Disney Store
Reviews and Complaints

Was buying the €170 mickey snow globe at the checkouts to be told we don't have bags to fit this box but u can buy a bag for €3.50 .I didn't want the bag as I have loads but could not get the item without a bag so I left the snow globe. This is so wrong ur store should provide bags for larger items not expecting customers to pay more for this. Very disappointed . My email.is [protected]@yahoo.co.uk. would love a reply to this as a huge collected of Disney... Sharon phelan

I contacted the shopdisney guest services and was helped by laci. I had recently placed an order online on the disney store website and the items that I was trying to return was too small (even though my kids are petite, apparently their size chart is for really small kids). I was told rudely that I had to pay for my own return and that it was not covered. To top things off, my order total was $97.94 but disney charged me $98.70! Why is this total that was charged different from the actual total? Seems like a scam to me!

Today I went in to the Disney Store to grab a few things to surprise my kids. We are leaving for Disney tomorrow and this happened to be after a medical appointment and the two hours I had to make this magic happen. The two female managers treated me like a CRIMINAL with my own credit card. I was mortified, this is my and my husbands card we share and are joined. Not to mention I have used this exact card on multiple occasions in this store. The ladies refused to
Allow me to use my credit card unless my husband was present. Guess what? He works ALL of the time...so thanks to these managers on a power trip I am unable to make any magical surprises before my girls vacation! Disney this is 2018...fraud looks like 30, 000 to a invisible person online during a real estate transaction. You know how I know this? Because it happened to a family member one month ago. Fraud does not look like a housewife coming into the Disney Store to surprise her children with $100 of merchandise, get a grip

On 6/7 I went to the Disney store and purchased a descendants bathing suit and a pair of princess jelly sandals. It hasn't even been a week and the liners came out of the jelly sandals, making them too sticky to wear and the strap on the bathing suit snapped at the stitching. My daughter didn't even get to wear these items 2 times yet. The store is over an hour away from me and it is not cost effective to drive back. We are both disappointed, as she was so in love with these items and now cannot wear them at all.

Today, May 28, 2018, I stopped by the store located in the El Paso, TX outlets. Prior to entering the store, there was a sign by the door that stated they offered military discount. At the time of purchase, I asked the customer service representative about the discount and presented my veterans ID card that I earned from my 8 years of service. Another employee approached the situation where he stated they only offered the discount to "active duty" service members. For it being Memorial Day, and after losing some friends in Iraq, I felt my service discredited. The lady initially helping me was seen as being placed in an uncomfortable situation as she understood my perspective. Should the discount not be for ALL forms of military ID? Especially those with veterans ID's that were clearly earned for their time of service?

OK, so I am all for saving the planet (using paper over plastic) but you cannot try to make money off of the effort, Disney! I just bought a gift for my son that was huge and expensive from the Disney store in the mall and I was told that I had to purchase a $.99 reusable bag that didn't even fit the item because they decided to go green and not use plastic anymore. I'm all for not using plastic but you better offer me some paper! And it better be for free so that I can carry that item that I just purchased from you! Imagine if I bought tons of things, what was I supposed to carry all those things in if I refused to purchase the bag? I was pissed and I said, "I just spent all this money and you don't have an alternative? Now what?! I'm supposed to just walk through another retail store in the mall to get to where I'm parked with an item that isn't even in a bag?! That doesn't make any sense!"

It also seems like they're making money off of going green because who's going to remember to bring the reusable bag they are forcing you to buy for the next time they come? #getittogetherdisney #disneygoinggreen #disneygettinggreenmorelikeit #makingParentspissedworldwide
#itstilldidntfit

To whom It may concern,
I was visiting the Disney store (Glendale location) last week, the manager mindhi was very rude. I visit the Disney store (riverside one) on a weekly basis, and never again will I go to the Disney store in the Glendale location. To add on, she was very inconceterate, and did not want to hear what I said.
Thank you for your time

The Disney website glitches and sent an order through before I was able to add discount codes. My free shipping was $18 because of this.in addition I had not decided on purchasing these items. Customer service says tough luck we cannot help you. I sent an email immediately since their lousy customer service is not 24 hours and you cannot cancel online. Worst service ever

During the recent months I have seen that you have released a Mickey's Memories collectable series, which I am very fond of. How ever I have come across some issues which I think myself and many others would like to address to you. Starting with how many can be bought.
There has been a reduced amount one can buy, but 4 per household just seem wrong. There are people who want to buy these as a collectable item and are unable to due to the fact that others buy them and sell them across the online shopping website for a profit.in my research I have found that one has been put for auction for other £300 and that is just disgraceful.in addition to this people are selling these for ridiculous prices, the February release has been put on Ebay for £500. As a result people are unable to complete their collection and other people are making a huge profit out of you're product. I understand that some people may not be able to go to their nearest store and buy one due to certain situations but how can you come to terms with one household having 4 of the limited edition items. It is understandable that you have no control over what happens after the customer has bought the Mickey, but it is in my opinion that it would benefit both you as the company and us as the customer if we can go to the store knowing that we have a greater chance of buying a Mickey from the collection and not have to rely on online store and possibly buy a fake product. As a way of resolving this I believe that one customer can only buy a maximum of 1 and that there is 2 for how many applies for each household.
Secondly the amount of Mickey's per store is outrageous simply because there are too few for the customers who want to buy one. As of now there are 40 Mickeys per store and if one person each person bought 2 Mickeys then only the first 20 in the line would get one, and the other 30 out of 50 potential buyers. As I go to buy one of the Mickeys I line up and within 10 minutes they are gone simply because of the fact that the amount that people buy is far to high. If you were to put more Mickeys on the shelves there would be a greater chance for people to buy one and again saves the need for having to go to an online store.
As a customer of the Disney store I very much enjoy buying your products and using them in my life. Also if I'm buying a product I only need one of it and I do not see why this isn't the same for the collectable items of Mickey Memories. To save the worry of one collectable product getting ruined the customer could have a certain time line in which if the product gets ruined in any way and they have proof of buying the Mickey in addition to evidence of a broken product then they may have a replacement. This may improve how may people buy one and may not decrease how may unsatisfied customers the sore has each month. This may also apply on the online store if they have an online proof of purchase.
It would be very much appreciated if I could get a reply to the following email address:
[protected]@hotmail.co.uk

I purchased items for my granddaughter in the Freehold, NJ store on Feb. 21st, 2018. I needed to return them since she wanted Elena of Avalor items which I ordered, coverup, towel, & flip flops. I went to Staten Island store for return. A young lady tried to help me, gave her my receipt but she said computer would not take it, having issues with computer. I also had gift receipt with me so she tried that, it would not allow credit to my card only gift card which I did not want. Along comes manager "Linette?" to tell me She could not do another transaction, I would have to go back to original store or receive card. She did not help to solve the situation at all.
Needless to say, my husband and I travelled 30 miles to Freehold, NJ from Staten Island where we live. I had absolutely no problem with returning the items at the Freehold store where the sales lady there was very helpful.
I'm so disappointed with the service at the Staten Island store, will never shop there ever again. I thought items purchased could be returned at any Disney store, please clarify for me.
Today is March 17th, day I totally frustrated with Manager at Disney store in Staten Island NY!

That is it, I have had it. You are done wasting my time and money. I have begun submitting the following to all the review sites including the BBB, Consumer affiars, and will also launch a complaint with the attorney general since I am definitly not the first person who has to give you their time and money for your mistakes.

The Disneystore online has ruined Disney for me.

I put in an order about 3 weeks ago for a bunch of items that all together were about $300. In those items I was supposed to receive two sets of blue ceramic dinner plates.

When the order finally comes I don't have two sets. Instead I have two individually wrapped single plates. This was mistake number 1.

I reach out by email giving copies of the receipts, a page from my online account saying they got my full amount of money etc, and Disney apologizes and tell me they will mail the two sets to me.

The very next day I get a shipping confirmation that only 1 set of plates is being mailed to me. I thought wow, they screwed up a second time. So I let them know that hey you mailed off a set of place but I was owed two sets not just one.

Once again it's the "we are so sorry, we will fix it, have a magical day". Well 5 days pass and I never get a shipping confirmation for the second set of plates which is the third time they screwed up at this point.

At this point I am fuming as these plates were meant to be a gift as part of set and now its way passed when they should have originally arrived. Technically based on federal law they have to alert me when there is a delay in shipping but that never happened.

After mailing off a fiery email. I literally wait hours in the middle of a week day for a response. I receive two emails back to back. One email is that the second set of plates has finally mailed. The next email tell me that I should call their 1-800 number at my earliest convenience. I thought wow, they want to personally apologize and try to make it right. Finally I will see that Disney difference they always talk about.

Well I was wrong. After waiting on hold to talk to somebody, I am told that they had no idea as to why I got the number to call and that everything should now be fine with the order. I was left momentarily speechless. Did these idiots now have me call a number and waste even more time after 3 emails for no reason whatsoever? Yes yes indeed. Mistake number 4 just happened.

After 4 mistakes and really wasting my time, I am sent an email telling me that I need to print a shipping label, that I need to repack the two individual plates that I first received for shipping, that I need to put them in a sealed box, and that I need to send them to a UPS pick up location. WHEN IT WAS DISNEY WHO KEPT SCREWING UP!

I have never heard Disney say we are sorry so many times. It means nothing because they did nothing to make it right. Instead I had to keep wasting time with them and fight to get what I paid for. Now I have to print on my paper their return label, use my packing supplies to send the plates back, use my gas to get them to the UPS store and my time which is most precious to me. Because they keep making mistakes. The stupidity of having me mail plates back that now have cost more in shipping than they cost to make is beyond me. That to me is mistake number 5.

Let me PLEASE, stop you from doing business with the Disney store. They don't care about order accuracy, making the customer happy, and expense to customers for their screw ups, or responding to emails with more than magical we are sorry one liners.

I am at this point debating if I should report them to the California state attorney general for how this all went down so they can have their business investigated because I am guessing a lot of people get scammed out of merchandise that they pay for.

Just look at the reviews on line of only 1 to 2 stars. Nobody is happy with them. This sort of Mickey Mouse crap has been happening for year and they don't care. I have spent thousands on DISNEY products from the Disney store over the years but I won't spend another dime. I am going to post this message to everybody on all the rating sites, to the BBB, on my Facebook for 2000 friends to see, everywhere. The only time Disney cares is when their pocket book is hit. Had this of been Amazon it never would have gotten to this point.

If you like me have been wronged by Disney please visit the following link and launch a formal complaint.

https://oag.ca.gov/contact/consumer-complaint-against-business-or-company

Date of incident: Feb. 22nd 2018
Client number: 1175260 (Taylor H)
Store: Guildford Town Center Surrey BC #00786
My daughter (Disney Employee) and I were shopping at the store and once we got up to the box office line, I pulled out my daughter's bank card and her Employee card from my purse and handed it to her, then when we reached the Cast Member to purchase she handed him her employee card and he then says "Just a tidbit of info, maybe if you are handing off bank cards to pay for your purchase do not do it right in front of the box as I seen it and can do this transaction as VOID for employee discount." We both look at each other and think WHAT? I then said no it is ok we will just pay with cash then, as we were in a hurry. So as we left My daughter and I were just processing what just happened and were starting to get mad about it. (Just a side note I am Caucasian and my daughter is Mixed Race so yes we do not look alike at all) So our guess what that he did not realize that I was her mother but did not even take the time to ask let alone look at her bank card to know it was hers for purchase, he just assumed and treated us both as if we were cheating the system somehow. I wanted to go back in there and give him a piece of my mind but we were already running late for our movie. So honestly this bothered us all night long. I let my daughter know that she needs to report this to her boss the next time she gets in to work and I let her know I would be filing a complaint as well. This is very unacceptable behavior for any work place let alone the Disney Store. My daughter also stated that this would NEVER happen at her store as the staff are trained to go above and beyond and if you are not sure of something to just ask questions to never assume anything.
I am very disappointed in this Store for not training their employees properly and more disappointed in this employee for our treatment and experience that left a very bad taste in our mouth and will advise everyone we know not to shop at that location.

Disney Store #00946 (Norridge, IL 60706)
01/14/2018
Time: 6:08 pm
Reg: 002
Cashier: 423040
Till: 004
CM: Julienne M
Trans: 3662

Yesterday I had purchased over $200 worth of merchandise at this Disney store location. The store was closing today. Last day to be open. I return today to exchange a t-shirt from an XS to a Medium. I spoke to the person in charge. The store Manager named Juanita. She declined to provide her last name. I told her my situation that I just wanted to do a size change. She says that everything is final sales because the store is closing. My request is not that complicated. I had my receipt. I understand that it is final sales but in the back of the receipt it state excluding clothing. Yet Juanita insisted that she cannot help me. She informed me to go out of my way and go to a different location to exchange one T-shirt. Juanita state that it would messed up her inventory count. I was only asking for an exchanged to a different size to the same item. It was not like I was asking for my $ back. She made feel like I had stolen the item. I had my receipt but Juanita kept stating that they do not have to abide to the return policy since they were closing. For a store Manager not to be able to assist me is unacceptable. My request was not outrageous. The service was poor.

On 12/31/17 between about 12:00p and 12:30p. I went into the Disney store at the Marana Outlet Mall in Marana Arizona. I went in to see about an exchange or return from something I bought at the Tucson Mall location. While waiting in line, two of the reps (who I had never seen before) were using their headsets to chat either about a customer in the store or something personal. The girl was standing leaning on a fixture while the guy was helping a customer at the register. She said something to him thru the headset and he then giggled and made what sounded like a smart butt comment. Something to the affect of, yea no kidding. I initially thought it was about the customer at the register who was paying with a lot of change. But after my transaction, I'm not sure. Either way, the actions were very unprofessional and not Disney like. Coming from a family who spends lots of money with Disney to include 2 DVC ownership. It's not very encouraging or rebutturing to return to that location. I've never had any complaints of any of the local stores, or any for that matter, until yesterday. I wasn't happy when I left, both for that and my personal transaction in there.

Dear whom it may concern,

I am writing with regrets to log a formal complaint with regards to my order. I ordered two dressing gowns from Disney online on 11/12/2017 and paid for home delivery which stated that my order would be delivered by 16/12/2017. On 14/12 I received another email to inform me that my order had been despatched on 13/12. These dressing gowns were a present for my 2 nephews who were leaving for Hong Kong so I needed these to arrive on 16th like I was originally told! However, on 19/12 I contacted Disney guest services by telephone to find out where my order was as I had not received it nor heard anything regarding it. I spoke to a lady who told me she would contact Hermes and get back to me within an hour via email. This was 8am in the morning and by 12pm I had still not heard
From her so I rang Disney again. This time I was on hold
For 30 mins before hanging up as I thought it was outrageous to be on hold
This long. As I needed the dressing gowns, I then contacted Disney again at 1pm and was on hold for 20 mins before speaking to another advisor
Who also told me they would
Contact Hermes and then email me. I had explained lots of times that I needed the dressing gowns. I received an email to say my dressing gowns would be delivered - one email stating wedsnesday from one of
Your
Colleagues and then one
Staying Thursday. I am appalled as a regular customer that the dressing gowns did not arrive in time. I look
Forward to hearing
Your response with regards to how this matter is going to be resolved.
Kathryn

Store #00930 Cashier:[protected] 2:50pm Round Rock, TX

Tired off the ridiculous harassment each and everytime i've been to this store about not having my bank debit card or credit cards signed with a signature and always having to show my id (Drivers license). What this store really needs to focus on is how damned slow they are at checking customers out!

I travel all over texas and outside of texas and never have been harassed soo much about having to show my signature on credit cards and an id! The ridiculous thing about this is, it was a debit transaction and this didn;t have a damn thing to do with seeing my signature! This policy disney has is the dumbest [censor] thing ever!

I will no longer ever step foot into your store or purchase another damn thing that is affiliated with disney! Dumbest store policy ever when no other department stores any place else practices such a stupid harassment policy of customers! Done with your stupid store policy! Bunch of god damned trump [censor]!

I have placed an order with you on the 24th November and only just now received this now which missing my sons first birthday which was at the beginning of the month now opening the gift they are not the product I order or what was shown on the screen I order the collection cases and not received them what can you do to get them out to me as soon as poisoner
Order number [protected]

I am furious, I received my parcel yesterday but as I was in work it was left in my empty outdoor bin, where I had to tip the bin upside down to retrieve the parcel resulting in the two cuddly toys inside being covered in dirty bin water the bag and toys are stinking and there's no possible way I can give my daughter these for Christmas, she will be and I am extremely disappointed!

I have paid nearly £100 for Christmas items and two have been delivered broken!

The box the items have come in is ripped, smashed up, covered in mud and torn therefore I am not surprised the gifts inside are damaged.

The Minnie mouse money box foot is broken despite being wrapped and polystyrene and a box of its own. The plastic packaging on the cars item is snapped and Sharpe which is no longer suitable for a child and darn right dangerous!

I have buy 3 Star Wars figures in the first of December (Disney store Portugal) and until today 12 December I don't have revived anything.in the on line store the delivery said 5 days. My son is very sad and I don't expect to buy any more products of Disney. This year I was at Disneyland Paris and I received email from you everyday please don't send anymore.