement is available online at directv.com/agreements. Please see the “Payment Upon Cancellation" section for more information. Please be note that with the payment of $154.52 on 12/07/08, you are account balance is now at $0. Thank you for your patience, and for giving us the chance to respond to your concerns." Which as you can see above this is the payment upon cancellation states: “You acknowledge that you have provided your credit or debit card account information to us. You understand that you will incur fees and charges as a result of your receipt and use of Service and/or Receiving Equipment, and may incur early cancellation fees and/or equipment non-return fees (as specified in any lease, programming or other service agreement you entered into in connection with obtaining Receiving Equipment). By giving us your credit or debit card account information, you authorize us to apply this method of payment, in accordance with applicable law, to satisfy any and all amounts due upon cancellation. You further acknowledge that you are required to maintain current credit or debit card information with us and agree to notify us whenever there is a change in such information, such as a change in the card number or the expiration date. “This has nothing to due with the amount I am currently asking about. They are stealing money and making it legal.

After I read the email I call Directv to ask about my refund, when I got to a customer service rep I was inform that I do not have a refund coming, the amount that I paid was a fee that is non-refundedable, but a credit that is still on my account that pay $5.00 a month until the money is gone. So now I am looking crazy. So make sure that I am not crazy I ask the rep let me get this right I am paying you guys $5.00 a month for nothing, the rep agreed. I was in amazed now, so I just hung up. I called back a couple of minutes later to speak to a supervisor, when the rep got on the phone they advised me that I still can not get the money back, talking to a supervisor will not change anything I was charged a fee not a deposit. So, I told the rep that I would like to speak to someone in charged, they put me on hold to find one. She came back and told me that the supervisor is on the phone and when she is done she will call me back. So I waited until I got home to call back. This time I am upset. I want to talk to a supervisor so I called back and the rep ask if I am calling back about the deposit. I informed him yes, He told me there is nothing that they can do or the supervisor can do I am not getting it back. So I asked the rep where does it state that at in your contract, he told me that it is a policy that have been the company from the beginning. I informed him that I want something in writing that justify this policy, he informed me that there is nothing in writing that they can give me. So, I asked for a supervisor, it seem as if the customer rep did not want to put a supervisor on the phone, so he comes back with the same story from earlier. That she is on the phone with another clnt and she said she can not do anything. I told the rep that when I called last time they told me the same thing, I do not need him telling her what I want but I would like to do so my self. When she got on they phone, she tells me she can not do any thing, if I have a problem write the payment dispute department. I asked if there is any thing in the contract, the policy, any thing writing that I would be aware of that states that I can not get my money back. She said no there is nothing, but what there is, is me accepting this over phone when I paying the deposit. I need to find a way to get this resolved because if they are doing this to me who else is they doing this to. They have a legal document in invisible ink, that they say will stand in court. If you can please help me because it's just not right.

My complaint is against Directv. Last night at approximately 10:30 p.m. CST I ordered their NFL Sunday Ticket at the full price of $99. No where did it state that this cannot be cancelled once the season started. At 7:00 a.m. CST I called to cancel before I even had the opportunity to use the service. I was told I couldn't cancel the service. I believe this could constitute consumer fraud.

They lied about the programing, services, and promotions I was to receive. The sales person and the direct mailed offer that I responded to told me I was to get free HBO and Showtime for 3 months, and my bill would be $49.99 after the new customer credits and rebates. I ended up with Starz and Showtime, didn't get the cinema connection I asked for, and didn't get the HD access credit I was promised causing my bill to be $10 higher. The salesperson was overly familiar, calling me Mr. Andrew like I was a 12 year old. He entered my email address and street address wrong, so I had no record of what I was getting or paying for. The installer was very nice, but was late because he drove all over the county looking for a street that didn't exist. The install took extra time because they didn't send him the right parts. Repeated emails and a call to customer service resulted in no help and more lies. All I can say is STAY AWAY FROM DIRECTV!

Never EVER pay somebody elses bill with your credit card. It's just like cosigning a loan.Something you never ever do. Direct TV? Hey - it could have been any number of firms. I hope your "friends" are enjoying that free TV that Direct TV will hound YOU for.

ordered directv service and an installer came back to my house to install my equipment and said i wasn't able to get hd so he would come back in a week and give me different equipment he never showed up and two weeks later they take out $93 for service and i call them saying i don't even have directv in my house i have no cable and they charge me a cancellation fee for a product i never had and refuse to give my money back

I tried to cancel my directv service after 14 years of service and at first the person tried to overtalk me and try for me to stay. I told them I just called and want to cancel and to please tell me how to send the equip back. after a yelling match back and forth because they wouldn't allow me to cancel, they switched me to another dept. was put on hold for 20 min because they said I needed to talk to a supervisor to cancel...got another cust serv rep. he told me he was a supervisor and could help me then he tried to charge me an enormous amt for cancellation fees $400. I told him I was not going to pay then he says he has to transfer me to a supervisor because he really wasnt a supervisor (so he lied) another person tells me oh no now I also have to pay for a 2 yr contract early cancellation fee I told them hey I had your svce for 14 yrs so that doesn't make sense then he tried to tell me that I also had to pay additional fees because when their service was down I had to call and complain and that is now going to be charged for their cust serv person to tell me to plug and unplug an will charge me additional chg for 14 yrs total chgs. Then they wanted to chg me for a receiver their cust svce dept sent because their equipment didn't work and couldn't upgrade their update system so to make a long story short. I would NOT recommend DirecTV to anyone. They must be hurting because it seems they try to rip off their customers. Sad to say because I thought that when economic times got better I might go back to them down the road but NO WAY after the way I was treated I would not have this SLIMY company back!

Mr Prater,

Ready to fight back? Consumer Fraud Legal Services has consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint. Using the Consumer Fraud Act, we will try and get you a refund. Regardless, our time is free. If we win, the law requires the company to pay our legal fees.

Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

mkstitch,

I understand your concern and had requested a private message just for your security of any personal information. We hated to have seen you go! What were the offers that were proposed?

mkstitch,

It would be my pleasure to help you! I came across your post and wanted to inquire about that. Could you please provide me with some more details in a private message as to what you're referring to just for clarification? I'll look forward to your response!

You should just get netflix like a normal person.

i ordered direct tv online on monday.tuesday it was installed.i payed a $200 set up fee.8 hours after service was activated it was suspended.i live in an rv park.i moved into my mothers former space after she left.she had direct tv prior.they claim she owes $500.i am now responsible for that debt because i now live here, am related, and had mail sent here in the past.they will not reinstate my service until i pay her debt! how is that fair? how is it legal? and my $200 in non refundable apparently.so i payed $200 for 8 hours of cable.dang that's expensive.can anyone help?

i had service with direct tv and if you ask me, they are no more than a business of thiefs! Is the economy so bad that they have to steal money from customers? there service is Sh!**y - everytime it even thunders outside...the sat. goes out! we canceled service with them and they stole over $1200 out of our bank account. thats enough money to pay 4 a couple of years of their sh!**y service! the only way they even had our bank info was because i paid my bill once over the phone by debit card...then they took it upon themselves to steal money out of our account...i assume they stole it to pay for all the illegal aliens they employee. I ADVISE NO ONE TO EVER GET DIRECT TV!

Mr. McGaha,
We are here to help! At Consumer Fraud Legal Services we have consumer rights lawyers who focus exclusively on defending customers from fraudulent billing, contracts, and service problems like the one in your consumer complaint against Directv. Using the Consumer Fraud Act, we will try and get you a refund no matter how small the amount. Regardless, our time is free. If we win, the law requires that Directv pays our legal fees. It does not cost you anything to talk to an attorney or visit our website. We hope to hear from you.
Contact CFLS at:
[protected]
attorney@fraudlegalservices.com
www.consumerfraudlegalservices.com

I have Direct TV for 4 1/2 years I try to get out of their contract because they send me a so box that I never order they went to my bank account and stole $643.92. I went to get the money to pay my mortgage they take it. I agree to go to Direct TV in order to get my money back as sales person they money will go back in my account in 48 hours. After 48 hours when I check that when I was told the money will be in a form of credit in my Direct TV account I went back to square again they are thieves stealinh money in my account for early termination fee after 4 1/2 yaers and $175.00 for DVR box.

MirLim, Please use this link to contact DirecTV's Office of the President:
http://www.directv.com/DTVAPP/global/contentPageIFnorail.jsp?assetId=P4960016#h:530.927
This is the department which handles situations similar you yours. You should receive a reply back within 5 business days.
1) Calls are recorded, however, customer service representatives and supervisors do not have access to every call, certainly not while remaining on the phone with a customer. Quality Assurance is a different department from Customer Care and they have access to the recordings. With multiple contact centers throughout the country, the supervisor you spoke with in January may not have even been in the same geographic location as Brandon, Kelly, Tony and Jessica.
2) When the technician came to install your service, did he present you with a contract to sign? This would have included all disclosures on your account including fees.
3) At the end of your call in January, when you agreed to sign up with DirecTV, were you transferred to a verification department/specialist who reviewed the terms of your agreement, to include costs?
4) For future reference, every call is automatically logged whenever a customer calls in about their account. However, it is the Employee ID number that is attached to the call log, not their name. Instead of a name, you need to ask for their Employee ID number. This is the same with most organizations when you deal with a customer contact center. There could easily be 500 "Jessica's" employed by DirecTV at any given time.
5) I am very sorry to hear about your negative experience. We do have several measures in place to protect our customers against misrepresentation. These required call components include disclosures of all fees and contract terms prior to submitting an order. Please use the link I provided above to contact the Office of the President at DirecTV, they have the resources and access to thoroughly investigate your situation and make whatever corrections are necessary.

I been watching nick for a verging time and I'm sad its gone now my life is inside out

It seems that Fox News is blocked in our area for the pre-election weekend! Why?

forced into new contract without being informed after directtv replaced defective dvr.

Service technicians phobic about wind blowing ladder down to fix the satelite. I'm now day 5 without TV and we lost are only source of information about Tropical Storm Faye. The satelite went out during a tornado watch-two left in the watch when the satelite went out. I had to make a deal for help with a friend the next day to learn emergency information. I would reccommend eveyone stay with cable as it's not the first item to go during a severe storm. Also I'm giving DirectTV a timeline to come in and fix the TV -if they dont' do it by 11:30 AM Saturday I'm going to tell them a man with seizures is handling the problem and I'm going to call the local news and spill everything I know about DirectTV

We signed with Directtv. We were to pay 29.99 plus tax. Our first bill was 69.00 second was 72.00. Called to find out what was going on, they said it would take 6 to 8 weeks to have it settled. After the 3rd bill of another 69.00 dollars we cancelled our credit card with them. Tried dozens of times to speak to them, emailed them, no replies! So after 5 weeks of no t.v. service, we went with cable, now direct is trying to sue us! Please listen to me, do NOT use them, they lie to get what they want, they lie to over charge you. Their employees are so under trained they should not be allowed to sell service. We are seniors, on a fixed income, we feel we have been scammed by "big business" when is this country going to stick up for the small people? If we had been charged the correct amounts, we would have stayed with them, but cable service even advertises that they charge the amount they state, "not like other service". Be careful, we are not the only ones, thousands also have the same troule.

Customer Service for us has been a true test. Right from the install of the equipment... The installer never took the time to go through the installation with me as promised. He installed and left as quickly as possible. That is when the fun began. It did not work properly from the start. It would cut out the program (freeze up) and give us the message of not receiving the signal... then gave us a code number 771A. We went through the steps advised on screen to fix the problem but that did not work either. Finally a call was made to them to get help in fixing this problem. You call them only to get put on hold and get a message that you have a little over 10 minutes waiting time... that happened 3 times... finally a little over 5 minutes... that happened 3 times... then a little over 3 minutes... and finally 2 minutes ... twice... then I got a person. (LIKE OUR TIME DOES NOT MATTER TO THEM.) FINALLY we were told that they would schedule a service and it would happen within 2 days. So for two days I was watching a program and it would freeze up. For two days this happened ... finally the guy came and installed a new piece to the dish. He left in a hurry again. And an hour after he was here it started to happen all over again. PROBLEM NOT FIXED. So another call was made and it went just like the first call... put on hold for over a half hour before finally getting connected to a person. Once again I was told that a service call would be set up for us and to expect it within two days. Then I remembered the guy that had installed it had called me, so I found his number and began calling him directly. He said he would come that day but I would be his last call of the day. Just before 5 p.m. he called me back and told me he would have to come the next day he was out of the area and it would be dark by the time he got back. The next day... a call came from him telling me he had 3 installs to do first. Again no show and this time no call back from him. I finally got myself a folding chair and sat in the laundry room to watch the tiny TV that is still hooked on the house antenna to watch the Royal wedding. With an occasional shout from my husband to tell me the big TV was now working. Soon I would be running back to the little TV when it would freeze up again. This happened all day long. Another call came from the service man saying he could not make it again to fix the problem ... until tomorrow. That took us to Sunday and it was announced that it would be on his day off and he was willing to do me a big favor. (A bit of a guilt trip was in his tone.) I held my ground that he should come and that I would AGAIN sit and wait for his arrival. (My husband went to church alone.) He arrived home and still no service man. Then I got a call telling me he was waiting for his x-wife to come and pick up his son and that he would come as soon as she picked him up. (Another guilt trip.) Finally he arrived. I told him that since I was always getting the same message of 771A that he should check the black box first... I thought that was the problem. He did that first and ... YUP THAT WAS the problem. He replaced that and ever since the service has been working. Funny thing is ... I had told him that I thought this was the problem on his first call back and he never thought it could be the problem. Oh ya... I also called to get it set up with the company... and went through the calling experience for the third time. So I want to share our experience with you so you can be prepared for the lack of service that you get from DirectTV. My suggestion to them is... hire better help and more of them, to service your customers. When our contract is over... we will go back to our antenna. Unless they can improve their product and service... in time I am sure they will just fade away. Oh ya... one more thing... I was promised that if the guy had to come back again we would get another 3 months added to our free viewing experience with movies. Funny thing is... now they do not answer my calls... I get a message that they will call me back... but two days have passed and I have not received a call back. So much for the promises that they give you. Good luck and if you haven't gotten DirectTV yet... think it through long and hard before you make your decision.

To summarize what has occurred with DirectTV the following is what has happened:

DirectTV was ordered 3/6/12 - the $29.99 package which included free equipment, free installation, free Showtime for 3 months, free protection plan for 1 month. It was ordered with the specification that the dish be mounted on roof on existing mast, one receiver with the ability to use an additional TV with a device that the remote could communicate with.

On 3/8/12 the equipment was delivered and installed. The installer indicated that he could not mount the dish on the roof (against their policies) and that DirectTV did not have the capability to communicate additional TV with one receiver.

Consequently DirectTV was contacted to fix the problem. Nothing happened. The BBB was contacted and someone from "the office of the president" call to correct the problem. It was decided that DirectTV would install an additional receiver at the cost of $1.00 per month to correct the misinformation given by the original salesperson. On 3/22/12 the installer came to install the additional receiver. In doing so he indicated that what was on the work order could not be done with the equipment originally installed since the equipment was obsolete. He installed the equipment needed to correct the problem.

A bill was sent charging charging for all the equipment plus a charge for the free Showtime. DirectTV was called on 4/13/12 to correct the billing. The first agent spoke in way that was ununderstandable, the second agent was incompetent and could not understand what was to be billed. This second agent issued credits and shut off the free Showtime. What this agent said and what appeared on our on-line account were different amounts. The amount on-line was paid as an act of good faith. The person in the "office of the president" could not be reached since the PIN number given was no longer valid so it took 1 hour to get a result the is unacceptable.

What I should be billed is the following:
29.99/month entertainment package
1.00/month additional receiver
0.00 for three months for Showtime
5.99/month protection plan
Total 36.98.

Thank you,
Elmer D. Kloos

I told direct tv to remove me from their mailing list due to an advertisement I seen with them in the swimsuit edition of sports illustrated. It said basically to the guys that you could get the full version of it on their cell phone, and gave instructions on how, then a few pages later said to the effect of "if your girl dont like it dont tell her". A media company promoting dishonesty. Because of the porn men have available today, and the the hundreds of times my husband went to strip clubs behind my back, we are ending a 30 year marriage. Media and other guys send the message to guys that its ok to be dishonest, and lie, and sneak around. And if they are promoting that in their advertising, what are they showing on their stations? Thats just plain wrong.-

I think anyone who listens to the Progressives in this country (from either party) will not like what they get in the future. George Soros is your new puppet master. Good luck with the future of America in his hands, or should I say world order.

Once you get your wish, you won't be able to turn it off like a switch. The American dreams will be just that, a dream.

These guys are absurd. I've had one of their little cheesy recievers, probably cost them $9, for 5 years (at a rate of $5 per month). It dies and when I call to return, I am told a new one will cost me $21 and I have to commit to them for another 12 months.

I'm going back to rabbit ears.

Trying to cut back on our monthly outgoings, we decided to try Direct TV bare-minimum service, which turns out to be cheaper than our local cable. So I ordered the package online, chose my installation date as Jan 9th, selected my DVR box that was "free" after an instant $100 online rebate and felt pretty clever with myself.

That evening, I received a call at home from an account confirmation specialist. Turns out the date I had chosen was not actually available, and I had to wait till the 14th (and I had already booked a day off work). Also, I was told that I had to pay $100 for the DVR box. I argued that I had been given an instant $100 rebate for the box and it should be free, but I was told that I was mistaken, and the lady checked her system and confirmed there was no way it could be free. I didn't have the computer I ordered it from at the time, so could not argue (I later checked, and sure enough, it should have been free).

So I go to work, and book Jan 14th off work. The next day (the 7th) I get a call from Direct TV installers saying they'll be there "within 15 minutes". Luckily my wife was home at the time to let them in. This was getting to be a joke.

I rushed home to see what was going on, and the picture didn't even fill the screen. The installer dismissed it and said I could just play with the TV settings later on to get it to fit and he left. I tried everything with the TV and the box (I'm pretty technical) and it wouldn't fit. I called Direct TV and was told I would have to pay an additional $10/month for the HD service to get it to fit the screen.

I was livid by this point, went to bed, woke up the next morning and there was no picture at all... nothing! That was it, I called Direct TV (about 15 hours after it had been installed) and told them I wanted to cancel. I was told that because it was within 24 hours there would be no charge to my account, and that they would send a box to ship back the DVR. Less than a day later, they took $488 out of our account. The bank wouldn't stop the payment, so we called Direct TV and they said "Oops, we didn't mean to, we'll get it back in there within 72 hours". 72 hours later, no money, so we call again and are told it'll take 6-8 weeks to get our money back! After lots of shouting at them, they get a supervisor who says he can do us a 'favor' and have it in there within 3-5 business days.

Direct TV are absolutely useless. They have not done a single thing right since the first interaction with them. They still owe us over $600, have said they'll pay it back, but there is no sign of anything and I'm not holding my breath. That $600 should be covering some of our mortgage payment. Don't ever give them a credit or debit card number, because they'll take money from you in an instant, and getting it back is like pulling teeth

The reason you cannot get anywhere is that you are talking to people in the Phillippines that can speak English but do not comprehend English. Next time you call them, ask them what country that are in and if they can transfer you to a person who speaks English as a first language. They cannot.

I wish I would have looked at the complaints before I bought in to their LIES, Now I have hard ware stuck in our roof, holes in our deck, wires hanging down on the side of our Home . All of this the installer could have repaired before he left witch he chose not to do . Now you call at the people you get cant do any thing about anything for you either, get an estament for damages, I guess you take the paper with the complaints to the out house with you .
What a company, I can not recomend them to anyone !
My next call is to the PA PUC >

Lou,
I am very sorry that you are having problems with your On-Demand services, it is certainly one of the biggest advantages to having an HD DVR connected to your high speed internet. Who did you contact? No manager in any of our Contact Centers is going to have equipment in the office that can be shipped out. [protected]. This is the correct phone number to reach one of our Contact Centers where we can help you. When you got the replacement receiver, again, who did you call to get it activated? It should have been fully functional within minutes of being activated, however, the guide may take a few hours to fully download. Is the new receiver connected to your internet? On-Demand is a free service, available in all of our programing packages, as long as your receiver is connected to a working high-speed internet service, you should be seeing the On-Demand channels. What is the speed of your internet service and how does it compare with the speed of your neighbors whose On-Demand is working? You need a minimum connection speed of 750 Kbps. Please call us at [protected] when you have time to allow us to work with your to troubleshoot this issue so it can be fixed and you can enjoy your service.

I find that the "That's the truth, Truth!" ccommercial that is currently running on TV very offensive. It shows a child hitting a elderly white man in the stomach, for no reason! Does this promote more violence? In my mind, the answer is YES! I live 20 miles from Flint, MI> The City that is #1 in crime. Why would they show a african-american child hitting a white elderly man ? Was this a part of the ad? NO. So why was it put into the AD. What is this promoting? My view? Violence agaist the elderly! African-american violence involving children! Two things that you sure don't need to promote or show more of on TV (or elsewhere!).

Children are dying around the world, stolen from their own yards by real predators. Yet you guys will take time out from your day to comment on and some demand the removal of a commercial! For a Dog! That's not even Real! I'm so tired of everyone ruining something as simple as a commercial due to a complete lack of understanding. If you live in a rural area where large birds of prey are the norm wouldn't logic dictate that you get a larger breed of dog? Obviously nature and natural selection were never considered just that the dog was a little cutie you could hug like a baby and carry in your purse? A small child could be taken just as easily as a rodent sized dog! Funny how people devote so much attention to their pets nowadays and less towards their children. It would be nice if people could focus on REAL issues and less on opinionated BS.

I laugh every time I see this commercial. Calm down people! I is fictitious scene. Also, I do not believe a your dog(s) are in imminent danger. The odds of this ever happening in real life? So low.

It is entertainment. (And yes...I have owned a dog and she was a family member). I still have no objection to this ad. It is hilarious!

Now...let the flood gates of debate open! Ha

Direct TV marketing & advertising and their ad agency are all a bunch of ###ing ###s! Who would ever think a family pet being taken & killed as prey by a large bird is funny. This is exactly why I love my dogs more than most humans I know.

I also HATE the commercial with the small dog being attacked by the hawk. I have DISH and will never change to Direct. I turn the channel when the commercial is on. I'm surprise PETA isn't involved to have them remove the commercial.

This commercial does NOT make me ever want to change to Direct TV. Was looking into switching to Direct but not now. Can't trust your decisions with this commercial of small dog being killed approved for airing. REALLY!

The latest commercial where the small dog is taken by a hawk is disgusting and in very poor taste. I can stand some of the other off color commercials from Direct TV but this one is just plain offensive. I hope that every small dog owner in the country cancels their service. Hire an ad agency that doesn't have to use shock methods to sell your services and your sales may just go up. I'm not that thrilled with my cable service but would never switch after seeing this.

I totally agree that the commercial is full of distaste. Not only does it promote violence, but it also promotes racism. No matter how anyone looks at it. If the races in the commercial were reversed, the NAACP would be all over it like "white on rice." If nothing is meant by the child punching the elderly white man, then why not have an African American elderly man play the part? It is so obvious that the target audience is the African American viewers and potential customers that would get a "kick" out of the African American being served by the white man and being punched. Direct TV would have a lawsuit if it was a white child punching an elderly African American man.

This is unacceptable, prehaps you should shoot the director/company owner that wanted the advert to stop this horrible plague of adverts that show an african american child beating a white man to death.
Have a wonderfull day.

DIRECT TV THEY ARE DEFFENTLY LYING BACK STABBING NO GOOD ROTTEN S.O.B'S I CANCELLED THERE SERVICE AND WENT TO THE CABLE TV (CHARTER) THEY TOOK MONEY OFF OF MY CREDIT CARD WITHOUT AUTHORIZATION FOR THE FINAL PAYMENT, AND HAS YET TO SEND ME BOXES TO RETURN THERE CRAP TO THEM, IN THE FUTURE I WOULD HAVE PROBABLY RETURNED TO DIRECT TV BUT AFTER THE BULL THIS CRAPPY ### COMPANY PUT ME THROUGH I WILL TALK AS MUCH TRASH ABOUT THERE PISS POOR CUSTOMER SERVICE

I was quoted $89.00 a month for a bundling package that included internet. They hooked up the internet when they put the services in but I got a separate bill for internet that was over $100 and got my internet shut off for not paying the bill. The package never got bundled so I paid $125.00 just to get my internet back on. My cable bill alone is now $185.00 with my internet bill being separate at $35.00. Every time I call them my bill gets higher and I get less service. I seriously think they just keep raising your bill until you can no longer possibly afford it they charge you a ridiculous cancellation fee so they get paid for nothing but price gouging. I can't imagine this is legal and i am wondering why some bored attorney doesn't take up a class action lawsuit.

This just happened to me however before installing, I called two times between signing up and installation date to confirm pricing. Each time, a different representative told me different and INCREASED pricing and couldn't explain why the first person, Hazel advised me incorrectly. I could not get a direct answer from anyone so I ultimately canceled all together. I had heard stories about the pricing and issues, therefore I was apprehensive. They were all right - the pricing is NEVER what you are first told. Manny, the last person I spoke with really did not care and was not responsive to answering my question - why is the pricing different than what the first person signed me up for.

direct tv is nothing you need, they think they own you and your bank acct.