DiscountMugs
Reviews and Complaints

I run a marketing business, which means tight deadlines and strict branding parameters. After ordering an item from discountmugs.com, I received an email saying they were out of stock of the product. I was disappointed and somewhat frustrated at this news because I needed the products in just a few days. Luckily, when I called I spoke with Samantha who was extremely helpful in assisting me with a resolution to the issue. Because of her service, I will receive a similar product in the timeframe I needed it and it will match the company's branding specifications.
This was my first time ordering from discountmugs.com and I will most definitely use them again because of Samantha's excellent customer service.

This site has so many things available it's incredible. You can personalize your gifts in many ways - type your own text or upload a picture or choose one of their suggestions. They have 24/7 online chat reps to answer questions. Prices are good to great depending on quantity ordered. I got some nylon drawstring backpacks with my own message on them for a group event I'm attending. The quality was so much better than I expected. They look awesome. Larger than I thought too. Came quickly (I did pay for expedited shipping, but less than some other sites charge for that). No extra packing in the box, just the goods. I'm thrilled with my purchase and would recommend them to anyone. Will definitely buy from them again.

Chris Rizo was wonderful in helping us! I understand that a new policy was put into place regarding payment before proof... This was impossible for my organization (County PTA) to work around as we have a sponsor pay for our bags only AFTER approving the proof. I found this out after placing my entire order on a Saturday and was denied. I called back on Monday and spoke with Chris who listened to my problem, saw that this was our 3rd year ordering from you and that we always follow through with payment after proof approval, and he made it happen. He always called back and performed tasks when promised. I appreciate his excellent customer service more than you can imagine! I will continue to use Discount Mugs in the future because of it!

Yesterday I decided to order imprinted can koozies for a quickly approaching family reunion. After considerable Internet research, I decided to use discountmugs.com. I went into their website (very user friendly), designed my koozie, and proceeded to checkout. For some reason, my computer kept locking up when I got to a certain step in the ordering process. After several attempts at ordering, and much aggravation, I finally called the telephone number listed on their website. I was routed to Pedro. What a stroke of luck for me. Pedro was so helpful, he talked me down from my computer craziness and processed my order quickly and professionally. The customer support provided by Pedro is unusual in these days and much appreciated. Thank you Pedro.

I just finished ordering a shipment of custom logo notebooks from discountmugs.com, and when I called with a variety of questions and specific needs for my last-minute order, I received unparalleled customer service and attention to detail from Manuel Motaduval.

I had a complicated order, and needed to have it branded with my basketball academy's logo and shipped cross-country in a very short amount of time. Manny found a way to not only make this happen, but also to save me money from my original quote in the process. Manny was knowledgable, personable, and extremely professional, and he was the primary reason why I chose to bring my business to discountmugs.com, rather than to another online custom printing site. I couldn't recommend Manny, and discountmugs.com, more highly.

DM*** 07-09-2014

I original placed my smaller sized but EXTREMELY urgent and important order through the website by myself. The time frame was within a week and a half. After a day or so I contacted customer service and they said NONE of my order would be ready on time and to us when we needed it! I was so furious. I called back the next day though and spoke directly with Jose Zumaeta. Jose was extremely knowledgeable and fixed everything. The most reassuring part was that he gave me his name and own phone extension so I could hold him personally accountable for whatever happened. Well, I can honestly say it was one of the best customer service experiences I've ever had. Jose fixed everything that needed to be fixed and had my entire order to me the very next day. If it wasn't for Jose I'd say stay away from this company. But its people like him that prove that a few bad C. S. people can really spoil everything. BECAUSE of Jose, I would HIGHLY recommend DiscountMugs.com to everybody... Just make sure to ask to work directly with Jose because he actually listens and follows through with everything he says.

I was inspired to be eco-friendly but I cannot just completely make a turn in an instant so I decided to do it little by little and start with avoiding the use of plastic bags. I was surprised when one day the grocery I used to shop at some times began using tote bags instead of plastic bags; the store also held a Go Green campaign highlighted by the use of tote bags. From there, I decided to use tote bags when doing the grocery. I liked the one provided by the store but wanted to have another one, a bigger tote bag for days when I buy our house's stock that would last for two weeks.

I ask people I know if they have ideas on which store is best to buy from. A friend suggested Discountmugs.com; she said she has bought a bag from them albeit a jute bag but remembered that it also offers tote bags. I visited the website to check if there are tote bags available from Discountmugs.com and the rest, as they say, is history.

I thanked my friend for referring this online store to me. Discountmugs.com is downright commendable. It got good stuff at prices you can afford. The tote bag I get is still in good condition after several uses and trips to the market. That's durability but not at the expense of your budget.

If you think you can't buy an item of quality without getting broke, check Discountmugs.com. Aside from bags, they also sell glassware and drinking-ware, pens, mouse pads, and key chains; you can buy a piece or in wholesale.

I also appreciate the support staff of Discountmugs.com for helping me out and answering my queries about their products. The support staff even helped me on tracking my order.

I just wanted to leave a review for Alvin from the sales team! He was extremely helpful in helping me recover and place a saved order that I could not find in my account. On top of that, I didn't notice that it was past business hours, yet Alvin still ensured I got my order placed. I was extremely appreciative that he would do that for my order so I wanted to leave him a commendation somewhere! I would definitely recommend working with Discount Mugs as they've always delivered with high quality items and even higher quality team members!

This experience has been wonderful - beginning to end. I found the products I was considering and did the preliminary design myself online...very easy to use! When I got to the point where I couldn't decide which item to purchase, I reached out to Sales using the online chat. My rep, Jacklyn D was TERRIFIC! Not only did she help me decide, she made some great suggestions and helped finalize the order. I couldn't be happier. I highly recommend Discount Mugs. I have used them before and never been disappointed with the quality or the service.

Pauline L. helped me out today with reordering some koozies that we got previously. Due to them not having the color we wanted in stock, she quickly found a comparable color that we can use. Within minutes, she had the options sent over to me, and we got them ordered right then and there. She was quick to respond, very kind, and extremely helpful. Great customer service is hard to come by these days, but Pauline is definitely an exception. I strongly suggest Discount Mugs to give Pauline some sort of recognition, promotion, or raise. She is wonderful!

Josephine was not only helpful with my current order but she researched a prior order to ensure we were sticking with the same design style for our customers. She followed up after later to see if we were ready to place our order understanding we needed further approval and the next day to make sure I was pleased with everything we ordered. She also wanted to make sure I saw my tax exempt status had been honored. I could see that on my own so this extra step of customer service is what makes us come back to DM for goods. Josephine is excellent at her job!

Great start...easy to do and helpful assistance. I designed a customized mug using the Discount Mugs web-site and my own artwork. I found this site very easy to navigate and use when compared to other similar sites. When I ran into pricing questions, I used their chat service. Alvin, the chat representative, was very helpful and made that process extremely clear and easy--and saved me some money in the process. My experience with Discount Mugs so far has been excellent. This project has not yet been completed, but so far it has been a very positive experience.

This was our first time ordering water bottles with the company. We loved the multiple clipart choices we could pick from the represents our mascot. No need to upload a design! I had an issue with the lettering and used their live chat feature. Within moments of my question, some was ready to help. Josephine asked to see the design then told me product will need to review to make sure it will all work. They were very helpful and I look forward to seeing the proof as well as the final product! Our students will be so happy to receive these as they go back to school.

I began my search for my tiki mug design and product about 2 weeks ago. May was the first point of contact and I was not ready to make a decision. I contacted her again and she guided me through all of my options for what I was creating and looking for. The price was still too much so I decided to wait. I asked for May the third time I call ed and she was EXTREMELY patient with me. She spent at least over an hour on line working with me to create what I was looking for. May is is an assist to your organization and deserves recognition an outstanding job! Outstanding customer service.

Aarol was awesome! It's almost midnight and a sale is ending to save our church big bucks for our first kids Christmas goody bag giveaway. I of course waited until the last minute and have no clue how this process works. Now we don't have our product YET so I can't speak to delivery or accuracy and quality, but as far as ordering simplicity and customer service, Discount Mugs get an A+! I think we have found our provider for all personalized gifts in the future. Thank you for a great first experience so far. I feel so at ease at this point, that I'm confident if any issues arise Aarol will be right there to guide me to a solution. Keep up the great work ethic!

I originally ordered backpacks for a project whereby our ministry has adopted a homeless shelter in need during this covid pandemic. The backpacks were filled with necessities for men and women. They turned out to be done with excellence. I recently re-ordered the blue for men, purple for the women, and added red for the children. Alvin answered a chat in which I questioned the price. He worked with me to correct my mistake and even added the MugBucks to decrease the price even the more! Very polite and courteous, great customer service as this seems to be a dying breed these days! Thanks Alvin and Thanks Discount Mugs for the spirit of excellence all across the board!

Absolutely amazing service. I needed to order customized water bottles for my daughter's birthday party to give away as a party favor. The party is 2 weeks away - so I used the chat function, told the customer service agent (Colleen G) what I wanted, what my budget was, and when I needed it by. She designed it for me, showed me what it would look like on a couple different bottles, and gave me the price within 5 minutes. Once I decided on the color, she sent me a link and I placed my order. It has taken me longer to write this review than it did to choose a bottle, look at the design, and pay for it. Couldn't be happier with the level of service I just received. Bravo Discount Mugs and Colleen!

I just had the most pleasant and easiest customer service experiences! I needed help placing an order and hit the chat feature. Normally I do not choose the chat feature as I find them most unhelpful but I am a few weeks post op vocal cord surgery and cannot speak so chat was my only option. Chris came on the line and not only helped me from start to finish but was very patient with all of my technical issues and the entire process did not take a long time at all. Chris' demeanor over chat came across as friendly and helpful. I had a very different experience earlier in the day where I left the chat of another company after becoming completely frustrated! Lucky for me that happened or I never would've ended up ordering from Discount Mugs! I will be a longtime client of this company for sure!

Josephine went above and beyond to help me with an order. I reached out via the chat function and am so happy I reached her. We spoke around 4:00pm and my order was confirmed with an approved proof and finalized with a receipt in my email by 4:30pm. It was the quickest/smoothest process, making my life so much easier! I was concerned about the expedited shipping as I needed the product by a certain date and Josephine made sure to check-in with me the following day after speaking with her team earlier that morning, to confirm that I could in fact receive it in time. The level of customer service that Josephine provided enhanced the entire experience from start to finish. She even made sure to provide me with her direct email and phone number in case I had any questions at all. I am so thrilled that I ended up working with Josephine on this order.
Order # DMXXXXXXX

I purchased Acrylic Tumblers with 2 different logos for gifts that were to be distributed to the youth within our program. The order process was easy and they were shipped 2 days earlier than they indicated, unfortunately, that was the only sunshine in this situation. I noticed that 4 of the cups were cracked (2 cups for one logo and 2 for the other), which was most likely caused by shipping, and that 7 straws (which were to be included with the cups) were missing.
DAY 1: I contacted customer service, explained the issue, and was advised to email pictures of the damaged items with the order number and allow up to 12 hours for review.
DAY 4: After 48 hours of waiting patiently, I still did not get receive anything from them, so I contacted the rep supposedly dealing with my account. He advised me that the claim was received but was pending approval from the "back office". After stating that it had already been 48 hours, he stated he would look into what the issue could be and contact me back.
DAY 5: I never received a call back or email, so I attempted to contact the rep directly and only got his voicemail. Eager to get a resolution, I contacted customer service and spoke to a new rep. He advised me that the "back office" had still not approved my claim. After stating that I had already been waiting for 5 days, he stated that he would advise the "back office" of the urgency and promised to contact me back.
DAY 6: I received an email from the rep offering a refund and a courtesy credit to accept the order as is?!?! I specifically stated that I needed the products replaced as they were gifts for youth within our program, and due to budget restrictions, we ordered the EXACT number of products needed. Due to being unable to call him directly at the moment, I responded to him declining the offer and requested full replacement as well as how to proceed to get this accomplished.
DAY 8: Due to their offices being closed on Sundays (DAY 7), I contacted the rep since he never responded to my email nor reached out to me any other way. Of course, I got his voicemail each time I called. Once again, I called customer service and spoke to a new rep just to explain the entire ordeal again. She contacted the back office and advised that she was able to get my replacement request approved and I should receive a new order number the next day with all of the details. I finally thought a resolution had been made!
DAY 9: Received an email with the new order information and the amount of cups being replaced was WRONG! The order was for 4 cups with the SAME logo, when I specifically stated verbally and via email that I needed 2 cups for 1 logo and 2 cups for the other logo replaced, as well as 7 missing straws! This was still going to leave me 2 cups & 7 straws short! I contacted customer service YET AGAIN and spoke to another rep who attempted to offer me the refund again even though I had already clearly declined it! He stated that he spoke to the back office Manager who was going to expedite the rest of this process. When I asked if the items would be received by our event in 4 days, they couldnt promise me that, even though I started this process 9 days earlier!?!?
DAY 10: Received an email with 2 new order numbers and no other communication. Not an apology. NOTHING! They arent even expediting shipping to guarantee delivery before the event despite the fact that this entire process taking so long was THEIR FAULT! They are now sending me 4 cups with one logo and 9 cups with the other, which is STILL NOT WHAT I REQUESTED, but Im DONE dealing with them! I WILL NEVER RECOMMEND THIS COMPANY TO ANYONE! They would rather shove refunds and credits at you than lift a finger to accommodate your true needs!
STAY AWAY!

I order branded beach bags for my company's trip on Monday, April 2. The bag that I ordered was a 24 hour production item as I needed them no later than April 9th and wanted to ensure I received the product in time. During checkout I upgraded the shipping to overnight shipping to again, ensure I had no issues receiving these items in time. With the overnight shipping Discount Mugs "Guaranteed" delivery by April 5th.

On April 4th, I checked the status online to see if there was a tracking number listed. On the site it said that my "order is currently on track to be delivered by the below date - April 5th" however it also stated that it was still in production. When I noticed the discrepancy I reached out to a customer service representative asking for a status on my order and why I was concerned. I did not receive a response until the next morning April 5th at 8:12 am CST from Aileen Martinez asking if I still required assistance? At 8:29 am CST I responded back to her saying yes, can you please provide me with an update on my order and explained the discrepancy on the site. I did not receive a response back from Aileen. At 10:33 pm CST I emailed her again asking for an update as the order never arrived and I had paid for a guarantee deliver of April 5th. I never received an email back from Aileen with an update. On April 6th at 9:30 am CST I reached out again requesting an update and was disconnected. I reached back out at 10:33 am CST and spoke with gentleman who ensured me he was looking into it and would get back to me by 2pm CST. I urged him that I have been waiting for days for a response and if they could not provide the product I was losing out on going with another company who could. He assured me that he would get back to me. I never heard back from him either. After not receiving a follow up again for my order as he indicated. I reached back out for a status update and spoke with a Kalet Ponce. All she said to me was that my order had shipped and was currently in transit. She provided the shipping number. I checked the shipping and they sent it out Ground not overnighted as I had paid for and reminded them of multiple times. The item I had ordered and paid to rush here with plenty of time was scheduled to arrive on April 11th, 7 days after it was guaranteed to arrive and 3 days after the event I needed them for. I reached back out to her and asked why it showed April 11th when it was supposed to have arrived no later than April 9th (since they already missed my guarantee date). I received no response back from her either!

When I reached out to see why they shipped this ground and why no one called me back all I received was "I don't know, it looks like this was our fault, I am not sure why they sent it ground because it had notes all over indicating it was to be overnighted" They could not offer me a solution to correct their issue and since I didn't receive a response back from them until after 5pm CST their production team were no longer there and there was no way I could get my product prior to my company's trip.

The only good thing about this awful experience was that Hans Bejar a customer service supervisor refunded my money.

The lack of customer service at this company, false promises is unbelievable. I have worked with a lot of promotional companies both online and those with store fronts and I can say I have NEVER worked with a company that has such a blatant disregard for their customers.

A customer should not have to follow up to find information regarding an order multiple times when the company guarantees products. On top of that, not even have the decency to respond is beyond baffling to me. I am so sorry I ever trusted them with this order as they have now ruined the experience for my company's trip and left us with no other options to work with another company to fulfill our order. If they had responded and were honest from our first reach out on April 4th. We could have found another vendor

STAY AWAY FROM THIS COMPANY - Use 4IMPRINT or any other promotional company.

I will try to summarize my issue, what's more important is the response from Discount Mugs.

I ordered approximately 120 glasses with our non-profit logo and lettering to give away at our charity golf tournament. We handed out about 85-90 glasses. Note that I ordered these glasses 3 months prior to our event to take advantage of a 20% discount that ended 2/28/23. I rec'd the glasses and inspected them and they were fine.

A week after our event on 5/5/23 I rec'd a text from another member of our organization along with a picture of what her 2 glasses looked like after going through 1 dishwasher cycle. Part of the logos and lettering on both glasses had peeled off. I then took 2 glasses from our remaining and washed them the logo and lettering on one of them peeled off. I then heard from 3 others who had the same thing happen to their glasses.

I reached out to Customer service, and they asked to supply pictures. I did so of 3 glasses that the logo was defective. I rec'd an email back the next day first saying that my dispute was beyond the time frame for any disputes, but they said they would see what they could do. The next day I rec'd a follow up saying that they would offer an online credit for the 3 glasses that were defective. That credit would only be good for 3 months. They said they would also give us a credit for any additional pictures we could provide.

So, what they were saying is that if I could reach out to everyone who rec'd a glass and had an issue please send me a pic. Then even after accomplishing this virtually impossible task all I would have is an 3 month online credit.

Our organization only orders promotional items for our yearly golf tournament so to take advantage of the 3-month credit I would need to order something before August 2023 for an event next May 2024. And what if that item was found to be defective after our May 2024 tournament.

I have about 60 glasses in boxes that are useless. I am not going to give out glasses to our members or guests at our meetings that potentially will peel off. Now I could dish wash the remaining glasses and then send pics to DM but what if in some cases the logo peels off after 2, 3 or more washes and if I was able to send pics and DM gave me a credit again it would only be for 3 months which is totally useless for our organization.

I detailed all of this in a lengthy email to DM CS and they replied like they didn't even read my email because after telling them i would be unable to use any online credit in 3 months’ time they offered. They said if I could provide 15-20 pics of proof, they would offer an additional 20% credit again with the 3-month expiration which again is useless for our organization. So now our organization has given out defective items to our golfers and I have about 60 more glasses that I might as well donate to Goodwill since I do not know which ones our logo will peel off in future dish washes.

I told DM to remove my contact information and I plan on unsubscribing from their promotional email listing the next time I get an email.

Take a chance and you may get the item you pay but if you want to get your money’s worth use ANY other promotional company and save face by staying away from Discount Mugs. I should have known. Don't trust a company with "discount" in its name. Turns our that's what you get.

James

I originally intended to order 30 mugs with an inscription for a charitable event I was holding on Tuesday, October 18th in Chapel Hill, NC. Part of the problem arose because by the time I was through with the conversations I will describe I had spoken with five different representatives of DiscountMugs and it is clear none of them had access to what I had discussed with each other.

I spoke with a DiscountMugs representative and told him the inscription I wanted on the mugs I intended to order. I was sent a mockup of what I intended to order. When he showed me the mug with the inscription, I wanted one thing changed in the inscription which was actually to replace a mistake they had made. He told me I needed to pay right away in order to receive the mugs on time and without an extra "rush" fee.

I called later that same day; he was no longer working and so I spoke to someone different than the person who had sent me the mock-up. This person suggested I could get 36 mugs with the change in the inscription I had requested, for the same price as I had been quoted for 30; so, of course, I accepted, and I gave him my credit card.

Over the course of the next few days:

I received an email from the first representative with whom I had spoken telling me I had not paid, and the mugs would not be shipped until I paid. I immediately responded that I had paid.

Then I called customer service and spoke with a third representative who said everything was straightened out and the mugs would be shipped.

The next day I received an email from a fourth representative telling me my order had been cancelled for non-payment.

I called this representative, she checked and then assured me it had been their error and the mugs would be shipped.

I had asked that the mugs be shipped to my nephew's address in Chapel Hill since I would be on the road immediately prior to the event for which I wanted the mugs. When the mugs arrived, my nephew emailed me a picture of them, and the inscription did not reflect the one change I had requested. This was probably because the representative who took my order, and my credit card information, was not the same person who took my request to change the inscription.

I called customer service and spoke with a wonderful lady who exchanged conversations with me over several days as I requested that DiscountMugs stand behind their product and ship me a replacement order. Each time we would discuss whether I should be charged for the replacement order, she would check with her higher-ups and get back to me. Once she offered to give me a 20% discount on the order for which I had originally paid. Ironically, at the same time DiscountMugs was offering a "special" 20% discount to all customers so this wasn't a concession of any kind on its part.

By now it was five days before the date of my event and only if they "rushed" the replacement order to me would I have the mugs in time for my event. The representative with whom I was now conversing (the fifth one), after consulting her higher-ups, said their final offer for rushing the order would be if I paid the price for the "rush" which was $140. So, DiscountMugs did replace the original order and let me keep the original order (I had offered to send it back) and a charity is short $140 because DiscountMugs refused to stand behind its product by absorbing the $140 cost of rushing the mugs.

OfCourse, if they had gotten the order right in the first place, there would have been no need to "rush" a second shipment and my charity would have an extra $140.

P.S. Even with the payment of $140 for the "rush" the mugs did not arrive within five days; they arrived the following Wednesday, six days after I paid the $140 and a day after the event at which I had hoped to distribute them. Since the people who were in attendance came from four different countries and other states, I have no way to get them their mugs without individually wrapping and mailing them. They would have been a nice extra at my event, but not so good that I would spend all that time, effort, and cost to ship them individually to the 30 people who attended the event.

Why am I filing this complaint over $140?

DiscountMugs advertises itself as one of the largest companies of its kind in the country. I am tired of large companies that refuse to stand behind their product simply because they can get away with it. DiscountMugs made a mistake; OK, we all make mistakes. I would think they could have afforded an extra $140 to remedy their mistake instead of taking it from my charity and the hundreds of people who contribute to improving the quality of life of people with autism.

And here is one more irony: it took six days for my replacement mugs to arrive after the date I paid $140 for a "rush" order. Yet, on the website of DiscountMugs it states clearly:

"Get It By Tomorrow

Many of our items offer rush options to get your items customized & delivered the very next day."

As Casey Stengel would say: "You could look it up!"

I was ordering one Dog Paw Magnet that I designed with their templates. The cost said $5 shipping was $49. Never anywhere did it mention this above the normal cost of shipping. I could ship around the world for that price.

Order # DM3487734
I ordered t-shirts for my youth group on 10/16/2018. It was a small order (12 shirts). I received the order a few days in advance on 10/20/2018, but a two of the shirts were the wrong size. I ordered 2 XL shirts, but received 2 Large shirts. I called the customer service and was instructed to contact the claims department via email. I followed all instructions, but did not receive a corrected order or even hear back form the claims department. I called and asked to speak to a supervisor/manager and I am still awaiting this call. The shirts will not arrive in time for the event on 10/28/2018, and now I am being asked to send an image of the incorrect shirts in order to receive the corrected order. I will complete this request, but why was I not asked to do this when I called on 10/23? and why must I now prove that my order is incorrect? I am sure that you know what was sent. The issue is the incorrect order was sent, and the corrected shirts were not received within the specified and agreed time period.

Every three months I order mugs for our company and we give them to our business partners as presents. The pattern is always the same: white mug, blue letters. Very minimalistic, easy.
I chose this company for doing everything fast and nice. Yesterday I received 50 blue mugs with white letters. I couldn't accept it, it's not about our company. I called them and said they were mistaken and confused the colors. I asked to replace it at their expense (which is logical, it was their fault). They refused. I now have problems because of them, an account manager hates me for that even though it wasn't my fault, but I spent the company money and spent it for nothing.

My order: 7.75 oz. Napa Country Wedding Favor Wine Glasses, $233.32 in total, 12 pieces, five weeks before our wedding. It' a very little but important detail of this event, however, I prefer to do things long before something should happen. Just to be ready. That's why I ordered the glasses. Didn't want to be worried about this. But I was so wrong. The glasses weren't delivered on time. No, they were, but separately. I got only 4 out of twelve and the other ones were promised to send very soon.
What? I don't need them later, I need them now, I am not going to postpone my wedding because someone didn't do their work on time.
Asked for a refund. It's unbelievable!

I ordered a Laguiole 6-Piece Steak Knife Sets as a present for my dad. At first, everything was ok, they immediately sent me an email with confirmation and with an expected delivery day. I had enough time before my dad's birthday and that's why I wasn't worried. After several days I decided to check the order status on the website (according to the estimated delivery date it had to be already shipped) I found out that the set was on back order for no reason.
I contacted them hoping to hear it was a mistake and they will fix everything. But unfortunately, they said nothing and advised me to just wait. Easy to say, hard to do.
So today is my dad's birthday and I had to buy a worse gift for him. I don't need the ordered one, but it's already a different story...

We have ordered customized cups for our office from DiscountMugs website. It took them forever to deliver our order and when it finally showed up one cup was broken. Customer service refused to replace it.
The printing itself was terrible and hardly visible. After only first wash colors faded.
We are very disappointed with the quality of our order and with DiscountMugs customer service which refused to provide any help.

Discountmugs.com is completely untrustworthy. We had orders from our customers for bottles, confirmed available inventory with DiscountMugs.com, then DiscountMugs.com took our order, processed our credit card, and called us 4 days later to tell us they had sold our bottles to someone else, were out of inventory, and could only provide us with 8% of our order. This was a horrible situation for us, our bottle order represented 4 customers that all had events that were counting on these bottles - sorry everyone, you are out of luck. Now I just hope actually get our money back...DiscountMugs.com is so unprofessional and untrustworthy...price might look right, but AVOID.

Discountmugs.com DO Not Give Your Email Out to them, we've sent them numerous emails and opted out from their email agreement and to this day we recieve munerous emails everyday from them.

They do not care to stop sending emails even after we told them we will report them, which I don't wish to do, but if I have to we will.

We have not even made one purchase order from them, all we did is try to order, but never went through, glad we did not order anything from them.

We always use "Vistaprint" great company and great customer service, all the time since 1999.

Several months ago I posted a complaint about discount mugs.com
I had purchased several aluminum water bottles with no design, just plain. I meant to buy stainless steel. I wanted to just trade in the aluminum ones for some stainless steel ones and pay whatever the difference might be.
I called customer service and was told that they don't do refunds or trade ins.
Since that time-although it took several months, I did receive a call and emails from the manager. His name is amin. He was very nice, apologized, and sent me a case full of stainless steel water bottles-and I kept the aluminum ones I had purchased before.
Amin more than made up for the mistake that was made by a customer service agent in not letting me return bottles earlier.
Amin also did a follow up call to make sure I was happy with the new bottles.
I thank amin and hope that he is able to turn that company around, so that they can have satisfied customers instead of some unhappy ones.

I, too, have a complaint about discountmugs.com - i ordered blank (Not printed) sports water bottles. By mistake, i ordered aluminum, when i really wanted stainless steel. I wanted to exchange them, and was going to pay them more for the stainless steel bottles. They said they don't accept returns. The bottles are still in the case, no printing, and they would have made more money by letting me exchange them. Pretty stupid business sense if you ask me. I will certainly spread the word not to buy from discountmugs.com - remember, they don't accept returns!