Dan Murphy's’s earns a 1.1-star rating from 200 reviews, showing that the majority of customers are dissatisfied with purchases.
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Mixed Experiences with Dan Murphys
As someone who appreciates a good deal on quality alcohol, I had mixed experiences with Dan Murphys. While the range of products is impressive, the delivery service left much to be desired. One particular incident stands out where a promised delivery never arrived, and the customer service was unhelpful. It's disappointing when a company fails to meet expectations, especially when it comes to special offers and online orders. Despite some positive interactions in-store, the overall experience was marred by inconsistent service and communication. Hopefully, Dan Murphys can address these issues to provide a more reliable and customer-friendly experience for all alcohol enthusiasts.
What is the point?
What is the point of offering online member deals for regular popular products that are impossible to get, delivery times that don’t exist, and , with delivery time frames that do exist , upon delivery, being asked for identity through my license? Regardless of having regular delivery from Dan Murphys for a number of years now, why did the delivery person write down my license number? Not much difference in store either with price , compared to other bottle shops. Seems like it is getting worse at Dan Murphys.
Recommendation: Don’t rely on delivery in Brisbane before 2pm for any event.
Also trying to contact them for answers is pointless, very robotic responses. =(
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Pros
- Extensive product range
- Competitive pricing strategy
- Frequent promotional deals
- Expert staff recommendations
- Convenient online shopping
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Cons
- Premium pricing compared to discount retailers
- Limited international wine selection
- Store locations may be inconvenient
- Online delivery times can be inconsistent
Dan Murphy's Complaints 198
Bought a carton of beer and discovered it had a broken stubbie once we got home
On 29/08/2024 at 7.01pm (transaction 1351) we purchased a carton of select vat rum and a carton of pure blonde mid stubbies from dan Murphy's at 422 Kingsford smith drive hamilton store, and when we got back to our motel room and opened the carton of beer I realised there was a broken stubbie and broken glass in the carton as per photos. We never even realised there was anything broken as the carton wasn't wet.
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You certainly paid attention to the details, and Dan Murphy's should take note. Finding broken glass in a sealed carton is a surprise no one wants when they get back to their motel. They might want to step up their quality control before they start losing more than just a few stubbies!
VB low carb
i brought 2 cartons this Monday out of the cool room at Bateau Bay square, normally buy 4 (each two-week pay cycle, Wife grumbles but I get away with it if I do it at one purchase) but 2 is all they had this week, both have the bad taste of when a beer has been stored or transported hot then cooled. (now I am screwed, they only had 2 cartons, both taste...
Read full review of Dan Murphy'sNasty behaviour
I went to dan murphys munopara I only just entered the store lady at checkout said hello all was good then another woman with blonde hair chased me down demanding id wasn’t friendly. I have aspergers syndrome so person to person contact is very difficult for me. I don’t like being chased down and attacked by the staff it has upset me so much I will not be going near that place while they employ rude nasty people
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Is Dan Murphy's Legit?
Dan Murphy's earns a trustworthiness rating of 66%
Generally safe, but check closely before sharing details.
We found clear and detailed contact information for Dan Murphy's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.
Danmurphys.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Dan Murphy's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Online ordering
For the second time in a fortnight, I've tried to place an online order using PayPal. On each occasion, the site tries to direct me to use Google Pay. When I get around that to select PayPal, the transaction is processed with PayPal.
When I return to the Dan Murphy site, I get a message that DM couldn't access my PayPal account at that time. Please try again later. Of course, 'later' was the same.
When this last happened, I tried to explain the problem to your staff at Albany Creek. I might have well addressed a brick wall.
And trying to use your bot was even more infuriating.
Your records will show that I've been ordering on line with DM for many years.
My customer number is [protected].
Bob Darlington
[protected]
[protected]@dpman.com.au
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Not restocking cool room
This is a complaint for the Dan Murphys store in canning vale, Perth. Address 888 Nicholson road canning vale, WA
On Thursday the 1st of February, around 2:40pm, with temperatures of 43 degrees
This store had not stocked their cool room beverages, I visited to buy a block of VB and found there was none in the cool room yet there was a full pallet stacked in the store where you could find warm beers.
This has happened on 2 occasions.
Speaking from experience this is not how stores are ran, there is to be some of both refrigerated/cold beers and warm. Staff should be on top of the stock that goes in and out of the store and restocking the cool rooms when the beverage is available. In this case it was.
Desired outcome: Better management of cool rooms
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Competition details
I bought a bottle of Cote des Roses (Gerard Bertrand) at Dan Murphys on 29/1/24.
Attached was a competition label, A very pretty pink "tas" offering a spa treatment valued at $4500
The competition closed on 18/5/23. How disappointing! I hope the wine is nice anyway
The label should be removed once the competition is completed. Just another marketing ploy to dupe suckers like me.
Claimed loss: No loss is claimed.
Desired outcome: remove "tabs" from bottles advertising defunct competitions.
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Online Ordering
I just purchased some drinks for home. Came to $108.45.
I had a $100 gift card for Xmas, so I applied that and it stated I had the $8.45 still owing. I had an account with just enough in there to cover that, so I put that through and waited for the order.
The order ignored the gift card and debited the full $108.45 from my card and made it overdrawn and gave be a $40 fee.
I contacted them and they admitted the system had a glitch but they're not prepared to pay any fees I incurred for their mistake. The agent, Alyanna, didn't offer any help at all.
Claimed loss: $40
Desired outcome: Cover the bank fees from their errors.
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6 x Penfolds RWT Shiraz 2019 (bottle)
Order #140892680
Total paid by HSBC Visa credit card ending 9792 on 14 Dec 2023
My order has been confirmed and payment made at the time of order.
I locked into my account and found this order has been cancelled without any reason.
Please check this order or arrange refund immediately.
Very frustrated and unbelievable Dan Murphy provides poor service.
Anthony Wong
[protected]
[protected]@gmail.com
Claimed loss: I used Hong Kong currency credit card.Will loss 3% foreign exchange on payment and refund approximatelyAUD65.00
Desired outcome: Send the goods or arrange refund immediately.
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Order no. [protected] Dan Murphey's of Australia
Purchase date 14 December 2023
6 bottles of Penfold RWT 2019
Amount $1,035.90
My order has been cancelled by Dan Murphys with no reason.
Credit card has been charged at time of order.
When I can get refund?
I have sent you email on 17 but no response received.
Anthony Wong
[protected]
Products not delivered
My order number #140235171 has not arrived. The delivery person came on 1/12/23 (Friday). However, I was in the bathroom at the time, so he left with the products. I rescheduled for the next available delivery, which was on 4/12/23 (Tuesday). The products still have not arrived. I am now unable to reschedule the delivery or update delivery instructions - 'Sorry, this delivery option is currently unavailable.'
The consignment number is 73669330*002.
My name is Debra Campbell.
124 Sherwood Street, Revesby NSW 2212.
Desired outcome: I would like my products delivered.
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$5 theft on purchase yesterday
I have just returned from Dan Murphy’s Wentworthville. I was there to complain about an overcharge of $5 on a bottle of Villa Maria Sauv Bl for which I was charged $20.99 instead of $15.95 as the label in the shop indicated I should be charged. The $20.99 happened to be exactly the same charge as the next charge on my ticket, for a Kirin Ichban 6-pack. The...
Read full review of Dan Murphy'sRude customer service!
I visited Dan Murphy’s Upper Coomera store in QLD today around midday. My daughter was first to come in to buy some beers for her dad; but she forgot to bring her card driving licence; she only had her online (digital) licence with her and the boy on the register rejected her! So fine; then I had to come in store to buy the beers. Come to my surprise, the...
Read full review of Dan Murphy'sdelivery
I am very dissapointed with delivery time as i payed premium for a time slot and it was delivered over an hour late i had family over for lunch and had to walk to BWS to buy some wine for my elderly mothers birthday party very dissapointed and was a bit embarrassed to be honest i spend a lot of money about $150 each week from you and i expect better service from you also not impressed with your driver no apology nothing just show me your id i dont know if i want to continue with your company most times i carry the order in myself out of respect to the driver but whats the point i am very dissapointed with this service
5 boxes missing in home delivery from jimmy brings from dan joondalup store
Order [protected] Friday 24/11 5pm... South African delivery driver from Jimmybrings - delivered 1, 7,8,9 10 of 10 boxes... missing 2,3,4,5,6 amounting to around $670 of wine... we contacted chat bot at Dans - he didnt get it. and hung up chat... we called Jimmybrings and Ben the dispatcher is seeing what has happened and trying to locate the driver...2 hours later no luck... The order came from Dans Joondalup. Our normal delivery store is Balga via shippit (never had an issue)... Obviously we are very upset and very out of pocket until someone locates our missing wine. This was our order for the xmas /NY period... Not to able to speak to a store is also difficult. I have put a comment on Facebook, buyer beware of Dans service at their Joondalup store
Missing Flame Tree SSB carton $285.60
Missing Evans and Tate SSB carton $65.95
Missing Hardys Stamp Shiraz carton $ 45.60
Missing Voyager estate SSB 2 carton $ 273.40
Claimed loss: $670.55 + $15 delivery fee
Desired outcome: refund or give us the missing wine
In store shopping trolly
I am not happy with dan murphy mt pleasent mackay QLD they have removed the shopping trolleys from inside the store they have always had them there they should put them back inside again this is unacceptable treatment of customers who have always had access to the shopping trolleys inside the store they were handy and helpful to us as we could grab one and use it to get our large orders
Desired outcome: replace the shopping trolleys inside the store they need to be there not outside
Customer Service
My name is Mel Pirrottina, membership No. [protected] (mobile [protected]). I live in Geraldton WA which is about 450kms north of Perth, and we DO NOT have a Dan Murphys in our city. When in Perth I always visit a Dan Murphys store somewhere and inevitably make purchases. alternatively, I place online orders and get my son to pick them up. however, there are occasions when I would like to speak with an agent, to discuss a better purchase price if I see a product cheaper elsewhere, but can never do so.
Like today, as an example, Thirsty Camel have Amberley Chenin at 2 for $20.
So, living outside Perth city, how on earth can I speak with an agent, if there is NO CONTACT phone number.
CAN SOMEONE PLEASE GIVE ME A LITTLE ASSISTANCE AND SATISFACTION.
Riot 4 pack drinks
Yesterday 8.11.23 I ordered riot alcoholic cans 4 pack via the Dan Murphys app. The picture listed had a photo of the 4 pack and was priced at $6.99.
I ordered 3 packs. On collection today at approximately 2pm there was only 3 separate cans. The team member at the Wilsonton Toowoomba said that this was what I paid for. I had the picture via the app but he said that was not right, that it meant per can not the 4 pack even though that was exactly what was pictured. I asked for my money back and was told that was not possible. I have now paid $20.97 for 3 cans!
Desired outcome: I would like to receive what I paid for, ie 3 x 4 packs of Riot drinks or my money back
payment received not returned
please read receipts below refund back to Zip or let me pick up order I've payed for and 50 doller gift card for waiting for 1 hour at service desk trying to sort my order out on phone to be told it's cancelled and fuel for car and time wasting yesterday and today talking to bot to customer service and then told to contact you with same issue from yesterday still unresolved look at my history with dans I've been a loyal customer of dans I'm disappointed in this transaction with dans. staff were excellent in trying to help me
Peter Wheatley
Desired outcome: refund back to Zip or let me pick up order I've payed for and 50 doller gift card
Elijah craig
Member number: [protected]
Order #[protected]
Purchased Price $99.90.
Item purchased from Dan Murphy’s: Elijah Craig small batch bourbon bottle
Ordered and confirmed on 08th Oct 2023
Was delivered to 7118 Brisbane Valley Highway, Toogoolawah QLD 4313 on 20/10/23.
Upon opening it was noticed the bottle was leaking and content was missing.
Pictures provided
Desired outcome: Would like to be compensated with a discount on my next purchase or refund. I would like n apology from the company.
Being stalked while shopping at DM Castle Hill NSW
In store at Castle Hill NSW on 8 Oct. 23 at 12:15 pm Checked out at 12:26 pm Store 1469 Pos 001 After picking up Spirits, went to Checkout to get trolley to select red and white wine. Walking toward wine display, noticed a tall 'man of color' facing me and looking past me toward entry, but in a very unusual way. In the aisle for Chardonnay, I again saw him...
Read full review of Dan Murphy'sJacob creek - piccolo - shiraz cabernet
My last couple of visits to the Brickworks store I have not been able to purchase the Jacobs Creek piccolo red wine, in any type. I have spoken with staff and yeh that’s the way it is, etc. Then today I noticed a white wine piccolo in the Jacobs Creek brand so why not the red is my question? They stock the Minchenbury piccolo which is awful so was led to buy the Riddoch Coonawarra Shiraz piccolo (as that was all that was left to choose from) and wonder if I can return that if it too is awful (bought a pack of 4)?
Desired outcome: Stock Jacobs Creek piccolo bottles in the red wine range.
About Dan Murphy's
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Overview of Dan Murphy's complaint handling
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Dan Murphy's Contacts
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Dan Murphy's phone numbers1300 723 3881300 723 388Click up if you have successfully reached Dan Murphy's by calling 1300 723 388 phone number 25 25 users reported that they have successfully reached Dan Murphy's by calling 1300 723 388 phone number Click down if you have unsuccessfully reached Dan Murphy's by calling 1300 723 388 phone number 27 27 users reported that they have UNsuccessfully reached Dan Murphy's by calling 1300 723 388 phone number43%Confidence scoreAustralia+61 293 240 100+61 293 240 100Click up if you have successfully reached Dan Murphy's by calling +61 293 240 100 phone number 12 12 users reported that they have successfully reached Dan Murphy's by calling +61 293 240 100 phone number Click down if you have unsuccessfully reached Dan Murphy's by calling +61 293 240 100 phone number 8 8 users reported that they have UNsuccessfully reached Dan Murphy's by calling +61 293 240 100 phone number20%Confidence scoreInternational
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Dan Murphy's emailsprivacy@woolworths.com.au100%Confidence score: 100%Support
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Dan Murphy's addressPO Box 8000, Baulkham Hills, New South Wales, 2153, Australia
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Dan Murphy's social media
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Checked and verified by Andrew This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreOct 16, 2024
Most discussed complaints
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Bought a carton of beer and discovered it had a broken stubbie once we got homeOur Commitment
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