DirecTV
Reviews and Complaints

DIRTY DOGS, I HAD DIRECT TV FOR 4 1/2 YRS I HAD A BOX THAT WAS DEFECTIVE SO THEY SAID THEY WOULD SEND ME A NEW ONE, OH BUT WAIT WOULD LIKE A FREE UPGRADE HD BOX I AGREED NOT KNOWING THEY JUST PUT ME INTO ANOTHER 2 YR AGREEMENT, DIRTY DOGS THEY SAID THEY SENT ME AN E-MAIL THE NEXT DAY, I TRIED TALKING TO THEM AND THEY SAID SORRY YOU OWE US 307.00 DOLLARS. THEY GOT THERE EQUIPMENT BACK AND NOW STILL THEY WANT 307.00 THESE PEOPLE WILL SUCKER PEOPLE IN ANY WAY THEY CAN. BEWARE...

Simple solution: Quit paying for televison. Just because so many other doofusses do doesn't mean you have to also. If they all jump off a cliff are you gonna too? Just unplug the nonsense and what you pay each year would give you a huge personal collection of your own tv shows you wanta watch with no commercials. And, I'm sure there are off the air channels within receiveing distance of Anoka. That's all ya need. Cable, dish, doesn't make any difference. Its junk commercials, infomercials, reruns until you wanna scream. I just can't fathom how people can throw away so much money on that junk.

Commerials, especially the ones that degrade men, disgust me! I am so tired of hearing how stupid husbands or boyfriend are...like they have no brains in their heads, no minds of their own. Like not being able to look in the refrigerator, to box of whole wheat cereal telling the husband to "shut up Steve". What irritates me more is Billy Mays and his LOUD mouth. Does he have to Scream to get his point across? There are millions of commercials out there that i can't stand, but i would be writing forever!

We had the unpleasant experience of rearranging our schedule to wait around for a promised install of Direct TV on 11/27/2007 between 12-4 PM. We actually took a vacation day for the special occasion.

When I called at 3:30 PM the day of the installation to verify that an installer was still scheduled, I was informed that I have the date incorrect for the install. According to their computer it was scheduled for 12/04/2007. I was given the opportunity to reschedule the installation, but I declined and requested my money back due to their piss poor communications with us as potential new customers.

The strangest part of the entire ordering process was that I was told that I would receive an e-mail summarizing my entire order and confirming the installation date. I never received the e-mail, but my credit card was immediately charged for the order that day. It seems that they were more interested in getting their money, than communicating with me the contents of my order.

What makes me the most upset about the entire thing is that I consider myself somewhat meticulous when it comes to doing my homework prior to making any major purchase.

I took detailed notes of my conversation with the representative at order entry and clearly documented the correct date and 4-hour time window given, but was told that it didn't match what they had in the system. I stated that since I only had my notes to go by and not the confirmation e-mail, I was under the impression everything was correct.

Direct TV has wasted our time and energy on something that could have been easily avoided if the representative had only followed through with an e-mail. They tout that they have the highest customer satisfaction compared to cable and Dish Network, but we will not look at those TV commercials the same after today’s exercise in futility.

Oddly, I received an e-mail confirming my cancellation and replied back with the above-noted message. Within one hour of my reply, I received a phone call from a representative trying to explain a "glitch" in the installation schedule.

I questioned the representative about why did it seem that Direct TV was able to contact me both via e-mail and phone AFTER everything blew up in my face today, but couldn’t get the correct information to me before?

As educated consumers, we Do Not and Will Not settle for less than par customer service representatives going through the motions of dispensing promises that they can not stand behind.

These individuals are representatives of their organization and have a direct impact on that initial impression, whether good or bad.

extremely poor customer service, and installation process...parent company does not support their contract installers...After spending almost 18 hours of time with Direct TV I still don't have the equipment that I originally ordered...and to boot the installer dropped and broke my Television, and I was told that I would have to get estimates for repair, and have it repaired...which meant I would be without television for app 4 weeks...If i could do this all over, I would NEVER deal with this company again...

WE HAVE HAD POOR CUSTOMER SERVICE FROM DAY ONE WHEN THE DUDE CAME OUT TO OUR HOUSE HE ASKED TO USE ARE BATHROOM 45MIN LATER HE CAME OUT THE HOUSE STINKING TO ALL HELL... WE HAVE HYAD POOR SERVICE EVERY STORM WE WOULD LOSE TV AND B4 LOSING IT IT BE TILES

Quick background... The service was under my ex-fiance's name. He had the service well before we got together. When we got together I took over all finances. So for at least the past 3 years the payment had never been late. When we broke up we both moved out of the house. That was in October 2009. He called and cancelled the service. And we paid the October bill. In November we received another bill. He called and cancelled the service again and paid the bill. We received a bill each month until February. We paid each month and called each month trying to get the service cancelled and each time we were assured that it had been cancelled. Finally in February the service actually gets cancelled. The last woman I spoke to assured me that nothing more was to be done. And I asked her 3 times, if there was anything at all that needed to be done. And she assured me that all was done and nothing more was needed. And then, we receive another bill. This time from the Collections Department saying that we owe $71.71 for the receivers. When she told me that I had nothing more to do I threw the receivers away. I called Direct TV. They bascially called me and my ex liars. Saying that we didn't call to cancel the service, they knew we hadn't because their computers didn't show any phone calls. But we had called numerous times. We even paid one of the bills over the phone. The promise that it would be cancelled just as soon as the bill was taken care of. In all honesty why wouldn't I cancel direct tv when I cancel the electricity, water, sewer, garabge and telephone? And then why would I continue paying for a service to a house that was vaccant from October until recently?
Then they have the audacity to charge me $71.71 when they owe me $180.00.

this is a copy of my email sent to the ceo of direct tv

PLEASE, I NEED YOUR HELP ON THIS

I am new to your service and I was treated beyond awfully! to be honest with you, I was treated more like...###! this treatment came from your customer service reps; your installation tech; some jerk supervisor; and a "new installations" rep! they all were ganging up on me and hiding behind their "regulations" blanket instead of fixing an error that was caused by a direct tv tech in the first place! I was even willing to pay, yet again, for this issue to be corrected and done right. I had to pay for a previous installation mess-up that your direct tv tech had done when I first had your service installed.

PLEASE REVIEW THE TAPINGS ON MY CONVERSATIONS WITH YOUR DIRECT TV C/S REPS TO VERIFY

I had new service installed.
my house is pre wired with cable outlets leading to an existing direct tv dish
the tech set up two boxes in two rooms connecting both to my pre wired cable outlets
the third box, he said that he couldn't find the cable outlet so he ran HIS own cable through MY FLOOR!
in order to make his new design work, he disabled one of my bedrooms and connected HIS cable in its place
HE DID NOT TELL ME THAT HE DISABLED ONE OF MY BEDROOMS IN ORDER TO MAKE HIS STUPID, NEEDLESS CABLE TO WORK!
I called direct tv c/s and had another tech come out and fix his complete SCREW UP!
I HAD TO PAY FOR THIS CORRECTION! I HAD TO PAY FOR HIM TO REMOVE THE CABLE FROM MY FLOOR AND RECONNECT IT TO THE EXISTING OUTLET!
and you know what? the damn cable outlet that he said he "couldn't find" WAS ONLY THREE FEET AWAY FROM HIS OWN STUPID CABLE!
ALSO, THE CABLE COMING FROM THE FLOOR WAS ALMOST HALF WAY IN THE MIDDLE OF MY DOORWAY!
Latter on: I went to move one of my cable boxes to my bedroom
that's how I found out that he disabled my bedroom outlet!
I called your customer service and scheduled a tech to come out and re-connect my bedroom that this tech disabled
ONCE AGAIN, I AGREED TO PAY FOR THIS TO BE FIXED!
the customer service rep entered the order wrong. apparently he entered it as a "service call" rather than an "install"
so, that same tech that screwed up my bedroom first place, came out to work on this order. he looks around and says he can't do anything because the order reads incorrectly.
WHAT! YOU MEAN TO TELL ME THAT BECAUSE THE ORDER WAS ONE WORD OFF THAT HE CANNOT DO ANYTHING? what is he, a robot that needs to be pre programmed?
your customer service rep said that because the order was entered wrong, the tech "wouldn't know what to do..." YOU GOT TO BE [censored]TIN' ME!
OF COURSE HE WOULD "KNOW WHAT TO DO.." BECAUSE HE'S THE ONE WHO MESSED IT UP IN THE FIRST PLACE!
So the guy leaves without fixing HIS screw-up
I call customer service and ask them to send him back in order to complete his job that I am paying for!
at first they agreed and tried to call him...hours past, so I call again. another c/s rep said that he would have a supervisor call me...
I got a call from the tech's supervisor and he totally understood what I was needing and what his employee had incorrectly done
he said that he was gonna try to get a hold of him and have him come back today.
hours pass
more hours pass
I call your customer service again...and now the ### treatment begins.
quickly I notice how each person that I talk to starts to indirectly blame me for "entering the wrong type of service" in the order
one rep said that I personally ordered the service wrong..WTF?! HOW IN HELL AM I GONNA PLACE AN INCORRECT ORDER? I DON'T WORK THERE!
LOOK, I CALL YOUR C/S DEPARTMENT; I TELL THEM WHAT I NEED; THEY ENTER IT; AND THAT'S THAT!
again, the c/s rep tells me that a supervisor will call me back...he does and all he tells me is that direct tv did everything by the book and all the regulations were followed
he keep getting in an argument w/ me about how he and his "people" always comply w/ Colorado laws and regulations...he kept hiding behind his code blanket and...
NOT ONCE DID HE TRY TO GET THE TECH BACK TO FIX THE TECH'S INITIAL F-UP! HE KEPT TALKING OVER ME AND QUOTING COLORADO CODE as scripture!
HE KEPT TELLING ME THAT IT WAS NOT "THEIR FAULT AND NOT THEIR RESPONSIBILITY TO FIX ANYTHING THAT HAS GONE WRONG"
HE KEPT SAYING THAT "YOU NEVER HAD A BOX IN YOUR BEDROOM IN THE FIRST PLACE, RIGHT? SO, IT'S NOT OUR JOB TO ENSURE THAT EVERY OUTLET WAS WORKING..."
[censored]! THAT'S NOT THE DAMN ISSUE! Whether I had a box or not in my bedroom is TOTALLY irrelevant (sp)! THE GUY DISABLED MY OUTLET!
I tried to explain to this supervisor jerk who was more worried about liability than correcting an error, that the room was disabled by your tech when it shouldn't have been!
of course, he kept arguing w/ me about, what? Colorado codes
this jerk puts me on a three-way-call with yet another direct tv c/s rep. and of course, they stick together and gang up on me defending their tech's work and stating that I was at fault for this mess
the woman rep said that when a tech leaves "all sales are final" and that I accept full responsibility with the work done
she even said that the tech "explained to you what he did with your bedroom outlet...before he left" . WTF?!
HOW IN HELL DOES THIS WOMAN KNOW WHAT THE TECH TOLD ME OR DIDN'T TELL ME? SHE WASN'T AT MY HOUSE WHEN THE TECH SCREWED UP MY CABLE WIRING!
I DIDN'T SEE HER IN MY KITCHEN AS HE LEFT!
SHE CAN'T JUST ASSUME THAT CONVERSATION TOOK PLACE BETWEEN ME AND THE TECH...!
FOR THAT MATTER, THE TECH NEVER TOLD ME THAT HE DISABLED THE FRONT BEDROOM! HE NEVER OFFERED A WALK THROUGH TO SHOW ME HIS FINAL JOB!
I FOUND OUT ON MY OWN ABOUT MY BEDROOM BEING DISABLED AND LATTER ON ABOUT THE CABLE COMING FROM THE FLOOR!
So she and this jerk supervisor get into an actual argument with me about how, once again, direct tv techs follow "Colorado code and laws..." and again, WTF?!
I cut them off and said "...look, I just want you to send someone out here to fix this guys screw-up! that's all I want!" I just want you to re-connect what he disconnected in the first place/...THAT'S ALL
So finally she agrees to send someone out...but then...she says, "we want payment up front" OH MY GOD! WHAT?
THIS WOMAN SAYS THAT SHE WON'T SEND SOMEONE OUT TO MY HOUSE, TO FIX THIS IDIOT'S ERRORS AND MISTAKES, UNLESS I DISH OUT MONEY FIRST!
SHE SAID IT'S "POLICY" THAT "WE GET PAID UP FRONT"
If that's so, then why wasn't I charged up front when the other tech came out to fix the cable coming out of my floor?
I mean, we order cinnn movies and they are always added to the bill, anything we add on, another box, additional channels, all are added to the bill...
so, in the end, my bedroom is still disabled, the jerk supervisor and the rude woman c/s rep win...and I get nothing but shat on!

this has been the worst experience ever! I haven't posted this on FACEBOOK, TWITTER, or w/ my local news channels until you had a chance to help me w/ this issue, and help me get this whole mess fixed

Raymond LEYBA

3091 Renshaw St

Strasburg, CO 80136

ACCOUNT NUMBER: [protected]
[protected]

[protected]

On 8-29-10, a technician came out to install service. My order number was [protected]. I asked the tech could he install the dish on a pole. He said yes, and would be going out to start installation. However, after only five minutes, he came back and said he couldn't, and his supervisor would come back out and call me within 24-48 hours. I never received a phone call. I called them on Monday, saying I never received a phone call regarding the line of sight issue. The rep told me the supervisor would call within 20 minutes. Ninety minutes later, I called and spoke with Eric, ID#54958, telling him the supervisor had not returned my call as stated to me. At this point due to the run around, I wanted my order cancelled. I asked for a confirmation e-mail, and he said he would send it when we ended the call. Four hours later, after no email, I called the customer service department again. I spoke with Joe ID#[protected]. I was told my order had not been cancelled by Eric. He then transferred me to Jeff ID#238438. I told Jeff I wanted to speak to a supervisor. Jeff told me his supervisor was on another call. I explained to Jeff everything that has happened since the installation date. He tried to give me an option of installing on a pole, which was SUPPOSED to happen in the first place. He tried to give me offers to stay on. How could I, if the tech supposedly couldn't install due to a line of sight issue?! I told him Direct TV has given me the run around, therefore things needed to be cancelled as they should have been four hours ago. He gave me the reference number of the cancellation, but I still wanted to speak with a supervisor regarding Eric. He said I needed to trust him as it was cancelled, and he would note that a supervisor would look at his notes. That is not what I wanted. I wanted to speak with a supervisor. It was obvious that he did not want me to speak to a supervisor. I am very upset about this.

Direct TV has the worst customer service I've ever experienced and it blows my mind! We hate the service and want out of our 2 year contact. To do that it will cost $400! Seriously?! So instead of having satisfied customers they would instead rather have their customers hate their service for 2 years and bad mouth the company for those 2 years! To top it off I find out that if you cancel your service or if your contact is up they don't recycle the dish. Just think of how many lazy people will just throw them in the trash to end up in the landfills! This company is so backass backwards! I will do everything in my power to spread the word about how awful their customer service is and how bad their service sucks in general. It's not at all user friendly. You have to download a movie before watching it, one you pay $5.99 for! What? With Comcast all you had to do was click "order" and "play". If money was no object I would pay their $400, as ridiculous as it is, just to be free of them! If you're thinking about switching I hope this will keep you from wasting your time and money!

I have to wonder if The CEO of direct TV even reads these messages. If he does, then maybe he would do something about the poor service and wasting peoples time. I got Direct TV at my home and after several phone calls, a lot of my time wasted by no show technicians, we finally got it installed.
Now I've spent a week trying to get a quote on my 80 units condo complex in Kailua-Kona Hawaii and a return phone call, but to no avail. I've also been trying for over a month to get my commercial business in Waipahu Hawaii set up, but nothing. They gave me numbers that are disconnected, supervisors who are never available and just plain waste your time.
Customer Service? I've been apologized to a thousand times, but if it is not on the script, and you are in Hawaii, good luck!

The reason you cannot get anywhere is that you are talking to people in the Phillippines that can speak English but do not comprehend English. Next time you call them, ask them what country that are in and if they can transfer you to a person who speaks English as a first language. They cannot.

This victim was much more polite than I would have been under the same circumstances. I used Direct TV between 2001 and 2005 with no problems; at that time you had to pay about $1200 (cash) to buy all of the equipment. So, perhaps they were content with that. My service included cable and email service with 2 premies for about $66 per month, if memory serves.

http://www.referenceforbusiness.com/history2/30/DIRECTV-Inc.html

You might just wish to read this history of Direct TV. It indirectly points the finger at the entity bearing the onus for current G-A-S attitudes. But that same problem is pandemic in so many industries today it's no longer a novelty.

Many major manufacturers, distributors and other large expat US corporations use service-provider help centers all over the globe - with one major shared trait. Staffed with nearly incomprehensible "college grads" who had trouble both speaking and listening came an unwillingness to put you through to the next-level technician, a plethora of mystery disconnects, and in the case of computers the common (stock) remedy was to do a system destructive reformat.

Of course they were reading from a script/guideline just as CSRs are doing now. Unfortunately none of the reps seem to have any imaginative thoughts about a possible solution, even when you tell them exactly what you think the problem is (but are unable to fix it by yourself).

With very nearly robotic insensitivity they fall back on a printed dialogue sheet of Q&As and have neither the courage or intelligence to go past that Bible.

Look around - The customer IS NO LONGER RIGHT IN ANY CIRCUMSTANCE which would cost the bottom line a hapenny or more. Even going to a good restaurant can be almost traumatic if your food is not the way you ordered it, sent it back, sent it back, sent it back... until you're almost forced out of the door.

Sorry for jumping on my soap box but at 67 yo looking back and yearning for "The Way It Was" was never more true than now. Hatred seems to be the backbone of our divergent cultures WITH NO APOLOGIES. Sometimes I think there are more than 4 horsemen riding - $$$$, Indifference, Me First, FU, Lack of integrity, Conniving, Cheating and a host of others are additional harbingers of the current flow of the tide, which never seems to ebb these days.

Don't take this crap lying down. Contact the State Consumer Advocate department or Attorney General to address this kind of KMA treatment. You needn't take it and even if you lose, you've had the satisfaction of standing up for yourself. Take them to small claims court (very publicly) (in newspaper letter to the editor) - do you have a TV channel which addresses ripoff and other such snafus? Use what you've got and find more of what you need.

A battle of wits cannot be won if you're lacking the correct ammunition.

Ciao and good luck!

Rob

Many times, when the rep doesn't understand the problem

They just did the same thing to me. I don't plan on paying a cancelation fee and I will dispute anything they report against my credit. I also filed a complaint with the better business bureau and would encourage others to do the same. They lied to my face to make an extra $200

For a month and a half we have called Direct Tv for there return boxes and called 10 times plus I have even stayed hme from work because they said FedEx won't leave the boxes if n one is home, we hae not yet received the boxes. But they want there bill paid, and our new cable company needs the final bill to buy out the contract. Please help

well i am in a similar mess except they only said $1.00 would be charged from the credit card at the very start never said it would be charge again.was borrowed for $1 so it is $447 charge against a friends credit carddebit . in which she said on the phone repeatedly that they only authorize it for $1. the sale rep never said they would charge it again or anything of that nature. before the point of them receiving her card information and charging it. and now they say they should of told us with the first billstatement says its a leagal charge.how the heck can it be a leagal charge.if they took it under false pretense. they are running a very crooked business and i believe they should be shutdown for it or least reprimanded by proper authorities. BUYER BEWARE OF DIRECTTV . i am in Michigan.

Begining of Sept, we were moving. I called all the utilities to either cancel or move services. I called Directv to cancel due to I was able to get cable. Directv tried to get me to stay but I said no. They said I would have to return the equipment, including the DVR I bought! I asked how and they said they would send out Fedex boxes and I just had to return them. They also said they would mail the final bill to my new address.

Weds Oct 14th I finally recieved the boxes from Fedex at the new address. I mailed them out Monday Oct 19th. The paper in the boxes said I had 7 days so I still had time and I had to travel quite a bit to a drop off area. On Weds Oct 21 I decieded to balance the checkbook. When I logged into my account I found a unauthorized charge of $623.00 taken from my account by directv on Oct 16th and I already had 4 bounced checks along with it. I called the bank and they had me come in to fill out a ACH form, which I did! Then I called Directv. I talked with one operator who said I never cancelled my service and this gave them the right to do this. I said I most certainly did cancel my service, how else did you know how to send the boxes to the new address. After a bit of back and forth I was hung up on, accidently I am sure. The next day, I called directv again. I talked with one operator who pulled an additute with me, then I asked for a manager and it took 30 mins to transfer me to someone else. The next person said the $623.00 was due to the equipment non-return and I would get a full refund. I said I recieved the boxes in the evening on Oct 14th. I was charged on the 16th, how was that enought time to mail back the items. She then said it was more of an insurance thing for Directv so they knew they were getting it back. I said I want to talk to another manager, and she transfered me. That manager said that I was mis-informed about the "insurance" comment. That that was not true. I was then told what my estimated amount of refund would be. $365! I said wait what the heck why is there such a difference in the amount taken and what I would be refunded. They said it was Fees and service charges, and 2 months of service. I said NO I only owe one month of service I was waiting on the final bill to pay it. SHe said I owed for Sept also. I said I cancelled the service and she said "oh we have record of a phone conversation from you in Sept. You will have to talk with such and such department to get this straightened out, I can transfer you". I said yes transfer me. And then a few clicking sounds then the phone goes dead!

Here I am Oct 29th. No money and no refund, though directv recieved there equipment a week ago! The bank said the only thing they can do with the ACH form is give Directv 30 days to return the money because I returned the equipment.

What I dont understand is how the bank can tap them on there fingertips for this, and leave me in such a hardship at the moment. I thought when you had unauthorized charges you had a protection. I thought that something like this was criminal! You know if this was me taking it from there account its theft but directv its not?!? I wasnt even given time to return the equipment before the charge was taken! The letter in the boxes stated I had 7 days! They took it out in 2! I wasnt even given the chance to pay the final bill myself, they just took it and then some! I have a whole month of service they charged me for after I cancelled! They took there good time getting me the fedex boxes, but they sure can take the money without my approval out of my account before I can blink!

The BBB, FCC, and Attorney General for Pa were also notified. Yet to hear from them but still complaints made! I noticed over 34, 000 complaints against Directv on the BBB site. Amazing, thats alot of complaints!

Save yourself some troubles and go with another company, Directv is just backhanded and sneaky! I found out way to late!

After calling since Nov. '09, never getting a competent Agent, on my last call for help, the agent could not solve my problem, he authorized a Serv. person to come out to our home. When we received our bill this mo. there was a chg. for the service. I called Direct, and spoke to Katie, when she could not answer my complaint about the chg. I asked for a Supervisor, Denise answered. She could not answer and told me to read the Agreement, no where in the agreement does it say anything about a service, when the agent authorizes it. I did not authorize the service call and want it removed from my bill.

I was charged $19.92. I called Directv about this unauthorized charge on my account, The agent then told me they didn't know why i was charged and to fill out this form. I'm Upset and want a refund now!

We called them to not renew the NFL Sunday Ticket, now they bill us and wont credit it back. Say they have no record of a call from us! Pure ###! Now they want to harve $140 to disconnect. We refuse to pay them for something we did not buy! These guys need to be sued!

MKAK,

Your post caught my attention and I just wanted to let you know that we would be thrilled to have you back with us! Thank you very much for your consideration in giving us another try. Over the next few months, feel free to check us out at dish.com for some information about our pricing and promotions and let me know if you have any questions! You can shoot me a private message anytime at michael.lemar@dish.com and I'll look forward to your response!

I am investigating into a possible class action lawsuit against DirectTV. If you are interested you may contact me direct. There is no financial obligation.

Angela Edwards, Esq.
Law Office of Angela Edwards
East Longmeadow, MA 01028
[protected]
angelaedwards@charter.net

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Here it is Nov 9th. Still no refund. I returned there equipment 2 weeks ago! I have been trying to dispute the charges with my bank as I didnt authorize this. The bank is treating me like I am the criminal now...I keep getting letters of please provide this and an explaination...then another letter of provide that and an explaination...and so on! My bank is aurguing that since I returned the equipment they have to determine what I should be refunded by Directv. You know what, I dont care if I returned the equipment or smashed it...IT WAS AN UNAUTHORIZED CHARGE...its a criminal act by Directv that anyone else would/could face a felony charge for, but its ok for the bank to work around directv and leave me screwed over something I had no control over! I am about to put together all the information I have between Directv and my bank and write to all the local news channels in Pittsburgh and let everyone know about both companies. I have never been so angry in my life over everything! What upsets me the most is this is only the second time in my over 14 years with this bank that I ever had to file a dispute over a charge, the first being a bank mistake and the second is Directv. I dont have a habit of this...does the bank not look at everything here? Why am I getting a run around with the bank now? Its very plain as day that this is a practice that directv practices. I am so mad that there is not an agency willing to help me at this point! Any ideas?

Chase Carey email - bounced back as undeliverable:
Subject line; $238.27 Credit Reference #[protected] Account # [protected]
Hi Chase,

I am having an unbelievable time with your company. You sell us your service knowing that we are Canadian boaters who spend our winters in the Bahamas .. you charge us $200.00 upfront as we do not have a US credit rating (which we were to get back $5 credit per month) .. you have no access to your 800 number from Canada.. we have trouble with our service in the Bahamas and after a BBB complaint due to the lack of your response .. you cancel our service .. when we ask for our monies back .. it takes way too many calls/emails with no resolution when we are in the Bahamas .. has to be via phone that will stay connected for a long period of time.. so we wait until we are back in Florida .. after 4 calls talking to various of your representatives .. including your fraud representative, we are told that we will be getting the $238.27 refund back ($180.00 being the balance of the credit deposit) .. and that they would credit the account that they have on record .. that was April 5th.
Nothing shows on our credit card account, so I email you and am told that you sent a $58.27 cheque to the Daytona Marina where last year we stored our boat while we were in Canada.
Now .. we are being told that we are not going to get the $180.00 back .. see the emails below!

I cannot believe that a company like DirecTV is in such a financial condition that it has to keep deposits of this nature .. and does not better handle accounts that you CANCEL!

We have paid you approximately $700.00 for 4 months of TV service received on our boat!

I would really appreciate your assistance in resolving this matter.

Regards
Rhoda Gerard

Directv runs a scam, they get you to send back the equipment after your service contract ends, but then claim they have not received the equipment (even though a tracking number proves delivery).

As a result they bill you several hundred $'s for their inefficiencies.

Be warned, they have tried this on other customers.

DO NOT SIGN UP WITH DIRECTV.

They will con you!

Called DiectV to get install about 12/17/2010. Install scheduled for 12/20/2010. Called about 12/18/2010 and reduced service from Choice Xtra Package with 2 free receiver upgrades to just one HD receiver and 3 standard receivers. Was told, after about 90 minutes on the phone and being switched thru 4 different "service persons", to wait for the installer and make the changes then.

So I waited for the installer. On 12/20/2010, the installer arrived and I explained what I wanted to do. He contacted the company and talked with them. Then he gave me the phone and I talked with 3 different "service representatives". After being switched the third time, I got someone who knew what to do. He canceled my installation and restarted a new installation. At this time I applied for the "advertised refer a friend package' with my brother's account number. It was accepted and my brother sent in an email to say I was his referral. The installer did the install.

It seems DirectV can't get its schedules correct as they called me 3 times after that with new installation dates. Everything seemed to working well until I got my credit card bill dated 1/12/2011.

Instead of the $21.32 it should have costed to get installed, they had billed my credit card 4 different transactions($121.63 total), only one of which I authorized for $10. When I called in to complain, I found out(90 minutes and 4 switches later) refer a friend rebate was not given. I decided to cancel and did 1/21/2011.

After three of Directv's DVR receivers went bad, Directv FINALLY agreed to send a technician to our home to replace the bad (refurbished) DVR unit with a new one. Keep in mind that we had already gotten the lecture on how we have to pay $5.99 or something like that EXTRA a month for a service plan (to pay them to fix THEIR faulty equipment...) or be charged $49.95 each time a technician is required to come out. I vehemently opposed the charge as this was the THIRD receiver we were sent in one months time that didn't work. They (Directv) agreed that since we were only into 5 days of yet another DVR receiver that they would eat the $49.95 THIS TIME ONLY. I agreed to allow the technician to come to our house. When the tech arrived (from Ironwood Communications) he replaced the old with the new, talked with my husband about the repeat problems with the refurbished units, the tech called the supervisor at Directv and reitterated to him the fact that there was NO fault on our end for the repeat problems. The tech then handed my husband the phone who spoke with the Directv supervisor, and was assured that NO charge for the service call would be applied to our billing. Well, as you can already surmise, of COURSE we were billed the service call. When I spoke with 5, yes 5 representatives from Directv, I was repeatedly told that the tech had entered NO communication (or notes) into the system and that I would have to pay the charges. I FINALLY, after numerous attempts to find someone with intelligence that worked for Directv, located a "supervisor" who was able to remove the charge from my account, "but only this one time". The supervisor was patient, which was remarkable due to my extreme ANGER by this time. Moral of the story... Directv has NO idea who they send to your house, Directv will NOT stand by their promises, and Directv does NOT keep track of the reputation of sub-companies used for technical support. Note to you... BE SURE TO GET THE NAME OF THE PERSON WHO COMES TO YOUR HOUSE, THE LOCATION OF HIS/HER OFFICE, A BADGE NUMBER OR IDENTIFIER, THE NAME OF THEIR SUPERVISOR, AND THE NAME OF THE REPRESENTATIVE FROM DIRECTV THAT CONTACTED THEIR COMPANY FOR REFERRAL! I cant believe that Directv cannot supply the name of the technician that THEY send to my house. Poor. Scary. Unprofessional. Sad.

Please people, never use direcTV!
I managed to gain a since of composure in order to write this article, however I'm still pretty tense about the situation.
Basically, direcTV stole my money..everything I had off of my card. The worst part of it is that I never used their services before, I only authorized DirecTV to charge my card ONCE for my mother, and I guess she had problems with them so they charge my card. I don't believe this. Please people...don't use their services! It's just not worth your composure.
http://answers.yahoo.com/question/index?qid=20090220114245AAFPsIS

We had a thunder storm yesterday and now we are not getting a signal from the satallite. They tv does not work with out a signal.
My wife called them yesterday. They said it would be next sunday before they could get some one out here to fix it. We should not have to do without tv that long. Please contact who ever is necessary to get it fixed. It is in Rebecca Stevens name.

Thank you
Thomas Stevens

tens os thousands of people in Utah are very upset about the dropping of KJAZZ channel 14 in Utah. That is where we get a lost of Jazz games. Therefore, I know of a least 277 people that are going to switch to Dish Network, including me, if you don't coeerect this problem.d

every time we get bad weather rather it be snow or a rain storm we lose reception even if it's not a hard rain. We like direct T.V. because before we moved to our new location we never had any complaints or trouble with losing our reception with Direct T.V. We would love to keep Direct T.V. so if we could please get this problem resolved soon that would keep our expectations high with Direct T.V. Thank you Leland Ervin

DTV loves to dip into your bank acct. for what ever reason they decide to charge for anything. only thing you can do is cancel your debit or credit card and get new ones .

i've never been treated so badly by a company in my life.everytime i got an upgrade-they damaged something!i had to call a contractor to send estimates, picturs, everything..800.00 worth.no one called, no letter or e mail..when i finally reached dusty sears, she said-oh, they denied it.you can send a detailed description!lady, you have EVERYTHING i could possibly give you!they've stood me up twice(theres a 4 hour window so thats 2 whole days)!and the first time i heard from dtv about this was w week ago monday when they heard from the contractor.this is september.i filed the complaint july 23rd.this is ridiculous and i need some help.by the way, dusty-you're an idiot.

i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks

this has been ongoing since july 25 2012.all i wnted was the fee i had to pay for this guy to damage my home.he left me w/only 3 working tvs, no home computer and damage to my home.i've given dtv approximately 3000. doolars over the last 14-15 months and they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.at this point, i want RELEASED from this contract due to the comeplete lackk of interest and/or comprehension by this company of both my programming, equipment and damage.i have a life.i will not sit thru another day waiting for you to call or show up when i have been repeatedly ignored, stood up and given totally false info by your representatives.fix the damage to my home-YES, i filed the claim, done what i was told(even the conflicting info)and WAITED thru at least 2 afternoons for you to show and waited for COUNTLESS phone appts.so, release me from the contract, fix my home, refund my 49.99 install fee for that idiot who screwed up EVERYTHING and leave us alone.

katherine shopshire

nd they want to ARGUE and make difficult the return of a 49.99 install fee that wasn't even performed correctly.this is the DEFININITION of bad business and PURE STUPIDITY on behalf of this company.the case was 'forwarded' or 'upgraded' in status on aug 11.-it was filed july25..really? i won't hold my breathe for a call.dtv has YET to call me or keep an appt since 7/25.i have contacted a legal advisor about this contract with you. according to them, this contract was optional when dtv missed the FIRST scheduled appt w/out notice.again w/the second and third phone appts.fortunately for us, a contract is a 2-way street and dtv dropped the ball.i contacted a contractor about the damage to my home-he said 100. for labor and considering the fact that our floors are the original hardwood, he'll get back to me on the material.also, should we get "uninvited"guests due to the damage..we will be sending you(DTV)the bill to remove them.the phone calls back and forth are being recorded and have bee since august 10th.just FYI.also, the first DTV movie i ordered was supposed to be on you-(printed that out)-just another way that this company practices bad business
w/uneducated employees.everytime you talk to one, you get different info which is why i've begun recording the calls.thanks

I just want to know what to do if they drop all of these channels! I am stuck in a contract and I only use dtv for spike, nick and especially comedy central! If they take a away my channels can I pull out of my contract?! I am paying for a good/service that they may/may not provide, so whee does that leave me in my rights to switch companies or whatever since what I originally agreed to pay for is being taken away? If my channels are gone in the morning...needless to say I'm gonna be pissed, might even have to get the legal system involved of it comes to it I suppose. Do the right thing!

Try getting off your fat ### and take a walk. Is TV really that important to you? Such a sad life you have.

After additional thought on this subject, I'm thinking we should pressure DirectTV to make a deal in good conscience.

Comcast owns Versus and it is my understanding they receive 18 cents per month per subscriber from DTV.
I'm gonna guess that 40% of the DTV subscribers has Versus in their package.
40% of DTV subscribers is about 10 million viewers x .18 = $1.8 million per month to Comcast (just for Versus)

Think about it, if DTV is paying 18 cents per viewer to Comcast and they want to double the rate, DTV only needs to raise the cost of the package 18 stinking cents. Big deal, it goes up a quarter of a dollar.

However, if DTV gets greedy after submitting to the Comcast rate increase, they could move Versus into an exclusive sports package that costs $20 a month more.
The latter would be screwing their subscribers, the first solution just passes the real cost on to us which would be the ethical thing to do.

I hope DTV does not...
(1) fail to make the deal with Comcast.
(2) become the villain while claiming to be the victim!

My husband gave a payment of $131.25 on June 17, 2010 over the phone. This payment has not been posted as of today August 9, 2010. We have talked to numerous incompetent people that keep telling us the same story over and over again to fax over proof that we paid the bill. We had to dispute the charge on our bank card to prove we paid the account. Our bank contacted Direct TV and We received a letter from our bank stating Direct TV received the payment. The account remains the same showing we owe them $131.25. The sad thing about the huge Corporation is there is no Accounting department to speak to to fix this problem. We are at a loss and we are in the process of cancelling service with them.

Have had a run in with them as well. Kept their service for one week. Was supposed to be a bundle with Fairpoint. Fairpoint didn't show up so I canceled DTV as well. They have invoiced me for $400. I told them to take me to court. They did not keep their end of the deal. The can cram their $400.