DirecTV
Reviews and Complaints

collector12234, get a real job, you know nothing about dtv and there shady practices so stfu

@@@@ Collector 12234
Excuse me, I dont want to think you are referring to me and if even you weren't I think the uneducated person is you, we are consumers trying to get express our rights against unfair business practicess not to bash on other people. You should be ashamed of yourself, and about calling me lowlife, please look in the mirror before you talk. Now, on the other hand, if that ugly comment wasnt meant for me, please forgive me and have yourself a very nice day.

Who is th!sman? It sound like he/she/it is a uneducated stupid low life deadbeat consumer trying to screw the credits again.

@@@ Jyee...
Im going through the same issue, I cancelled my account with DTV sometime in July, I paid everything I owed them, then I got a bill stating I owed $5.66 "Due immediately upon receipt"..I overlooked it b/c I thought I had already paid it, after this I havent receive anthing from them...Today I was checking my account online and realized there was a charge for $70.66 charged on 9/13, and then after further research on my account I also noticed the $5.66 had been withdrawn. I called immediately called them, and the rep told me it was charge for an upaid PPV fight back from 2009 that apparently hadnt been charged b/c it was ordered through my remote...seriously? I told them they had no right to charge to use my dc w/out my authorization and he told me about the Customer Agreement so I asked to speak to a supervisor, they were not cooperative at all...It makes no sense...it is total bull, how convenient to remember they forgot to charge me til now...I dont even remember 2009..Im someone who is very responsible about her payments and had they sent me a bill, I would have paid it or made arrangement, but instead they charge me without me know, what if I hadnt had any money in my account, who would have paid for the overdraft fees? So anyway, I get home and read the bill I mentioned above, and it does say they have the right to bill the cc they have on file if there's any pending balance...however, it doesnt say they'll do it without authorization or a final bill...Im super upset and will dispute this charge with Chase...and if I have to, I will move on legally. F U Directv...

this also happened to me, they said I ordered PPV movies totaling $70. They never sent me a statement showing these charges, and took the money form my bank account. I have called 3 times and asked for a supervisor and never get to speak to anyone.

Installer was looking at porn on his iphone as I sat 7 feet behind him. Could have at least looked at it on his lap but obviously for my benefit displaying if over his right shoulder. Cancelled within 24 hours. Don't order if they don't screen their installers.

some major companies do not own all the groups that do installation work for them, the vast majority are subcontracted installation groups. I know most companies like Dish and Direct will allow you to file complaints against their installers and the installers, do get punished. In instances like this, if the installer's actions can be directly linked to a customer cancelling their account the company will inact fines against the perpetrating company to recoup losses. In this case Directv put out more money than you did to make sure everything was set up for you (per reciever something along the lines of 200 to 300 plus installation fees), if the tech's actions caused you to cancel and it is logged as a complaint in their system, the tech's company can expect expect a minimum $5000 fine.

After signing up for Direct TV, signal stopped arriving to one of our television sets. We called the company, they tried trouble shooting and couldn't figure out what was wrong and so they said that we would have to pay $50 to have a serviceperson come to our house to "fix" the problem. Otherwise, we could sign up for a 5.99 per month "service agreement" for at least 6 months.

Nothing in the Lease addendum that was provided to us at sign up made us believe that if the Direct TV stopped working that we would be required to pay above and beyond our monthly fee to make it work. Apparently there was some other adhesion contract that wasn't provided until after signup when we received our first monthly bill. I have not checked to see if that contract notified us of this. Even so, we didn't receive that document until after the 24 hour cancellation period had passed.

As I explained above, Direct TV uses highly deceptive trade practices. Furthermore, their service is poor as the television will frequently go out during a rainstorm, they don't have an easy system for on demand programming, as does regular cable. Finally, their interest in assisting customers who are still within their contract is nil. I will be cancelling the service as soon as the 24 month contract period expires. If you are considering cable service, I highly recommend against Direct TV.

I agree 100%. I have had problems since day one! I will do anything to help! Woman just hung uo on me cause I said that it would be easier to get obama to come help me fix everything. Biggest mistake I ever made was changing from DISH this past July 26. NOTHING has been right with ANY of it, including billing, technical, equipment or anything. I'm gonna cancel my card and get rid of them.

Boy theey took me too. I had a price quote for 39.99/monthe and theen thee fees came. My total bill was to be 68.99/monthe. Well bad went to worse. They didn't want to run a line for thee 4the tv so I never did get it hooked up. Yes, I did get charged thee 6.00 even theough I never used it. Nice talking to customer service and trying to explain theat you never got thee box hooked up so why was I being charged, . Nice people. gave me 2.00 credit! Took 2 different tech to get it hooked up but wait, theey couldn't get it hooked up to thee internet. My friend came over and did it. NICE! Ok, got thee first bill was 69.15. ok theat is good, but wait theen I got an email stating my bill was 74.24. Called yet again. theey said theey tacked on a protection plan so theat was why thee bill was at 74.24. Ok just got theis monthes bill. Now it is 79.95. Called spoke withe 3 different supervisors. Said I was being charged extra for hd. What thee crap! I tried to explain not paying, theat my bill was to be 68.99 minus thee 6.00 for thee box theey never got hooked up, . That went exactly nowhere. I asked theem why I was being charged more now, . theey said I was now being charged an extra 10.00 for hd sevice. When I signed up none of theis was told to me and I tried to explain theat to theem but, I am a little fish in thee pond. More fees! I will never get Direct Tv again or recommend theem to anyone. I am stuck in a 2 year contract withe theem unless I pay a termination fee. If anybody has any ideas on what I can do, please let me know. my email is jjcbursell@yahoo.com

yes i was promist movie chanell and a set price on the pachage and they reniged on the deal and said they did not have that kind of pachage now they want to charge a termination fee of 400.00 i think i did the right thing and cancelled my card when i cancelled them

I am always having problems with the equipment failing and when I call Direct they want to charge $49 to send out a technician to fix their equipment. I am paying for the service, paying for the equipment and now they want me to pay to fix their failed equipment. I am all for a class action. Let me know what I can do to help.

We have been going through this crap for over six months now. We found out will sitting in a restaurant try to pay the bill, we were broke. In Nevada you go stait to jail for defrauding an innkeeper. They cleaned out our account 3 different times for an excessively large amount of cash. To add insult to injuries we supposedly owed the 200$ for service that we never got and equipment that we don't have. To make a long story short they have wiped us from the planet. No bank account, no credit, no check cashing without paying large percentage to the cashing agency. No trying to find an attorney to sue for 100 Billion dollars$$$. Anyone care to join me? Its not about the money anymore. [protected] my personal phone number Thats how serious this matter is to me.

i have been going through the same thing the last 3 months with them best thing i can say is go through your bank and ask to dispute it. i still have yet to get money back from direct tv . called my bank today and took care of it in 15 mins. where i was on the phone with direct tv over 35 times hearing reason after reason why i haven't got my refund back i would say at least 16hours all together... after a few calls if they don"t fix it stop wasting your time go through your bank

They have done the same thing to me on 9/5/12... just starting the dispute now...after reading all the comments on-line I regret trusting this '180, 000+ Satisfied customers corporation' Their customer service reps may have 2 weeks of training but it isn't hard to give cookie cutter crap answers and cut and paste email replies... If you have any helpful guidance to assist me on fighting these guys please let me know!

Go to your bank and ask to dispute the charges or file fraud charges against DTV.

I don't see any ocean - just some shacks and telephone wires. Whattya talkin about?

Dispute and tell your CC company not to let them bill that card again!

Hopefully they will return your money soon, if not file a dispute with your credit card co.

i have been a loyal Direct-V customer for almost ten years. I have lost the channels including, cloo, weather, soap, and now my favorite Saturday afternoon westerns on the Insp channel. But my rate increases have not been lost. I'm not really sure who is running the show at Direct-V, buts its clear they are out touch with the consumers. I will be shopping for a new provider. Oh yea I had to watch Saddle up Saturday at my Moms on TIME WARNER, can you hear me now.

I switched from Charter Communications in September 2007 so my husband could get the "Sports Pkg" that DirecTV offers. What a mistake! I can't go back to Charter because DirecTV made me take a 24 month contract!

I left my husband 3 months ago and had DirecTV moved. It has been such a problem since getting customer service, can't get an online account set-up. It keeps showing the previous acct activity but they can't change it and wants to know why I want to change my account number? I said, Well it would be nice to have my "current" account show up so I can view my statements, pay my bill, etc.". But they couldn't change it.

My HD channels keep going off...just a black screen. They can't seem to get that corrected either.

When I call I spend at LEAST an hour and most of the time MORE on the phone just waiting for a CSR.
They have no other contact information listed on their Web Site so you can write a letter or anything.

I WANT OUT OF THIS CONTRACT. I've got til Oct of 2009!

I actually really like my DirecTV service--have had few problems and if there are any they can readily be fixed. What I do have a problem with is their customer service reps who are clearly in Calcutta or something.

I'm not some xenophobe. I love foreigners...at my cocktails parties...NOT when I'm trying to explain a problem or issue in customer service. They respond like "Hindi Robots" as they are trained to repeating in monotone "yes, m'am, " "no, m'am." And it's infuriating on a human level but also on a socio-economic level. This country is in financial dire straits and DirecTV is so inhuman as to hire foreigners for cheap labor. I'm sickened by this. I am going to be shopping for a new satellite/cable provider.

Called today (7/4) because I'm not getting a signal. I lost my power last night and the electric crew had to move my satellite away from the meter box. It was installed literally right next to it when they had a lot of other spaces on that same way to install it. Granted, it's Independence Day, but the first appt. I can get to have someone check it out is Thursday, 7/9. When I asked to speak to a supervisor, I was directed to a cold woman who was nasty and disrespectful. She asked if I'd like to be transferred to the cancellation department, but advised that I would incur a penalty because of my contract. She also advised that it will cost me $49.95 for the service call. I explained that the problem was with where they installed the satellite. She responded, "you signed the completion order, didn't you?" Well actually I wasn't at home when it was installed. With the amount I pay them each month ($140+), I would expect better, more respectful service. I can't stand dealing with these people. Awhile back they took it upon themselves to switch me from a paper bill to an electronic bill, and then had the nerve to charge me a late fee when I didn't pay my bill on time. I explained I never received it, and they sell, well we sent it to you via email. That's ###.

And another thing, every time is sprinkles I lose my satellite signal.

DON''T SUBSCRIBE TO DIRECTV -- YOU'LL REGRET IT.

I have been a Driectv customers for over 8 years...I have 3 recievers and one has not worked in over 2 years...I have called Directv and tried to get upgrades and tried to get them to review our services but due to the fact that we have been a good longstanding customer they can not help us...If however we were a new customer we could get all new equipment at no charge and we could get discounts on all of our servicesand tey would replace our sucky reciever that doesn't work...Is there something wrong with this picture? Screw the good dedicated customers and cater to the new customers... That is what I am being told...DirecTV needs to get there head out of their ### and take care of the customers who have made them what they are today...

Directv has the WORST CUSTOMER SERVICE EVER!

EVERYONE SHOULD CANCEL!

DIRECTV REPRESENTATIVES & SUPERVISORS ARE PIECES OF CRAP WHO COULD CARELESS ABOUT YOU (THE CUSTOMER). MOST OF THE TIME ITS JUST THE TONE YOU TALK TO A CUSTOMER WITH. IF YOU (THE REP) CAN JUST SHUT UP LONG ENOUGH & LISTEN WHAT THE CUSTOMER IS COMPLAINING ABOUT, THEN MAYBE SPEAK WITH FRIENDLY HELPING TONE YOU MIGHT WOULD WIN THE FIGHT, BUT THE MORE YOU THE REPRESENTATIVE RUSH & GET OFFENSIVE WITH THE CUSTOMER WILL JUST LOSE YOU ANOTHER CUSTOMER. EVEN THE NEWS SAID DIRECTV HAD THE WORST CUSTOMER SERVICE. DIRECTV SHOULD BE LISTENING...ESPECIALLY IF THE NEWS COMPLAINS ABOUT YOU.

EXTREMELY UNHAPPY WITH DIRECTV & HOPES ONE DAY THEY SHUT COMPLETELY DOWN...HA!

My number 1 worst vendor - getting just like AOL. Lies, deceit, worst customer service EVER..
As soon as my contract is up ...BYE BYE !

I disconnected from DirecTv [protected] and - after an unnecessarily long termination phone call where the customer service rep quizzed me on why I left and would I return as a customer if they offered blah blah blah (non of which they offered while I was a loyal customer)- returned their receiver and access card on [protected] in the box they provided. Got 2 statements afterward showing no balance due. On 03-15-2011, they sent a bill of $4.23 for a PPV movie dated 01-28 (no year.) When I called to inquire, I was told it was rented/viewed 01-28-2007, more than 4 years earlier. Since their on-line statements only go back two years, I had no way to show that, either I already paid, or that (as I believe) the movie was a "free" rental they offered to promote the PPV service. No matter whether I paid for the rental or not, billing for services provided 50 months earlier is certainly not going to convince me to reconnect.

Why are you screwing over the long term customers that made you what you are today? I believe Krystal stated I had been a customer since 2003, I was looking to lower our monthly bill, AND get our outdated antiquated equipment replaced. The only way I could do that was to cancel my service and become a new subscriber... Krystal indicated that she understood and that she would process our cancellation. NEVER did she indicate that DirecTV would not allow the following.
So I cancelled my service and had my wife activate a new account so that we could get the whole home DVR service (tired of the 'record one, both or cancel notice), and new receivers and reduce our monthly cost by $20-30 while getting a greater DirecTV experience. Today you folks call and cancel our installation and accuse us of being 'criminals' and that DirecTV does not allow this and that we will now be without service for 24 months before we can re-subscribe.
That is a nice "Thank You for being your customer for so long".
Why can't LONG TIME subscribers get receivers and equipment upgrades (AT RESONABLE INTERVALS). Even the phone companies do that.
Our old 2003 Hughes RXs won't do HD, the DVR does 2 channels. Luckily last visit (DVR install) the technician put in a DTV antenna to replace the original DISH antenna that we had to use since our move in 2007.

So again I ask, "Why are you shafting us long time subscribers when you offer such a grand deal to new clients?"
BTW, when you deny an install when your own CS rep does not indicate any inpropriety and then infer that we are criminals for attempting this 'fraudulent act', we usually end up in the legal arena. Which will be fine by me, I can't wait for Dish and the media to get wind of this one.
So, there you have it, one VERY pissed off, dis-satisfied customer.
Likely no one will read this and we will get screwed by a company we have supported and made the premier sat provider on the planet. Unfortunately you forgot who put you there. Read my blogs.

Communicating with DirecTv customer service is like communicating with a fourth world country. After one boiler room phone call, which includes 5 or 6 transfers, supervisors and ultimately, the sound of a disconnected line, I end up feeling as though I've left the Twilight Zone. I was even hung up on once because I had not decided whether to switch my cable company yet and did not want to give them my credit card until I had made my decision.

Corporate must be fully aware, but continues to encourage this type of non service, because they can. DirecTv is enjoying a captive audience, which includes little competition for its product. If I do not care for a particular brand of appliance, or their customer service after my purchase, I can choose to bring my business to at least 10 others. Not so with TV.

The day more options of TV service are offered besides DirecTv, cannot come soon enough.

I entered into a two agreement with DirecTV ad after 20 months, the DVR became defective and needed to be replaced. DirecTV sent a replacement. After a total of 27 months I cancelled my service and got charged over $204 for an early termination.

DirecTV automatically renewed my contract when they replaced the DVR previously. They never notified me of the extension or requested my approval.

Maintenance service is not included in their contract commitment and must be purchased separately.

Because of their inability to comply with their original contract term of two years, I was being charged a penalty.

They also have an endless supply of "Supervisors" to read a script that this is their corporate policy.

BUYER BEWARE. D|O NOT DO BUSINESS WITH DIRECT TV.

On May 29, 2008 I noticed my satellite service was not working. Thinking it was because I was behind on my bill, I contacted DirecTV and made a full payment on my account in the amount of $92. I was told by the rep that zeroed my account. However, paying the account in full did not fix my service. The tech told me my receiver was dead and needed replacement.

They scheduled a tech to come out and replace my system with a new HD system. However, the tech never showed up. I rescheduled for the next weekend. Again, the tech never showed up. So, I called DirecTV and requested they cancel my service. Apparently, they continued billing my account after cancellation. In July, I start receiving phone calls from them demanding payment. I refused, saying I had canceled my service since they never had fixed my system.

The phone calls continued, and I continually told them I was not paying for service on a canceled account. In August, I received a statement saying they were disconnecting my service, which I had requested in June.

Then, in August I noticed an unauthorized debit from them out of my checking account for the full amount. I did not authorize the charge and therefore filed a complaint with my bank to reverse it. They did.

DirecTV then began an onslaught of phone calls where the reps were rude and often hung up on me when I wouldn't let them know what my current address is, or verify personal information when they contacted me.

Finally, today, I called to try to get this resolved and I still get stonewalled. They maintain my service was functional through August and therefore I owe the money, plus late charges and fees. I maintain that I canceled my service in early June due to non-performance of their techs to replace my system.

Furthermore, The documentation they have on file is suspiciously inaccurate, incomplete and some of it misdated. They documented that I requested cancellation in late July. However, that particular call was a collections call where I refused to pay since I had canceled. The rep told me they had no documentation that my receiver wasn't working. I told the rep I had already canceled in early June because they never replaced my system, which was not functional. Apparently the tech used that as my request to cancel on that date, more than a month after I originally called to cancel. And, they still did not cancel it until August.

At this point, I refuse to pay for service I did not receive up to and including the tech never showing up plus any charges accrued since I canceled my account on or about June 7.

I decided to combine my telephone, internet, and cable services to save money. I hooked up service with a local cable company and was told I would not have to call Directv to cancel my service with them. After my new cable was installed on March 24, 2009, I decided to call Directv to find out how to send my DVR's back to them.

I called the following week and talked to customer service about this and they informed me that my service was not canceled so we proceeded to do that. The CSR informed me that there was a 2yr contract on my account because I received new equipment in Jan of 2008. I informed her that I did not have a 2yr contract because my equipment was not working and because I had the replacement plan that I was paying extra for covered my equipment to be replaced if something went wrong with it. She agreed and had her supervisor remove the early cancellation fees. She told me I was a good customer and offered me a fantastic plan to stay with Directv. I told her it was too late that I had already gotten new service. She informed me that I would receive a final bill and that if I changed my mind they would be glad to hook me back up.

On April 4, 2009, I had a message to call my visa cardholder company about a recent transaction on my visa card. I called and was asked if I authorized a transaction to Directv in the amount of $312.59. I said no and was told that this was being reported as fraud and that I needed to follow up with my bank on Monday. I called Directv to find out what was going on and they told me that I was charged $180 for early termination of my contract( was a Directv customer for 9yrs ) and I informed the CSR of my earlier conversation with another CSR about that. I was told that I had agreed for them to take money if I ever canceled and it was a verbal agreement that I could do nothing about. I am currently waiting on my bank because they filed a dispute with visa to get my money back.

I have protested to Discover Card about the unauthorized charge of $ 144.04 termination fee made to my card on a DirecTV’s account [protected] on March 06 for Invoice dated March 07. Please note that the on-line charge was made one day earlier than the invoice date. My On-line automatic payment was closed and confirmed by them on February 14th . I then attempted to delete my personal information but it is impossible so I had no choice but to cancel my credit card which will require some effort to notify others.

I have pleaded with DTV customer service time and again with the following facts which they admit is correct: I was given a new HDTV receiver in January 2006 in exchange for a purchased RCA DCT100 HDTV receiver because I had been a loyal customer since October 1994. Later in February of 2007 that receiver became defective and they exchanged it for a working model. Two years later I decided to try the new AT&T Uverse service and called to cancel my DirecTV account. They offered me a $20 month reduction if I would stay with them. I said no because I had made a decision to try out new technology after my two years experience with DirecTV’s new HD service. (January 2006 to February 2008)

While many of the customer service people agreed with my statement, someone in management decided that they were going to charge me $200.00 termination fee probably because I wouldn’t agree to stay with them. When I called DirecTV to complain of the $144.04 charge, this was their explanation: The free receiver given to you in January 2006 was a no warranty product and we replaced it with a new lease unit in February of 2007 in which you accepted a two year verbal commitment. That is incorrect. When my receiver went bad customer service wanted to send out a technician but I said that was unnecessary because I have always installed my own equipment. No mention was ever made about any commitment except to say that a prepaid shipping tag would be included for the return of the defective receiver, which I did. I then asked them why they didn’t send me a bill for my review instead of charging my account when it had been closed to them for automatic payments. He said they had the authority to do that on any account where service had been discontinued. I then questioned the contents on the bill and he explained, “Well someone must have made a mistake and management reviewed and corrected it.” I inquired at the same time to make sure that they had received my later unit and he did confirm that it had been received.

Of interest here is that one customer service representative told me that they had changed their policy to leasing equipment in March of 2006. If that is correct then my free unit (which I returned) should have been credited back to that date at the same time when I received the replacement receiver. I have pleaded and pleaded with DirecTV to reconsider my plight but they will not budge.

They keep referring to their published terms and conditions as their authority. I have never seen or signed any terms and conditions because I never had a contract with them because I have always bought my own equipment and installed same for over thirteen years. They did send me a copy after I told them to cancel my service.

This is extremely difficult for me as a senior citizen soon approaching the age of 80 years and my wife passing away almost three years ago that had always given me support.

I had Directv for 4 years. When I switched to AT&T U-verse, I called Directv to cancel my service.There was no talk of any contractual obligations, but they told me I could suspend my account without cost for 3 months, just in case U-verse didn't work out.
Without any warning, Directv then debited my checking account for $412. I had never given them this checking account number as a deposit, and had only used it each month to pay my bill. This happened in Oct 2009. I called and spoke to a rep who admitted it was a mistake...but I got no refund. Called again, different rep, said she had no idea, nothing was annotated to my account. So I got an attorney to investigate and he was told by another rep that no one had ever called to make a complaint !
Ten weeks later I have my refund and it is my life's mission to make Directv's life hell !

Signed up for DirecTV, then called to cancel after football season was over. They told me I could put my account on hold and restart starting the next football season for a better deal. I said I wasn't sure, they said they would call me before any restart to confirm, so I agree.

A year later, 5 charges of $130 on my credit card and no call to confirm the restart, and I didn't even know it was on as my box was disconnected.

Of course as you can guess from the all the other e-mails, DirecTV only cares about the bottom line, wouldn't give me a full refund even though they broke their promise and restarted service without my authorization.

Terrible business practices, they should be shut down.

DirecTV added unauthorized monthly "protection plan" fees to my bill; which was not mentioned or included in the contract I signed.

Consumers need to review their bill carefully to avoid any hidden/unauthorized charges by DirecTV.

i called to cancel my nfl package back in july because i could not afford it, the customer service rep said he could discount it to 1/2 price $35 per month, i said i still could not afford it. he then said ihe could cut the price down to $20 per month and i said ok. the first bill i received was correct an additional $20 for the nfl package, the next bill i received was for an additional $70. i called they said too bad you must pay or they deduct from card on file, which they did even with no authorization. beware they will tell you everything you want to hear just to rope you in and then charge you what ever they want!

I am going through the same situation, I actually just poste a comment about them on this board..I just need to dispute the charge with my bank, how did it go with you?

It's amazing how crooked Directv is! I had the same problem, and ended up having to stay with them an extra year. "Well, if you cancel, we will just charge your account anyways, and take " over $400, "because you signed a contract for 2 years." I still don't have the contract I "signed". Now they will not let you purchase a receiver, and they keep raising the "lease" fee. They told me they would credit me $10.00 per month for my HD service if I did autopay. Gladly switched to save a bit...next bill? Raised all their fees approximately $10.00 What a bunch of crooks! If I didn't need it for my seasonal cabin, I would dump them in a heartbeat. Buyer beware! Let's go back to the old antenna on the roof!

I am also have major problems with the bundle. What was promise for $116., is averaging $170. We even have the ad in hand and have sent copies to Centurylink. They have not been paying Direct TV either, so our TV was shut off twice in 4 months! We are supposedly on autopay, but our bills are being sent to another city and a different address. I finally found out by registering for online access!
We have spent about 20 hours on the phone trying to iron this out, but so far nothing positive has happened, and they are refusing to honor the ad (program) that we signed up under.